Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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1
vote
1answer
88 views

Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
12
votes
2answers
4k views

KLM canceled a flight from China back to Europe that we had already requested a refund for. Are we entitled to compensation or just refund?

Due to the coronavirus KLM canceled all flights from China about a week ago. Naturally we are entitled to a full refund. According to European Union air passenger rights, passengers are also entitled ...
7
votes
1answer
167 views

Itinerary if only one party shows up

I know that if one books multi-leg itinerary and one does not present oneself to one of the legs, the remainder of the flight may (will?) be forfeit. I am curious to know what would happen if I were ...
45
votes
8answers
12k views

Why would you cancel a non-refundable hotel reservation?

I was wanting to cancel a hotel reservation on Expedia but when I clicked on the cancel link I get this message: The room/unit type and rate selected are non-refundable. Should you change or cancel ...
4
votes
1answer
255 views

Can I claim on my travel insurance if a country closes its border?

North Korea has closed its border to foreign tourists due to the new coronavirus. I had a tour booked in March, I have been told I will get my deposit back from the tour company if the border is not ...
1
vote
1answer
147 views

My Iberia flight was cancelled, what are my options?

I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking actually consists of two flights, one ...
3
votes
2answers
200 views

Cancellation of last leg of flight, can I still fly?

Due to volcano eruption the last leg of my flight, that is (Hong Kong-Manila), may well be cancelled, while my whole itinerary is (Europe-Hong Kong, Hong Kong-Manila). Can I still fly to Hong Kong ...
0
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1answer
108 views

Booking 1 day late to cancel what will happen? [closed]

I miscalculated the days i have to cancel the trip and now when I was canceling it said something about 150$ cancellation fee. I'm not quite sure was it a booking linked to some of my cards, what do ...
1
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0answers
53 views

Regarding Visa cancellation [closed]

I live in Sri lanka and my husband will return to kuwait but he doesn't want me to come to kuwait. He is planning to cancel my visa. How long does it take him to cancel my visa if he got there and ...
5
votes
2answers
877 views

I was charged for one room despite free cancellation policy. Is this refundable?

I made a reservation for a hotel using Booking.com and upon confirmation I was charged the amount for the price of the first night of stay plus tax. This was specified albeit in fine print, and I was ...
0
votes
1answer
69 views

Round trip or two one-ways better if outbound might be cancelled?

I am planning a vacation in a few months to meet my husband at a conference in San Diego. Unfortunately, there is a chance that I will have a work trip the preceding week, meaning my travel plans are ...
7
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4answers
3k views

Brush Fires Near Sydney Australia, Jan 2020 Travel

I am traveling from the US to Sydney, NSW Australia from January 3rd to January 11th of 2020 on Qantas. I have been keeping up with the news on the brush fires NSW is experiencing. I wanted to see ...
7
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0answers
121 views

Not sure if this is fully refundable or if this is a play on words? [closed]

I want to purchase a refundable ticket as I am likely cancel it in the future. The information given by them is confusing, probably on purpose, it could also be my lack of experience. They mention ...
4
votes
1answer
113 views

Money back because of the cancelled flight with Onur Air

3 weeks ago I bought a two-way ticket Cologne-Istanbul-Cologne from Onur-Air. Yesterday I received an e-mail that the second flight got cancelled. Do I have a right to ask for a refund for both ...
10
votes
2answers
3k views

US 24 hour cancellation right: can you roll it over multiple days?

If you buy a flight in/from the US, there is a legal 24 hour free cancellation period, in which a flight can be cancelled for free, as long as it is bought seven days ahead of departure. Is it ...
2
votes
1answer
129 views

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
2
votes
0answers
80 views

cancelled flight from Israel

I wonder whether anyone can help and / or point me to the right direction. We boarded a flight from Israel to Moscow (Aeroflot Russian Airlines) and after about 1.5 hours were told the flight was ...
3
votes
0answers
116 views

What should I do when the carrier unilaterally canceled my booking?

I booked a flight couple weeks ago, taking off tomorrow. Today I tried to get a boarding pass but their app says that my booking was somehow canceled (I didn't do that), the money is returned to my ...
1
vote
1answer
150 views

How to cancel a flight ticket with Iberia for free?

I purchased a flight ticket on iberia.com (not through a travel agency). Due to having found a train alternative, I no longer wish to fly this Iberia flight. My ticket is non-refundable and I am ok ...
3
votes
1answer
117 views

Refund of Cable-car Ticket in case of Cancellation on account of Bad Weather

If I book winter tickets for Zugpitze (non-skier) online and on the day of trip the cable car and/or train is not operating due to bad weather conditions, then would there be any refund of the ticket? ...
8
votes
4answers
219 views

Taking advantage of Jetblue sale when I already bought ticket?

A few months ago I bought a Jetblue "Blue" ticket to JFK on 10/31 for $120. Today Jetblue emails me a sale where that same ticket to JFK on 10/31 is $31. Is there any way (or trick) where I can take ...
0
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0answers
34 views

Eu 261 query on multi flight ticket during BA pilots strike

We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September. ...
3
votes
1answer
82 views

What is the flow on effect of Haneda and Narita flight cancellations?

There is a big typhoon in Central Japan that has cause flight cancellation of ANA and JAL and cancellations/indefinite delays for nearly all other airlines. My parents are travelling from Perth on ...
2
votes
1answer
181 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
6
votes
1answer
276 views

United changed my nonstop to a two-legged itinerary. What's my recourse?

I bought a nonstop international ticket (UA896 returning on UA895, Asia to the USA) on United Airlines through their web site. When I arrived at the airport, they put me on a flight to SFO and gave me ...
1
vote
2answers
225 views

Online check-in, overbooking and EU compensation rights

I couldn't find an answer to this anywhere. Everything I find about overbookings is about people standing in line at the gate, after security scrutiny, and being bumped. I have read everything about ...
3
votes
1answer
174 views

Compensation from Deutsche Bahn [duplicate]

We decided to travel to Croatia using ferry, train and coach from the UK. We had booked our train tickets through DB and actually had three trains on that ticket. We successfully caught our first ...
3
votes
0answers
78 views

Schengen Visa Cancelation

I was wondering what sort of procedures a German consulate would have to follow/its obligation (or lack thereof) to communicate a visa cancelation to the traveler? I have been issued a student visa ...
5
votes
1answer
251 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
0
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1answer
67 views

Does stop over flight cancellation charges twice of normal charges? [Thai Airlines]

While I am booking for Thai Airlines, I have searches for few others also, but could not come to any conclusion. Travelling from A->B with stopover in bangkok. Same PNR, etc. The T&C just says "...
6
votes
1answer
120 views

Compensation for cancelled flights in EU, one booking, multiple legs

I have a question about compensation under EU laws for my flights. I booked a Lufthansa ticket to fly from Leipzig to Valencia via Frankfurt, and from Valencia to Leipzig via Frankfurt. About 5 ...
0
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1answer
1k views

Turkish airlines: can't re-schedule flight with changed date/time

We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic. We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in ...
7
votes
1answer
193 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
2
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2answers
118 views

booking.com not canceling previous booking while booking another

I have already booked one hotel through booking.com. Now I want to book another. I want to keep both of these bookings for now and decide latter which one to cancel. Both of these hotels have Free ...
1
vote
0answers
59 views

Failure to book reported by OTA, but a refusal to refund. What to do?

I have flown from Berlin TXL to Paris ORY with Aigle Azur, flight number ZI608 (09:55 --- 11:55) on the 30th of April 2019. There is a circumstance regarding ticket sale which has had me, so far ...
0
votes
2answers
144 views

Skipping the last leg of a return flight; any impact on frequent flyer miles?

Suppose I have this itinerary: outbound: A -> B -> C inbound: C -> B -> D -> A A, B, D are cities in the US, C is a city overseas. I'll have only carry-on luggage. One detail: this ticket has ...
2
votes
2answers
164 views

Will I still be charged a cancellation fee from a hotel if I've already paid for my night in full?

I booked a night at a hotel on booking.com and have already paid the reservation in full which is £153. I can't make it anymore due to a family emergency. The booking.com email said that I will have ...
2
votes
1answer
319 views

Want to cancel my return flight with Wizzair. Is it worth to bother?

I want to cancel my return flight for 2 people with Wizzair 1 month before the flight(no insurance). I have 2 flights to Italy and 2 back from Italy. Is it worth it or the fee is gonna be too high? ...
3
votes
1answer
178 views

Forceful change of flight schedule by American Airlines

I bought an international flight via an online travel agent. Recently I received an email from the agent saying that the flight schedule has been changed by the airline. There was a button which I was ...
3
votes
0answers
76 views

Can I cancel a flight reservation after a minor change?

I booked a flight from where I live now to Beijing and back, but I've gotten a new job and will be moving (interestingly, to the city that the flight has a layover in). Normally, I realize that ...
1
vote
1answer
134 views

Jet Airways Cancellation on connecting ticket

I have a flight soon from VIE-AMS-BLR. The VIE-AMS part is operated by KLM, but the second leg is operated by Jet, who recently suspended all international flights. My ticket is from KLM, so who ...
2
votes
1answer
154 views

Regarding Jet Airways flight cancellation

I book my flight from Delhi to Paris, my journey schedule is as follows: onward journey 21st April 2019 (Delhi-Bombay-Paris) and return journey 30 April 2019 (Paris-Bombay-Delhi) in Jet Airways. Now ...
5
votes
0answers
303 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
16
votes
1answer
415 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
77
votes
7answers
10k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
0
votes
1answer
209 views

Last leg canceled, airline isn't cooperating

My son is traveling from Peru to Atlanta, changing at Fort Lauderdale, on Spirit Airlines. He has reached FLL but Spirit canceled his FLL to ATL flight. (No apparent reason, not weather related as far ...
2
votes
1answer
251 views

Flight time has been changed - Ryanair refuses to cancel

I have received today an email that my flight time has been changed from 10:50 to 12:15. Even if it is 1 hour and 25 minutes I wanted to cancel my flight (Flight is only about 1 hour). The airline (in ...
2
votes
1answer
81 views

Consequences of cancelling a Tier 5 GAE UK visa [closed]

I am a non-EU citizen. I have signed a contract for a summer internship in the UK and the company is going to sponsor a Tier 5 GAE visa for me (so at some point I will have to go to an appointment to ...
15
votes
2answers
3k views

Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

I have bought tickets for a flight with Etihad Airways through Flighttix. Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
46
votes
8answers
14k views

Can a hotel cancel a confirmed reservation?

I booked a hotel a yesterday though Booking.com for a special occasion in Barcelona (I'm traveling from another European country). The booking isn't for another few months. The booking includes: ...

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