Questions tagged [cancellations]
Questions regarding cancelling bookings or reservations for accommodation, transport, etc.
2
votes
1answer
35 views
Consequences of cancelling a Tier 5 GAE UK visa [on hold]
I am a non-EU citizen. I have signed a contract for a summer internship in the UK and the company is going to sponsor a Tier 5 GAE visa for me (so at some point I will have to go to an appointment to ...
15
votes
2answers
3k views
Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?
I have bought tickets for a flight with Etihad Airways through Flighttix.
Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
44
votes
8answers
12k views
Can a hotel cancel a confirmed reservation?
I booked a hotel a yesterday though Booking.com for a special occasion in Barcelona (I'm traveling from another European country). The booking isn't for another few months.
The booking includes:
...
0
votes
0answers
71 views
Check if flight was cancelled or not
I am just trying to find out if flight Turkish Airlines TK0651 from Istanbul to Cotonou on January 16, 2019 has been cancelled or not.
Can someone tell me how to find this information ?
0
votes
1answer
103 views
I booked with “free cancelation” but have been charged; what can I do?
I booked a hotel with agoda travel on "no risk free cancellation" for 03/06/2019.
I cancelled the booking, and agoda sent me the confirmation that I cancelled 29/01/2019.
The hotel took full payment ...
0
votes
1answer
82 views
Long-haul flights which are refundable long in advance
Reasonably priced flights are usually non-refundable. Some airlines also offer refundable flights, where for a fee they can be cancelled and refunded, often right up to the day of the flight, but ...
0
votes
1answer
74 views
Unused parts of the a plane ticket [duplicate]
I have a problem that I would like to get a second opinion on.
I got myself a ticket plane from Frankfurt to Hanoi and back Hanoi to Frankfurt with AirChina through an online agency. Sadly, I will not ...
0
votes
2answers
182 views
Chances for getting recompensation for bad/no treatment and getting sick due to delayed/cancelled flight
Flight delayed for 7 hours (3 of them inside the plane) due to missing crew members, then cancelled due to "bad weather" (probably not true as a later flight, same airline+destination left the airport ...
1
vote
1answer
126 views
Why did this flight never depart ? West Jet 1:00 pm on 2/01/19 from Toronto to Montreal
Why has West Jet flight bound for Montreal from Toronto on February 1 2019 at 1:00 pm never departed.
1
vote
1answer
109 views
Does Turkish Airlines refund round trip after going the first half?
I've booked a round trip from NY to Istanbul and back, the outbound was Economy promotion while the inbound is Economy flexible in case I needed to cancel/change my return date ($500 for outbound and $...
3
votes
0answers
64 views
Booking.com Cancellation fees [duplicate]
Before you read this question let it be known that this question has been asked before on this site; however, I find that my situation is slightly different then the others.
I recently was searching ...
11
votes
1answer
1k views
Airline company decided to stop service to my destination
Approximately 2 weeks ago, I booked and paid for a flight that was scheduled for April on board Adria Airways, a Star Alliance company. However, I found out today from the media that the company is ...
3
votes
0answers
202 views
Cancelled my Booking.com reservation but hotel is still gonna charge me
So I booked two rooms in Booking.com and it said that there was free cancellation, so I was confident it reserving it, since I wasn't quite sure about booking the rooms but I wanted to reserve them ...
3
votes
2answers
213 views
“Cancel for any reason” travel insurance
Does anyone have any experience using "cancel for any reason" travel insurance (in particular in the UK)?
My girlfriend and I are looking at booking a holiday for later this year, with the catch that ...
2
votes
0answers
42 views
EC261 refund right with respect to one leg
In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of:
re-routing
later rerouting at the passenger's convenience
a refund of the ticket
In case of ...
2
votes
0answers
95 views
The flight of my friends was cancelled but mine was not. Anything I can do?
I wanted to fly to Spain over the next weekend with some friends. They wanted to fly on Thursday evening and I had to fly on Friday morning, because I have to work on Thursday and can't make it. Now ...
3
votes
0answers
69 views
Can not obtain proof of ticket cancellation from Wizz Air
I have cancelled my tickets for a Wizz Air flight. The refund is not the issue as "cancellation fees were higher than ticket price" and all that, but I need to have a cancellation confirmation in ...
1
vote
1answer
59 views
Where to find flights statuses by airport for a given day?
On November 23, 2018 I had a flight from KRK (Krakow, Poland) to KBP (Kiev, Ukraine) via Ryanair, flight no. FR 6640. The flight was canceled due to bad weather conditions on KBP airport. Now, I'd ...
10
votes
3answers
2k views
Is the alliance responsible for tickets of bankrupt airline?
We are planning a long-haul flight of 5 persons on Oct. 2019 for a month.
The best offer we have right now is of Alitalia.
Since it's future is not so clear, We're afraid we will lose our flight ...
26
votes
2answers
5k views
Suddenly it's announced that my train won't go to my destination, is my Sparpreis ticket valid?
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation).
Is my ticket still ...
5
votes
1answer
305 views
Flight check-in denied at the airport. Forced to buy a new a ticket. How can I ask for a refund?
I have bought plane tickets for 4 passengers from Expedia to fly from Singapore to Thailand via Thai Lion Air(subsidiary of APG Airlines). 2 Days after purchasing the tickets, I called Thai Lion Air ...
7
votes
1answer
260 views
Don't use first flight, but use return flight (both flights on same ticket) — on which airlines and under which circumstances is this possible?
I found two (Austrian) articles (in German; from a not unserious newspaper):
https://derstandard.at/1271377233456/Nach-versaeumten-Hinflug-Urteil-untersagt-Airlines-Storno-von-Rueckflug
https://...
2
votes
0answers
106 views
Where can I find out the real reason for a cancelled flight?
My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a ...
3
votes
1answer
286 views
Cancelling £700 of flights with RyanAir. No refunds. Options?
Regrettably I have to cancel £700 of flights with RyanAir - a 1-way journey for five people (the outgoing journey was booked with an airline who allow refunds) to the UK.
RyanAir clearly state that ...
3
votes
0answers
128 views
My coworker's Ryanair flight has been canceled because a partner is on strike. Can he ask for a refund and/or compensation?
My coworker had a flight scheduled for this afternoon from Brussels to Dublin using Ryanair. However, Aviapartner, one of the 2 companies in charge of ground activities like baggage handling, moving ...
5
votes
3answers
191 views
Is travel insurance valid if the flight dates got rescheduled by the Airline?
AirItaly has some changes in their flight schedule and broke my itinerary which might already make me pay a lot to schedule other flights in my journey and spend money on hotels etc.
But with regard ...
0
votes
1answer
124 views
What should I do if one leg of my travel plan is cancelled by the airline? [duplicate]
I have following legs of flight travel I have to cover in December:
Delhi to Milan (MXP), Air Italy, dep. Monday 6am India time
Milan to Rome (FCO), Air Italy, dep. Monday 5pm Italy time
Rome to ...
12
votes
1answer
947 views
Compensation for a cancelled flight AND loss of connection
I am trying to find out the amount of the compensation we have the right for. This is mainly due to the fact that googling for flight cancellation and loss of connection is unclear to whether it means ...
10
votes
1answer
205 views
Can I transfer my hotel reservation?
I booked a hotel for a conference visit in Barcelona. Although I have the appropriate visa for Spain, my passport is at the UK embassy due to a visa application that is taking much longer than the ...
6
votes
1answer
1k views
Can I book a second flight on the same day with the same airline without cancelling my first flight?
I want to cancel a return flight with Ethiopian airlines. It is a two leg flight and I want to go to a different final destination. I am then going to book a new flight for the same day which has the ...
2
votes
1answer
65 views
Rights regarding airline schedule change on Air France
With reference to this question (which had clearly stated conditions), I booked a roundtrip flight from Hungary to Tunisia on Air France and the departure flight was cancelled. They automatically ...
25
votes
2answers
3k views
Are the ferries in Scottish islands reliable?
I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
4
votes
0answers
83 views
Responsibilites of airline after “external” delay [closed]
In short: In EU, if a flight is delayed/cancelled that is NOT the airline's fault, to which extent are they responsible to minimize the effect on the passengers?
Concrete situation: Recently I had a ...
5
votes
1answer
154 views
Cancellation fee for a hotel in Austria booked via phone call
I booked a room at a hotel in the Austrian Alps (I hadn't paid for the room, nor did I give them any credit card details at the time of booking). However 2 days after making the booking I informed ...
23
votes
4answers
6k views
I bought a flight ticket, but now I have a health issue which specifically forbids me to take flights. Can I get a full refund?
I bought a plane ticket from Turkish Airlines, 2 months before the flight. Then I went to the doctor, and the doctor said I have a health problem, which specifically forbids me to take flights for one ...
4
votes
1answer
231 views
Can I cancel an EU trip after the airline significantly changed my flight?
My SO and I decided to take a trip from Brussels to Nice. We booked and paid two flights with Brussels Airlines: one on August 14th and one on August 20th around 6 AM.
Since then, my SO broke her leg ...
17
votes
2answers
5k views
If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?
I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there ...
1
vote
3answers
169 views
Can I not show up for my second one-way ticket out of three and still use my final ticket?
I have three one-way tickets for a multi-destination trip over a 3-week period. I am flying the first and the last flights with the same airline. I want to skip my second flight. Will my last flight ...
6
votes
1answer
430 views
CEDR EasyJet Complaint worth it? [closed]
I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
3
votes
1answer
105 views
How directly must an airline be affected by a strike to be ineligible to pay compensation?
Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so).
Due to the accumulated ...
7
votes
1answer
143 views
Cancelled flight, single booking. Should each passenger make separate claims?
My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport.
I have a single booking for two passengers. ...
5
votes
1answer
70 views
Flight itinerary/time/date change
I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines.
The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
6
votes
1answer
337 views
What are the EU laws on unused plane ticket and airport tax refund?
I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
8
votes
1answer
275 views
Can easyjet insist that I book hotel through their app when my flight was cancelled?
Our flight back from Paris was cancelled at 11pm, along with many others. Easyjet desk said we were on our own and could offer no assistance. I managed to get Eurostar tickets and an hotel room ...
-1
votes
1answer
62 views
How can I know the chances of disruption?
When we have to catch a flight for something really important: a job interview, a wedding, a funeral. How can we know the chances of the airline failing us? Of overbooking? Of the flight being late or ...
1
vote
0answers
60 views
Bought a flight ticket with virtual card issuer Privacy.com. Hours later received an email from airline to bring the physical card at check-in [duplicate]
The airline is Oman Air. I tried 3 times to buy the ticket with my Capital one 360 and it failed everytime. So I had to use privacy.com as a last resort. My flight is in two days and now I received an ...
1
vote
1answer
194 views
Refund amount for cancelled last-leg flight due to a strike: Alitalia
I booked a return ticket from Düsseldorf to Tokyo via Rome with Alitalia last month. Two days before my return trip from Tokyo I got an email saying the Rome-Düsseldorf flight was cancelled without ...
2
votes
2answers
583 views
Booked hotel through booking.com and now want to cancel but they have card details!
I booked a hotel through booking.com to stay in Amsterdam. The reviews on booking.com were good and I have used the site before and cancelled without paying.
After I booked the hotel my partner ...
4
votes
2answers
498 views
Flight compensation due to a delay in the second leg only
What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got ...
0
votes
0answers
315 views
Booking.com - credit card invalid [duplicate]
I made a non-refundable booking on booking.com earlier today and was told that I would be paying on the day in the hotel. However I just received an email telling me that my credit card was invalid ...
