Why do airlines try to repair planes at gates?

Question

Once in a while, I get stuck at a gate waiting for a plane to be repaired. It makes me wonder - why do airlines even try to repair at the gate? It takes an unknown amount of time, they never provide a real ETA, and the airline usually doesn’t even admit the problem (or uses vague terms like an advisory or additional maintenance, as if customers are stupid).

Further, it would seem easier, faster, and better service to just swap out the plane.

Answer 1

• A cabin crew member to her/his chief: The securing strap for the oxygen bottle at 3R is loose.
• Chief to pilot: The 3R oxygen bottle cannot be secured, something is wrong with the strap.
• Pilot to maintenance over the radio: We need someone onboard, we have an issue with the oxygen bottle strap at 3R.
• Maintenance guy arrives, after checking it, he goes to the pilot: it will take 5 minutes to repair it and another 5 to get it, I just radioed the guys to bring the spare part.
• Captain over PA: Dear passengers, we have a 10 minutes advisory due to a small technical problem. However, the weather is blah blah..
• 10 minutes later, the maintenance guy goes to the pilot: Captain, the guys couldn't find the spare part, we need to get it from the main spare parts shop at the far side of the airport, it will take 10 more minutes.
• Captain over the PA again: Dear passengers, it seems that we need 15 more minutes, blah blah..
• etc. etc.

The above is a real-world scenario, which I faced hundreds of times during my years working as a cabin crew.

Even if a similar thing happened before passenger boarding had started, the pilots would give a green light for it to start because they would expect the plane to be fixed and they would have better chances for the plane to take-off on-time. It’s better than delaying the boarding while they fix the problem, which virtually guarantees to cause a delay. This is the general logic if they think there is a good chance of fixing the plane on-gate.

Airlines do not lie, they just like to think about the "best possible scenario" when passing information about the delays.

As for "swapping airplanes", this is really not something airlines do easily:

• They wouldn't have an aircraft that has nothing to do and waiting for "swapping".
• Even if they wanted to, usually this only happens at "bases" or main hubs for the airline.
• Also, when swapping the planes, you will need to swap the catering and other stuff which is specific for that flight, that's not easy and it's costly.
• What about luggage and cargo? what if they already started loading that?
• Lastly, swapping the plane will usually cause two delays instead of one, the first delay is for the originally scheduled flight, and a second delay for the flight in which the plane was pulled from. so why create two problems instead of one?

If there's some big technical problem or the pilots decided that the plane is grounded, the airline then will consider swapping the plane. New airlines' systems are smart enough to suggest the best scenario: should the flight be canceled or should the airline swap the plane with another flight (For example, one that has a scheduled, non-mandatory check-ups that can be re-scheduled)? This will usually cause a chain of delays, which can be neutralized after a few flights for the same plane (making up a few minutes from each flight until finally it catches up to its original schedule).

Answer 2

When the airline chooses to delay a flight to "repair" a plane at the gate, it is usually because:

1. The problem is relatively common and minor, and...
2. The solution is either already known, or there is a good expectation of a common and timely solution

Delays from that point are usually just in terms of

1. Confirming the problem and solution
2. Getting the right people to the plane
3. Getting the right parts to the plane
4. Performing the fix
5. Testing the fix
6. Paperwork

In other words, most of the "problems" and "repairs" at gate are relatively "routine". If there was a big, unexpected problem without a clear solution, then the airline might think of canceling the flight or swapping out the plane, and getting the problematic plane to a hanger where the problem can really be investigated.

Also remember that most modern planes have very extensive sensors and diagnostic software that can not only tell you there is a problem, but where the problem is and what is causing it, and what needs to be replaced. This makes diagnostics and repair a much more straightforward and predictable process in terms of time to fix.

Answer 3

Airlines are required to follow FAA rules, which includes ground maintenance. Be glad they’re not running repairs mid-flight. Also, realise a plane is one massive object: timing and directing on board passengers on or off a plane is not as simple as it looks. Rather than waste more time getting people off a jet, it’s more time saving for the airline to spend that time making the repairs.

It helps when your old man is a retired aerospace engineer. Safety and reliability is every engineer’s major concern, from what I understand.