Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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29 views

Eu 261 query on multi flight ticket during BA pilots strike

We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September. ...
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1answer
61 views

What is the flow on effect of Haneda and Narita flight cancellations?

There is a big typhoon in Central Japan that has cause flight cancellation of ANA and JAL and cancellations/indefinite delays for nearly all other airlines. My parents are travelling from Perth on ...
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1answer
140 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
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1answer
234 views

United changed my nonstop to a two-legged itinerary. What's my recourse?

I bought a nonstop international ticket (UA896 returning on UA895, Asia to the USA) on United Airlines through their web site. When I arrived at the airport, they put me on a flight to SFO and gave me ...
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22 views

Travel with existing visa while renewal under administrative processsing [migrated]

Indian citizen. Current F1 Visa is valid until July 2020. Need 2 more years of Visa before expected graduation. Have a consulate interview io 15 Dec 2019. If I receive administrative processing, it ...
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2answers
197 views

Online check-in, overbooking and EU compensation rights

I couldn't find an answer to this anywhere. Everything I find about overbookings is about people standing in line at the gate, after security scrutiny, and being bumped. I have read everything about ...
3
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1answer
150 views

Compensation from Deutsche Bahn [duplicate]

We decided to travel to Croatia using ferry, train and coach from the UK. We had booked our train tickets through DB and actually had three trains on that ticket. We successfully caught our first ...
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0answers
72 views

Schengen Visa Cancelation

I was wondering what sort of procedures a German consulate would have to follow/its obligation (or lack thereof) to communicate a visa cancelation to the traveler? I have been issued a student visa ...
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1answer
231 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
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1answer
63 views

Does stop over flight cancellation charges twice of normal charges? [Thai Airlines]

While I am booking for Thai Airlines, I have searches for few others also, but could not come to any conclusion. Travelling from A->B with stopover in bangkok. Same PNR, etc. The T&C just says "...
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1answer
113 views

Compensation for cancelled flights in EU, one booking, multiple legs

I have a question about compensation under EU laws for my flights. I booked a Lufthansa ticket to fly from Leipzig to Valencia via Frankfurt, and from Valencia to Leipzig via Frankfurt. About 5 ...
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1answer
113 views

Turkish airlines: can't re-schedule flight with changed date/time

We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic. We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in ...
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1answer
170 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
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2answers
108 views

booking.com not canceling previous booking while booking another

I have already booked one hotel through booking.com. Now I want to book another. I want to keep both of these bookings for now and decide latter which one to cancel. Both of these hotels have Free ...
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0answers
54 views

Failure to book reported by OTA, but a refusal to refund. What to do?

I have flown from Berlin TXL to Paris ORY with Aigle Azur, flight number ZI608 (09:55 --- 11:55) on the 30th of April 2019. There is a circumstance regarding ticket sale which has had me, so far ...
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2answers
127 views

Skipping the last leg of a return flight; any impact on frequent flyer miles?

Suppose I have this itinerary: outbound: A -> B -> C inbound: C -> B -> D -> A A, B, D are cities in the US, C is a city overseas. I'll have only carry-on luggage. One detail: this ticket has ...
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2answers
133 views

Will I still be charged a cancellation fee from a hotel if I've already paid for my night in full?

I booked a night at a hotel on booking.com and have already paid the reservation in full which is £153. I can't make it anymore due to a family emergency. The booking.com email said that I will have ...
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1answer
234 views

Want to cancel my return flight with Wizzair. Is it worth to bother?

I want to cancel my return flight for 2 people with Wizzair 1 month before the flight(no insurance). I have 2 flights to Italy and 2 back from Italy. Is it worth it or the fee is gonna be too high? ...
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1answer
165 views

Forceful change of flight schedule by American Airlines

I bought an international flight via an online travel agent. Recently I received an email from the agent saying that the flight schedule has been changed by the airline. There was a button which I was ...
3
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0answers
62 views

Can I cancel a flight reservation after a minor change?

I booked a flight from where I live now to Beijing and back, but I've gotten a new job and will be moving (interestingly, to the city that the flight has a layover in). Normally, I realize that ...
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1answer
133 views

Jet Airways Cancellation on connecting ticket

I have a flight soon from VIE-AMS-BLR. The VIE-AMS part is operated by KLM, but the second leg is operated by Jet, who recently suspended all international flights. My ticket is from KLM, so who ...
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1answer
151 views

Regarding Jet Airways flight cancellation

I book my flight from Delhi to Paris, my journey schedule is as follows: onward journey 21st April 2019 (Delhi-Bombay-Paris) and return journey 30 April 2019 (Paris-Bombay-Delhi) in Jet Airways. Now ...
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0answers
293 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
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1answer
358 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
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7answers
10k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
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1answer
199 views

Last leg canceled, airline isn't cooperating

My son is traveling from Peru to Atlanta, changing at Fort Lauderdale, on Spirit Airlines. He has reached FLL but Spirit canceled his FLL to ATL flight. (No apparent reason, not weather related as far ...
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1answer
227 views

Flight time has been changed - Ryanair refuses to cancel

I have received today an email that my flight time has been changed from 10:50 to 12:15. Even if it is 1 hour and 25 minutes I wanted to cancel my flight (Flight is only about 1 hour). The airline (in ...
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1answer
64 views

Consequences of cancelling a Tier 5 GAE UK visa [closed]

I am a non-EU citizen. I have signed a contract for a summer internship in the UK and the company is going to sponsor a Tier 5 GAE visa for me (so at some point I will have to go to an appointment to ...
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2answers
3k views

Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

I have bought tickets for a flight with Etihad Airways through Flighttix. Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
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8answers
13k views

Can a hotel cancel a confirmed reservation?

I booked a hotel a yesterday though Booking.com for a special occasion in Barcelona (I'm traveling from another European country). The booking isn't for another few months. The booking includes: ...
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1answer
124 views

I booked with “free cancelation” but have been charged; what can I do?

I booked a hotel with agoda travel on "no risk free cancellation" for 03/06/2019. I cancelled the booking, and agoda sent me the confirmation that I cancelled 29/01/2019. The hotel took full payment ...
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1answer
90 views

Long-haul flights which are refundable long in advance

Reasonably priced flights are usually non-refundable. Some airlines also offer refundable flights, where for a fee they can be cancelled and refunded, often right up to the day of the flight, but ...
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1answer
88 views

Unused parts of the a plane ticket [duplicate]

I have a problem that I would like to get a second opinion on. I got myself a ticket plane from Frankfurt to Hanoi and back Hanoi to Frankfurt with AirChina through an online agency. Sadly, I will not ...
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2answers
243 views

Chances for getting recompensation for bad/no treatment and getting sick due to delayed/cancelled flight

Flight delayed for 7 hours (3 of them inside the plane) due to missing crew members, then cancelled due to "bad weather" (probably not true as a later flight, same airline+destination left the airport ...
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1answer
131 views

Why did this flight never depart ? West Jet 1:00 pm on 2/01/19 from Toronto to Montreal

Why has West Jet flight bound for Montreal from Toronto on February 1 2019 at 1:00 pm never departed.
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1answer
662 views

Does Turkish Airlines refund round trip after going the first half?

I've booked a round trip from NY to Istanbul and back, the outbound was Economy promotion while the inbound is Economy flexible in case I needed to cancel/change my return date ($500 for outbound and $...
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0answers
66 views

Booking.com Cancellation fees [duplicate]

Before you read this question let it be known that this question has been asked before on this site; however, I find that my situation is slightly different then the others. I recently was searching ...
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1answer
2k views

Airline company decided to stop service to my destination

Approximately 2 weeks ago, I booked and paid for a flight that was scheduled for April on board Adria Airways, a Star Alliance company. However, I found out today from the media that the company is ...
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0answers
466 views

Cancelled my Booking.com reservation but hotel is still gonna charge me [closed]

So I booked two rooms in Booking.com and it said that there was free cancellation, so I was confident it reserving it, since I wasn't quite sure about booking the rooms but I wanted to reserve them ...
5
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3answers
641 views

“Cancel for any reason” travel insurance

Does anyone have any experience using "cancel for any reason" travel insurance (in particular in the UK)? My girlfriend and I are looking at booking a holiday for later this year, with the catch that ...
5
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0answers
68 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
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2answers
293 views

My friends flight was cancelled but mine wasn’t, what can I do?

I wanted to fly to Spain over the next weekend with some friends. They wanted to fly on Thursday evening and I had to fly on Friday morning, because I have to work on Thursday and can't make it. Now ...
5
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1answer
188 views

Can not obtain proof of ticket cancellation from Wizz Air

I have cancelled my tickets for a Wizz Air flight. The refund is not the issue as "cancellation fees were higher than ticket price" and all that, but I need to have a cancellation confirmation in ...
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1answer
77 views

Where to find flights statuses by airport for a given day?

On November 23, 2018 I had a flight from KRK (Krakow, Poland) to KBP (Kiev, Ukraine) via Ryanair, flight no. FR 6640. The flight was canceled due to bad weather conditions on KBP airport. Now, I'd ...
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3answers
2k views

Is the alliance responsible for tickets of bankrupt airline?

We are planning a long-haul flight of 5 persons on Oct. 2019 for a month. The best offer we have right now is of Alitalia. Since it's future is not so clear, We're afraid we will lose our flight ...
26
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2answers
5k views

Suddenly it's announced that my train won't go to my destination, is my Sparpreis ticket valid?

During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation). Is my ticket still ...
5
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1answer
371 views

Flight check-in denied at the airport. Forced to buy a new a ticket. How can I ask for a refund?

I have bought plane tickets for 4 passengers from Expedia to fly from Singapore to Thailand via Thai Lion Air(subsidiary of APG Airlines). 2 Days after purchasing the tickets, I called Thai Lion Air ...
7
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1answer
545 views

Don't use first flight, but use return flight (both flights on same ticket) — on which airlines and under which circumstances is this possible?

I found two (Austrian) articles (in German; from a not unserious newspaper): https://derstandard.at/1271377233456/Nach-versaeumten-Hinflug-Urteil-untersagt-Airlines-Storno-von-Rueckflug https://...
2
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0answers
258 views

Where can I find out the real reason for a cancelled flight?

My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a ...
2
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1answer
466 views

Cancelling £700 of flights with RyanAir. No refunds. Options?

Regrettably I have to cancel £700 of flights with RyanAir - a 1-way journey for five people (the outgoing journey was booked with an airline who allow refunds) to the UK. RyanAir clearly state that ...