170
votes
Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
If you strip away all the misdirection, the airline's denial can be paraphrased as:
An inspection was conducted. The aircraft passed the inspection.
and
This was an extraordinary circumstance.
If ...
- 1,418
156
votes
Accepted
Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart:
Misleading claim about the case
They claim that the Van der Lans decision ...
- 140k
141
votes
Accepted
Why do airlines try to repair planes at gates?
A cabin crew member to her/his chief: The securing strap for the oxygen bottle at 3R is loose.
Chief to pilot: The 3R oxygen bottle cannot be secured, something is wrong with the strap.
Pilot to ...
- 98.6k
51
votes
What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely
(From your mention of FAA I assume you are interested in the United States. Rules in other parts of the world may be different.)
Yes, the US Transportation Department has specific regulations for &...
- 37.7k
50
votes
Accepted
Can I take some items from my luggage while waiting for a flight?
You need to check with the airline at their customer service desk. All airlines have slightly different policies but typically they return checked luggage, if you are delayed by 24 hours or more. They ...
- 112k
48
votes
Accepted
Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?
In summary.
A special exception to the usual right to compensation was created by a recent ECJ judgment, where it considered hypothetically that ‘hidden manufacturing defects’ might be exceptional ...
- 37.3k
46
votes
Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger ...
- 5,612
46
votes
Accepted
If a flight delay causes you to miss a later leg, can you ask to be rebooked on one from another airline, to significantly shorten the total delay?
Can you ask them to put you on a different airline? Sure! It's a free country! You can even ask them to rent you a private plane and fly you to your destination. Doesn't mean they will though...
...
- 124k
46
votes
Accepted
Would an airline be willing to let me board a similar flight that leaves a few hours earlier, if I ask at the airport a few hours before the flight?
Would there be any point in asking the Wizz air worker in charge of boarding if I could get on the other flight instead of mine?
Absolutely. You can certainly ask.
Is there any chance that they ...
- 112k
44
votes
Accepted
Remedies when bus company makes me miss a flight
There are no remedies. Greyhound's terms and conditions explicitly disclaim liability for delays:
In no event shall carrier be liable for consequential or incidental damages for loss, damage or ...
- 37.7k
44
votes
Will the airline wait for me if my incoming flight is delayed (same airline)?
They may wait for you, because they know you're coming, but they won't wait for very long and waiting is not guaranteed. They have a schedule to keep, and there may be operational reasons why they can'...
- 38k
40
votes
Accepted
EU compensation - fire alarm at the Flight Crew's hotel
The courts (up to and including the European Court of Justice, which has the final say) have followed a slightly zig-zagging course in interpreting the "extraordinary circumstances" concept, so it is ...
38
votes
Accepted
How long will an airline delay a flight for late checked-in passengers on an international flight?
Eventually, and this won't take that long, they will remove your bags and the flight will depart without you. I have had this happen on a couple of flights. The airline may be slightly more patient ...
- 15.4k
36
votes
Accepted
Are the ferries in Scottish islands reliable?
In general: usually the ferries are very reliable, but cancellations do sometimes happen.
I've only once had to deal with a cancellation in the last couple of years of holidaying around the islands, ...
- 4,109
35
votes
How can I look up exactly how delayed my UK train was?
It is possible to look this up, just not on the main National Rail Enquiries sites!
You need to use one of the new third party sites which have got access to the underlying Network Rail real-time ...
- 63k
33
votes
Accepted
Does travel insurance for short flight delays exist?
The thing to bear in mind with insurance is that you always expect to pay more in your premium than you would expect to get paid from the policy. If you're insuring against a 30 minute delay for a ...
- 17.7k
31
votes
What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely
It's not going to happen.
You cannot exit the plane without it going back to the gate. It's unsafe. The crew will refuse to let you. If you continue to try they will probably restrain you and you will ...
- 68.5k
30
votes
Accepted
Denied boarding apparently covered up as a delayed flight
TLDR: You were lucky to get your 300 Euros.
Here's what probably happened. 'Olorin' discovered a problem and thought they might have to delay your flight. They sent out a notice warning all ...
- 68.5k
30
votes
Accepted
What can I do if a flight delay makes me miss the transfer from the airport?
I'm afraid not, at least not from the airline.
The reasoning is the same as for a self-connections: you are supposed to have enough buffer, as there can be delays.
If the delay had been 3 hours or ...
- 89.8k
29
votes
Accepted
What will happen if my luggage gets delayed?
Under virtually all circumstances if an airline fails to deliver your luggage to you when you arrive at your destination airport, they will deliver it to you wherever you are. Failure to deliver ...
- 68.5k
29
votes
Accepted
What does the "Kiwi.com Guarantee" cover?
Although this is anecdotal, I needed the Kiwi.com guarantee once, and I was successfully covered. It was unpleasant, but it got me to my destination without spending any extra money. I conclude that ...
- 5,979
29
votes
Accepted
Which airline is liable for compensation in case of missed connection?
EU 261 is well intended but not particularly well written. It doesn't specifically cover your case.
This being said, I think any court would easily determine that BA is liable.
As a general general ...
- 112k
28
votes
Accepted
What happens if I'm forced to overstay in the U.S. because my flight is delayed or cancelled?
This is from the nonimmigrant services PDF:
I am visiting under the Visa Waiver Program, but I can’t leave as
scheduled due to an emergency. Is there anything I can do to extend my
stay?
If you have ...
- 3,941
28
votes
What does the "Kiwi.com Guarantee" cover?
I highly recommend not to book this type of connection and read some online review on Kiwi from people who have tried using this guarantee. Typical complaints include
You need to call KIWI directly ...
- 112k
27
votes
How long will an airline delay a flight for late checked-in passengers on an international flight?
Not at all. This is a scheduling matter and any delay is likely to cause them issue as most airlines run a tight operation. They do a last call but your luggage will be removed as soon as they can ...
- 46.3k
26
votes
Remedies when bus company makes me miss a flight
Transport does not work that way
If you book separate segments from separate companies, they don't owe you anything for a missed connection. They got you to the agreed location, their job is done.
...
24
votes
Will the airline wait for me if my incoming flight is delayed (same airline)?
Do airlines typically wait for passengers who are flying in with the same airline and have a short connection?
Typically not, at least not on US domestic connections. I have personally experienced ...
- 112k
23
votes
What happens if your flight is cancelled on the last day of your visa; does it vary by country/region?
I don't think there is a "one size fits all" answer here. This will depend on the airline, the country, the type of Visa and partially on the mood of the officers that ran into it.
I have a ...
- 112k
22
votes
Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?
You'll certainly be entitled to some refund of the train ticket - https://www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay - exactly how much you'll get will depend on how late ...
- 8,144
Only top scored, non community-wiki answers of a minimum length are eligible