New answers tagged

1

If you paid using VISA then there is a guarantee this will not happen (a old old guarantee VISA insist your bank make, to allow them to use their logo, which is as old as time itself and as such banks often do not realise it at first!) basically to cut a long story short you need to inform your bank that under VISA regulations they need to refund you as ...


7

If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence. If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to ...


9

Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers. And I would avoid using words like "torture" to describe double-charging a card.


11

As you've stated, some countries require hotels to check your visa status when you check-in (eg, China), or require you to provide visa details in order to avoid paying taxes (eg, Israel). Turkey does NOT require either of these. I have checked into hotels in Turkey dozens of times, across 10 or more different hotels. On every occasion they have required ...


5

I would try the following: Contact the hotel and ask them to amend the reservation. This saves you having to go through booking.com and should work in most cases. Try and edit the reservation using the tools on booking.com Contact booking.com through either the partner community or using the inbox feature


3

I think this is one where you have to contact the hotel and ask whether they are willing to charge your card through the booking site, (which they can in case you do not show up.) Different hotels have different ways of handling this kind of request and while some will make exceptions for 'emergency type' circumstances, others will only work by the rules ...


2

Simple answer - they already sold the rooms for the low price to booking.com. Why should they lower their prices when they can sell further rooms for a even higher price? It's still possible that the rooms given to the customers of the portal have or don't have certain features regular rooms may or may not have.


9

In Europe/Germany there investigations ongoing related to booking.com's and expedia (and friends) pricing practice. Essentially they compel hotels not to offer their rooms cheaper anywhere else. To enforce this they have reduced the rank of hotels they felt undercut them. This is anti-competitive and is being investigated. However, the sites also have a ...


24

As someone who runs an events business that regularly organises to resell bulk quantities of rooms with hotels, I can offer one reason colloquially from experience that builds off other answers: While other people have identified that reception staff may not have the capacity to actually change the price to match booking.com, they may want you to use the ...


2

According to an acquaintance of mine that runs a hotel, sites like booking.com have rules that require the complete transaction to be completed through them. They don't want the hotel owner contacting you directly and arranging payment in a way that cuts out the website. Not only does the website not get their commission, but the customer doesn't have the ...


2

I don't know if this applies to booking.com, but in some cases a company may have a corporate relationship with a hotel which means that they are always entitled to the lowest offered rate or better. i.e. If anyone else gets a price better than their negotiated corporate rate they can also have rooms at that price. In these circumstances the hotels will ...


2

If you pay less, you get less. Rooms booked through a consolidator come from a different pool than rooms booked directly through the hotel (by phone, on website, or in person). The rooms may be larger, have better amenities, be cleaned by more experienced staff, etc. You won't earn any loyalty rewards points by booking through a consolidator. If you have any ...


6

The same way why you like shopping online and not dragging yourself all the way to a few stores to get the few things you want. It's more convenient. Business owners are focusing on developing their customer relations online, and not on-site. In the early time, you actually could ask for a discount, they will ask you to wait and then they call some sort of ...


46

I'd expect this to happen to chain hotels where, as you guessed, the front desk has zero price matching powers. And the chain already allocated those rooms to booking.com -- it's even possible you can't get a room from the front desk even though booking.com has them. Insanity or not, this industry is very inflexible. Also, I'd think the main reason is ...


6

No, it is not the cheapest hotel in Europe. There is no clear definition of the difference between e.g. hotels, hostels and bed & breakfasts, but it is not difficult to find cheaper hotel-like lodging on booking.com in other European countries. I just tried a search in Ukraine for an arbitrary date in October and found about 60 offers for €4 per night ...


3

Not sure if the hotel is the cheapest in Europe, but I found one for $4.80 a night called the Old Road Apartments, link. (Not affiliated with the service). Or the cheapest in Belarus classified as a hotel is Райский сад for $4.99.


1

Whenever a kitchenette is provided (airbnb, guest house or aparthotel), usually it is up to the guest to do the dishes, and usually the host offers to do the dishes with an additional fee.


1

Guests staying in a kitchenette are provided with dish cloth ,dish rag, dish soap well I think it's up to the guest to utilize those things so yeah do your own dishes .


2

Using refillable dispensers is already common practice in many parts of the world and everybody seems quite happy with it. It has started to show up in the US as well, and I've even seen just last night in my New York hotel. In most cases the dispensers are mounted upside down on the wall and you dispense by squeezing the dispenser, pushing something up, or ...


2

You do realise that a single-use bottle of conditioner passes through quite a few people before it ends up in the hotel room, you're going to use, and any of those people might have replaced the contents with anything? So this doesn't really pose any new problems. At the hotels I've been at in the last many years that have done this (Marriott is far from ...


0

I assume you're Indian ? If you have a schengen visa, you can get a visa on arrival at Istanbul (you have to apply online - its a simple process) and get the visa stamped against your online visa receipt. It will give you time to explore a bit of old Istanbul (the main sights are close together) and have a better choice of hotels.


30

It is allowed. Booking a hotel for the night gives the obligation to pay for it, not to use it. If the people of the dormitory are the caring kind they might worry something happened to you, but you can easily explain to them that you are sleeping elsewhere. You can even return for breakfast. As mentioned in the comments your hotel may be required to ...


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