New answers tagged

2

You are correct, that it is the passenger's responsibility to check that they have all the rights to enter the countries for every layover. In particular, if you are not allowed to board, then Turkish Airlines will not be required to give any compensation. The good news is, that the travel advisory does not prohibit people from transiting through Turkey. ...


2

This is a time when everyone is looking for the same thing - a refund. And the travel industry is "tilting" because everyone is looking for a refund at the same time, and obviously, they don't want to give it. So everyone is giving you doubletalk, malarkey, and flat out lies. And on the other side of that, you seem to be prevaricating a lot in your ...


5

I would say that at least Air France is being fairly up front in light of the (probable) fact that their cash flow does not suffice for the refunds that they are obliged to provide. If they hadn't come up with this voucher policy and instead decided to acknowledge their obligations up front, they would probably nonetheless drag their feet a year or more ...


10

You might be out of the period when you can request a chargeback, but you can still contact your credit card provider and require them to honour their obligations under Section 75 of the Consumer Credit Act if the cost was more than £100, as there is no time limit on that.


1

Given that I'm unable to reach the airline at this moment, can I just apply for a chargeback on my credit card? When you phrase it like that, no. To make a chargeback, you have to first give them a reasonable opportunity to resolve the issue directly with you. Not being able to reach them "at the moment" does not justify a chargeback. Given the ...


6

Since your card was issued in the US, your card operates under US law. Federal law specifies, at 15 USC 1666(b)(3), that a credit card borrower ("obligor") may dispute a charge for goods or services not received: (b) Billing error For the purpose of this section, a “billing error” consists of any of the following: ... (3) A reflection on a ...


0

Your situation seems to be well in hand... but for others, another option is to contact your own embassy. As far as the embassy is concerned, this is called "repatriation": returning citizens to homeland. At extremes, they'll send government aircraft*. But far more likely they'll just use their contacts within the airline** to get the flight you already ...


0

https://www.worldnomads.com/travel-insurance They let you get the insurance when you’re already abroad. I don’t have personal experience with them as I am using a Dutch one (which I also started using when already abroad), but world nomads is fairly well known.


4

With respect to Tor-Einar's more general answer, the position is a little more comfortable in the UK. I accept that the OP isn't there, but we're here for everyone, surely? Section 75 of the Consumer Credit Act 1974 provides that the card issuer is jointly and severally liable to the card holder for claims in respect of misrepresentation or breach of ...


7

It’s ok to just not travel. There’s no need to cancel the visa. Edit: the answer would be different if you intended to apply for another Schengen visa Applying for a Schengen Visa even though there's still an existing unused visa


0

It will depend on the details in the contract between yourself and your bank and/or consumer protection legislation in the applicable jurisdiction. Chargebacks' main intention is to prevent credit card fraud and to reverse unauthorized charges to your card. They are not necessarily rightful, just because the merchant doesn't provide the product or service ...


3

I assume you have already travelled London - Zurich, and it is your return which has been cancelled, stranding you in Switzerland. Whilst Switzerland is not in the EU, it is a signatory to EC261/2004. Thus cancellation of a departure from Zurich is covered by that regulation. Since these are extraordinary circumstances, you will be unlikely to receive the ...


3

Answering my own question: No further contact from Air Canada following the cancellation email It was impossible to contact them via any means With assistance from friends back in the UK (eg looking up flight availability, checking on the status of travel restrictions relevant to potential routing options), my friend managed to get home to the UK by ...


0

For Malaysian airlines, you can use this form to ask for refund. https://www.malaysiaairlines.com/my/en/advisory/coronavirus-entry-restrictions.html?123


2

It might actually depend on where the hotel is. Yes, EU contract law normally guarantees that you are entitled to a refund, but there are some EU governments that have taken extraordinary measures in order to reduce the monetary stress on the hotel and culture sector. For example, the Belgian government has taken some measures that allow the travel sector ...


1

https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus You are good to go. You can cancel without any fees. Posted yesterday.


2

This is an unprecedented situation that we find ourselves in, therefore there is little which is really known and below is more of an opinion. Of course Ryanair would prefer to keep you as a customer, and hence earn money from you, this is only natural. They are doing this by offering you a free change to other flights later in the year. However, they ...


8

There are many specific rules which will vary based on at least: the country where the property or airline is based the point of departure or the destination of the flight the country where you reside the original cancellation terms of the booking whether you bought flights and hotels separately or not who you bought the flights and/or hotel from whether ...


3

Under EU rules you always get a refund. The extraordinary circumstances only mean that they don't have to pay any additional compensation. So far for the legal side. Their homepage does only offer vouchers, though. The reason is likely that they want to hold on to the cash - espececially since they are not selling any new tickets right now. Scenario one is ...


64

If hotel is cancelling, you will get refund. Since hotel said that they didn't charge, you have two things to do. Contact booking site, hotels.com and explain the situation and ask them to reverse the charge. If they are non responsive, contact the credit card provider and say that you are disputing the charge, as you didn't get the service. Mention that ...


2

I decided to cancel the airline tickets, and I informed our travel agent about this. Initially, she told me that: Please be note that: The travel voucher will have to be used under the same passenger Travel voucher will be valid for 1 year from the date of issue New booking will have to reprice for the air fare, subject to fare and tax ...


2

I see it as an economics problem. Other last-minute travellers gain the opportunity to board a flight if I cancel. The airline gains some money (or, at least, it has a certain probability of selling the ticket and gaining money) if I cancel a flight I am not boarding. However, none of that money gets passed back to me. So why should I opt to help the ...


3

Answering your second question, without the money aspect : Having a passenger not show up puts some stress on airport staff as they'll try to find that person (announcements, double checking seats, passengers that checked in, etc.). This can also reflect on them negatively depending on their manager. Cancelling the ticket means that you'll spare them the ...


8

In some cases the ticket can be changed instead of cancelled. For example, I had a flight due with Singapore Airlines on work-related business. The work meeting was cancelled. I phoned up Singapore Airlines and told them this, and I was informed that because there isn't an official ban for that destination, and the ticket is non-refundable, I cannot get the ...


8

Several airlines have announced that they will waive change fees for tickets bought after the coronavirus outbreak. If the student calls to cancel, they may get the full value of the ticket as a credit towards future flights.


67

Non-refundable doesn't mean what you seem to assume - it does not mean that the money is lost. It means that you don't get it back. That might seem an irrelevant difference, but often it is not - you can use the value of the ticket for further bookings with the airline (for the same flier, not just anybody). If you cancel the ticket, you typically have 365 ...


25

Cancel the ticket There is really no downside to cancelling with the airline but there may be some significant potential upside. Read up on the exact terms and conditions of the ticket and the rules of the specific airline. "Not refundable" doesn't always mean you get nothing back. United, for example, allows you to bank the money for future travel ...


11

Personally I would notify the airline about the change of plans because that will allow the airline to adjust their passenger manifest prior to the flight and not waste time/effort trying to locate the student when the flight is at the gate. It also allows the airline to fill the students seat with another passenger. I am not familiar with the "No Show" ...


38

Yes, cancel the ticket, especially since it's someone else's money that bought it. Cancelling requires no more than a few minutes of your time, perhaps less time than you needed to post this question, and even if you get no money out of it, it is courteous to the airline and to anyone else who might want to reserve a seat on that flight. On top of that, ...


1

If the delay is due to decreased demand (as opposed to government measures) they are liable for compensation. In fact, if they claim extraordinary circumstances it is on them to prove that to you. I‘d flatly state that the cancellation was their responsibility and therefore you are entitled to compensation. If they refuse, you can still decide if you want ...


1

He shouldn't get stressed too much. Lufthansa/Swiss are rearranging their schedule a bit, due to decreased demand. And yes, this will mean that some flights are cancelled. That does not mean that all flights are cancelled or that they won't take him at all. He has a ticket with Swiss, and they have to transport him to his destination, even if on a ...


9

If it is the same ticket, and one flight is cancelled, you have the right to cancel all flights and get full refund. Switzerland is fully considered like an EU country in the EU passenger right directive. The problem: the flight is not yet cancelled (just "probably"), so it makes harder to change and get refund, until there is a true cancellation. So you ...


1

If you make a booking with an airline, and they then significantly change the flight details (typically changing departure or arrival by more than a few hours) then the normal minimum standard is that they must give you a full refund. This is based on established practice and basic legality - if I pay you money for something, and you can't deliver that ...


3

I am writing this totally on the base of my experience with Ryan Air, a couple of year ago. If you have purchased your ticket from the official Ryan Air site then Yes. Retrieve your booking and ask for a refund. https://www.ryanair.com/gb/en/check-in Note: If they call you then be confident and ask only for refund mentioning you get such kind of services ...


2

Article 10 Flight Schedules, Cancellations etc. of Singapore Airline’s T&Cs states that (a) If Carrier cancels, terminates, diverts or fails to operate a flight reasonably according to schedule, is unable to provide previously confirmed space, fails to stop at a Passenger’s stopover or destination point, or causes the Passenger to miss a connecting ...


3

This isn't by far a canonical answer, but yet it can be useful to someone else. The host informed me that he couldn't host me anymore. I was already preparing for a cancelation, yet I informed him that that wouldn't be possible and asked for viable alternatives. Against all my expectations he answered back that he would keep my reservation and he didn't ...


6

Have I been banned into UK. Or ... I think you have been "Removed from" the UK. If you paid for your own return flight it might be regarded as leaving voluntarily even though the immigration officer issued a removal notice. If the airline was forced to return you to your home country at their own cost I guess this means you were removed. You might need to ...


8

United Airlines uses a "New Money" concept for change fees. Basically this means that you can cancel your flight at this time and receive a $953 credit voucher. However in order to use that voucher at a later stage you will need to pay $400 "new money" (ie, the $400 can't come out of the voucher value), and then you'll be able to use the full $953 value of ...


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