My flight was cancelled 3 weeks ago (London to Brussels) and as part of the refund process I need to prove it was actually cancelled.

Is there any official website with the records that I can use to prove the flight was actually cancelled?

  • 1
    Did you get an email or other notification that your flight was cancelled? Surely that should be sufficient. – Muzer Apr 8 '20 at 13:26
  • I didn't get anything beyond the confirmation of the booking. It was a travel agency (Kiwi.com, which I suggest to avoid at all costs). – user3507584 Apr 8 '20 at 14:28
  • 2
    Did you have access to the "manage my booking section" of the airline's website using the PNR? Does it show the flight status? Does the airline's website allow you to look up the flight status that far back? How did you find out the flight was cancelled? Last resort: flightradar24, flightware, flightstats, airportia.... You usually need a paying subscription to go that far back, but there are free trial periods. You may also check flight status info on the departure or destination airport (though they rarely allow you to go that far back, if at all) – jcaron Apr 8 '20 at 14:47
  • If they didn't email you, how do you even know it was cancelled?? – Aganju Apr 8 '20 at 14:58
  • 1
    Apparently when you query the airline's website about the flight, the screen displays text indicating the flight was cancelled. Take a screenshot of the screen. Use the screenshot as evidence of the flight cancellation. – DavidSupportsMonica Apr 8 '20 at 16:11

After contacting the airline and the airport, apparently there is no official record published regularly. However, a referral to any of the unofficial websites would do.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.