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Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

3
votes
2answers
123 views

“Cancel for any reason” travel insurance

Does anyone have any experience using "cancel for any reason" travel insurance (in particular in the UK)? My girlfriend and I are looking at booking a holiday for later this year, with the catch that ...
2
votes
0answers
40 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
2
votes
0answers
86 views

The flight of my friends was cancelled but mine was not. Anything I can do?

I wanted to fly to Spain over the next weekend with some friends. They wanted to fly on Thursday evening and I had to fly on Friday morning, because I have to work on Thursday and can't make it. Now ...
3
votes
0answers
61 views

Can not obtain proof of ticket cancellation from Wizz Air

I have cancelled my tickets for a Wizz Air flight. The refund is not the issue as "cancellation fees were higher than ticket price" and all that, but I need to have a cancellation confirmation in ...
1
vote
1answer
52 views

Where to find flights statuses by airport for a given day?

On November 23, 2018 I had a flight from KRK (Krakow, Poland) to KBP (Kiev, Ukraine) via Ryanair, flight no. FR 6640. The flight was canceled due to bad weather conditions on KBP airport. Now, I'd ...
10
votes
3answers
2k views

Is the alliance responsible for tickets of bankrupt airline?

We are planning a long-haul flight of 5 persons on Oct. 2019 for a month. The best offer we have right now is of Alitalia. Since it's future is not so clear, We're afraid we will lose our flight ...
26
votes
2answers
5k views

Suddenly it's announced that my train won't go to my destination, is my Sparpreis ticket valid?

During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation). Is my ticket still ...
5
votes
1answer
266 views

Flight check-in denied at the airport. Forced to buy a new a ticket. How can I ask for a refund?

I have bought plane tickets for 4 passengers from Expedia to fly from Singapore to Thailand via Thai Lion Air(subsidiary of APG Airlines). 2 Days after purchasing the tickets, I called Thai Lion Air ...
7
votes
1answer
211 views

Don't use first flight, but use return flight (both flights on same ticket) — on which airlines and under which circumstances is this possible?

I found two (Austrian) articles (in German; from a not unserious newspaper): https://derstandard.at/1271377233456/Nach-versaeumten-Hinflug-Urteil-untersagt-Airlines-Storno-von-Rueckflug https://...
2
votes
0answers
98 views

Where can I find out the real reason for a cancelled flight?

My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a ...
1
vote
0answers
131 views

Cancelling £700 of flights with RyanAir. No refunds. Options?

Regrettably I have to cancel £700 of flights with RyanAir - a 1-way journey for five people (the outgoing journey was booked with an airline who allow refunds) to the UK. RyanAir clearly state that ...
3
votes
0answers
120 views

My coworker's Ryanair flight has been canceled because a partner is on strike. Can he ask for a refund and/or compensation?

My coworker had a flight scheduled for this afternoon from Brussels to Dublin using Ryanair. However, Aviapartner, one of the 2 companies in charge of ground activities like baggage handling, moving ...
5
votes
3answers
180 views

Is travel insurance valid if the flight dates got rescheduled by the Airline?

AirItaly has some changes in their flight schedule and broke my itinerary which might already make me pay a lot to schedule other flights in my journey and spend money on hotels etc. But with regard ...
0
votes
1answer
114 views

What should I do if one leg of my travel plan is cancelled by the airline? [duplicate]

I have following legs of flight travel I have to cover in December: Delhi to Milan (MXP), Air Italy, dep. Monday 6am India time Milan to Rome (FCO), Air Italy, dep. Monday 5pm Italy time Rome to ...
12
votes
1answer
928 views

Compensation for a cancelled flight AND loss of connection

I am trying to find out the amount of the compensation we have the right for. This is mainly due to the fact that googling for flight cancellation and loss of connection is unclear to whether it means ...
10
votes
1answer
181 views

Can I transfer my hotel reservation?

I booked a hotel for a conference visit in Barcelona. Although I have the appropriate visa for Spain, my passport is at the UK embassy due to a visa application that is taking much longer than the ...
6
votes
1answer
1k views

Can I book a second flight on the same day with the same airline without cancelling my first flight?

I want to cancel a return flight with Ethiopian airlines. It is a two leg flight and I want to go to a different final destination. I am then going to book a new flight for the same day which has the ...
2
votes
1answer
65 views

Rights regarding airline schedule change on Air France

With reference to this question (which had clearly stated conditions), I booked a roundtrip flight from Hungary to Tunisia on Air France and the departure flight was cancelled. They automatically ...
25
votes
2answers
3k views

Are the ferries in Scottish islands reliable?

I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
4
votes
0answers
80 views

Responsibilites of airline after “external” delay [closed]

In short: In EU, if a flight is delayed/cancelled that is NOT the airline's fault, to which extent are they responsible to minimize the effect on the passengers? Concrete situation: Recently I had a ...
5
votes
1answer
149 views

Cancellation fee for a hotel in Austria booked via phone call

I booked a room at a hotel in the Austrian Alps (I hadn't paid for the room, nor did I give them any credit card details at the time of booking). However 2 days after making the booking I informed ...
23
votes
4answers
6k views

I bought a flight ticket, but now I have a health issue which specifically forbids me to take flights. Can I get a full refund?

I bought a plane ticket from Turkish Airlines, 2 months before the flight. Then I went to the doctor, and the doctor said I have a health problem, which specifically forbids me to take flights for one ...
4
votes
1answer
224 views

Can I cancel an EU trip after the airline significantly changed my flight?

My SO and I decided to take a trip from Brussels to Nice. We booked and paid two flights with Brussels Airlines: one on August 14th and one on August 20th around 6 AM. Since then, my SO broke her leg ...
17
votes
2answers
5k views

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there ...
1
vote
3answers
167 views

Can I not show up for my second one-way ticket out of three and still use my final ticket?

I have three one-way tickets for a multi-destination trip over a 3-week period. I am flying the first and the last flights with the same airline. I want to skip my second flight. Will my last flight ...
6
votes
1answer
382 views

CEDR EasyJet Complaint worth it? [closed]

I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
3
votes
1answer
102 views

How directly must an airline be affected by a strike to be ineligible to pay compensation?

Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so). Due to the accumulated ...
7
votes
1answer
139 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
5
votes
1answer
67 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
6
votes
1answer
276 views

What are the EU laws on unused plane ticket and airport tax refund?

I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
8
votes
1answer
269 views

Can easyjet insist that I book hotel through their app when my flight was cancelled?

Our flight back from Paris was cancelled at 11pm, along with many others. Easyjet desk said we were on our own and could offer no assistance. I managed to get Eurostar tickets and an hotel room ...
-1
votes
1answer
61 views

How can I know the chances of disruption?

When we have to catch a flight for something really important: a job interview, a wedding, a funeral. How can we know the chances of the airline failing us? Of overbooking? Of the flight being late or ...
1
vote
0answers
59 views

Bought a flight ticket with virtual card issuer Privacy.com. Hours later received an email from airline to bring the physical card at check-in [duplicate]

The airline is Oman Air. I tried 3 times to buy the ticket with my Capital one 360 and it failed everytime. So I had to use privacy.com as a last resort. My flight is in two days and now I received an ...
1
vote
1answer
165 views

Refund amount for cancelled last-leg flight due to a strike: Alitalia

I booked a return ticket from Düsseldorf to Tokyo via Rome with Alitalia last month. Two days before my return trip from Tokyo I got an email saying the Rome-Düsseldorf flight was cancelled without ...
2
votes
2answers
385 views

Booked hotel through booking.com and now want to cancel but they have card details!

I booked a hotel through booking.com to stay in Amsterdam. The reviews on booking.com were good and I have used the site before and cancelled without paying. After I booked the hotel my partner ...
4
votes
2answers
387 views

Flight compensation due to a delay in the second leg only

What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got ...
0
votes
0answers
189 views

Booking.com - credit card invalid [duplicate]

I made a non-refundable booking on booking.com earlier today and was told that I would be paying on the day in the hotel. However I just received an email telling me that my credit card was invalid ...
1
vote
1answer
657 views

Changing a passenger on a Lufthansa flight

I was originally planning to travel to Sofia this July with a friend of mine and booked round-trip flights with Lufthansa accordingly. Long story short, she will not be able to fly with me to Bulgaria,...
0
votes
1answer
77 views

Flight cancellations due to bad weather in Hong Kong and insurance for it

I'm an F1 graduate student in the US. I'll be in Hong Kong in early June for about a week and I plan to return to the US one day before my visa expires. I've been told that that period of time (...
9
votes
2answers
1k views

What can you do to preserve a second-leg ticket if you notice that you are not going to be able to fly the first leg?

Recently I learned the hard way that Not flying the first leg of the journey – Company cancels the second-leg ticket, since companies do not allow to fly only the second flight. This is also something ...
2
votes
1answer
696 views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
3
votes
1answer
258 views

Can hotels sue international travellers?

We booked for a hotel in the Netherlands. The agreed amount was to be paid on the spot. Unfortunately, we didn't get a visa, so we never had a chance to go to the Netherlands and to stay at the hotel. ...
-1
votes
1answer
334 views

Cancellation fee on failed booking [closed]

What happens if: I book a non-refundable room on booking.com; Credit card is invalid; The bank said the transaction failed; I cancel the booking. What about the cancellation fee?
4
votes
1answer
123 views

One person not traveling first leg of the journey

I bought a roundtrip ticket between two US cities A->B->A for two people. One of us will not do the flight A->B. From what I've seen in other questions, I don't expect this person to be able to do B->...
0
votes
1answer
1k views

cancellation visa for kuwait

I have a valid visa from Kuwait but the problem is that Kuwait is banned for deployment as per our President's declaration. Are we allowed to go personally to Kuwait Embassy here in the Philippines ...
7
votes
2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
1
vote
1answer
242 views

Can I cancel the flight you are already on board but still at the gate?

This is a hypothetical question and I would like to know the passenger's rights. If an airline company treats you poorly and you wish to fly with another company OR if your flight is having a ...
4
votes
1answer
271 views

Airline cancelled direct flight. I changed flight to another day. Must airline offer free change of hotel booked through airline?

I booked a direct flight from the UK to Norway. The airline cancelled the direct flight and offered me an indirect alternative, which took much longer. As an alternative, I opted for a direct flight ...
5
votes
1answer
222 views

Compensation by negligent rebooking of an airline (Europe)

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and ...
5
votes
2answers
392 views

Administrative fees on a no-show?

I just bought a very cheap ticket with UIA. I plan to do my travel, but in case anything happens I know I lose little money. However, I can read on my receipt that for my super-economy ticket.... ...