Hot answers tagged

85

Do not assume your money is lost, contact your payment card issuer at once. Regardless of debit vs credit, you should always contact the bank and let them tell you if it is possible to get your money back through them. They're in a better position to know because there are a lot of specific details and local regulations. My answer from this point on is ...


83

This situation is covered under Host cancellations: What if a host informs me that the listing I already paid for is now unavailable but they have an alternative? Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternate listing. ... After you’ve paid for your ...


47

As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a ...


40

Well, it just doesn't work like that. No, they will not re-sell your ticket because even though you cancelled part of your itinerary, your ticket likely still has value. They are two different things and your ticket is still yours. The value remaining on your ticket is the total of the ticket prices of the cancelled segments. If you purchased a non-...


33

It's likely a mistake. Call the airline and they should be able to correct it, and offer you a new itinerary that is actually possible. Standard procedure when an airline changes their schedule is that they will update your whole itinerary, rebooking following flights as needed, to get you to your final destination. That didn't happen correctly in this ...


27

If you bought the ticket using a debit/credit card, the easiest way of solving the situation is to file a chargeback with your bank, stating that you did not receive the product you've paid for and haven't received any compensation. It should be easy to prove the flight was cancelled and BoraJet won't be able to prove they've arranged alternative flights, so ...


27

You may lose your money, or some of it, if the company goes bankrupt, which seems likely. According to the Guardian, the airline has suggested that credit card customers check with their card issuers to see if a refund is possible, and that package holiday customers may be protected by the package holiday directive. (Neither of these seems to apply to you ...


26

If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.


26

Yes, you are entitled to get out without penalty if they cannot deliver their end of what was agreed to - this goes not just for AirBNB rules but for contracts in general, and is the case even if you have already paid, and even if they are trying to negotiate a separate offer - you are not obliged to accept. That said, what would make sense to me in this ...


25

You will probably not like my answer but I believe that Expedia is right. They hold no responsibility for you to be able to enter in a country. There is a simple reason for that. They don't have the capability to check whether you are allowed to enter a country with or without a visa and if you are entitled for such a visa in case one is required. This is ...


23

Speculation. You booked a TLV-MEX fare on BA on the understanding it was refundable. The standard refundable or partially refundable economy booking classes on BA are Y, B and H, the cheapest of those, being H. A sample TLV H fare on matrix is fully refundable: REFUND WITHOUT PENALTY PERMITTED AT ANY TIME This half-round trip fare is $830, plus YQ and ...


20

Most airlines, and other companies, will only refund to the original card. This is done to avoid fraud, with people purchasing tickets with a stolen card, then requesting a refund to a card they control. If the airline issues the refund to the original card then it will almost certainly succeed (despite the card being canceled). When this occurs, you will ...


20

Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.


19

I assume you ask whether you can recover from the government of the country which refused you entry. Generally you cannot recover those costs. The only exception is if you arrived in a country you have a right to admission to (which usually means you are the citizen of this country), and were illegally refused admission. The reason for this is that you ...


19

If disputing the charge with your card issuer doesn't work (or maybe even if it does,) you might want to consider filing a consumer complaint against the airline with the U.S. Department of Transportation. All carriers operating flights to, from, or within the United States are required to have a customer service plan that meets at least the minimum ...


18

Airplane tickets come with a variety of refund and change policies, depending on the price you pay and the airline policies (usually, higher priced tickets are easier to change or refund). You may choose to purchase a fully refundable ("full fare") ticket which would allow you to get your money back if your visa application is not successful. Be aware that ...


18

Here are some airlines that mention refund upon visa refusal: UIA KLM Air France China Southern "Most Russian airlines" Looking at the fare rules for a sample of airlines, I see the following text in a sample Air China fare regarding refunds: WAIVED FOR TICKETS ISSUED AND ORIGINATING IN CHINA IN CASE OF REJECTION OF VISA. And a sample Qantas fare: ...


18

What can I do? In addition to the answer by @luchador, keep contacting the airline, asking about the status of your complaint. In some countries you just send a complaint/request one time and then wait to be contacted again. That is not how it works in all countries. In many countries (including the one I live in) you often have to fight to get a proper ...


16

Here is a goverment site in English version that you can fill a complaint form. It is dedicated for passanger's rights. The passanger rights regulations (sorry, I could find only Turkish version) says that you have the right of compensation, if I understood right, it is 100 Euro. Assuming that you provided them your contact information without fault, you ...


16

It is likely that only the airport and government taxes are refundable on this fare. I can't actually find an O fare to see the fare rules that might be applicable, but the nearest I can find is an S fare. Since you're transiting through London and they have high passenger service charges you might get up to about 100 Euro back. An alternative would be to ...


15

The fare difference is the difference in price between the ticket you bought and the one you have after cancellation. One case is when you cancel your entire ticket, so the difference is zero minus price paid. I'm sure they won't give you a fare credit for a negative difference, so you will get what you paid minus 70 EUR. The other is that you cancel a ...


14

The employee at baggage services should have filed a Property Irregularity Report on Worldtrace immediately and given you a print out with a reference number on it. I have no idea why they would suggest you go and talk to the check in people. The check in person probably doesn't even know how to do it, it's a completely separate system. Unfortunately, ...


14

The use of your ticket is covered by the "Contract of Carriage" of the airline. Air Serbia, like most airlines, including a condition in it's contract of carriage as follows : 3.3 COUPON SEQUENCE AND USE The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping ...


12

As a rule of thumb, travel warnings do not give you any "right" to a refund directly from an airline. However, as a courtesy, some (better) airlines will let you cancel or change flights for free at their own discretion, eg. Singapore Airlines waived charges during the May 2014 coup in Thailand, so it's definitely worth calling up and asking. And if the ...


12

Disclaimer: this is from my personal experience as someone that used to work for fare calculations at a decently big airline (star alliance member) The refund amount for a partially used ticket is calculated by your ticket price - oneway price of the segment you used - any refund penalties. You mentioned multiple times in comments you have done the math ...


12

In my opinion you were likely scammed by BoraJet. While oral promises such as "the manager of BoraJet told me that I could buy ticket via another company and they would pay me the difference" are typically legally binding, proving that such a promise with such a meaning was made would be very difficult. From a couple reviews I found online about them this ...


12

You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise....


11

Airbnb's "Long Term Cancellation Policy" is that for stays of one month or more, if you cancel, you have to pay the first month's rent. This makes a lot of sense if you've booked a place for 6 months... but as you've discovered, it's pretty harsh for a stay of exactly 1 month. Official version: https://www.airbnb.com.au/help/question/286


11

Refunds for Refundable Tickets Only I checked the legal notice of Royal Air Maroc. The pdf of the notice can be downloaded here, enjoy the read.:) The conditions to get a refund depend on your ticket fare. If you bought a refundable ticket then you can get a refund. If not you can't. This is very common amongst airlines: they don't care the reason for ...


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