57 votes

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern. Air Italy is obliged to offer you a choice between alternative ...
lambshaanxy's user avatar
  • 99.8k
26 votes

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights. Layovers, by themselves, do not matter. But if the rerouting you're ...
hmakholm left over Monica's user avatar
25 votes

My flight was rerouted to depart from a different airport. Is this covered in any way by EU regulations regarding passenger rights?

You are covered by EC261. However, this case seems to be "...caused by extraordinary circumstances that could not have been avoided by any reasonable measure". This means you are entitled to ...
André's user avatar
  • 1,873
24 votes

Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?

Royal Jordanian is in the Oneworld alliance, while Turkish is in the competing Star Alliance, so it will be quite difficult to convince RJ to endorse (pay for your ticket) on Turkish. This also ...
lambshaanxy's user avatar
  • 99.8k
23 votes
Accepted

EU passenger rights for change in departure time announced on short notice

No, you don't forfeit your rights. They notified you, so you can now cancel your travel (if the delay makes it no longer useful, full refund) or just, now you are informed, so you can plan the arrival ...
Giacomo Catenazzi's user avatar
23 votes

Bus failed to pick us up; must the operator refund our taxi fare?

This is a bit of a sensitive question. I believe there are some court cases (e.g. regarding maritime transportation) and sometimes divergent guidelines from national authorities but I am not familiar ...
Relaxed's user avatar
  • 107k
21 votes

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Lufthansa is free to close the doors and complete boarding at the time they had scheduled. If they were to wait for all the late passengers, then that flight would also be delayed and this would cause ...
Laurent's user avatar
  • 3,205
17 votes
Accepted

Airline company decided to stop service to my destination

Schedules and cancellations are governed under Article X of the Adria Airways General Conditions of Carriage, the contract you agreed to when you purchased a ticket with them. This, in turn, is ...
choster's user avatar
  • 43k
14 votes

Night train booking cancelled by SJ — any rights to alternative transportation or accommodation?

As you are travelling on an SJ cross-border train, Section D.1 of SJ's T&Cs of Travel applies to this journey, which states that SJ will compensate for any lodging expenses (Section 13.2d), as ...
overground's user avatar
14 votes

Layover in Beijing extended by two days

Some extra tips to an already very good answer. What are our rights? Typically your options are a) accept as is, b) ask to be rescheduled or c) cancel for a full refund. Unfortunately the timing ...
Hilmar's user avatar
  • 101k
13 votes
Accepted

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

You are not eligible for EU261 compensation if the flight was delayed or cancelled due to exceptional conditions such as extreme weather. You would think that Munich would expect reasonable amounts of ...
Berwyn's user avatar
  • 28.5k
13 votes
Accepted

Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?

No -- the EU air passenger rights apply to flights that are operated by an EU/EEA carrier, or depart from an an EU/EEA airport. Your flight meets neither of these conditions.
hmakholm left over Monica's user avatar
13 votes
Accepted

Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?

The regulation says: Right to reimbursement or re-routing ... (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or (c) re-routing, under ...
dunni's user avatar
  • 9,039
13 votes

Services that provide information to Boarding Staff about guest's presence in the Airport

Depends on the airline, but in my experience letting the airport staff know that you are there and on your way will do nothing useful. First of all, "airport staff" is too broad. Roles are highly ...
Hilmar's user avatar
  • 101k
12 votes
Accepted

How can I preclude border agents from seeing emails on my laptop?

This problem is encountered all the time by lawyers crossing the border, who are legally obliged to keep their communications confidential, but also face the prospect of having their laptops searched. ...
DJClayworth's user avatar
  • 66.6k
10 votes

Missed connecting flight

Unfortunately there is really nothing you can do since they fulfilled their part of the contract. Your best bet is getting a sympathetic manager or supervisor to waive those charges. Unfortunately ...
Augustine of Hippo's user avatar
10 votes
Accepted

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

I'm afraid you did not construct a "valid itinerary" with the connection between your Euston and Liverpool Street Trains. The minimum connection time between these stations after 1900 is 48 minutes (...
jacoman891's user avatar
  • 2,342
10 votes

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

From the EU Air Passenger Rights, you have some protections. The rights apply only: If your flight is within the EU and is operated either by an EU or a non-EU airline If your flight arrives ...
Doc's user avatar
  • 207
9 votes
Accepted

Is the ship's captain required to report laptop/mobile serial numbers for all passengers and crew?

Yes, please see Smallcraft Arrival Report. Clip below: It seems clear from the number of slots and inclusion of TV, Stereo, etc. they mean more than just the navigational equipment on board. ...
pnuts's user avatar
  • 28.4k
9 votes
Accepted

European passenger rights. Reimbursement in case of time change by airline

I bought the ticket several months ago. What you contracted for was your transportation from origin airport to destination airport on a given day. That contract still stands, check the T&Cs. ...
pnuts's user avatar
  • 28.4k
9 votes
Accepted

Layover in Beijing extended by two days

As @dda’s comment mentions, if you bought this as a single ticket you should contact the airline and ask for assistance. Either reschedule the Tokyo-Beijing flight, or get them to book a hotel room ...
Traveller's user avatar
  • 33.8k
8 votes
Accepted

Does the EU flight delay compensation apply to connecting flights as well?

According to EU's Air Passenger Rights FAQ: Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight? ...
JonathanReez's user avatar
  • 83.5k
8 votes

When in a window seat on a plane, how do I deal with people who want the shade closed?

Much like the passenger who wants to recline their seat, the right belongs to the person with the controls - in this case the window seat person. - however, that person should still be a considerate ...
Mark Mayo's user avatar
  • 159k
8 votes
Accepted

Outbound leg cancelled – Can I get a partial refund?

As far as I am aware, I am eligible for a refund of my entire ticket due to this flight cancellation Correct However, could I also opt to only fly the return journey, and get (roughly) half of my ...
Hilmar's user avatar
  • 101k
8 votes

Where does the 20min rule (where you can use any train) come from in German passenger rights?

The rule comes from German law EVO — Eisenbahnverkehrs-Verordnung. To be specific, § 11 (1) 1 where it says: Der Reisende kann die Fahrt zum vertragsgemäßen Zielort mit einem anderen Zug durchführen, ...
olifantoliver's user avatar

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