In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now.
In June, the airline cancelled part of the journey (the first leg of the outbound flight) and automatically rebooked me on a different flight which would require a layover at Schiphol. Because the new schedule isn't viable for me, I submitted a refund request for the entire ticket. The airline sent me a case ID but no updates since.
I looked up the status of my booking and found all parts of my journey crossed out, whatever that means. There's also a note saying,
You're eliglible for a refund. Bear in mind that conditions vary, depending on who cancelled the flight (you or the airline) and when it was done.
Because I've already requested a refund, I didn't click Request a refund again.
Is it safe to wait for the airline to respond?
Or do I need to take further action before the original date of travel, and if yes, how?
To put it differently: Do I need to get approval of my refund request from the airline before the date of travel?