Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange
107

Booking.com uses the Agency model, this means the website is a place where hotels list their offers and booking.com gets a commission with every booking done through their website. On the other hand, Agoda uses the Merchant model in addition to the Agency model, meaning that in some cases they actually buy the hotel rooms from the hotels directly (in bulk), ...


52

Let's take a look at the facts: You've signed a (virtual) contract with the hotel stipulating that you are free to cancel your stay for any reason The hotel now has an offer to book a room for a better price Given the circumstances I'd say there's nothing illegal/immoral in going for their offer and getting a better deal. It's not your fault if they ...


46

Can a hotel cancel a confirmed reservation? Yes. The best you can do is report to booking.com and hope they get them to honor the original amount. This behavior is unfair however hotels and airlines sometimes post wrong fares. When they discover it, the decent ones honor the wrong fares. Cathay Pacific error sees $16,000 flights sold for $675 Thanks ...


32

The booking.com terms and conditions state, in part: Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. You didn't say what the price was that you paid or whether it was ...


22

I don't quite understand why you're "shocked" at the cancellation fee or why you find it "outrageous"? When you reserve a hotel, you make a promise to show up, and the hotel promises to give you a rate that's cheaper than usual. If you cancel, the hotel gets no money from you and is left scrambling to fill that room, which is why cancellation fees are used ...


21

Visiting the United States often confuses anybody from anywhere else in the world, is their taxation in most states. In the U.S., if there is a "sales tax" on purchasing items, it is not marked as such on the label or menu. The tax normally will be added to the price at the cash register or added on the bill in most states. Is it normal to have a 14 % ...


20

You're going to have trouble. The hotel reservation is not a problem -- if everything else checks out, all that is needed is that you have a concrete and realistic idea of where you're going to sleep and what it will cost. It's the everything else that's a problem. What you don't mention here that you have a very recent visa refusal from France. And now ...


16

It's clearly legal as you are abiding by the terms of the contract. Considering the ethics: Hotels and airlines use complicated revenue optimization systems that carefully monitor the supply and demand. Just recently I looked at a hotel in Vegas where the same room in March varied between $46 and $599. As a customer you have every right to play the same ...


16

According to this page by the Barcelona City Council's Municipal Consumer Information Office (OMIC), the first thing you should do is contact the business to try to mediate the complaint. If they don't give you a resolution within 30 days, you can lodge a complaint with them. The relevant quote from the page: We remind you, in accordance with Decree 98/...


14

Booking.com won't charge you. The hotel might. They would have to send you a bill using the contact information Booking.com provides and convince you to pay it.


13

Your mention of pledged and not recorded as a valid transaction makes me think you refer to an authorization hold - which is entirely routine in such circumstances. As mentioned by @CptEric this is to make sure you, well, got money in there. The amount held is variable (the Wikipedia article mentions usually $1 but sometimes up to $100 in connection with ...


13

This should have been a comment but I am forced to expand. I am not 100% sure because IANL and I don't have track of Spanish and European laws, but I am familiar with most principles. Basically, Europe protects consumer as they are in the weakest position. You have likely booked all your transports and entertainment for your trip, so you might suffer ...


12

I was searching for a room with booking.com, and when it displayed results, it included shared rooms. And just under the "order by" pane, there was a pane with a text and link: Clicking this link filters out shared rooms.


11

Don't ever just not show up. In most cases if you contact the hotel directly (depending on the size) you can come to an agreement and a lot would waive the fees. I have a small hotel and when people book and not show up it really affects us. At least have the courtesy to let people know


11

I have booked accommodations in the CIS (Commonwealth of Independent States) using booking.com before. The trouble is that the hosts have their own version of agreement in their respective language. You have it in English. Those two versions differ. I suggest contacting booking.com as your conditions clearly states: "No prepayment is needed". All such ...


10

In cases where you need to show lodging charges for reimbursement or similar expense purposes, you would not use anything from booking.com or any other online site. Instead, you have to get the final bill/receipt/folio from the property itself when you check out. That will be itemized showing the room rate, taxes, fees and incidentals. If the room is pre-...


10

This is common for Yalta, Crimea. The booking.com are aware of this. Their response to my request: Thank you for sending us your request.Apartments on Xxxxxxxx Yalta has been informed on your behalf. Please note that your request is not guaranteed until the accommodation has confirmed it. Request: Hello! I was notified from host to pay ...


10

I wonder how the same hotel owner would react if you emailed him and told him you made a mistake reading the amount while booking, and because of this you intend to pay 40 euro less for your stay... Since you booked it on booking.com the first thing you need to do is to contact booking.com (which you already did) and tell them to accommodate you according ...


9

Assuming they charge the fee, since you have zero balance the charge won't be successful. I believe booking.com does not control this, but the individual hotels do. You might want to check with the hotel (and the room/rate combination) you selected. Some rooms which are discounted are either pre-paid or have a minimum night charge, or a hefty cancellation ...


9

It'll be up to the hotel and sometimes, the discretion of the person on the front desk. Sure, sometimes your name is enough. Sometimes showing the app is enough (and should be). But there's that small chance you'll get that one clerk who wants everything done by the book and insists on seeing your printed reservation. So if you want to avoid hassles, you'...


9

After reading the Booking.com: Terms and conditions, I doubt if your method works since I believe Booking.com or the hotel might try to charge your debit card the full amount upon confirming your booking. For certain (non-refundable) rates or special offers, please note that Suppliers may require that payment is made upfront by wire transfer (if available)...


8

Henning Makholm's answer is excellent and covers pretty much everything. But being a Sri Lankan Software Engineer myself with Schengen visits on my passport, I can give you some tips to increase your odds: Since your parents are basically supporting you, you will need to prove that they send you sufficient funds regularly. Your bank statements will prove ...


8

I have been told by hotels that my reservation conflicts with planned construction work, or the room just isn't available, and in these cases they've arranged some nearby alternative hotel. Here, clearly, the room is available, and they just regret offering it for the particular price. And not a decimal-point error where they offered a $300 room for $30 or $...


7

It's typically called an Authorization Hold and deducts that amount from either your Available Credit for a Credit Card or Available Funds for a Debit card. Basically, the money was never taken from you, it was just 'reserved' to cover the potential future debit. Authorization Holds either expire or are removed when the corresponding Charge/Debit is posted....


7

Ask your bank, because they are the ones that declined the charge. Not all debit cards are authorized for online use, such as the ones my bank gives. So just because it looks like a credit card, it may not be authorized for online transactions. Bottom line, check with your bank as they are the only ones with a definitive answer.


7

If you have a credit card, update the credit card information. On the site if it works, by calling booking.com if not. And if you have no credit card and can not get money on your debit card within the time limit, also call, either the hotel or booking.com. Do not do nothing, if they cancel the booking, you can still be charged the full room fee and they ...


7

It's funny you mention this, because I've had the exact same issue with Booking.com in my most recent (and only) booking with them. The accommodations in question decided after I'd paid that they actually intended to reserve the rooms for a wedding party. "Oops." I also note that the letter you received sounds suspiciously like a form letter... Booking.com ...


7

There are roughly two types of reservations with booking.com. The reservation which is paid upfront. In that case it's clearly stated when booking the accommodation. If so, then your friend's creditcard will be charged. The other type of booking is the one where you pay upon check-in or check-out. You're free to choose which payment method you use (off ...


6

Hotels don't have access to information about your bookings at other hotels and can't charge you for cancelling your stay at the first hotel. Likewise Booking.com itself doesn't charge customers and only passes on credit card information to the hotels. Therefore it will be up to the first hotel to try and charge your card after you fail to show up. If the ...


Only top voted, non community-wiki answers of a minimum length are eligible