82

If you check your ticket, it will say something like 'all passenger must be at the gate and ready to board x minutes before the scheduled time, or they forfeit their flight'. I have seen times required between x=10 and x=60 minutes, but never less than 10 minutes. In other words, if you miss this limit, it's your own problem, and they don't owe you anything. ...


68

No, you're not entitled to any compensation. You chose to book separate flights, so the airline did not guarantee your connection and the risk is fully on you. In addition, because your flight was delayed by less than 3 hours, you're not entitled to EU's delay compensation either.


63

Unfortunately the only person responsible here is you. You knowingly booked separate tickets with a very tight connection, and you lost the gamble. Finnair has nothing to do with this, they promised to get you to Bangkok and they did. Expedia has nothing to do with this, they sold you a perfectly valid ticket. And you not checking in on time for the ...


63

Now who is responsible for the missed flight? Unfortunately, you are. When flights are bought as separate tickets, the airlines responsibility does not flow from one to the other - their obligation to you ends when you reach your destination on the ticket, and in this case you had two tickets with two destinations. That basically defines every thing here. ...


50

You need to check with the airline at their customer service desk. All airlines have slightly different policies but typically they return checked luggage, if you are delayed by 24 hours or more. They may already have brought out and then it would sit on the carousel or at the baggage office of the airline. When you checked your luggage you got a baggage ...


41

As airline horror stories go, this one is pretty mild. You arrived at your destination city only a few hours late, with luggage. Moreover (and this is the important point) the reason for all this delay was completely outside the airline's control. They don't control the passport line, or the computer systems. They don't owe you anything, any more than if ...


37

You need to speak to Lufthansa, and their international customer services line is open 24/7 - +49 69 86 799 799 https://www.lufthansa.com/online/portal/lh/in/help_contact/contactsworldwide?l=en&cid=1000267 Even though it says "in German", you shouldn't have issues with English.


31

Unfortunately, you're out of luck. Missed Flight Cover is an optional Travel Insurance for which there is an additional fee. Did you pay the fee? Any Compensation regulation does not apply because you were a no-show. The flight operated presumably on time, and possibly from the new gate. What happened? A probable scenario is that the flight was very ...


30

"3 Hours" is a very common recommendation for international flights at many airports around the world - and it's almost always far more time that you need. Airlines like to get passengers to the airport early, not only because it gives more buffer if there are any problems, but also as it spreads out the "rush" period before the flight - you can imagine what ...


26

In general, your luggage and you need to be on the same plane because if it contains a bomb then they want you to perish. In this case, it might be you've been pulling tricks with purchasing a ticket for a notoriously delayed flight in hopes you get separated from your bag-bomb. If it's not your fault then that's apparently fine because lost / delayed / ...


24

PPBM, or "Positive Passenger Bag Matching" in an international airline regulation that was introduced after the Pan Am 103 bombing, and basically requires that a passenger may not cause their checked baggage to fly on an aircraft they are not on, on the grounds that they would not blow up a plane if they knew they were on board and thus would be killed as ...


23

As explained in the other answer and in comments to the question, the responsibility lies with you. You had two separate contracts for travel from A to B and from B to C. You were delayed on A to B, but not enough to trigger any compensation, and you were not on time for check-in or boarding for B to C, so you were considered a no show. In addition, you ...


21

Generally, if you have a through booking, then if you miss the flight because of the airline's fault then you become their problem. This doesn't mean you'll automatically get put on the next flight. You'll need to talk to the airline and ask for help, and ask for re-booking. If the next flight has spare seats, then all should be well. Most likely though, ...


21

Can travel agents “reissue” tickets? Yes, they can get them reissued. Even the customers can. That agent didn't trick the airline, he/she tricked your friend into believing this was something special when your friend had already paid a higher price for the initial ticket. Your friend had a ticket which had no penalty for a change in date even after missing ...


20

Ryanair only sells one-ways or returns so the only case is missing your first flight and still wanting to take the return. That is possible without any actions necessary on your part as stated here on their website FAQ: You don't need to notify us if you are unable to travel and if you can’t use your outbound flight you can still use your return flight. ...


20

Most travel insurance policies will cover delayed or missed flights, but you need to read the fine print very carefully to find out exactly what they will cover and in what situations, as it varies dramatically between policies. Most policies will only cover instances where the missed flight was beyond your control. eg, they may cover your train breaking ...


20

Unfortunately your ticket will no longer be valid if you have missed the first flight. The customer service website of official British Airways confirms the same: Other Travel Policies: Your ticket is valid only for the transportation shown on it from the place of departure through an agreed stopping point to the final destination and the fare you ...


19

So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. Say the flight "departure time" is 10:40:00 You simply can't arrive very close to that time. You have to arrive before the "gate closes". That's that. The time the gate closes is indeed given on the boarding pass stub, and elsewhere in many ...


18

You might be entitled to a refund of the Air Passenger Duty. This won't be very much, and some airlines impose a fee or minimum amount for this refund that could make it completely pointless. Check your airline's policy to see what conditions apply.


17

No. If the bag is supposed to be offloaded, mistakes happen and the bag could proceed to the destination without you. Yes. If they have it in their terms and conditions such as KLM, then the passenger may have agreed to pay this fee and therefore the airline is capable of requiring you to pay it. They may not insist on payment depending on circumstances. For ...


16

Depending on where you are staying, the cost of a train trip for 3 may be comparable to a taxi ride. Going with the latter will be far less stressful and you can leave as early as you want, as long as you organize a dispatch with your hotel concierge. Good luck, and with a 3 hour buffer, I wouldn't stress too much even if you have to ride the train.


16

This is probably the policy because of the problems delayed luggage causes at the other end, specifically with clearing US Customs. While airports/airlines usually have a protocol to clear luggage in the absence of the passenger, it is more hassle and paperwork than having the passenger take the luggage through customs themselves. The KLM Conditions of ...


16

If you were to claim any damages, who would you blame? The airline doesn't control the passport systems. The delay for departure may have to do with incoming aircraft, which may have been delayed due to weather (again, not an airline problem). The airline offered you a quicker alternate (your choice); which got you to your destination along with your ...


15

Many years ago. My wife and I flew Bangkok to London via Athens. She was not yet British. She needed and had a UK visa. She did not have a Greek visa which was okay for transit but not to enter Greece. While in London, we considered stopping in Athens on the return trip so we inquired at the Greek embassy in London. It was not possible to get a visa ...


14

The use of your ticket is covered by the "Contract of Carriage" of the airline. Air Serbia, like most airlines, including a condition in it's contract of carriage as follows : 3.3 COUPON SEQUENCE AND USE The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping ...


13

If it was a split ticket, your only option is probably travel insurance. Many policies will cover the cost of a new ticket in the event of a missed departure up to EUR 500-800, often at zero excess. Quite often the airline is happy to just put you on standby for the next flight at no extra charge, but it is usually at their discretion.


13

The answer will potentially depend on a number of factors, including the country and the size of the airport. From personal experience in the US, I would not expect you to have any issues entering several hours after the flight was scheduled to depart - presuming it was still on the same calendar day, and presuming there were still flights due to depart ...


12

Sorry, but no. If you have travel insurance they may cover any additional costs you've had - check your policy. Next time, book a longer connection.


12

Talk to your airline's customer service desk but... Most modern phones charge with a standard USB lead and many hotels and cafes (and even trains and buses!) have USB sockets these days. There's sure to be an electronics shop at the airport where you can buy a lead and, if necessary, an adaptor from the local mains wall sockets to USB. As I recall, ...


12

You should have two types of compensation. two night at hotel, all meals, free internet and possibly refreshment 200 to 600 Euro (depending of the distance) because of arrival later then 3 hours as expected. Unfortunately there is no compensation for the two days you have lost (and ev. prepaid hotel in Bilbao). Usually airlines will deny you compensation, ...


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