New answers tagged

2

To be continuously edited The non-EU/EFTA countries offering EC261 compensation are: Georgia (SOURCE) Moldova (SOURCE) Serbia (SOURCE) Turkey (SOURCE) Ukraine (SOURCE)


3

Under EU 261 rules, the operating airline is responsible for compensation claims if you presented correctly and with valid documentation, in this specific case 'denied boarding': If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance ...


3

passengers who are not checked in before the check-in counter closes prematurely, would be treated as no-shows This is not legally possible. When your long-haul flight is delayed or cancelled and you arrived on time, you're entitled to either a refund or an alternative flight + care and assistance while you wait for it. This is in addition to compensation ...


8

This situation is currently under dispute in The Netherlands. In September 2018, Ryanair cancelled many European flights due to strikes by their pilots and cabin crew. It denied compensation to customers claiming 'extraordinary circumstances'. Dutch Transport ministry inspectors decided not to fine Ryanair for this and that the matter is up to civil courts ...


23

While it may be hard to say for certain without going through the court system, "political unrest" seems to be generally considered an "extraordinary circumstance" for the purpose of EU delay compensation. For example, the UK Civil Aviation Authority's "Am I entitled to compensation" page, under "Examples of extraordinary circumstances," includes "political ...


5

The airline has given you 48 hours notice, and offered you a complete refund if you didn't want to fly to Gatwick. I imagine they might have also been willing to rebook you on a flight 24 hours later. You could have rebooked on a different flight, that day or another day. You didn't take them up on their offer so they feel, reasonably, I suggest, that you ...


6

UPDATE TUrkey has introduced regulations influenced by EC261, meaning EC261 compensation applies even when departing from outside EU/Schengen. As such I was able to retroactively claim €400 for the incorrect denied boarding


8

Even if there were actual "extraordinary circumstances" in the EC261 sense, that would only get the airline out of paying the standard Article 7 compensation for lost time. They would still have a duty to offer you re-routing to your final destination (or, if you choose that, reimbursement of the ticket price you've paid) according to Article 8. When they ...


Top 50 recent answers are included