New answers tagged

5

I would try the following: Contact the hotel and ask them to amend the reservation. This saves you having to go through booking.com and should work in most cases. Try and edit the reservation using the tools on booking.com Contact booking.com through either the partner community or using the inbox feature


3

I think this is one where you have to contact the hotel and ask whether they are willing to charge your card through the booking site, (which they can in case you do not show up.) Different hotels have different ways of handling this kind of request and while some will make exceptions for 'emergency type' circumstances, others will only work by the rules ...


2

Simple answer - they already sold the rooms for the low price to booking.com. Why should they lower their prices when they can sell further rooms for a even higher price? It's still possible that the rooms given to the customers of the portal have or don't have certain features regular rooms may or may not have.


9

In Europe/Germany there investigations ongoing related to booking.com's and expedia (and friends) pricing practice. Essentially they compel hotels not to offer their rooms cheaper anywhere else. To enforce this they have reduced the rank of hotels they felt undercut them. This is anti-competitive and is being investigated. However, the sites also have a ...


24

As someone who runs an events business that regularly organises to resell bulk quantities of rooms with hotels, I can offer one reason colloquially from experience that builds off other answers: While other people have identified that reception staff may not have the capacity to actually change the price to match booking.com, they may want you to use the ...


2

According to an acquaintance of mine that runs a hotel, sites like booking.com have rules that require the complete transaction to be completed through them. They don't want the hotel owner contacting you directly and arranging payment in a way that cuts out the website. Not only does the website not get their commission, but the customer doesn't have the ...


2

I don't know if this applies to booking.com, but in some cases a company may have a corporate relationship with a hotel which means that they are always entitled to the lowest offered rate or better. i.e. If anyone else gets a price better than their negotiated corporate rate they can also have rooms at that price. In these circumstances the hotels will ...


2

If you pay less, you get less. Rooms booked through a consolidator come from a different pool than rooms booked directly through the hotel (by phone, on website, or in person). The rooms may be larger, have better amenities, be cleaned by more experienced staff, etc. You won't earn any loyalty rewards points by booking through a consolidator. If you have any ...


6

The same way why you like shopping online and not dragging yourself all the way to a few stores to get the few things you want. It's more convenient. Business owners are focusing on developing their customer relations online, and not on-site. In the early time, you actually could ask for a discount, they will ask you to wait and then they call some sort of ...


46

I'd expect this to happen to chain hotels where, as you guessed, the front desk has zero price matching powers. And the chain already allocated those rooms to booking.com -- it's even possible you can't get a room from the front desk even though booking.com has them. Insanity or not, this industry is very inflexible. Also, I'd think the main reason is ...


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