Questions tagged [cancellations]
Questions regarding cancelling bookings or reservations for accommodation, transport, etc.
370
questions
5
votes
1answer
130 views
EC 261 refund: marketing vs operating carrier
Let's a assume a flight from the US to Europe with two legs: A transatlantic and a short connection inside the EU. The ticket is sold and the transatlantic is operated by the marketing carrier, say ...
1
vote
0answers
43 views
Rerouting options under EC261
We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
5
votes
0answers
97 views
Return cancelled after outbound has already been taken: what are my rights?
I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid
They flew to Delhi with BA but the return was cancelled due to Covid. I'm trying to ...
2
votes
1answer
150 views
British Airways (one-leg) flight cancelled due to Covid
My return BA flight (Del-Lon) for the 5th of January is canceled due to new covid regulation. I booked the ticket through Opodo and purchased a completely flexible ticket. I requested Opodo for ...
1
vote
0answers
81 views
How can I figure out why my flight was cancelled?
I try to keep the question as general as possible. I received a notification 1h before departure that my flight was cancelled. After a lot of work, I managed to be rebooked on the same flight one week ...
0
votes
1answer
56 views
Flying from Beijing to Istanbul through Amsterdam in mid January: if the flight is cancelled, what are my options?
My girlfriend and I are planning to meet in Turkey in January. She flies from Beijing via Amsterdam to Istanbul. But currently, Turkey has blocked flights from the Netherlands because of the new COVID ...
16
votes
7answers
3k views
Do airlines book you on other airlines if they cancel flights?
I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
0
votes
1answer
58 views
Flexibility with e-credit: could I use credit at one company to buy flight from another (partner) company?
With the covid pandemic, companies have now a much more flexible cancelling policy, allowing passengers to cancel a flight and giving them an e-credit to be used with them. I am concerned though that ...
10
votes
2answers
751 views
Ryanair using “unauthorised screen scraper” argument to refuse refund
I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
0
votes
0answers
50 views
Flight Cancelled due to Covid [duplicate]
Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
6
votes
0answers
103 views
Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?
Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
0
votes
2answers
152 views
If I miss the outbound in round trip booking, do I use the inbound ticket?
I want to book a one-way flight from QatarAirways from Tehran(IKA) to Montreal(YUL) and the price is 1100$ for one-way trip but the price of a round-trip from YUL to IKA (YUL to IKA as outbound ~450$ ...
8
votes
3answers
3k views
COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?
I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship).
Some weeks later, still in June 2020, I got notified that my ...
4
votes
1answer
492 views
Outbound leg cancelled – Can I get a partial refund?
I have a trip booked in November with the
outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg,
and the
return on Lufthansa from Nuremberg via Frankfurt to Zurich.
I have been ...
3
votes
1answer
619 views
EC/261 eligibility for a multi-flight itinerary only partly in the EU
A followup to this question:
I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR.
Asia-IST
IST-EU
EU-...
0
votes
0answers
56 views
Christmas flights UK<->Lithuania being canceled, merits of rebooking now?
Having some time off over Christmas, pandemic permitting we had hoped to travel to Lithuania from the UK. We booked flights there and back, but due to tight schedule we had to book them separately to ...
3
votes
3answers
296 views
When do flight cancellations start to affect previously confirmed reservations?
Before COVID, I booked some flights on Turkish Airlines (TK). Due to COVID, the trip is off the cards, so I'd like to get a full refund. However, under TK's policies, while I'm entitled to change ...
0
votes
0answers
43 views
Was Air Canada flight AC1074 for April 14, 2020 cancelled? [duplicate]
Was Air Canada flight AC 1074 depart Denver to Montreal cancelled?
20
votes
2answers
6k views
Why is Lufthansa cancelling flights to India?
Does anyone know why Lufthansa has cancelled flights to India up to 20th October?
0
votes
0answers
20 views
Singapore airlines flight cancellations [duplicate]
Did Singapore Airlines flight SQ 217 from Singapore to Melbourne on 15 April fly or was it cancelled.
1
vote
0answers
59 views
Two destinations on one ticket-Turkish airlines
I am going from Los Angeles to Istanbul and then to Tehran. Turkish airline flight has been canceled to Tehran. When I am going to reschedule my ticket, it only shows that I have 1 flight (Istanbul to ...
1
vote
1answer
80 views
No refund cancellation policy and CoViD-19
My sincere apologies if this was already asked and answered before, I failed to find a similar question.
I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
10
votes
2answers
4k views
Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?
Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
24
votes
4answers
6k views
What’s the point of flight ticket cancellation charges?
Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to me that this mostly applies to the economy class ...
1
vote
1answer
64 views
Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?
In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now.
In June, the airline cancelled part of the journey (the ...
4
votes
0answers
80 views
Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?
This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights:
Cancellation occurs when:
...
2
votes
1answer
143 views
Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?
I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
0
votes
0answers
123 views
TAP Air Portugal changing flight for free is not possible
I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September.
It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference.
However ...
5
votes
2answers
302 views
Is Eurowings's EC261 compensation refusal accurate?
Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily.
My immediate view is that such a ...
2
votes
0answers
53 views
Hotel refund with hotels.com
In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
3
votes
1answer
208 views
Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?
I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were:
Nanning -> Shanghai (Spring ...
9
votes
1answer
186 views
After flight rescheduled infant is >2 years old. Do I need to buy a new ticket?
I have a two-way airline ticket for an infant with no separate seat. The airline canceled flight back and rescheduled tickets for a new date.
But on this new date, an infant is already 2 years old, so ...
13
votes
3answers
6k views
Are flights from London to Bucharest for real? COVID-19
I urgently need a one-way ticket to Bucharest, Romania. In the last two weeks, I booked with Wizz-air from Luton, flight got cancelled, booked again, cancelled again 3 times with the reason given by ...
1
vote
1answer
59 views
Under what conditions can travellers from Germany be reimbursed in case of a travel warning?
According to an article published on tagesschau.de 2020-06-10, travellers who book with a German provider are entitled to a refund if the Auswärtiges Amt (foreign office) issues a Reisewarnung (travel ...
3
votes
1answer
280 views
Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?
Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
8
votes
3answers
6k views
Refunding the ticket, not the value of the ticket
I have been looking around and I see many question related to flights being cancelled due to COVID-19.
Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
0
votes
0answers
184 views
Can I get a cash refund from British Airways after applying for a voucher?
I booked my flight back in January with BA, the flight got cancelled in March due to Covid19.
Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
5
votes
2answers
1k views
Need to find a reservation with Delta airlines, scheduled for June 18-June 30
Reservation was made through airline reservations. Charge went through my bank account. The reservation co. sent me an email with a confirmation no., which Delta says is incorrect. Contact air ...
0
votes
1answer
104 views
Ryanair COVID-19 cancellation and following flight
Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
2
votes
1answer
2k views
Who is the “lead booker” of an Easyjet flight?
I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
2
votes
2answers
657 views
Can I cancel my Ryanair flight for free within 24 hours?
Can I cancel a Ryanair flight I boutght less than 24 hours ago for free?
I've hear and read somewhere that this is possible with some companies. Is Ryanair one of this? How do I cancel the flight for ...
3
votes
2answers
209 views
EU261, cancelled connection and predating duty of care
BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure.
From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled.
Now,...
2
votes
1answer
153 views
Passenger rights for canceled multi cities flight
I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
3
votes
2answers
495 views
MEA cancelled flight due to coronavirus
I bought 2 tickets from Switzerland to Lebanon and back for this June.
I bought the tickets with the Middle Eastern Airlines.
Unfortunately, both flights were cancelled in April and no reason was ...
2
votes
0answers
65 views
Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency
I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
vote
1answer
172 views
Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?
I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines.
I logged into my account and clicked on "Manage Booking" and ...
6
votes
0answers
201 views
Can I be given a voucher without my consent?
During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refunds. Several questions address this ...
1
vote
2answers
162 views
Is “relatively low” flight prices plus “no fee for change” as good as it sounds?
For family reasons, I'm planning a trip from A to B. Airlines are currently not operating the route but flights are already available for the coming weeks, at less than normal prices. Airlines are ...
4
votes
1answer
230 views
No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?
Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated.
Airlines such ...
2
votes
1answer
201 views
Get a refund for a flight to a country that has closed its borders due to COVID-19
So I booked a flight with British Airways from the United States (transferring in the UK) to Sweden months ahead of time before COVID-19 was on the radar. Sweden has now closed its borders to visitors....
