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169 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

If you strip away all the misdirection, the airline's denial can be paraphrased as: An inspection was conducted. The aircraft passed the inspection. and This was an extraordinary circumstance. If ...
Ben Voigt's user avatar
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156 votes
Accepted

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart: Misleading claim about the case They claim that the Van der Lans decision ...
phoog's user avatar
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45 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger ...
TooTea's user avatar
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40 votes
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EU compensation - fire alarm at the Flight Crew's hotel

The courts (up to and including the European Court of Justice, which has the final say) have followed a slightly zig-zagging course in interpreting the "extraordinary circumstances" concept, so it is ...
hmakholm left over Monica's user avatar
31 votes

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

Seems to me that BA are attempting to use a spurious reason to avoid paying compensation to those entitled. Of course they do. It's pretty much standard procedure for most airlines for initial EC 261 ...
Hilmar's user avatar
  • 104k
24 votes

Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?

Royal Jordanian is in the Oneworld alliance, while Turkish is in the competing Star Alliance, so it will be quite difficult to convince RJ to endorse (pay for your ticket) on Turkish. This also ...
lambshaanxy's user avatar
  • 99.3k
21 votes

Do airlines book you on other airlines if they cancel flights?

Do airlines book you on other airlines if they cancel flights? Yes, that happens from time to time. It happened to me last year. Because of a flight cancellation from Munich to Newark, Lufthansa ...
phoog's user avatar
  • 135k
21 votes

Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

Under the relevant EU regulation, you are entitled to three separate things: Right to care: basically meals, hotel, and transportation to the hotel. Meal could have been better but the airline does ...
Relaxed's user avatar
  • 108k
18 votes

Do airlines book you on other airlines if they cancel flights?

Do they sometimes do it? Yes. Can you count on it? No. Unless there are specific regulations in some countries that require it (not the case in most major markets I know of), airlines don’t have an ...
jcaron's user avatar
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18 votes

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

None of those reasons look like extraordinary circumstances which would relieve the airline from their obligations for compensation. The CAA page on the topic tells us: The UK law on flight ...
jcaron's user avatar
  • 81.1k
17 votes

Flight compensation with agent

I'm assuming both flights are on the same ticket. (If they were not, you're out of luck, and in fact you were lucky to be rebooked on a later flight at all). You're barking up a slightly wrong tree ...
hmakholm left over Monica's user avatar
16 votes
Accepted

Can an airline separate a minor from his/her legal guardian?

There is nothing in the EU regulation, wich requires airlines to make sure that passengers who have booked together also can travel together. There is also in no EU country any law or regulation ...
Tor-Einar Jarnbjo's user avatar
16 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

Airlines routinely attempt to get out of their payments, and attempting to make people go away with a form letter, even if it is completely fabricated nonsense, is so cheap that you can count on them ...
Tom's user avatar
  • 4,158
15 votes
Accepted

EC/261 eligibility for a multi-flight itinerary only partly in the EU

For the stated itinerary, when flying on a non-EU carrier as you are, EU261 covers flights 3 and 4, presuming that there is no extended layover between these two flights. Flight 3 is clearly covered ...
Doc's user avatar
  • 123k
15 votes
Accepted

Under EU Reg 261, is delaying a connecting flight a reasonable measure?

Is delaying a flight by a short time (several minutes) a "reasonable measure" under EC261? I highly doubt it. Airline schedules are complicated with lots and lots of dependencies, so they ...
Hilmar's user avatar
  • 104k
14 votes
Accepted

Is British Airways's reason for rejecting EC261 compensation legitimate?

UPDATE: Trafikstyrlsen (DK national enforcement body) summarily rejected my claim, as they take the stance that anything with the remotest connection to COVID automatically exempts airlines from ...
Crazydre's user avatar
  • 77.4k
14 votes
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Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

Yes, you can get reimbursement of ALL expenses, as well as EUR 250 in compensation. Hopefully you didn't consent to a refund of the original ticket, which could make getting the expenses back awkward. ...
Crazydre's user avatar
  • 77.4k
13 votes

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

It is very unfortunate that the airlines are refusing the compensation by using different tricks. The case will be finalized as soon as we have received all the necessary information. So please ...
N Randhawa's user avatar
  • 2,189
12 votes
Accepted

How does EU flight delay compensation work for multi-leg trips?

Historically most non-EU airlines have claimed that EU261 did not apply in situations like you've described due to the delay not occurring within the EU, and the legislation itself wasn't clear on ...
Doc's user avatar
  • 123k
12 votes

Can I get a refund for COVID-19 related cancellations?

There are many specific rules which will vary based on at least: the country where the property or airline is based the point of departure or the destination of the flight the country where you ...
11 votes

Ryanair offering voucher instead of refund I applied for

They're breaking the law, because they're under financial stress. They don't really have enough working cash to give everyone refunds. In fact, they are arranging their busienss affairs to make the ...
Harper - Reinstate Monica's user avatar
10 votes

EU compensation - fire alarm at the Flight Crew's hotel

As a crewmember, I can explain why I think this is an "extraordinary circumstances". Crewmembers, especially flight deck crew, while on duty (this includes the time they spent at a destination) is ...
Nean Der Thal's user avatar
10 votes
Accepted

What are my EC261 rights during the COVID-19 pandemic?

The full communication can be found here in English: https://ec.europa.eu/transport/sites/transport/files/legislation/c20201830_en.pdf The parts I think will be of most interest to the most people are ...
Kina's user avatar
  • 950
10 votes
Accepted

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

So as I suspected, the reduced service on the PRN-DUS route was by no means caused by extraordinary circumstances, but was a profitability-based business decision due to the pandemic (not confirmed, ...
Crazydre's user avatar
  • 77.4k
9 votes
Accepted

Airline lies about reasons for technical problems to avoid compensation

You can try contacting the national enforcement body in the EU country of your departure to hear if they can help. But even if they ultimately agree that it looks like foul play, they can't force the ...
hmakholm left over Monica's user avatar
9 votes
Accepted

EU flight compensation distance for connecting flight

Yes, the relevant distance is the straight line (that is, the "great-circle distance") directly from your point of departure to your final destination. This was ruled by the European Court of Justice ...
hmakholm left over Monica's user avatar
8 votes
Accepted

Does the EU 261 regulation applicable to Widerøe traveling inside Norway?

Whilst Norway is not a member of the European Union, they are part of a Bilateral Agreement with the EU regarding air transportation. As a result of this, EU261 DOES apply to Norwegian airlines. ...
Doc's user avatar
  • 123k
8 votes

EC261 compensation for a delay between 3 and 4 hours

It turns out this question is actually addressed in Sturgeon v. Condor, the case cited in the aforementioned answer: It is important to point out that the compensation payable to a passenger ...
Nate Eldredge's user avatar
8 votes
Accepted

Outbound leg cancelled – Can I get a partial refund?

As far as I am aware, I am eligible for a refund of my entire ticket due to this flight cancellation Correct However, could I also opt to only fly the return journey, and get (roughly) half of my ...
Hilmar's user avatar
  • 104k

Only top scored, non community-wiki answers of a minimum length are eligible