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Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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EC261 with multiple connections

I had a single ticket booking from Manchester > Dubai > Melbourne > Auckland on the shortest connecting flights. Emirates operated the first 2 flights, Qantas the last. A technical issue with ...
Airlinestew's user avatar
9 votes
1 answer
193 views

Railteam/HOTNAT when the next train is the following morning - can I claim for hotel costs?

I was recently stuck in Brussels overnight when my DB ICE train from Germany was cancelled. DB did eventually get me to Brussels, but it wasn't in time to make my Eurostar connection to London. This ...
meta's user avatar
  • 191
11 votes
1 answer
2k views

What happens if I miss my French night train (intercités de nuit) if my connecting Eurostar is delayed or cancelled?

I may want to travel from the Netherlands to Latour-de-Carol, in southern France, by taking the Eurostar from Amsterdam to Paris, then the Intercités de Nuit to Latour-de-Carol. This is offered as an ...
Quan's user avatar
  • 325
8 votes
3 answers
3k views

Is the compensation for a delay supposed to pay for the expenses, or should there be an extra payout?

I had a flight with Ryanair delayed for over 10 hours and had hotel cancellation (no-show), plus an extra fee from a car rental company because of after-hours pickup, but Ryanair is not willing to pay ...
ForeverSJC's user avatar
5 votes
0 answers
213 views

International train left Italy with 90 minutes delay and arrived 110 minutes late. Can I be compensated and where to claim?

Recently, I took an Eurocity train from Italy to Switzerland. I purchased my ticket from a Trenitalia self-service kiosk at Milano Centrale. The train left with a delay of 90 minutes. My destination ...
DavGin's user avatar
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15 votes
1 answer
3k views

Am I entitled to two compensations?

I had a two leg flight a few days ago. The flight was cancelled due to "operational issues", and I was automatically booked onto a new flight the day after. So, the delay to the final ...
sbrattla's user avatar
  • 335
1 vote
0 answers
146 views

Get EC261 compensation if airline is refusing

This is a followup to my previous question: Flight from EU rescheduled 2 days prior to departure. Am I entitled for EC261? We have booked a FlyOne Armenia flight 3F 928 from Paris (CDG) to Yerevan. It ...
Petr's user avatar
  • 5,256
1 vote
0 answers
108 views

Missing baggage Swissport at Dublin

It's day 3 after landing in Dublin from Mumbai to Cairo and Cairo to Dublin. Swissport handles the baggage at Dublin airport. Baggage was delayed and we were told that the baggage would arrive within ...
Traveller31's user avatar
14 votes
1 answer
3k views

Which airline is liable for compensation in case of missed connection?

TL;DR: British Airways caused me to miss a connecting flight with Aer Lingus. Who do I claim compensation from? I had a flight from Rio de Janeiro (GIG) to London Heathrow with British Airways, and a ...
komodosp's user avatar
  • 305
0 votes
1 answer
193 views

Kuwait airways- Missed Connecting flight | potential resolutions

Indian citizen. I had travelled recently with Kuwait Airways. We encountered significant delays at the initial airport in Mumbai, which resulted in us missing our connecting flight from Kuwait to ...
Traveller31's user avatar
6 votes
3 answers
2k views

Flight from EU rescheduled 2 days prior to departure. Am I entitled for EC261?

We have booked a FlyOne Armenia flight 3F 928 from Paris (CDG) to Yerevan. It was originally scheduled to depart at 16:50 on Aug 19, and arrive at 23:10. However, today (Aug 17) at 10:39 (Paris time) ...
Petr's user avatar
  • 5,256
3 votes
1 answer
208 views

What compensation am I entitled to for a delay in a flight from HND to MAD with a step over in FCO?

I recently flew from HND to MAD in two flights, one from HND to FCO (which was not delayed) and another one from FCO to MAD (which was cancelled and the airline provided an alternative flight the next ...
Hawkings's user avatar
  • 133
15 votes
1 answer
871 views

US international arrival: At what point can or should you abandon your bags to catch a connection?

Inspired by this question: Minimum Layover Time for International Arrivals at Fort Lauderdale Intl. Airport Lets say you have a single ticket itinerary with a connection at the first port of entry in ...
Hilmar's user avatar
  • 103k
12 votes
2 answers
5k views

Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
pseudomonas's user avatar
5 votes
2 answers
2k views

My German train was delayed and I missed all connections

My planned trip was: "Aachen Hbf 13.07. ab 15:22 2 Neuss Hbf 13.07. an 16:25 5 RE 91687 Neuss Hbf 13.07. ab 16:36 1 Minden(Westf) 13.07. an 19:30 13 RE 89729 Minden(Westf) 13.07. ab 19:51 13 ...
TiffoziB's user avatar
1 vote
1 answer
159 views

BA multi-leg flight delay at first leg - compensation

I was travelling from JFK to WAW through LHR. My flight was operated by BA and was booked under one booking. The flight from JFK was delayed by 1.5 hour due to fuel pump problems and as the result I’...
Olo's user avatar
  • 11
0 votes
1 answer
911 views

Compensation eligibility for delayed baggage (50 hours), merely for the trouble, with British Airways (international)

Had an international flight to the UK, for tourism purposes, with British airways. Came there for about 3 days, and baggage was delayed for about 50 hours before I finally received it. a day later ...
user8411456's user avatar
1 vote
1 answer
495 views

When travelling by train using an Interrail pass, can I get compensated for delays and missed connections?

During some recent travels in Europe using an Interrail pass, I experienced some significant delays. Is there a compensation scheme? While most cases may cause some minor inconveniences, I ran into a ...
DavGin's user avatar
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4 votes
2 answers
790 views

Completing DB Passenger Delay Form

I booked a through ticket for two passengers from Bruges to Wien Hbf transferring at Bruxelles Midi & Frankfurt (Main) Hbf. Prior to the journey the published times changed and the Frankfurt Hbf ...
SuefromQ's user avatar
2 votes
1 answer
3k views

Is Dohop reliable?

I used airline's website to book. From X to Y via Z. I was charged 3 times. 2 for 2 flights, 1 for dohop Connection is guaranteed by Dohop but title of the email Dohop sent me is "Booking ...
oooooo's user avatar
  • 744
3 votes
1 answer
1k views

Can I claim for my whole group's tickets on Delay Repay with Great Western Railway?

My Great Western Railways train (GWR) was delayed by 45 minutes, and an announcement was made that 'Delay Repay' claims would be permitted. I understand that I can submit my tickets through the GWR ...
EleventhDoctor's user avatar
5 votes
2 answers
489 views

Compensation under EU Regulation 261/04 - different airlines on booking, who is responsible?

We booked flights from ABZ-LHR-BKK through EVA Air, with the ABZ-LHR leg provided by British Airways, and the LHR-BKK leg provided by EVA Air - all legs are on the same EVA Air booking. ABZ-LHR (...
Cocowalla's user avatar
  • 197
1 vote
1 answer
213 views

Did the airport or the airline misplace the aircraft?

My flight was delayed today because it did not arrive at the gate on time. Once we boarded the pilot apologized for the delay as the aircraft was misplaced at the airport. I suspect it was at the ...
OrigamiEye's user avatar
19 votes
7 answers
14k views

Would an airline be willing to let me board a similar flight that leaves a few hours earlier, if I ask at the airport a few hours before the flight?

This situation happened to me, but hopefully I can use the answer for future situations. I was at the airport and was supposed to fly Wizz Air TLV to LGW at 22:10 https://airportinfo.live/flight/...
HanMah's user avatar
  • 835
0 votes
0 answers
118 views

How best to escalate a flight delay complaint?

I made two claims for an Easyjet delayed flight: one for compensation and one for expenses. Both were replied immediately. The expenses were accepted, the compensation not. The replies came from ¨...
Morgan's user avatar
  • 1
0 votes
1 answer
86 views

Compensation for delays in Malaga to Madrid flight causing missed flight to Sao Paulo (and then Río)?

My flight from Malaga to Madrid was delayed more than 3 hours and I missed the connecting flight from Madrid to Sao Paulo. We had a 24 hr layover at Madrid. The following evening our Madrid to Sao ...
suzanne's user avatar
2 votes
1 answer
371 views

Missed connection due to delay. Asking for compensation, AA's records say I was on the flight I missed

On 16-JUL-2022 I was booked for LHR - DUB - ORD - CLE. Flights EI 163 13:25 - 14:50, EI 125 16:15 - 18:45, AA 1853 20:39 - 22:54. All one ticket, which I bought through American Airlines. The first ...
philh's user avatar
  • 251
2 votes
1 answer
709 views

Can I claim compensation for incurred expenses and compensation under EU Reg 261?

EDIT: To clarify my original question to make it clear. I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
Mark Zurbrügg's user avatar
2 votes
1 answer
131 views

EU Air Delay Compensation when non-EU leg is involved

I had a flight from Frankfurt to Bombay via Delhi where I missed the Delhi connection since the first flight leg was delayed. Overall delay in Bombay was 4+ hours. Am I eligible for compensation ...
curious_cat's user avatar
  • 2,764
15 votes
2 answers
7k views

What can I do if a flight delay makes me miss the transfer from the airport?

My friend was travelling from Italy to Belgium, and her flight was delayed by 2h25. Since the flight was late in the evening, the delay made her miss the bus from the airport to her final destination, ...
Arnaud D.'s user avatar
  • 263
-4 votes
1 answer
249 views

Trouble with delays with American Airlines, international travel

I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
Aritro Pathak's user avatar
4 votes
0 answers
345 views

Re-routing and assistance rights for delayed Interrail/Eurail passengers

tl;dr: EU regulation 1371/2007 describes in articles 16 to 18 train passengers' rights to reimbursment, re-routing, compensation and assistance in case of train delays and cancellations. Are these ...
Tor-Einar Jarnbjo's user avatar
1 vote
2 answers
547 views

Missed connection & long delay on an Iberia/American flight from US to Spain. Am I entitled to compensation?

Today I was scheduled to fly MSP->CLT->MAD. The flights were operated by American, but I booked with Iberia, and the flight number I received for the transatlantic portion was an Iberia flight ...
Joe's user avatar
  • 443
16 votes
6 answers
6k views

If a flight delay causes you to miss a later leg, can you ask to be rebooked on one from another airline, to significantly shorten the total delay?

Consider the following situation: I book a single American Airlines ticket with a 9am-11am flight from City A to City B, followed by a 12pm-2pm flight from City B to City C. The first leg of my ...
Joseph Sible-Reinstate Monica's user avatar
9 votes
2 answers
3k views

Flight delay invalidates COVID test - need to retest?

My daughter is scheduled to take a flight from Colombia to Melbourne Australia transiting the US (Miami) - the whole route is booked with a single carrier - American Airlines. For US and Australia ...
Ricibob's user avatar
  • 261
1 vote
1 answer
134 views

Compensation in the EU after a delayed flight - In what time frame should compensation be issues?

Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline. ...
Mitchell van Zuylen's user avatar
35 votes
4 answers
12k views

What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

(Tried asking this on aviation because it concerns FAA rules and was closed https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-...
Derek Fulton's user avatar
0 votes
0 answers
237 views

Why was my UK visa processing delayed?

I got the following email on 4th day of priority visa service. My application is for tier4 visa. Thank you for your UK visa application which has been received and is under consideration. We aim to ...
Rkaur's user avatar
  • 1
20 votes
2 answers
5k views

Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?

On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli. However, the ...
Enlico's user avatar
  • 726
1 vote
1 answer
511 views

EC 261/2004 Flight Delay Compensation (Reduction of 50%)

My British Airways flight (Lon-Del) was delayed by 3 hours and 50 minutes. I missed another connection (booked on a different PNR) and had to bear ticket costs myself and also arrived at my ...
Arpit Bajpai's user avatar
  • 2,181
3 votes
1 answer
2k views

Missing the second flight booked by ourselves due the delay in the first?

I want to book a flight from city A to B from Qatar Airways ( A-Doha-B) which takes at least 10 hours and book another flight from city B to C from Qatar Airways again ( B-Doha-C) one day after I ...
mahdi_12167's user avatar
5 votes
0 answers
250 views

Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed]

My parents are abroad and they got an email that on their return flight the tickets have changed causing their layover to change from 2hrs to 13h 25m. The ticket says "13h 25m layover protected ...
relidon's user avatar
  • 151
24 votes
11 answers
49k views

Will the airline wait for me if my incoming flight is delayed (same airline)?

I'm travelling for work and my flight back has a very short layover (37 minutes) in MSP. I didn't book the flight so although I wouldn't have picked something like this, I have to deal with it. This ...
Catsunami's user avatar
  • 349
4 votes
2 answers
468 views

General rules for tight connections in international flights

I was recently looking for a ticket and one of the cheapest options included a stop-over for only 30 minutes at a major international airport. I estimated it would be impossible to catch the ...
user's user avatar
  • 723
1 vote
1 answer
157 views

Do Alaska Airlines domestic flights get delayed?

I'm currently planning a trip to the US from Korea. My return flight is scheduled for the end of February (26th) at 11:30 p.m. and the plan was to fly into San Francisco from Seattle via Alaska ...
Sean's user avatar
  • 713
3 votes
1 answer
99 views

What is the flow on effect of Haneda and Narita flight cancellations?

There is a big typhoon in Central Japan that has cause flight cancellation of ANA and JAL and cancellations/indefinite delays for nearly all other airlines. My parents are travelling from Perth on ...
user2617804's user avatar
2 votes
1 answer
256 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
user104387's user avatar
5 votes
1 answer
375 views

How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
JonathanReez's user avatar
  • 82.9k
4 votes
1 answer
252 views

Are we entitled to compensation for this knock on delay? And are there any rules governing redirections?

So we were flying with a budget airline from Stuttgart to Naples. The flight was delayed by approximately 1.5 hours at the start. 20 minutes away from Naples we were told we were getting rerouted to ...
philvms's user avatar
  • 41
122 votes
8 answers
21k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
Fiksdal's user avatar
  • 15.1k

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