New answers tagged

3

In my complaints to the The Norwegian Travel Complaint Handling Body, and the EU Online Disputes Resolution, how should I most effectively argue against this logic? I don't see that any logic has been presented. Their letter can be boiled down to two things: (1) The departure was allegedly due to exceptional circumstances. (2) There was a court case that ...


7

I would argue the following basis , and ignore completely the case they quote (which has been addressed in other answers): The airline has claimed that it undertook an inspection, but that the fact nothing was in fact found to be wrong, causes this to be exceptional and outside their control. However, a responsible proactive safety conscious airline, ...


15

Airlines routinely attempt to get out of their payments, and attempting to make people go away with a form letter, even if it is completely fabricated nonsense, is so cheap that you can count on them trying. Heck, if one or two people go away after such a letter, it has already paid for itself. I used to be a frequent flyer and I've had my share of delays, ...


7

The most effective path of action may be to delegate your claim to specialized agencies. They know all the tricks used by air companies to refuse compensation, they have access to flight databases which list real causes of delays, they fully know EU261 and can launch legal action if needed. In exchange they pay themselves on a percentage (about 30%) of what ...


153

If you strip away all the misdirection, the airline's denial can be paraphrased as: An inspection was conducted. The aircraft passed the inspection. and This was an extraordinary circumstance. If for this airline, having its planes pass inspections without finding failures is extraordinary, that surely is not a fact they should like to advertise. I ...


144

The refusal is logically fallacious, and it misrepresents the Van der Lans case on which it relies. Let's pick it apart: Misleading claim about the case They claim that the Van der Lans decision holds that "a technical error which results in the replacement of a component can be considered to be within the airline's control and thus give the right to ...


13

It is very unfortunate that the airlines are refusing the compensation by using different tricks. The case will be finalized as soon as we have received all the necessary information. So please don`t give your bank information to the airline because in that case you are accepting the offer they have made to you i.e. you are accepting NOK 418. ...


45

IANAL, but my understanding of the situation is that they're using some really selective and literal reading of the van der Lans judgment to try to make you go away. As the EU website on passenger rights suggests, it's probably a good time to complain to the relevant national authority. They should then advise you on how to proceed further. The ruling in ...


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