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129

You were given meal vouchers because the EU air passenger rights regulations require the airline to provide "meals and refreshments in a reasonable relation to the waiting time" (regulation 261/2004, art. 9(1)(a)). This is in addition to any cash compensation the rules may also entitle you to. So go ahead and make a claim for the delay.


103

In a comment, you wrote that Ryanair said "People checks during boarding are not our staff, ask to the Airport". I don't think that's correct. You are right. Even if the person was employed by another company, that company acts as the airline's agent, and the airline is liable for the agent's actions. You should absolutely be entitled to a full refund ...


82

If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'. I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything. ...


71

Contact AirBnB support directly, do not wait. Ask them to help you move to another apartment. Also ask for compensation. Anecdotal: There was a major water problem at an apartment my parents rented near Paris, with AirBnb. They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.


66

Note (from Yale): TSA Security Officers inspect more than 2 million pieces of baggage every day. It is faster and easier for them to open your Travel Sentry locks using their special Travel Sentry tools than it is for them to cut or break open a lock. However, it is rare but possible, that the TSA may have to cut open a Travel Sentry lock if it has been ...


56

I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern. Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ...


48

After a little bit of digging, it looks like the problem you ran in to was indeed the responsibility of Southern Railways. Hidden on the relevant National Rail engineering works page it states Services between East Croydon / Clapham Junction and Watford Junction / Milton Keynes will not run between Shepherds Bush and Watford Junction / Milton Keynes ...


44

There are no remedies. Greyhound's terms and conditions explicitly disclaim liability for delays: In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays. And as far as I know, there are no laws in the US that would require them to give you any kind of compensation beyond what the ...


43

In summary. A special exception to the usual right to compensation was created by a recent ECJ judgment, where it considered hypothetically that ‘hidden manufacturing defects’ might be exceptional circumstances allowing a carrier a defence to compensation claims. The real meaning of these words has never been tested in any court of record. However lower ...


41

Regulation (EC) No 261/2004 of the European Parliament has this laid out crystal clear: The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.


30

Unfortunately, you're out of luck. Missed Flight Cover is an optional Travel Insurance for which there is an additional fee. Did you pay the fee? Any Compensation regulation does not apply because you were a no-show. The flight operated presumably on time, and possibly from the new gate. What happened? A probable scenario is that the flight was very ...


29

The only online mechanism for filing claims is through the claims page on the TSA website. You may file a claim if you are injured or your property is lost or damaged during the screening process. Screening at certain airports is performed by private companies and not TSA. However, don't anticipate a speedy resolution: Please allow up to six ...


29

OK, there's a few things here. 1) You shouldn't have had to have bought a new ticket just because they scheduled engineering works after you'd already booked. Your ticket should have been honoured on other trains (National Rail Conditions of Travel paragraph 28.2) on the day given you had what was a valid itinerary at the time which is now made invalid ...


28

Under EU Flight Compensation Regulation 261, you are entitled to compensation if your flight is delayed by more than a certain amount of time. In 2009, the European Court of Justice ruled that this delay applies to the "loss of time" experienced by the passenger; in other words, it's calculated as a delay of the arrival time, not the departure time. A ...


26

Transport does not work that way If you book separate segments from separate companies, they don't owe you anything for a missed connection. They got you to the agreed location, their job is done. If you book a multi segment ticket "thru" from a single airline, then that airline is responsible for your missed connections. So for instance if Delta sold ...


24

Twitter. Seriously, twitter. I've not done it a lot, but have had to complain to a few airlines in my time travelling. Phone: they didn't care, usually, just wanted to end the call. Email: sometimes no response, sometimes automated. Sometimes helpful. Facebook: I've not done this, but friends have had better responses here as it's also pretty public, and ...


23

Social media is the way! file a proper complain via the airline's webpage or email, then follow up in Twitter or Facebook. Airlines hate it when people pick on them publicly. They will love to look like they are doing a good job and then reply you online to undo whatever image damage you have done. This is my advice as a person working for an airline.


22

If you have travel insurance, you can file a claim for damaged baggage. You should look at a reasonable option to fully repair the damage, which may include buying a brand new suitcase if there is no reasonable way to fix the problem with the lock. You then file a claim for the expenses made to your travel insurance company. They can then say that you must ...


22

Did you buy your flight ticket with a credit card relatively recently? Check your credit card terms and conditions and benefit programs. You may be able to file a claim through the credit card company for the original (probably less expensive) ticket which should at least get somebody's attention at RyanAir.


21

Lost earnings - nope. Some travel insurance might cover that, but almost all won't, and the airline won't normally be liable for that sort of thing. The airline is pretty much always liable in such cases for sorting you out with accommodation and food, which it sounds like they have. (They probably don't have to cover your taxi if you decline the hotel, but ...


19

So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. Say the flight "departure time" is 10:40:00 You simply can't arrive very close to that time. You have to arrive before the "gate closes". That's that. The time the gate closes is indeed given on the boarding pass stub, and elsewhere in many ...


18

Oh yes, you have a right to compensation. EU law EC 261/2004 requires not only either the full ticket price or another fly to the same destination, but costs for lodging and a compensation of 200 - 600 € depending on the length of the flight (200 for < 1500 km, 400 for < 3000 km else 600). The first thing you need to know: As from now you need to get ...


18

I've had this happen several times. It appears standard practice, and in fact several websites about flight compensations talk about it. Essentially, they are offering you a deal and you are free to accept or reject it. Most websites advise against it. Unlike cash, this voucher is not only tied to one airline, it can also have a expiration date. If you ...


18

You typically get the price of reservations for trains that didn't run reimbursed. If you booked a flexible ticket and had to use trains of a lesser category for the whole, journey, you can also get the surcharge back. However, you only get the difference to the local-train-only regular price tickets back, not the price difference to the "Baden-Württemberg ...


16

Since your flight left from a EU member state, regulation 261/2004 indeed applies to you. This regulation entitles you to compensation and assistance from the airline in case of a long delay/cancellation. Your flight was over 3500 km and went outside the EU, making it a type 3 flight. You can read on the link what exactly your rights were, but basically, the ...


15

Major carriers will do, but only if you submit a complaint to request it, they almost never pro-actively offer it. In addition, compensation is normally offered in Frequent Flyer points. Once you get home, submit a request to the airline's customer services, which you can normally do online. If you want to know what's typical, search through FlyerTalk for ...


13

According to Wikipedia, low-cost carriers usually don't overbook. They are able to do this and remain profitable as the majority of their customers are tourists, instead of business fliers, and their tickets are non-refundable, thereby lowering the chances of passengers missing their flights. Wikipedia mentions JetBlue as an example of a company which ...


13

You can try your airline, especially if you have status. TSA simply has stolen my hasps (or caused them to become lost by not closing them back) and United has compensated me. Of course that was just $25 for the two hasps so that was not a big deal. The following is just speculation from me: these hasps force them to use the master keys, even with bolt ...


13

You are not eligible for EU261 compensation if the flight was delayed or cancelled due to exceptional conditions such as extreme weather. You would think that Munich would expect reasonable amounts of snowfall, so it would have to be exceptional to avoid having to pay compensation. If only your flight was affected, or just a few flights, then perhaps you may ...


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