17
Repatriation flights are special, and there's nothing normal about them.
LATAM flight 8070, your flight GRU-FRA looks like a normally scheduled flight. I can go to Google Flights and book a seat on it right now (there may be generally applicable regulations about who can fly on it with Germany's travel restrictions, but that's irrelevant to its status as a ...
5
So after some research, I found out the answer to this questions. As suspected, a passenger is entitled a refund in this situation.
In article 8 of EC261/2008, it is stated that "the passenger shall be offered the choice between a reimbursement within seven days or rerouting". Hence, in this case, BA should have offered rerouting or refund, which they did ...
3
When arriving at a country and you are refused entry at your final destination, immigration officials will ascertain what passport you used to travel, what airline you used and where else you would be admitted if they sent you there. Typically this is the departing airport from which you left at the start of your journey including all connecting flights.
...
3
[Answering my own question might help others]
Timeline:
5 Mar 2020 - Got cancellation email from them
5 Mar 2020 - Emailed refund@citilink.co.id for a refund
7 Mar 2020 - Called up Citilink Aus number, they said I have to email for refund
9 Mar 2020 - Got a reply from them asking to fill a form
16 Mar 2020 - I submitted the froms but I left out certain ...
2
Just to add on other jurisdictions, China has a formalized procedure to inquire about the reason for a flight delay or cancellation from the Civil Aviation Administration, according to 《航班延误取消原因确认工作程序》 (Operating procedure to confirm the reasons for flight delay/cancellation) under certain circumstances:
The demand must be submitted by the passenger or ...
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