57
votes
How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative ...
- 98.5k
27
votes
Iberia changed my flight and I now have a 24+ hour layover in Madrid, what are my rights?
A flight changed to the next day is essentially the same as a long delay/cancellation as far as EU air passenger rights are concerned. But if you have been informed more than two weeks before ...
- 101k
26
votes
If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?
See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights.
Layovers, by themselves, do not matter. But if the rerouting you're ...
23
votes
Bus failed to pick us up; must the operator refund our taxi fare?
This is a bit of a sensitive question. I believe there are some court cases (e.g. regarding maritime transportation) and sometimes divergent guidelines from national authorities but I am not familiar ...
- 101k
22
votes
What rights do you have in China to appeal stuff being taken off you in transit?
They are required to check power banks and lithium batteries for the labels and to not allow ones that fall outside of the guidelines. This is a safety issue. I fully support taking dodgy unmarked ...
- 16.1k
22
votes
Accepted
EU passenger rights for change in departure time announced on short notice
No, you don't forfeit your rights.
They notified you, so you can now cancel your travel (if the delay makes it no longer useful, full refund) or just, now you are informed, so you can plan the arrival ...
- 7,949
21
votes
Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes
Lufthansa is free to close the doors and complete boarding at the time they had scheduled. If they were to wait for all the late passengers, then that flight would also be delayed and this would cause ...
- 3,125
20
votes
Strategy to improve seats on a flight?
The issue is that in order to give you a specific seat, they need it to be free. If the better seats are already given away, normally the people who have received a seat have this printed on their (e-)...
- 26.1k
17
votes
Accepted
Airline company decided to stop service to my destination
Schedules and cancellations are governed under Article X of the Adria Airways General Conditions of Carriage, the contract you agreed to when you purchased a ticket with them. This, in turn, is ...
- 42.8k
14
votes
Accepted
Delayed Eurostar arrival in London, going to miss my connection, what to do?
In such situations, it is possible (and recommended) to contact the Eurostar personnel during the voyage to have them stamp and sign your ticket to use it as proof. They even announce it ("our ...
- 2,409
13
votes
Accepted
Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?
You are not eligible for EU261 compensation if the flight was delayed or cancelled due to exceptional conditions such as extreme weather. You would think that Munich would expect reasonable amounts of ...
- 28.4k
13
votes
Accepted
Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?
No -- the EU air passenger rights apply to flights that
are operated by an EU/EEA carrier, or
depart from an an EU/EEA airport.
Your flight meets neither of these conditions.
13
votes
Accepted
Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?
The regulation says:
Right to reimbursement or re-routing
...
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under ...
- 9,029
13
votes
Services that provide information to Boarding Staff about guest's presence in the Airport
Depends on the airline, but in my experience letting the airport staff know that you are there and on your way will do nothing useful.
First of all, "airport staff" is too broad. Roles are highly ...
- 80.5k
12
votes
Accepted
How can I preclude border agents from seeing emails on my laptop?
This problem is encountered all the time by lawyers crossing the border, who are legally obliged to keep their communications confidential, but also face the prospect of having their laptops searched.
...
- 62.6k
12
votes
Night train booking cancelled by SJ — any rights to alternative transportation or accommodation?
As you are travelling on an SJ cross-border train, Section D.1 of SJ's T&Cs of Travel applies to this journey, which states that SJ will compensate for any lodging expenses (Section 13.2d), as ...
- 798
10
votes
Missed connecting flight
Unfortunately there is really nothing you can do since they fulfilled their part of the contract. Your best bet is getting a sympathetic manager or supervisor to waive those charges. Unfortunately ...
10
votes
Accepted
Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?
I'm afraid you did not construct a "valid itinerary" with the connection between your Euston and Liverpool Street Trains. The minimum connection time between these stations after 1900 is 48 minutes (...
- 2,322
10
votes
If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?
From the EU Air Passenger Rights, you have some protections. The rights apply only:
If your flight is within the EU and is operated either by an EU or a non-EU airline
If your flight arrives ...
- 207
9
votes
Strategy to improve seats on a flight?
Almost always, I find the best approach is "gradual improvement". Almost all the seating changes you need to make can be made most effectively through the airline's own website:
Firstly, always check ...
- 12.2k
9
votes
Accepted
Is the ship's captain required to report laptop/mobile serial numbers for all passengers and crew?
Yes, please see Smallcraft Arrival Report. Clip below:
It seems clear from the number of slots and inclusion of TV, Stereo, etc. they mean more than just the navigational equipment on board. ...
- 28.3k
9
votes
Accepted
European passenger rights. Reimbursement in case of time change by airline
I bought the ticket several months ago. What you contracted for was your transportation from origin airport to destination airport on a given day. That contract still stands, check the T&Cs. ...
- 28.3k
8
votes
Accepted
Does the EU flight delay compensation apply to connecting flights as well?
According to EU's Air Passenger Rights FAQ:
Do I have any rights if I am not allowed to board my connecting flight
because I arrived late at the gates due to a delay with the first
flight?
...
- 80.5k
8
votes
When in a window seat on a plane, how do I deal with people who want the shade closed?
Much like the passenger who wants to recline their seat, the right belongs to the person with the controls - in this case the window seat person. - however, that person should still be a considerate ...
- 158k
8
votes
Accepted
Outbound leg cancelled – Can I get a partial refund?
As far as I am aware, I am eligible for a refund of my entire ticket due to this flight cancellation
Correct
However, could I also opt to only fly the return journey, and get (roughly) half of my ...
- 80.5k
Only top scored, non community-wiki answers of a minimum length are eligible