This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time.
On our way from the security check to the gate we didn't hear any call for our names asking us to make it to the gate asap. (Not that we were loitering around. We were running to the gate which was at the end of that terminal.)
So anyhow, we reached there 2 min prior but were advised that the flight already left and the gate was closed. We bought a ticket from SFO and continued with the rest of our trip because there was no point arguing as the flight had already left. We were very upset and I am looking into what can be done. A few things that I am not sure of here:
- Flights can leave ahead of time (but that is if all passengers have already boarded or there is a clear indication of no-show in that the gate is advised that some passengers didn't even checkin at the airport AND they have approval by the ATC of course). We did checkin and so we shouldn't have been marked no-show.
- Departure time is time to leave the gate and not take-off. Confirm this.
- How could I prove the airline left minutes ago? Could I ask the airlines for the record of the flight on that particular day?
- If I do prove this, can we ask for any sort of compensation?
Any other advice (other than "don't go that late"). As I said, it doesn't always happen but when it happens we should know our options.