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85 votes

WOW air has ceased operation, can I get my tickets refunded?

Do not assume your money is lost, contact your payment card issuer at once. Regardless of debit vs credit, you should always contact the bank and let them tell you if it is possible to get your ...
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  • 2,184
83 votes
Accepted

Airbnb - host wants to reduce rooms, can we get refund?

This situation is covered under Host cancellations: What if a host informs me that the listing I already paid for is now unavailable but they have an alternative? Even if you’ve already booked your ...
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  • 36.1k
66 votes

Should I bother cancelling if the traveller is planning not to show up for a flight?

Non-refundable doesn't mean what you seem to assume - it does not mean that the money is lost. It means that you don't get it back. That might seem an irrelevant difference, but often it is not - you ...
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  • 27.5k
48 votes
Accepted

Refunding the ticket, not the value of the ticket

The exact details can depend on the tickets you've purchased, but as a general rule British Airways has 4 types of ticket based on age : Infant (below 2 years) WITHOUT a seat. 10% of the standard ...
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  • 106k
47 votes

easyJet won't refund because it says 'no-show' but they denied boarding

As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though ...
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  • 25.9k
42 votes

Plane ticket price went down by 40% two weeks after I booked it. Is there anything I can do to get a refund?

Unless you bought a high fare class that explicitly allows for cancellations at no penalty (unlikely given the price you paid), there's almost certainly nothing you can do. Sorry! As for the future, ...
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  • 1,741
40 votes

Can I tell if the airline sold "my" seat after I cancelled the return leg after partially traveling?

Well, it just doesn't work like that. No, they will not re-sell your ticket because even though you cancelled part of your itinerary, your ticket likely still has value. They are two different ...
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  • 32.1k
39 votes
Accepted

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Can I claim a refund for the unused flight City A to City B, based on the cancellation of the flight City B to City C? If yes, Generally no. Each itinerary is a different contract and they are not ...
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  • 62.4k
38 votes

Should I bother cancelling if the traveller is planning not to show up for a flight?

Yes, cancel the ticket, especially since it's someone else's money that bought it. Cancelling requires no more than a few minutes of your time, perhaps less time than you needed to post this question,...
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  • 116k
34 votes
Accepted

Flight was rescheduled, now I can't make connection (flights have been booked together, same airline)

It's likely a mistake. Call the airline and they should be able to correct it, and offer you a new itinerary that is actually possible. Standard procedure when an airline changes their schedule is ...
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33 votes

Getting a refund from TAP Air Portugal related to COVID-19

Since you bought a non-refundable ticket, the airline does not have to refund you. Travel insurance could pay out if you have “event cancellation” cover. However, since the the Canadian government ...
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  • 12.6k
27 votes

Was I scammed by BoraJet? They cancelled the flight, promised to pay for another ticket - it didn't happen

If you bought the ticket using a debit/credit card, the easiest way of solving the situation is to file a chargeback with your bank, stating that you did not receive the product you've paid for and ...
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  • 79k
27 votes
Accepted

Airline refuses to issue a refund, keeps stalling

If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
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  • 72.9k
27 votes

WOW air has ceased operation, can I get my tickets refunded?

You may lose your money, or some of it, if the company goes bankrupt, which seems likely. According to the Guardian, the airline has suggested that credit card customers check with their card issuers ...
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  • 116k
27 votes

Airbnb - host wants to reduce rooms, can we get refund?

Yes, you are entitled to get out without penalty if they cannot deliver their end of what was agreed to - this goes not just for AirBNB rules but for contracts in general, and is the case even if you ...
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  • 476
25 votes

Flight booked through Expedia transit issue

You will probably not like my answer but I believe that Expedia is right. They hold no responsibility for you to be able to enter in a country. There is a simple reason for that. They don't have the ...
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  • 6,148
25 votes

Should I bother cancelling if the traveller is planning not to show up for a flight?

Cancel the ticket There is really no downside to cancelling with the airline but there may be some significant potential upside. Read up on the exact terms and conditions of the ticket and the ...
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  • 62.4k
23 votes

Can I tell if the airline sold "my" seat after I cancelled the return leg after partially traveling?

Speculation. You booked a TLV-MEX fare on BA on the understanding it was refundable. The standard refundable or partially refundable economy booking classes on BA are Y, B and H, the cheapest of those,...
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  • 28.2k
22 votes
Accepted

Are there any airlines which refund fare (including economy class) fully in case you don't get visa?

Here are some airlines that mention refund upon visa refusal: UIA KLM Air France China Southern "Most Russian airlines" Looking at the fare rules for a sample of airlines, I see the following text ...
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  • 28.2k
20 votes

Refund airline ticket to different credit card

Most airlines, and other companies, will only refund to the original card. This is done to avoid fraud, with people purchasing tickets with a stolen card, then requesting a refund to a card they ...
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  • 106k
20 votes
Accepted

Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.
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19 votes

Can I recover cost for being denied entry in a country. Flight, Hotel or even transfer money

I assume you ask whether you can recover from the government of the country which refused you entry. Generally you cannot recover those costs. The only exception is if you arrived in a country you ...
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  • 21.6k
19 votes

Airline refuses to issue a refund, keeps stalling

If disputing the charge with your card issuer doesn't work (or maybe even if it does,) you might want to consider filing a consumer complaint against the airline with the U.S. Department of ...
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  • 12.7k
18 votes

What if my visa is refused after I already bought an air ticket?

Airplane tickets come with a variety of refund and change policies, depending on the price you pay and the airline policies (usually, higher priced tickets are easier to change or refund). You may ...
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  • 36.1k
18 votes

Was I scammed by BoraJet? They cancelled the flight, promised to pay for another ticket - it didn't happen

What can I do? In addition to the answer by @luchador, keep contacting the airline, asking about the status of your complaint. In some countries you just send a complaint/request one time and then ...
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  • 15.6k
16 votes
Accepted

Was I scammed by BoraJet? They cancelled the flight, promised to pay for another ticket - it didn't happen

Here is a goverment site in English version that you can fill a complaint form. It is dedicated for passanger's rights. The passanger rights regulations (sorry, I could find only Turkish version) ...
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  • 376
16 votes

Can I recover anything from a non-refundable ticket?

It is likely that only the airport and government taxes are refundable on this fare. I can't actually find an O fare to see the fare rules that might be applicable, but the nearest I can find is an S ...
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  • 28.2k
16 votes
Accepted

Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?

Under EC261 rules, you are entitled to a refund if the airline cancels the flight. However, currently most airlines are starved for cash, and are unable to meet their legal obligations. Most will at ...
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  • 47.5k
16 votes

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

If you paid (part) by card, file a chargeback through your bank for that amount. Attach screenshots of any written correspondence and specify at what date and time you've called Norwegian's customer ...
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  • 72.9k
15 votes
Accepted

Airline fares - meaning of "plus fare difference" for refund

The fare difference is the difference in price between the ticket you bought and the one you have after cancellation. One case is when you cancel your entire ticket, so the difference is zero minus ...
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  • 40.3k

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