Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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11 votes
3 answers
2k views

Refund for cancelled DB train but I don't have a bank account with BIC/IBAN

My husband and I purchased 2 Deutsche Bahn tickets from Brussels to Cologne and the train was canceled. The Passenger Rights states that you are entitled to a refund however they only refund to a bank ...
  • 119
3 votes
2 answers
786 views

Responsibility in a multi legged flight itinerary involving multiple airlines

Consider a multi legged flight itinerary issued by Airlines A, and the itinerary involves Airlines A and B. Now consider B cancels the flight due to pilot or crew shortage, and the next flight by ...
1 vote
0 answers
58 views

Is the free cancellation within 5 hours still free if using the "Basic Option" with eDreams?

I am looking at some ticket on eDreams. It mentions a free cancellation within 5 hours: But it mentions a 25 GBP fee if using the free "Basic Option" in case of any cancellation: so I'm ...
8 votes
1 answer
872 views

What does the "Cancelled recovery" status mean?

I noticed a flight with the status "Cancelled recovery" on the Spokane airport website. What does that mean? I saw that the flight got diverted back to its original departure airport, but I ...
2 votes
1 answer
132 views

Airline asked additional question about compensation for a cancelled flight

Here's the story. I had a short and sweet flight from Toulouse (France) to Amsterdam. I had planned my day based on when I leave Toulouse and arrive Amsterdam. KLM cancelled the flight and offered me ...
  • 417
3 votes
0 answers
143 views

BA910 cancelled - was it extraordinary circumstances?

I was scheduled to fly on BA910 today (12/12/2022) and it was cancelled. No reason was provided for why and I was informed of the cancellation this morning. I was rebooked onto a flight leaving ...
1 vote
1 answer
190 views

Deutsche Bahn: What happens if a flexible regional leg preceding a fixed long distance leg gets delayed or cancelled when on a Super Sparpreis ticket?

I am planning to book a Super Sparpreis ticket from A to C via B, where the A-B leg is on regional (RE/S-Bahn) train and the B-C leg is on a long distance (IC/ICE) train. Though the Super Sparpreis ...
  • 1,103
3 votes
2 answers
284 views

Deutsche Bahn: Do I need to buy and later claim a refund for using a different train due to a cancellation or delay in the original train?

Suppose I have booked a train with Deutsche Bahn from A to C via B. Either the train covering the A-B leg gets delayed, or the train covering the B-C leg gets cancelled, leaving me looking for ...
  • 1,103
21 votes
6 answers
59k views

Why would an Airbnb host ask me to cancel my request to book their Airbnb, instead of declining that request themselves?

I made a request to book an Airbnb for 2 nights for the Thanksgiving weekend, and the host replied as follows (message via Airbnb): My current customer extends his stay so the room will be available ...
0 votes
1 answer
103 views

Is it possible to get a refund or reschedule a flight booked with MyTrip.com? [closed]

I feel like this company is a total scam managed by people in India who do not even speak English. It is almost impossible to understand the people who answer the phone. I bought two tickets and paid ...
6 votes
2 answers
169 views

What is the typical booking.com compensation policy in case accomodation was cancelled by host?

I've booked an apartment via booking.com (in Yerevan, Armenia), the host has even confirmed the possibility of check-in time that I have specified. I did not pay anything, because this was a "no ...
  • 4,018
3 votes
1 answer
135 views

Is Aegean Air's cancellation penalty for Flex/ComfortFlex applied per booking, per leg, per passenger, or somehow else?

Consider one-way tickets from Paris to Larnaka with Aegean Air on December 1, 2022 for two adults. The website shows a price per adult per ticket (not per leg); if I choose a fare, the doubled number ...
  • 237
22 votes
2 answers
5k views

How should a traveller report that his/her (reserved) accommodation is refused by the proprietor on booking.com?

Soon after my booking, a person posing as the accommodation provider contacted me and prompted to cancel my reservation on the basis that the reserved room (allegedly) became unavailable. Obviously I ...
3 votes
1 answer
289 views

Deutsche Bahn cancelled my train

I received an email that my Cologne to Nuremberg train was cancelled and I should use a link they provided to book another train. It only takes me to the regular site. There is no code to input that ...
  • 31
6 votes
2 answers
1k views

Are there any downsides in cancelling an Airbnb reservation that has a free cancellation policy?

E.g., if I cancel an Airbnb reservation as a guest, can future hosts see I have canceled a reservation in the past? Is there a limit on how many free cancellation one can do? Are there any other ...
5 votes
3 answers
415 views

Does check in online change the cancelation policy?

I have a general question. Does check-in online affect the cancelation policy (such as refund amount and etc.) or they are not related together? I need to know this since I need to check-in within 48 ...
3 votes
1 answer
200 views

Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?

I was booked on flight BA 363 from LYS (Lyon) to LHR (London) on July 2nd 2022. The flight was cancelled - reasons not specified at the time - and I have applied for compensation plus costs. Unknown ...
0 votes
3 answers
278 views

Manchester-London-Tel Aviv. Chance of cancellation of first leg? Safe to check bags through?

We plan to fly with British Airways from Manchester to London and on to Tel Aviv on 11 Aug 22. The following issues worry us. Is it likely that the Man - LHR flight be cancelled because of congestion ...
4 votes
1 answer
144 views

EuroWings flight cancelled - how to get rerouting?

Possibly related: First leg cancelled - Etihad Airways refuse to rebook - but a different airline I have a booking with EuroWings (booked directly on their website) to fly on 26 July from LHR (London ...
  • 13.6k
-5 votes
1 answer
127 views

Proof of return ticket at Immigration

I am looking to purchase a flight ticket to show as a proof of return ticket at immigration. I am not sure about my return dates so I can't actually commit to a date. I explored dummy ticket options ...
  • 725
0 votes
0 answers
60 views

Booking cancelable flights [duplicate]

Schengen visas require that I provide confirmed flight bookings. But I had a flight last week that I couldn't take because the visa was delayed. This has resulted in a lot of unnecessary costs. Now ...
0 votes
1 answer
125 views

How to cancel part of my flight

I am flying with AirCanada Toronto -> Zurich Zurich -> Milan MXP and back to Toronto Milan -> Montreal Montreal -> Toronto Ticket booked through my company and everything is ok Now.. I ...
  • 653
0 votes
0 answers
98 views

Using historical flight data to predict reliability of airline

I'm not sure if I can name the website, but I paid some small amount of money to access the historical flight data for KRU2609. I can see the information on flights since 19th of January 2022. The ...
  • 481
14 votes
2 answers
4k views

While checking in I find out Lufthansa cancelled my flight: any recourses?

I booked a ticket with Lufthansa (through their website) about a month ago. This was a roundtrip with the outbound trip consisting of 3 flights, and the return trip consisting of 3 flights. When I ...
user avatar
2 votes
0 answers
187 views

What actions can I take when a travel agent is very slow in rescheduling a cancelled flight?

I was scheduled to fly from Barcelona to Manila on April 21st 2022 with a return on May 21st. The airline Lufthansa cancelled part of the flight on May 21st. I talked to the travel agent and they said ...
3 votes
1 answer
384 views

Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?

I read: The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying. Does that rule apply to anyone,...
1 vote
1 answer
245 views

Messy airplane booking - what are my options?

I have a bit of a messy plane ticket booking. I am based in the UK. In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa. Due to COVID-19 restrictions in the UK at the time ...
  • 589
20 votes
2 answers
7k views

United Airlines cancelled my flight less than 24 hours after I booked it via Expedia - what are my options?

At 5:28 pm on Friday, Jan 28 I paid US$298.60 for a flight (business class) from San Diego to Los Angeles via Expedia. At 8:53 pm that same day I got an email - United had cancelled the flight. That's ...
  • 11.1k
6 votes
1 answer
292 views

Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)

A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
  • 163
2 votes
1 answer
162 views

First leg brought one day forward: compensation or change my flight?

I have a Milan-Paris-Boston (MXP-CDG-BOS) flight scheduled for late January. My flights were scheduled for the same day. However, my Milan-Paris (MXP-CDG) flight got cancelled and brought one day ...
  • 161
6 votes
1 answer
557 views

Hotels cancellation policy J-2, J-25, etc

A hotel in France has the following cancellation policy (translated from French): Reservation for 1 to 4 nights: Cancel on the day of arrival without fees [...]. Reservation for 5 to 27 nights: ...
  • 519
6 votes
3 answers
778 views

What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?

As per this meta discussion, an attempt to make a canonical question about this. My example: I had a trip with say random online agency ROA. I've emailed them to rebook. They're happy to help, but ...
  • 158k
2 votes
0 answers
85 views

How to cancel Air France itinerary and get a refund in cash?

I know this should be straightforward, but unfortunately it appears to be far from the case. All of the customer service numbers I have tried are currently closed. I bought a return trip on the Air ...
  • 283
6 votes
2 answers
2k views

What recourse do I have if travel agent (Gotogate) claims airline can cancel my ticket, but airline asks me to call my agent, which charge a fee?

I bought a Singapore Airlines flight ticket via Gotogate, which I'd like to cancel or change. Their policy states (mirror): You can also contact the airline directly to cancel your tickets. However, ...
1 vote
2 answers
230 views

Can I cancel a Delta flight within 24-hours of booking?

I need to cancel my flight. How do I cancel the flight for free, if possible?
7 votes
2 answers
563 views

Is British Airways's reason for rejecting EC261 compensation legitimate?

On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
  • 73.6k
2 votes
1 answer
232 views

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
9 votes
1 answer
1k views

Cancelling only one passenger in a booking

I have bought a ticket for me and someone else, from Madrid to Buenos Aires, via eDreams. I purchased cancellation insurance along with my ticket. My partner can no longer travel on the given date, ...
3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
26 votes
3 answers
6k views

Airline messed up my upcoming connection, travel agent wants to charge fees for rebooking. What to do?

I have an upcoming flight in a couple of months and made the mistake of buying through a 3rd party travel agent (FlightNetwork). Now I have flights from both Air Canada and Kuwait Airlines on that ...
  • 379
1 vote
0 answers
77 views

Any travel insurances covering canceled flights/trains before the day of departure?

Suppose we're dealing with the following scenarios (that actually happened to me): Being in the middle of a trip in the US, Amtrak canceled the train that I was supposed to take 10 days before the ...
  • 4,127
0 votes
1 answer
98 views

What refund am I entitled to from BA if I first accept a change of itinerary

I paid EUR 670 for flights in August (VIE-LHR). First the outbound flight was cancelled, so I rebooked it (at no cost) for the next day. Now all the flights have been cancelled and I want a cash ...
  • 4,416
0 votes
1 answer
114 views

Should I book with a Vueling flight although its previous flights have been canceled? [closed]

I want to book with Vueling VY7475 flight on the 1st of September. however, its previous record isn't promising, its flight history here shows that all its flights have been canceled last year and ...
4 votes
1 answer
897 views

First leg cancelled - Etihad Airways refuse to rebook

The first leg of my flight from Vienna to Abu Dhabi (for the month December 2021) has been cancelled by Etihad Airways. I called the customer service and they refused to rebook the new flight without ...
  • 2,189
3 votes
0 answers
107 views

Cancelling flight booked by travel agent

My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently ...
4 votes
1 answer
170 views

Flight Changed Itinerary by full day, Ticket bought through 3rd Party

Similar to: Flight itinerary/time/date change I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz). After the hassle-free 24 hour cancellation period had past, ...
1 vote
1 answer
184 views

What are my rights if I miss a flight due to a schedule change

I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before. If I had not seen this email (I didn'...
1 vote
0 answers
158 views

British airways refund

I booked a flight from MAA to LHR direct flight for travel in January. BA kept cancelling the flight and finally I changed the booking to a connection flight (MAA -> BOM -> LHR) for the 28th of ...
1 vote
1 answer
122 views

Were companies required to issue pandemic flight vouchers in the US?

Back when the pandemic first landed in the US, we cancelled some flights that we had booked. The company we booked through offered us vouchers that ostensibly expired at the end of this year (9 ...
  • 233
0 votes
1 answer
613 views

Cancelled stamp on passport [closed]

I have a friend, from Zimbabwe, that stated, some time back she wanted to visit SA and got the stamp in her passport, she then, however, decided not to travel anymore. They cancelled the stamp. Can ...
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