Hot answers tagged

153

If you strip away all the misdirection, the airline's denial can be paraphrased as: An inspection was conducted. The aircraft passed the inspection. and This was an extraordinary circumstance. If for this airline, having its planes pass inspections without finding failures is extraordinary, that surely is not a fact they should like to advertise. I ...


144

The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart: Misleading claim about the case They claim that the Van der Lans decision holds that "a technical error which results in the replacement of a component can be considered to be within the airline's control and thus give the right to ...


140

A cabin crew member to her/his chief: The securing strap for the oxygen bottle at 3R is loose. Chief to pilot: The 3R oxygen bottle cannot be secured, something is wrong with the strap. Pilot to maintenance over the radio: We need someone onboard, we have an issue with the oxygen bottle strap at 3R. Maintenance guy arrives, after checking it, he goes to the ...


131

You were given meal vouchers because the EU air passenger rights regulations require the airline to provide "meals and refreshments in a reasonable relation to the waiting time" (regulation 261/2004, art. 9(1)(a)). This is in addition to any cash compensation the rules may also entitle you to. So go ahead and make a claim for the delay.


50

You need to check with the airline at their customer service desk. All airlines have slightly different policies but typically they return checked luggage, if you are delayed by 24 hours or more. They may already have brought out and then it would sit on the carousel or at the baggage office of the airline. When you checked your luggage you got a baggage ...


45

IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger rights suggests, it's probably a good time to complain to the relevant national authority. They should then advise you on how to proceed further. The ruling in ...


44

There are no remedies. Greyhound's terms and conditions explicitly disclaim liability for delays: In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays. And as far as I know, there are no laws in the US that would require them to give you any kind of compensation beyond what the ...


43

In summary. A special exception to the usual right to compensation was created by a recent ECJ judgment, where it considered hypothetically that ‘hidden manufacturing defects’ might be exceptional circumstances allowing a carrier a defence to compensation claims. The real meaning of these words has never been tested in any court of record. However lower ...


41

As airline horror stories go, this one is pretty mild. You arrived at your destination city only a few hours late, with luggage. Moreover (and this is the important point) the reason for all this delay was completely outside the airline's control. They don't control the passport line, or the computer systems. They don't owe you anything, any more than if ...


40

No you can't turn up late to check-in on a delayed flight, unless the check-in closing time is delayed along with the departure time. Note that usually this is not the case. The check-in closing time is set relative to the scheduled departure, and usually remains the same, regardless of whether the flight is delayed or not. Hence if you show up at the ...


40

Regulation (EC) No 261/2004 of the European Parliament has this laid out crystal clear: The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.


40

The courts (up to and including the European Court of Justice, which has the final say) have followed a slightly zig-zagging course in interpreting the "extraordinary circumstances" concept, so it is not possible to predict with 100% certainty how they'd deal with a case such as this where there's no explicit precedent. The best one can say is that the ECJ ...


39

Eventually, and this won't take that long, they will remove your bags and the flight will depart without you. I have had this happen on a couple of flights. The airline may be slightly more patient about doing this on the last flight of the night, if it's not going to impact any other operations, but they won't wait forever. Personally I doubt most ...


34

In general: usually the ferries are very reliable, but cancellations do sometimes happen. I've only once had to deal with a cancellation in the last couple of years of holidaying around the islands, and that was warned a couple of days in advance. CalMac, who run the majority of ferry services, report >97% of services run as predicted, with ~2% cancellation ...


33

It is possible to look this up, just not on the main National Rail Enquiries sites! You need to use one of the new third party sites which have got access to the underlying Network Rail real-time data feeds. (Details for the geeks on what's available described here). The sites which pull in that data includes OpenTrainTimes and RealTimeTrains If you use ...


33

The thing to bear in mind with insurance is that you always expect to pay more in your premium than you would expect to get paid from the policy. If you're insuring against a 30 minute delay for a single flight, the cost of the cover will be very close to the amount you would get paid in the event of a delay, since as you observe, such delays are very ...


30

TLDR: You were lucky to get your 300 Euros. Here's what probably happened. 'Olorin' discovered a problem and thought they might have to delay your flight. They sent out a notice warning all passengers about this, as per good customer relations practice. (People hate being told about problems at the last minute). You respond to this by calling the airline, ...


29

Under virtually all circumstances if an airline fails to deliver your luggage to you when you arrive at your destination airport, they will deliver it to you wherever you are. Failure to deliver luggage is almost invariably the fault of the airline so they have to bear responsibility. (It's not as if weather could have delayed your luggage without delaying ...


28

Usually, when you purchase two flights, A->B and B->C separately you will have to collect your checked-in baggage at B and re-check it for the flight to C. This almost invariable requires you to have the right to enter the country that B is in. There are exceptions to this, some airlines have interline agreements (notably if part of the same 'alliance'...


27

This is from the nonimmigrant services PDF: I am visiting under the Visa Waiver Program, but I can’t leave as scheduled due to an emergency. Is there anything I can do to extend my stay? If you have been admitted under the Visa Waiver Program and an emergency is preventing you from departing the United States within your period of authorized ...


27

Not at all. This is a scheduling matter and any delay is likely to cause them issue as most airlines run a tight operation. They do a last call but your luggage will be removed as soon as they can once they decide that the gate is closing. This is even the case if you are delayed by their own fault. Several times I had connecting flights that were delayed ...


26

Transport does not work that way If you book separate segments from separate companies, they don't owe you anything for a missed connection. They got you to the agreed location, their job is done. If you book a multi segment ticket "thru" from a single airline, then that airline is responsible for your missed connections. So for instance if Delta sold ...


24

Ryanair moved all its flights to Charleroi according to their own communication with the original flight times until at least the 29th. You are right that Charleroi can not accommodate all flights for all airlines from Zaventem. But not all airlines are moving to Charleroi. Some are moving to other airports and others are cancelling. As an example, Brussels ...


23

That sucks, but unfortunately all the airline is required to do is do their best to find alternate transport or offer the full refund, the 'contract of carriage' for the airline will spell this out (although they're sometimes difficult to find). You don't say who you're flying but you're in the US so I'll pick United as an example, others will be similar, ...


22

I highly recommend not to book this type of connection and read some online review on Kiwi from people who have tried using this guarantee. Typical complaints include You need to call KIWI directly when you miss the connection, which can be quite difficult and expensive if you are in a foreign country. Wait times on the phone can be quite long If you incur ...


21

Lost earnings - nope. Some travel insurance might cover that, but almost all won't, and the airline won't normally be liable for that sort of thing. The airline is pretty much always liable in such cases for sorting you out with accommodation and food, which it sounds like they have. (They probably don't have to cover your taxi if you decline the hotel, but ...


21

Actually there is a simple thing you can do - get yourself a NEXUS card. As it says, it "allows pre-screened travelers expedited processing when entering the United States and Canada". While part of the expediting means you can use dedicated lanes at borders, a NEXUS card also shows border guards that you have already been cleared, and is evidence that you ...


21

Lufthansa is free to close the doors and complete boarding at the time they had scheduled. If they were to wait for all the late passengers, then that flight would also be delayed and this would cause extra issues for more passengers than the few that missed it. The other aspect is the slot for a plane to take off. If the plane is missing the allocated slot,...


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