I booked four SpiceJet tickets for my return journey Goa to Hyderabad for 15th Dec 2014. That day at 9:45 AM I got an SMS "flight cancelled and call us for reschedule". Everybody knows that SpiceJet people never pick up and talk to customers. So I couldn't reschedule. I booked a bus and came back to Hyderabad along with my family, travelling the whole night with lots of pain with my little kids. SpiceJet spoiled our vacation joy.
Now on the SpiceJet site they don't mention anything about a refund.
Do I get my ticket money refunded?
Do I need to do any thing for that?
Will they automatically process a full refund to my card/account?
Can I put a case in a consumer forum for the inconvenience/pain caused?