Hot answers tagged

164 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

If you strip away all the misdirection, the airline's denial can be paraphrased as: An inspection was conducted. The aircraft passed the inspection. and This was an extraordinary circumstance. If ...
  • 956
152 votes
Accepted

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart: Misleading claim about the case They claim that the Van der Lans decision ...
  • 124k
45 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger ...
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40 votes
Accepted

EU compensation - fire alarm at the Flight Crew's hotel

The courts (up to and including the European Court of Justice, which has the final say) have followed a slightly zig-zagging course in interpreting the "extraordinary circumstances" concept, so it is ...
31 votes

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

Seems to me that BA are attempting to use a spurious reason to avoid paying compensation to those entitled. Of course they do. It's pretty much standard procedure for most airlines for initial EC 261 ...
  • 79k
21 votes

Do airlines book you on other airlines if they cancel flights?

Do airlines book you on other airlines if they cancel flights? Yes, that happens from time to time. It happened to me last year. Because of a flight cancellation from Munich to Newark, Lufthansa ...
  • 124k
18 votes

Do airlines book you on other airlines if they cancel flights?

Do they sometimes do it? Yes. Can you count on it? No. Unless there are specific regulations in some countries that require it (not the case in most major markets I know of), airlines don’t have an ...
  • 58.2k
18 votes

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

None of those reasons look like extraordinary circumstances which would relieve the airline from their obligations for compensation. The CAA page on the topic tells us: The UK law on flight ...
  • 58.2k
17 votes

Flight compensation with agent

I'm assuming both flights are on the same ticket. (If they were not, you're out of luck, and in fact you were lucky to be rebooked on a later flight at all). You're barking up a slightly wrong tree ...
16 votes
Accepted

Can an airline separate a minor from his/her legal guardian?

There is nothing in the EU regulation, wich requires airlines to make sure that passengers who have booked together also can travel together. There is also in no EU country any law or regulation ...
16 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

Airlines routinely attempt to get out of their payments, and attempting to make people go away with a form letter, even if it is completely fabricated nonsense, is so cheap that you can count on them ...
  • 3,498
14 votes
Accepted

EC/261 eligibility for a multi-flight itinerary only partly in the EU

For the stated itinerary, when flying on a non-EU carrier as you are, EU261 covers flights 3 and 4, presuming that there is no extended layover between these two flights. Flight 3 is clearly covered ...
  • 112k
13 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

It is very unfortunate that the airlines are refusing the compensation by using different tricks. The case will be finalized as soon as we have received all the necessary information. So please ...
  • 2,189
13 votes

Is British Airways's reason for rejecting EC261 compensation legitimate?

UPDATE: Trafikstyrlsen (DK national enforcement body) summarily rejected my claim, as they take the stance that anything with the remotest connection to COVID automatically exempts airlines from ...
  • 73.6k
12 votes
Accepted

How does EU flight delay compensation work for multi-leg trips?

Historically most non-EU airlines have claimed that EU261 did not apply in situations like you've described due to the delay not occurring within the EU, and the legislation itself wasn't clear on ...
  • 112k
12 votes

Can I get a refund for COVID-19 related cancellations?

There are many specific rules which will vary based on at least: the country where the property or airline is based the point of departure or the destination of the flight the country where you ...
11 votes

Ryanair offering voucher instead of refund I applied for

They're breaking the law, because they're under financial stress. They don't really have enough working cash to give everyone refunds. In fact, they are arranging their busienss affairs to make the ...
10 votes

EU compensation - fire alarm at the Flight Crew's hotel

As a crewmember, I can explain why I think this is an "extraordinary circumstances". Crewmembers, especially flight deck crew, while on duty (this includes the time they spent at a destination) is ...
10 votes
Accepted

What are my EC261 rights during the COVID-19 pandemic?

The full communication can be found here in English: https://ec.europa.eu/transport/sites/transport/files/legislation/c20201830_en.pdf The parts I think will be of most interest to the most people are ...
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10 votes
Accepted

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

So as I suspected, the reduced service on the PRN-DUS route was by no means caused by extraordinary circumstances, but was a profitability-based business decision due to the pandemic (not confirmed, ...
  • 73.6k
9 votes
Accepted

Airline lies about reasons for technical problems to avoid compensation

You can try contacting the national enforcement body in the EU country of your departure to hear if they can help. But even if they ultimately agree that it looks like foul play, they can't force the ...
9 votes
Accepted

EU flight compensation distance for connecting flight

Yes, the relevant distance is the straight line (that is, the "great-circle distance") directly from your point of departure to your final destination. This was ruled by the European Court of Justice ...
8 votes
Accepted

Does the EU 261 regulation applicable to Widerøe traveling inside Norway?

Whilst Norway is not a member of the European Union, they are part of a Bilateral Agreement with the EU regarding air transportation. As a result of this, EU261 DOES apply to Norwegian airlines. ...
  • 112k
8 votes

EC261 compensation for a delay between 3 and 4 hours

It turns out this question is actually addressed in Sturgeon v. Condor, the case cited in the aforementioned answer: It is important to point out that the compensation payable to a passenger ...
8 votes
Accepted

Outbound leg cancelled – Can I get a partial refund?

As far as I am aware, I am eligible for a refund of my entire ticket due to this flight cancellation Correct However, could I also opt to only fly the return journey, and get (roughly) half of my ...
  • 79k
7 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

I would argue the following basis , and ignore completely the case they quote (which has been addressed in other answers): The airline has claimed that it undertook an inspection, but that the fact ...
  • 1,841
7 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

The most effective path of action may be to delegate your claim to specialized agencies. They know all the tricks used by air companies to refuse compensation, they have access to flight databases ...
  • 15.6k
7 votes

Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?

Yes, they are correct. This chart shows how much compensation you can claim: (image source) The distance from London to Tenerife is under 3000 km, around 2900 km. Therefore you can claim €400 even ...
  • 19.6k
7 votes

Do airlines book you on other airlines if they cancel flights?

This is definitely possible, but I wouldn't recommend expecting it. Most major airlines have what are known as interline agreements which include provisions for transferring passengers in the case of ...
  • 12.8k

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