160
If you strip away all the misdirection, the airline's denial can be paraphrased as:
An inspection was conducted. The aircraft passed the inspection.
and
This was an extraordinary circumstance.
If for this airline, having its planes pass inspections without finding failures is extraordinary, that surely is not a fact they should like to advertise.
I ...
147
The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart:
Misleading claim about the case
They claim that the Van der Lans decision holds that "a technical error which results in the replacement of a component can be considered to be within the airline's control and thus give the right to ...
132
You were given meal vouchers because the EU air passenger rights regulations require the airline to provide "meals and refreshments in a reasonable relation to the waiting time" (regulation 261/2004, art. 9(1)(a)). This is in addition to any cash compensation the rules may also entitle you to.
So go ahead and make a claim for the delay.
answered Sep 13 '16 at 11:11
hmakholm left over Monica
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112
In a comment, you wrote that Ryanair said
"People checks during boarding are not our staff, ask to the Airport". I don't think that's correct.
You are right. Even if the person was employed by another company, that company acts as the airline's agent, and the airline is liable for the agent's actions. You should absolutely be entitled to a full refund ...
83
If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'.
I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything.
...
72
Note (from Yale):
TSA Security Officers inspect more than 2 million pieces of baggage every day. It is faster and easier for them to open your Travel Sentry locks using their special Travel Sentry tools than it is for them to cut or break open a lock. However, it is rare but possible, that the TSA may have to cut open a Travel Sentry lock if it has been ...
70
Contact AirBnB support directly, do not wait.
Ask them to help you move to another apartment. Also ask for compensation.
Anecdotal:
There was a major water problem at an apartment my parents rented near Paris, with AirBnb.
They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.
56
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ...
51
(From your mention of FAA I assume you are interested in the United States. Rules in other parts of the world may be different.)
Yes, the US Transportation Department has specific regulations for "tarmac delays" at 14 CFR 259.4, as well as an informal summary for travelers.
The general rule is:
[14 CFR 259.4 (c)(1)] For all domestic flights, each ...
48
After a little bit of digging, it looks like the problem you ran in to was indeed the responsibility of Southern Railways. Hidden on the relevant National Rail engineering works page it states
Services between East Croydon / Clapham Junction and Watford Junction / Milton Keynes will not run between Shepherds Bush and Watford Junction / Milton Keynes Central....
45
IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger rights suggests, it's probably a good time to complain to the relevant national authority. They should then advise you on how to proceed further.
The ruling in ...
44
There are no remedies. Greyhound's terms and conditions explicitly disclaim liability for delays:
In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
And as far as I know, there are no laws in the US that would require them to give you any kind of compensation beyond what the ...
43
In summary.
A special exception to the usual right to compensation was created by a recent ECJ judgment, where it considered hypothetically that ‘hidden manufacturing defects’ might be exceptional circumstances allowing a carrier a defence to compensation claims.
The real meaning of these words has never been tested in any court of record. However lower ...
40
Regulation (EC) No 261/2004 of the European Parliament has this laid out crystal clear:
The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.
40
The courts (up to and including the European Court of Justice, which has the final say) have followed a slightly zig-zagging course in interpreting the "extraordinary circumstances" concept, so it is not possible to predict with 100% certainty how they'd deal with a case such as this where there's no explicit precedent. The best one can say is that the ECJ ...
answered Sep 16 '19 at 15:31
hmakholm left over Monica
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36
For flights originating from or destined for the EU, the Flight Compensation Regulation (Regulation (EC) No 261/2004) provides for compulsory compensation from airlines which deny boarding. It cannot be contractually overridden.
This answer suggests that an airline may be able to rely on phrases such as "determines at its reasonable discretion" contained ...
33
The only online mechanism for filing claims is through the claims page on the TSA website.
You may file a claim if you are injured or your property is lost or
damaged during the screening process. Screening at certain airports is
performed by private companies and not TSA.
However, don't anticipate a speedy resolution:
Please allow up to six ...
31
Unfortunately, you're out of luck.
Missed Flight Cover is an optional Travel Insurance for which there is an additional fee. Did you pay the fee?
Any Compensation regulation does not apply because you were a no-show. The flight operated presumably on time, and possibly from the new gate.
What happened? A probable scenario is that the flight was very ...
31
From the data available here which is sourced from Air Travel Consumer Report issued by the U.S. Department of Transportation, 0.021% of luggage is never found
The rate of mishandled bags dropped 21% to about seven per 1,000
passengers.The good news about lost luggage is that airlines
worldwide eventually recover 97% of mishandled bags.Of all ...
30
OK, there's a few things here.
1) You shouldn't have had to have bought a new ticket just because they scheduled engineering works after you'd already booked. Your ticket should have been honoured on other trains (National Rail Conditions of Travel paragraph 28.2) on the day given you had what was a valid itinerary at the time which is now made invalid ...
30
It's not going to happen.
You cannot exit the plane without it going back to the gate. It's unsafe. The crew will refuse to let you. If you continue to try they will probably restrain you and you will be in other trouble.
The plane will not return to the gate for you to disembark just because you have decided you want to. Doing so will delay the plane ...
28
Under EU Flight Compensation Regulation 261, you are entitled to compensation if your flight is delayed by more than a certain amount of time. In 2009, the European Court of Justice ruled that this delay applies to the "loss of time" experienced by the passenger; in other words, it's calculated as a delay of the arrival time, not the departure time. A ...
26
If you have travel insurance, you can file a claim for damaged baggage. You should look at a reasonable option to fully repair the damage, which may include buying a brand new suitcase if there is no reasonable way to fix the problem with the lock. You then file a claim for the expenses made to your travel insurance company. They can then say that you must ...
26
Transport does not work that way
If you book separate segments from separate companies, they don't owe you anything for a missed connection. They got you to the agreed location, their job is done.
If you book a multi segment ticket "thru" from a single airline, then that airline is responsible for your missed connections. So for instance if Delta sold ...
answered Mar 21 '18 at 7:41
Harper - Reinstate Monica
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24
What is an effective means for complaining to an airline and having my complaint properly addressed?
Twitter. Seriously, use twitter.
I've not done it a lot, but have had to complain to a few airlines in my time travelling.
Phone: they didn't care, usually, just wanted to end the call.
Email: sometimes no response, sometimes automated. Sometimes helpful.
Facebook: I've not done this, but friends have had better responses here as it's also pretty public, ...
23
What is an effective means for complaining to an airline and having my complaint properly addressed?
Social media is the way! file a proper complain via the airline's webpage or email, then follow up in Twitter or Facebook.
Airlines hate it when people pick on them publicly. They will love to look like they are doing a good job and then reply you online to undo whatever image damage you have done.
This is my advice as a person working for an airline.
23
While it may be hard to say for certain without going through the court system, "political unrest" seems to be generally considered an "extraordinary circumstance" for the purpose of EU delay compensation. For example, the UK Civil Aviation Authority's "Am I entitled to compensation" page, under "Examples of extraordinary circumstances," includes "political ...
22
Did you buy your flight ticket with a credit card relatively recently?
Check your credit card terms and conditions and benefit programs. You may be able to file a claim through the credit card company for the original (probably less expensive) ticket which should at least get somebody's attention at RyanAir.
22
No, you don't forfeit your rights.
They notified you, so you can now cancel your travel (if the delay makes it no longer useful, full refund) or just, now you are informed, so you can plan the arrival better (e.g. cancelling or notify the hotel, transport, etc.). I really like when the airline notifies me in advance.
If you accept, you are still entitled to ...
21
You'll certainly be entitled to some refund of the train ticket - https://www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay - exactly how much you'll get will depend on how late you ultimately were at the airport.
Claiming a refund on the flight tickets will be a lot trickier, but not necessarily impossible. For example a different ...
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