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2 votes

Airline lies about reasons for technical problems to avoid compensation

Yes, they can lie. Same thing happened to me. They refused to pay. Said it's unforesable circumstances. I asked what it is. They said that they do not have the right to make this information public. I ...
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4 votes

Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?

Local/Regional media usually covers well such strikes According to regional media France 3 Auvergne Rhone-Alpes (fr), Un mouvement de grève des personnels au sol se poursuit à l'aéroport de Lyon ...
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22 votes

Bus failed to pick us up; must the operator refund our taxi fare?

This is a bit of a sensitive question. I believe there are some court cases (e.g. regarding maritime transportation) and sometimes divergent guidelines from national authorities but I am not familiar ...
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4 votes

EU Air Delay Compensation when non-EU leg is involved

As long as it's a single PNR, it's always the whole itinerary which is considered, whatever the number of stops, so it's the delay at the final destination which counts. From https://www.irglobal.com/...
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2 votes

What to do in case of Lost/Delayed baggage

The normal process is this: You file a report at the airport your luggage is delayed. You buy everything you need in the interim and keep the receipts meticulously and file them with the airline ASAP....
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