Hot answers tagged

161 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

If you strip away all the misdirection, the airline's denial can be paraphrased as: An inspection was conducted. The aircraft passed the inspection. and This was an extraordinary circumstance. If ...
user avatar
  • 927
149 votes
Accepted

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart: Misleading claim about the case They claim that the Van der Lans decision ...
user avatar
  • 116k
140 votes
Accepted

Why do airlines try to repair planes at gates?

A cabin crew member to her/his chief: The securing strap for the oxygen bottle at 3R is loose. Chief to pilot: The 3R oxygen bottle cannot be secured, something is wrong with the strap. Pilot to ...
user avatar
134 votes
Accepted

Did I opt out of compensation by accepting meal vouchers?

You were given meal vouchers because the EU air passenger rights regulations require the airline to provide "meals and refreshments in a reasonable relation to the waiting time" (regulation 261/2004, ...
user avatar
51 votes

What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

(From your mention of FAA I assume you are interested in the United States. Rules in other parts of the world may be different.) Yes, the US Transportation Department has specific regulations for &...
user avatar
50 votes
Accepted

Can I take some items from my luggage while waiting for a flight?

You need to check with the airline at their customer service desk. All airlines have slightly different policies but typically they return checked luggage, if you are delayed by 24 hours or more. They ...
user avatar
  • 62.4k
46 votes
Accepted

If a flight delay causes you to miss a later leg, can you ask to be rebooked on one from another airline, to significantly shorten the total delay?

Can you ask them to put you on a different airline? Sure! It's a free country! You can even ask them to rent you a private plane and fly you to your destination. Doesn't mean they will though... ...
user avatar
  • 106k
45 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger ...
user avatar
  • 4,457
44 votes
Accepted

Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?

In summary. A special exception to the usual right to compensation was created by a recent ECJ judgment, where it considered hypothetically that ‘hidden manufacturing defects’ might be exceptional ...
user avatar
  • 36.6k
44 votes
Accepted

Remedies when bus company makes me miss a flight

There are no remedies. Greyhound's terms and conditions explicitly disclaim liability for delays: In no event shall carrier be liable for consequential or incidental damages for loss, damage or ...
user avatar
44 votes

Will the airline wait for me if my incoming flight is delayed (same airline)?

They may wait for you, because they know you're coming, but they won't wait for very long and waiting is not guaranteed. They have a schedule to keep, and there may be operational reasons why they can'...
user avatar
  • 36.1k
43 votes
Accepted

If I know a flight is delayed can I turn up late for check-in at the airport?

No you can't turn up late to check-in on a delayed flight, unless the check-in closing time is delayed along with the departure time. Note that usually this is not the case. The check-in closing time ...
user avatar
  • 51.7k
41 votes

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

As airline horror stories go, this one is pretty mild. You arrived at your destination city only a few hours late, with luggage. Moreover (and this is the important point) the reason for all this ...
user avatar
  • 57.9k
40 votes

Delayed flight compensation, offered vouchers - surely this is wrong?

Regulation (EC) No 261/2004 of the European Parliament has this laid out crystal clear: The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank ...
user avatar
  • 53k
40 votes
Accepted

EU compensation - fire alarm at the Flight Crew's hotel

The courts (up to and including the European Court of Justice, which has the final say) have followed a slightly zig-zagging course in interpreting the "extraordinary circumstances" concept, so it is ...
user avatar
38 votes
Accepted

How long will an airline delay a flight for late checked-in passengers on an international flight?

Eventually, and this won't take that long, they will remove your bags and the flight will depart without you. I have had this happen on a couple of flights. The airline may be slightly more patient ...
user avatar
35 votes

How can I look up exactly how delayed my UK train was?

It is possible to look this up, just not on the main National Rail Enquiries sites! You need to use one of the new third party sites which have got access to the underlying Network Rail real-time ...
user avatar
  • 61.7k
35 votes
Accepted

Are the ferries in Scottish islands reliable?

In general: usually the ferries are very reliable, but cancellations do sometimes happen. I've only once had to deal with a cancellation in the last couple of years of holidaying around the islands, ...
user avatar
  • 3,886
33 votes
Accepted

Does travel insurance for short flight delays exist?

The thing to bear in mind with insurance is that you always expect to pay more in your premium than you would expect to get paid from the policy. If you're insuring against a 30 minute delay for a ...
user avatar
  • 12.6k
30 votes

What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

It's not going to happen. You cannot exit the plane without it going back to the gate. It's unsafe. The crew will refuse to let you. If you continue to try they will probably restrain you and you will ...
user avatar
  • 57.9k
29 votes
Accepted

Denied boarding apparently covered up as a delayed flight

TLDR: You were lucky to get your 300 Euros. Here's what probably happened. 'Olorin' discovered a problem and thought they might have to delay your flight. They sent out a notice warning all ...
user avatar
  • 57.9k
29 votes
Accepted

What will happen if my luggage gets delayed?

Under virtually all circumstances if an airline fails to deliver your luggage to you when you arrive at your destination airport, they will deliver it to you wherever you are. Failure to deliver ...
user avatar
  • 57.9k
28 votes

What are the drawbacks of taking TWO (unconnected) indirect flights?

Usually, when you purchase two flights, A->B and B->C separately you will have to collect your checked-in baggage at B and re-check it for the flight to C. This almost invariable requires you to ...
user avatar
  • 9,690
27 votes
Accepted

What happens if I'm forced to overstay in the U.S. because my flight is delayed or cancelled?

This is from the nonimmigrant services PDF: I am visiting under the Visa Waiver Program, but I can’t leave as scheduled due to an emergency. Is there anything I can do to extend my stay? If you have ...
user avatar
  • 3,951
27 votes

How long will an airline delay a flight for late checked-in passengers on an international flight?

Not at all. This is a scheduling matter and any delay is likely to cause them issue as most airlines run a tight operation. They do a last call but your luggage will be removed as soon as they can ...
user avatar
  • 40.3k
26 votes

Remedies when bus company makes me miss a flight

Transport does not work that way If you book separate segments from separate companies, they don't owe you anything for a missed connection. They got you to the agreed location, their job is done. ...
user avatar
24 votes
Accepted

Scheduled Ryanair flights from Zaventem moved to Charleroi?

Ryanair moved all its flights to Charleroi according to their own communication with the original flight times until at least the 29th. You are right that Charleroi can not accommodate all flights for ...
user avatar
24 votes

Will the airline wait for me if my incoming flight is delayed (same airline)?

Do airlines typically wait for passengers who are flying in with the same airline and have a short connection? Typically not, at least not on US domestic connections. I have personally experienced ...
user avatar
  • 62.4k
23 votes

A flight I booked months ago just got rescheduled dramatically, into a time that is not possible for me, what can I do?

That sucks, but unfortunately all the airline is required to do is do their best to find alternate transport or offer the full refund, the 'contract of carriage' for the airline will spell this out (...
user avatar
  • 13.6k

Only top scored, non community-wiki answers of a minimum length are eligible