Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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4
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1answer
946 views

Need to find a reservation with Delta airlines, scheduled for June 18-June 30

Reservation was made through airline reservations. Charge went through my bank account. The reservation co. sent me an email with a confirmation no., which Delta says is incorrect. Contact air ...
0
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1answer
69 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
2
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1answer
301 views

Who is the “lead booker” of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
2
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1answer
297 views

Can I cancel my Ryanair flight for free within 24 hours?

Can I cancel a Ryanair flight I boutght less than 24 hours ago for free? I've hear and read somewhere that this is possible with some companies. Is Ryanair one of this? How do I cancel the flight for ...
3
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2answers
187 views

EU261, cancelled connection and predating duty of care

BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled. Now,...
2
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1answer
129 views

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
3
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2answers
471 views

MEA cancelled flight due to coronavirus

I bought 2 tickets from Switzerland to Lebanon and back for this June. I bought the tickets with the Middle Eastern Airlines. Unfortunately, both flights were cancelled in April and no reason was ...
1
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0answers
57 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
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1answer
129 views

Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?

I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines. I logged into my account and clicked on "Manage Booking" and ...
5
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0answers
189 views

Can I be given a voucher without my consent?

During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refunds. Several questions address this ...
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2answers
144 views

Is “relatively low” flight prices plus “no fee for change” as good as it sounds?

For family reasons, I'm planning a trip from A to B. Airlines are currently not operating the route but flights are already available for the coming weeks, at less than normal prices. Airlines are ...
4
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1answer
191 views

No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?

Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated. Airlines such ...
2
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1answer
132 views

Get a refund for a flight to a country that has closed its borders due to COVID-19

So I booked a flight with British Airways from the United States (transferring in the UK) to Sweden months ahead of time before COVID-19 was on the radar. Sweden has now closed its borders to visitors....
15
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2answers
2k views

Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?

I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
3
votes
3answers
539 views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
0
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2answers
2k views

Getting a refund from Tap Portugal due to COVID 19 [duplicate]

I think this question has been asked a couple of times such as: Getting a refund from TAP Air Portugal related to COVID-19 Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 ...
8
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2answers
979 views

How can I convince Booking.com I should not pay for a cancelled trip? [closed]

I booked a Holiday with booking.com to start 10th June. Now there are no flights, and no English people allowed in Marmaris at that time. So both the airline and the hotel will be unable tp provide me ...
3
votes
3answers
615 views

Can I cancel a flight because of COVID-19 and use the voucher for same time and flight cheaper ticket? [closed]

I have booked a ticket for future travel but now see the price has come down considerably. Should I cancel because of coronavirus and rebook with voucher?
3
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1answer
138 views

Official record of cancelled flight - European Union

My flight was cancelled 3 weeks ago (London to Brussels) and as part of the refund process I need to prove it was actually cancelled. Is there any official website with the records that I can use to ...
14
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5answers
3k views

Should I insist on a refund or take Ryanair's offer to move travel date free of charge? [closed]

I bought a Ryanair return ticket from Zadar (Croatia) to Wroclaw (Poland) in February 2020, and my flight was scheduled for the middle of May. On March 21 I received an official mail that I was able ...
5
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2answers
208 views

If re-booked from a flight to a train, can one claim the airport taxes back?

Recently flew GOT-DUS-HAM (booked directly with the airline), whereby the DUS-HAM leg was cancelled last-minute and I got an open rail voucher. Can I get the airport taxes of the second flight ...
2
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1answer
101 views

Can a booking agency (rightfully) deduct a fee for refunding cancelled flights?

A person had their flights cancelled and was told by the airline to seek a refund from the booking agency (RCG). RCG said they'll charge an admin fee of SEK 399 (whereas the booking cost SEK 640) Is ...
3
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1answer
563 views

Getting refunded for a non-refundable booking due to the hotel closure because of the COVID-19 situation (Netherlands)

I made a non-refundable hotel room booking through the hotel website. The hotel is located in the Netherlands. Two days ago, a hotel manager informed me that they close the hotel for a certain period ...
1
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2answers
115 views

How to find out if my flight will be cancelled?

I had booked a Lufthansa flight (well before the current crisis, in December 2019) from Germany to the US, bound to leave on April 19. How and when will I be able to find out if the flight will be ...
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2answers
89 views

Do Eurostar eVouchers cover both passengers on a booking reference?

My wife and I had a booking on the Eurostar from London to Brussels, I just visited their web site and cancelled the reservation since our entire trip to Europe will have to be rescheduled. I could ...
5
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1answer
119 views

When does a flight count as “cancelled” by the airline? (partial cancellation)

We had booked a Boston<->Mumbai itinerary with Expedia on Air France. Original flights were operated by Air France, KLM, Vistara & Delta. Obviously we can't go since the countries are in lock ...
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0answers
83 views

Refunds if first leg of Airticket is cancelled - Lufthansa premium economy

I had booked a one way Premium Economy ticket with Lufthansa on the following itinerary for me and my daughter 31st March - Bangalore - Frankfurt - Vancouver - Saskatoon I had booked a return ticket ...
4
votes
1answer
237 views

Getting refunded for a flight which I'll be prevented from boarding

In 2019 I booked a flight ticket with SAS to Svalbard. Unfortunately Covid19 happened. My ticket is from a flight outside the nordic countries, with a layover in Oslo. I'll be prevented from ...
1
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0answers
71 views

Flight has been cancelled by airline but travel agent website still shows scheduled?

I have a flight (Flight number RS704, Air Seoul, Date:3rd April) that has been cancelled by the airline. They have released a notification about this on their official website. But the online travel ...
3
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0answers
225 views

Flight cancelled because of COVID19, and they are offering a voucher instead of a full refund. Is that legal? [duplicate]

Airline is Tap Air Portugal. My flight departs from the US to Lisbon. Is there something I can do?
6
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1answer
1k views

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
1
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2answers
444 views

Booking.com not refunding my Disneyland Paris stay

Back in January, I booked to stay in Hotel Disneyland Santa Fe in March (in Paris). Due to the effect Covid-19 has had in everyday life and travel, Disneyland Paris had to close including the hotels ...
7
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1answer
545 views

Should I cancel my German visa if my research internship has been cancelled?

I was scheduled to travel to Germany on a research internship this summer. But due to the spread of COViD-19, my internship has been cancelled. I have however already been issued a visa. Do I need to ...
-1
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1answer
104 views

How to get insurance after trip extended due to flight cancellation, when existing insurance refuses to extend?

My wife (a UK passport holder) is in New Zealand and had her Emirates flight to Heathrow cancelled. Now her insurance company (Brokersure) will not extend her cover as she cannot get a flight until ...
15
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5answers
705 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
8
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0answers
168 views

Do EU Refund rules apply to Coronavirus related cancellations by airlines?

I've got a flight ticket with Emirates, and as part of Coronavirus related cancellations, the Dubai -> Geneva leg has been cancelled. I understand this does not lie under the EU flight regulations ...
1
vote
1answer
242 views

Flight cancelled - forced to extend time abroad. Compensation?

I booked an easyJet flight from London to Zurich several months ago. I also have an annual Coverwise travel insurance policy. I am a Swiss citizen but resident in the UK. I was scheduled to return ...
1
vote
1answer
57 views

Cancellation Fee [closed]

have booked the flight from Kathmandu to Sydney on Malaysian Airlines. Now, I would like to cancel the flight amid Coronavirus fear. Could anyone suggest how much will be the cancellation charge or if ...
7
votes
1answer
569 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
2
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1answer
376 views

Ryanair wants us to change our booking but we want a full refund. Should we wait until they cancel the flight? [closed]

In early February we booked flights from Frankfurt Intl to Porto with Ryanair (2 adults, 1 infant). The inbound flight is supposed to take place on April 13th and the outbound flight on May 1st. In ...
2
votes
1answer
231 views

May I get a refund for a flight cancelled because of COVID-19? [duplicate]

I had a flight ticket from Madrid (MAD, Spain) to Miami (MIA, US) to fly in March with AirEuropa. I got an email saying the flight was cancelled 13 days and 21 hours before the flight. Am I eligible ...
1
vote
1answer
3k views

Booking.com cancellation fees during COVID-19 outbreak? [duplicate]

I booked an apartment in Barcelona for the 19th March, but obviously I’ll be unable to attend due to the coronavirus. I have paid for the apartment up front, in full. I messaged the apartment ...
31
votes
2answers
13k views

Am I entitled to a refund on a non-refundable booking that has been cancelled by the hotel

I made a non-refundable hotel room booking through hotels.com. The hotel has contacted me to inform me that they will not be open for business during my stay because of the Coronavirus. I know I made ...
6
votes
2answers
426 views

What to do after Air Canada cancelled flight home

A friend of mine is currently in Cuba and was due to return to the UK on 2 April travelling Holguin> Montreal with Air Canada, and onwards to London Gatwick with BA (single PNR, booking made direct ...
3
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0answers
178 views

TransferWise account and cancellation of hotel because of COVID-19

Due to the on going Coronavirus outbreak, there has recently been a state of emergency declared in Czechia meaning my partner can't travel and, for this reason, I emailed a hotel I had booked in the ...
1
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0answers
847 views

What percentage of international flights departing from Manila are cancelled due to Duterte's lockdown on Metro Manila from 2020-03-15 to 2020-04-14? [closed]

What percentage of international flights departing from Manila airport (MNL) are cancelled because of Duterte's lockdown on Metro Manila because of COVID-19 from 2020-03-15 to 2020-04-14? I have ...
33
votes
9answers
12k views

Should I bother cancelling if the traveller is planning not to show up for a flight?

As part of my job, I helped my university to buy an airline ticket for a student from city A to city B. Due to the COVID-19 disease outbreak, the student decided that it was too risky to travel, and ...
0
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0answers
136 views

Are flight tickets from or to the US purchased through Vayama refundable free of charge within 24 hours (ticket was purchased > 1 week before)?

Are flight tickets from or to the United States purchased through Vayama refundable free of charge within 24 hours, assuming that the ticket was purchased at least 1 week prior to the flight? https://...
2
votes
1answer
302 views

Coronavirus and flight cancellations in Europe

Major European airlines canceled many flights to Asia due to the coronavirus outbreak. Lufthansa announced that up to 25% of short-haul and medium-haul flights could be canceled as well. I was ...
7
votes
2answers
2k views

Coronavirus cancels connecting flight

My BF flies on Monday Athens-Zurich-Miami, with Swiss. He recently received an email saying that his flight details have changed, and he finds out that Lufthansa, ATH-ZRH operator, will most likely ...

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