I booked a SpiceJet flight from Dubai to Ahmedabad on Dec 16 (SG-16) scheduled to depart at 7:25 PM. At noon I received an SMS from SpiceJet to advise me that my flight has been delayed by 4h 50m. Sure enough, when I checked flight status on SpiceJet's website, that was the case. But on other websites like flightstats.com and dubaiairports.ae, the status was that flight was "delayed by 2h 25m".
At 5 PM, I got an SMS that flight had been cancelled. I double checked on Spicejet's website and that too showed the flight to be cancelled. But both flightstats.com and dubaiairports.ae still showed the flight as delayed by 2h 25m.
I went to the airport and met SpiceJet officials. Sure enough, the flight was cancelled. But somehow, the flight cancellation status never made it to the system. I have a Tripit Pro account, and even that never sent me an alert for that. I contacted the travel agent through which I booked my flight (makemytrip) for a refund, and they said that their system doesn't show that flight was cancelled. Now, even the Spicejet website has removed the cancellation status from that flight.
Apart from the SMS, I now have no proof that my flight was cancelled.
Can someone tell me, how can I proceed with a refund claim?