56

I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern. Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ...


43

Elevating my comment to an answer, as it's more appropriate as one. Nope, no automatic right to compensation here - you can complain to the airline about the conduct of fellow passengers and its crew, and ask for compensation but they aren't obligated to provide you with any. You could complain to the aviation authority in the origin, destination or ...


40

Did you get some sort of receipt? Do you know exactly which kind of "security" official confiscated your item? If not, you'll have a very hard time proving anything even happened, although you can try your luck with the airport's complaints line at +86-10-96158. In any case, the airline is not responsible. Security rules are laid out by the Civil ...


33

Your ONLY path here is to ask the company you travelled with. They'll be the only one with his details, IF you booked under your names for the trip. Even then, they likely won't give you his name for privacy reasons. However, if you impress upon them the gravity of the situation, they might be prepared to contact him on your behalf and see if he's ...


27

A flight changed to the next day is essentially the same as a long delay/cancellation as far as EU air passenger rights are concerned. But if you have been informed more than two weeks before departure, you only have a choice between going through with the alternative flights they are offering and cancelling your booking (in which case you would get your ...


26

See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights. Layovers, by themselves, do not matter. But if the rerouting you're offered would have you arrive at your final destination later than the original flight, or need to depart from your origin earlier, then you could be entitled ...


23

In most juristictions that operate with something approaching sanity, someone is liable for accidental damage in the following three cases: They caused the damage deliberately or with "blameworthy carelessness". They have entered into a contract where they explicitly accept to be responsible for the risk. The law contains an explicit exception for the ...


21

If the airline can make any claim of weather, traffic, or any sort of delay out of their control, then you have no right to recompense. Sometimes they will offer hotel vouchers for overnight delays, but in my experience this is almost exclusively when it is due to mechanical problems with their equipment. Even if the delays are due to problems on their end,...


21

Lufthansa is free to close the doors and complete boarding at the time they had scheduled. If they were to wait for all the late passengers, then that flight would also be delayed and this would cause extra issues for more passengers than the few that missed it. The other aspect is the slot for a plane to take off. If the plane is missing the allocated slot,...


20

The issue is that in order to give you a specific seat, they need it to be free. If the better seats are already given away, normally the people who have received a seat have this printed on their (e-) tickets. Moving someone away from their seat because you want it is very tricky. So the best strategy would be to get a better seat in the first place ...


19

Laws are a regional thing, and while many flights are international, whether or not the crew's actions are legal will depend heavily on which country the court proceedings take place in. My expertise is only in United States law and the FAA regulations, but similar regulations exist abroad as well. Here are some key points: 1: The airline (and in particular,...


18

Oh yes, you have a right to compensation. EU law EC 261/2004 requires not only either the full ticket price or another fly to the same destination, but costs for lodging and a compensation of 200 - 600 € depending on the length of the flight (200 for < 1500 km, 400 for < 3000 km else 600). The first thing you need to know: As from now you need to get ...


18

The BBC actually has an article related to this entitled "Who, What, Why: Is it legal to restrain air passengers?". It explains: A number of conventions - including the Tokyo Convention (1963) and the Montreal Convention (1971) - address the issue of ensuring safety and discipline on board a plane. The Tokyo Convention emphasises that the plane'...


17

Schedules and cancellations are governed under Article X of the Adria Airways General Conditions of Carriage, the contract you agreed to when you purchased a ticket with them. This, in turn, is subject to national law and to Regulation (EC) 261/2004 since the flight originates in an EU country. As is the case with most airlines, one of two things will ...


16

For most weather related cancellations or delays (technical term is WX), as Beofett noted, the airline typically owes you nothing more than eventually getting you there (sometimes even by bus, although difficult to do in over-water flights :D), or refunding you your money. For mechanical delays or cancellations (MX), the airline has a much higher obligation ...


14

Contact the coach company: the man you lent the book to might have handed it in as lost property at the end of his journey. It's unlikely that they'll be willing to give you his details because that would be a violation of his privacy. Would they even know who he was? Do they have your details, for example? Would you have any way of telling them which of the ...


14

United contract of carriage has a list for UA shall have the right to refuse to transport or shall have the right to remove from the aircraft at any point, any Passenger for the following reasons including Passengers who fail to comply with or interfere with the duties of the members of the flight crew, Let me break this down to make it easier ...


14

Depends on the airline, but in my experience letting the airport staff know that you are there and on your way will do nothing useful. First of all, "airport staff" is too broad. Roles are highly compartmentalized and there isn't a lot of communication. Not only would you have to find a person from the airline (operating carrier, to be precise) but also the ...


13

Go to the same coach, on the same day of the week, at the same time. There's a very good chance he uses it to commute. You'll probably see him again.


13

I do not think there is a rule written somewhere that gives the cabin crew the right to restrain a passenger, and I do not think there is a training for that to cabin crew (how to restrain a passenger). The rules vary from an airlines to another, from one civil aviation authority to another, but the guide lines will always be the three steps way of dealing ...


13

To be honest and as a cabin crew member, I have never heard of such a thing. The second advantage of being a flight attendant is meeting different people from different countries and cultures (after going to many places). So having a racist flight attendant is like having a doctor that does not like to touch people! or a nurse that can not see blood. So if ...


13

In such situations, it is possible (and recommended) to contact the Eurostar personnel during the voyage to have them stamp and sign your ticket to use it as proof. They even announce it ("our personnel will be passing soon, in case you have any questions..."). Then, if you do miss your train due to this delay, you can show the stamped ticket to the rail ...


13

This problem is encountered all the time by lawyers crossing the border, who are legally obliged to keep their communications confidential, but also face the prospect of having their laptops searched. The solution almost always chosen is not to keep confidential information on the computer. Any contents you want protected is encrypted and backed up to a ...


13

You are not eligible for EU261 compensation if the flight was delayed or cancelled due to exceptional conditions such as extreme weather. You would think that Munich would expect reasonable amounts of snowfall, so it would have to be exceptional to avoid having to pay compensation. If only your flight was affected, or just a few flights, then perhaps you may ...


13

No -- the EU air passenger rights apply to flights that are operated by an EU/EEA carrier, or depart from an an EU/EEA airport. Your flight meets neither of these conditions.


13

The regulation says: Right to reimbursement or re-routing ... (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or (c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats. ...


12

The rules will apply to the operating carrier. ie, the one that is actually flying the flight - not the one that you booked with. EU Compensation applies to EU airlines regardless of where the flight is to/from, AND to non-EU airlines for flights DEPARTING an EU member state. eg, a Lufthansa flight between the US and Frankfurt would be covered in either ...


12

They are required to check power banks and lithium batteries for the labels and to not allow ones that fall outside of the guidelines. This is a safety issue. I fully support taking dodgy unmarked batteries or power banks off of travelers (and out of checked luggage) and disposing of them as hazardous waste. Every flight I have taken recently in China they ...


11

The problem is, you weren't unlawfully denied boarding according to the language of the EU Denied Boarding Regulation: This Regulation shall apply: (a) to passengers departing from an airport located in the territory of a Member State to which the Treaty applies; (b) to passengers departing from an airport located in a third country to an ...


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