Hot answers tagged

164

These are for placing your luggage (presumably a suitcase) on. Easier to reach than if it's on the floor and you won't have to put it on the bed.


147

Being a supervisor at a well known 3/4 star hotel I speak from experience. If a consumable/expendable amenity has been provided in your room, it is yours. This includes personal care products, snacks, coffee, toilet paper, etc. Housekeepers aren't supposed to leave these items for reuse anyways and should ideally be thrown away whether you use them or not....


143

The problem here is not the corporate credit card, but that you're trying to do this without a physical card. A credit card number is good enough to make a reservation, which is why the phone call works for that, but reception needs to charge a deposit on arrival and their protocol dictates that you need to hand over a physical card for this. The hotel ...


126

It is usual for hotels to put a 'block' (a deposit) on your payment card for the total amount, plus some estimated incidentials. On a credit card, this has little consequences (unless you are maxed out), but on a debit card this really takes the money out for some days. Many hotels (same for car-rentals and gas stations) have signs at the check-in where ...


117

I'm going to disagree with the other answers here, and state that the hotel didn't follow the correct procedure for charging your card, which is what has caused your problem. When you checked in, the hotel did an authorization for the $5,000. This is normal - it basically "reserves" the money so that it's there when they come to charge your card, which ...


115

At first, I thought it would be sort of difficult to answer this. The only options are hotel WiFi and 4G/LTE, and it's not always easy to do much about the speed of those. (Except for the fact that the speed given by various 4G/LTE carriers may vary, so you could check reviews of those before picking your carrier.) Then I remembered something called ...


115

Booking.com uses the Agency model, this means the website is a place where hotels list their offers and booking.com gets a commission with every booking done through their website. On the other hand, Agoda uses the Merchant model in addition to the Agency model, meaning that in some cases they actually buy the hotel rooms from the hotels directly (in bulk), ...


106

As mentioned, they are for luggage. They are also typically required to receive a certain star rating by the different companies that release star ratings. For example, the catalogue of criteria for Hotelstars has item 115 for "Adequate place or rack to put the luggage/suitcase", which is required for 3-star ratings and above. If this wasn't included in each ...


103

They're fire doors. They have a fire rating, that describes how long they can survive a fire burning on either side of them. This fire rating means a fire in a room will give safe passage in the hallway outside for a significant period of time (perhaps an hour or more), or allow a fire to rage outside in the corridor while people in the room have a period ...


94

German double beds are usually equipped with two mattresses. A 'French bed' (französisches Bett), on the other hand, is a bed wide enough for two persons, but equipped only with one mattress. They are usually narrower than regular double beds, the most common width is 140cm, but not necessarily. If you look into bed shops with a wider selection of products,...


94

Part of the host's contract with booking.com is that booking.com will take a commission fee of 10-25% out of each booking made through them. So if you cancel your booking.com reservation and pay the host directly, the host will get the full amount of your payment, instead of just 75-90% of it, and booking.com gets cut out of the deal. The discount they're ...


93

You don't need to worry about this. Bellhops are always optional. Usually when you check in at a place with bellhops, (and they really only exist in higher end hotels), a bellhop will approach you and say "Can I carry your bags?". You just say "No thanks, we'll be fine." Sometimes the bellhop will carry the bags anyway, or the receptionist will sumon the ...


86

I have encountered this practice in the past as well. Once I actually talked to them about the reason for it. In that particular hotel, this was encouraged, but not required. They explained that there were two reasons (for that particular hotel): It's much easier for them to know when the guests are out, so they can go and clean the room. They have had ...


85

Etiquette generally demands that if you reserve something you're not going to make use of, it's polite to cancel your reservation. Even if you can't summon any desire to be nice to the hotel's owners after being subject to their inflexible cancellation policies, think of it as being nice to your fellow travelers, as your cancellation just might help out ...


78

I think that the websites are confusing terms. I have also seen this on AirBnb where places have separate checks for WiFi and Internet. I think that what they actually mean is: WiFi - non-wired internet access Internet - Wired internet access As someone who deals with computers on a daily basis for work, these types of bad definitions annoy the hell out ...


75

The premise of this question is flawed. A hotel room is pretty much defined as a place to sleep, and not much else. Once you add in a kitchen, you've moved from "hotel room" to serviced apartment (aka residence, villa, etc), and luxury chains absolutely do cater to this market. Here's a couple of random examples: Ascott Makati -- the whole Ascott chain's ...


74

The last time I booked a room with a seemingly ridiculous discount rate from Expedia, I think it was around 85%, I asked the hotel manager how the hotel manages to operate with so low income. Expedia is likely to have different agreements with different hotels, but in this case the hotel was actually paid the normal price and Expedia was obviously trying to ...


72

A bed runner is a small, long piece of decorated cloth used to enhance the appearance of an otherwise plain bed. While some prefer the look solely for aesthetic reasons and would choose it even if it were more expensive than traditional decorative bedding, the primary reason to use one in the hospitality industry is to reduce costs while keeping the room ...


68

Taking Complimentaries Home I would say that it all boils down to how cheap you want to look, in the eyes of the hotel management. If you don't care, and probably you shouldn't, then there are some things you can take with you upon check-out. Taking Consumables As a general rule I would say: you can take anything that is single-serving. For the purpose ...


68

This reddit thread has some reasons, some of the primary ones being: Noise. Especially with an outdoor pool, nobody wants other guests at the pool disturbing their sleep, and rooms often overlook the pool. This is especially a problem because of: Drunk people. Some guests get drunk and stupid at night. They break things, bring glass into the pool area, get ...


67

If hotel is cancelling, you will get refund. Since hotel said that they didn't charge, you have two things to do. Contact booking site, hotels.com and explain the situation and ask them to reverse the charge. If they are non responsive, contact the credit card provider and say that you are disputing the charge, as you didn't get the service. Mention that ...


63

I've only seen them in higher-end hotels. I don't understand why it will/should scare people away. It is good customer service, and some people like that. IMO, bellhops and porters are really useful when you have a lot of bags, or heavy bags (more than one per person), or if you are elderly or handicapped. They will get them out of your car or taxi, and ...


61

At many hotels, particularly those affiliated with major chains, it's perfectly fine. It's common for such hotels to leave a copy of your bill under your door sometime during your last night (they'll later add any charges you incur in the morning, of course) with a note that you can simply accept the charges to your card on file by leaving. There's usually a ...


61

That description seemed ambiguous to me too, so I called the phone number on the Marriott Senior Discount information page. The representative told me that as long as one person is 62 or over, the room itself qualifies for the senior discount, regardless of the ages of the other members of the group. She also said that if two people in the group are at ...


59

The simple answer is, no, this won't be allowed in any normal hotel-hotel. Very simply, use holidayrentals.co.uk or airBnB.com to rent a "gite" instead. You'll save more money and it will be far more suitable for what you want. You can instantly find examples of what you want, https://www.homeaway.co.uk/p78239 You mention a TWO WEEK stay so, indeed, it is ...


56

Safes are only as secure as the users who have access. This could be you (the guest), a presumably trusted manager, or someone with access to the room and some google-fu. Story: I had my honeymoon in Fiji. My wife locked our stuff in the safe, and it included something we needed at the time....medicine maybe? Point is, she forgot the PIN, or it no longer ...


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