Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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Using historical flight data to predict reliability of airline

I'm not sure if I can name the website, but I paid some small amount of money to access the historical flight data for KRU2609. I can see the information on flights since 19th of January 2022. The ...
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  • 471
14 votes
2 answers
4k views

While checking in I find out Lufthansa cancelled my flight: any recourses?

I booked a ticket with Lufthansa (through their website) about a month ago. This was a roundtrip with the outbound trip consisting of 3 flights, and the return trip consisting of 3 flights. When I ...
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2 votes
0 answers
171 views

What actions can I take when a travel agent is very slow in rescheduling a cancelled flight?

I was scheduled to fly from Barcelona to Manila on April 21st 2022 with a return on May 21st. The airline Lufthansa cancelled part of the flight on May 21st. I talked to the travel agent and they said ...
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3 votes
1 answer
313 views

Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?

I read: The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying. Does that rule apply to anyone,...
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1 vote
1 answer
235 views

Messy airplane booking - what are my options?

I have a bit of a messy plane ticket booking. I am based in the UK. In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa. Due to COVID-19 restrictions in the UK at the time ...
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19 votes
2 answers
7k views

United Airlines cancelled my flight less than 24 hours after I booked it via Expedia - what are my options?

At 5:28 pm on Friday, Jan 28 I paid US$298.60 for a flight (business class) from San Diego to Los Angeles via Expedia. At 8:53 pm that same day I got an email - United had cancelled the flight. That's ...
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6 votes
1 answer
246 views

Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)

A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
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  • 163
2 votes
1 answer
155 views

First leg brought one day forward: compensation or change my flight?

I have a Milan-Paris-Boston (MXP-CDG-BOS) flight scheduled for late January. My flights were scheduled for the same day. However, my Milan-Paris (MXP-CDG) flight got cancelled and brought one day ...
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  • 161
6 votes
1 answer
548 views

Hotels cancellation policy J-2, J-25, etc

A hotel in France has the following cancellation policy (translated from French): Reservation for 1 to 4 nights: Cancel on the day of arrival without fees [...]. Reservation for 5 to 27 nights: ...
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  • 479
6 votes
3 answers
595 views

What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?

As per this meta discussion, an attempt to make a canonical question about this. My example: I had a trip with say random online agency ROA. I've emailed them to rebook. They're happy to help, but ...
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2 votes
0 answers
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How to cancel Air France itinerary and get a refund in cash?

I know this should be straightforward, but unfortunately it appears to be far from the case. All of the customer service numbers I have tried are currently closed. I bought a return trip on the Air ...
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6 votes
2 answers
2k views

What recourse do I have if travel agent (Gotogate) claims airline can cancel my ticket, but airline asks me to call my agent, which charge a fee?

I bought a Singapore Airlines flight ticket via Gotogate, which I'd like to cancel or change. Their policy states (mirror): You can also contact the airline directly to cancel your tickets. However, ...
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1 vote
2 answers
122 views

Can I cancel a Delta flight within 24-hours of booking?

I need to cancel my flight. How do I cancel the flight for free, if possible?
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2 votes
1 answer
262 views

Is British Airways's reason for rejecting EC261 compensation legitimate?

On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
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2 votes
1 answer
210 views

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
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9 votes
1 answer
403 views

Cancelling only one passenger in a booking

I have bought a ticket for me and someone else, from Madrid to Buenos Aires, via eDreams. I purchased cancellation insurance along with my ticket. My partner can no longer travel on the given date, ...
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3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
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25 votes
3 answers
6k views

Airline messed up my upcoming connection, travel agent wants to charge fees for rebooking. What to do?

I have an upcoming flight in a couple of months and made the mistake of buying through a 3rd party travel agent (FlightNetwork). Now I have flights from both Air Canada and Kuwait Airlines on that ...
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1 vote
0 answers
73 views

Any travel insurances covering canceled flights/trains before the day of departure?

Suppose we're dealing with the following scenarios (that actually happened to me): Being in the middle of a trip in the US, Amtrak canceled the train that I was supposed to take 10 days before the ...
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  • 3,997
0 votes
1 answer
86 views

What refund am I entitled to from BA if I first accept a change of itinerary

I paid EUR 670 for flights in August (VIE-LHR). First the outbound flight was cancelled, so I rebooked it (at no cost) for the next day. Now all the flights have been cancelled and I want a cash ...
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0 votes
1 answer
98 views

Should I book with a Vueling flight although its previous flights have been canceled? [closed]

I want to book with Vueling VY7475 flight on the 1st of September. however, its previous record isn't promising, its flight history here shows that all its flights have been canceled last year and ...
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4 votes
1 answer
799 views

First leg cancelled - Etihad Airways refuse to rebook

The first leg of my flight from Vienna to Abu Dhabi (for the month December 2021) has been cancelled by Etihad Airways. I called the customer service and they refused to rebook the new flight without ...
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3 votes
0 answers
92 views

Cancelling flight booked by travel agent

My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently ...
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4 votes
1 answer
150 views

Flight Changed Itinerary by full day, Ticket bought through 3rd Party

Similar to: Flight itinerary/time/date change I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz). After the hassle-free 24 hour cancellation period had past, ...
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1 vote
1 answer
171 views

What are my rights if I miss a flight due to a schedule change

I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before. If I had not seen this email (I didn'...
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1 vote
0 answers
138 views

British airways refund

I booked a flight from MAA to LHR direct flight for travel in January. BA kept cancelling the flight and finally I changed the booking to a connection flight (MAA -> BOM -> LHR) for the 28th of ...
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1 vote
1 answer
120 views

Were companies required to issue pandemic flight vouchers in the US?

Back when the pandemic first landed in the US, we cancelled some flights that we had booked. The company we booked through offered us vouchers that ostensibly expired at the end of this year (9 ...
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0 votes
1 answer
405 views

Cancelled stamp on passport [closed]

I have a friend, from Zimbabwe, that stated, some time back she wanted to visit SA and got the stamp in her passport, she then, however, decided not to travel anymore. They cancelled the stamp. Can ...
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2 votes
1 answer
1k views

Can one cancel the return flight with Qatar Airways and if so, what is the fee?

https://www.qatarairways.com/en/travel-with-confidence.html (mirror) states: [Applicable for tickets issued up to 30 April 2021.] You also have the option to refund the unutilised value of your ...
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5 votes
1 answer
164 views

EC 261 refund: marketing vs operating carrier

Let's a assume a flight from the US to Europe with two legs: A transatlantic and a short connection inside the EU. The ticket is sold and the transatlantic is operated by the marketing carrier, say ...
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1 vote
0 answers
49 views

Rerouting options under EC261

We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
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4 votes
0 answers
117 views

Return cancelled after outbound has already been taken: what are my rights?

I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid They flew to Delhi with BA but the return was cancelled due to Covid. I'm trying to ...
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  • 62.4k
2 votes
1 answer
736 views

British Airways (one-leg) flight cancelled due to Covid

My return BA flight (Del-Lon) for the 5th of January is canceled due to new covid regulation. I booked the ticket through Opodo and purchased a completely flexible ticket. I requested Opodo for ...
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1 vote
0 answers
89 views

How can I figure out why my flight was cancelled?

I try to keep the question as general as possible. I received a notification 1h before departure that my flight was cancelled. After a lot of work, I managed to be rebooked on the same flight one week ...
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  • 471
0 votes
1 answer
61 views

Flying from Beijing to Istanbul through Amsterdam in mid January: if the flight is cancelled, what are my options?

My girlfriend and I are planning to meet in Turkey in January. She flies from Beijing via Amsterdam to Istanbul. But currently, Turkey has blocked flights from the Netherlands because of the new COVID ...
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16 votes
7 answers
3k views

Do airlines book you on other airlines if they cancel flights?

I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
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0 votes
1 answer
78 views

Flexibility with e-credit: could I use credit at one company to buy flight from another (partner) company?

With the covid pandemic, companies have now a much more flexible cancelling policy, allowing passengers to cancel a flight and giving them an e-credit to be used with them. I am concerned though that ...
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  • 271
10 votes
2 answers
2k views

Ryanair using "unauthorised screen scraper" argument to refuse refund

I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
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0 votes
0 answers
51 views

Flight Cancelled due to Covid [duplicate]

Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
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9 votes
0 answers
155 views

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
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0 votes
2 answers
547 views

If I miss the outbound in round trip booking, do I use the inbound ticket?

I want to book a one-way flight from QatarAirways from Tehran(IKA) to Montreal(YUL) and the price is 1100$ for one-way trip but the price of a round-trip from YUL to IKA (YUL to IKA as outbound ~450$ ...
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8 votes
3 answers
3k views

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
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4 votes
1 answer
529 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
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  • 2,198
3 votes
1 answer
657 views

EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
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  • 99.6k
3 votes
3 answers
318 views

When do flight cancellations start to affect previously confirmed reservations?

Before COVID, I booked some flights on Turkish Airlines (TK). Due to COVID, the trip is off the cards, so I'd like to get a full refund. However, under TK's policies, while I'm entitled to change ...
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  • 99.6k
20 votes
2 answers
6k views

Why is Lufthansa cancelling flights to India?

Does anyone know why Lufthansa has cancelled flights to India up to 20th October?
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3 votes
1 answer
172 views

One leg of ticket cancelled, other leg disappeared online

I am going from Los Angeles to Istanbul and then to Tehran. Turkish airline flight has been canceled to Tehran. When I am going to reschedule my ticket, it only shows that I have 1 flight (Istanbul to ...
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1 vote
1 answer
92 views

No refund cancellation policy and CoViD-19

My sincere apologies if this was already asked and answered before, I failed to find a similar question. I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
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  • 113
10 votes
2 answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
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  • 169
24 votes
4 answers
6k views

What’s the point of flight ticket cancellation charges?

Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to me that this mostly applies to the economy class ...
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