I had booked an DXB-AMD return journey on Spicejet through Makemytrip.com. The total cost for the booking was INR 18,132. The booking confirmation showed that out of this, INR 300 was "convenience fee". On the day of the DXB-AMD flight, Spicejet cancelled the flight without providing any rebooking options, so I had to book another flight to get to AMD. When I filed the refund claim with makemytrip for cancelled flight, they told me that refund amount will be INR 9346 "approximately" but now they are saying that the refund amount is INR 8063. When I asked them why this change in amount, they said that original amount was an approximation and the new amount is the actual amount paid by the airline. How can I verify that Makemytrip is not screwing me? The full conversation with Makemytrip is here if anyone is interested: https://www.facebook.com/makemytrip/posts/10153000248246031?comment_id=10153000598961031¬if_t=feed_comment
Not much you can do besides:
- Asking for evidence from MakeMyTrip on how they calculate the refund, and their logic and reasoning for it.
- Ask SpiceJet for a letter stating what the refund should be, if they have a policy on this and are willing to do it.
- If you can prove they're skimming off the top, you can then take them to a disputes tribunal / court, given the original letter, and they'll likely have to justify the change.
- Consider tweeting them about it. Often the public attention gets you more help.