Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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100 views

British airways refund

I booked a flight from MAA to LHR direct flight for travel in January. BA kept cancelling the flight and finally I changed the booking to a connection flight (MAA -> BOM -> LHR) for the 28th of ...
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1answer
113 views

Were companies required to issue pandemic flight vouchers in the US?

Back when the pandemic first landed in the US, we cancelled some flights that we had booked. The company we booked through offered us vouchers that ostensibly expired at the end of this year (9 ...
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1answer
188 views

Cancelled stamp on passport [closed]

I have a friend, from Zimbabwe, that stated, some time back she wanted to visit SA and got the stamp in her passport, she then, however, decided not to travel anymore. They cancelled the stamp. Can ...
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1answer
225 views

Can one cancel the return flight with Qatar Airways and if so, what is the fee?

https://www.qatarairways.com/en/travel-with-confidence.html (mirror) states: [Applicable for tickets issued up to 30 April 2021.] You also have the option to refund the unutilised value of your ...
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1answer
143 views

EC 261 refund: marketing vs operating carrier

Let's a assume a flight from the US to Europe with two legs: A transatlantic and a short connection inside the EU. The ticket is sold and the transatlantic is operated by the marketing carrier, say ...
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44 views

Rerouting options under EC261

We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
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0answers
99 views

Return cancelled after outbound has already been taken: what are my rights?

I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid They flew to Delhi with BA but the return was cancelled due to Covid. I'm trying to ...
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1answer
255 views

British Airways (one-leg) flight cancelled due to Covid

My return BA flight (Del-Lon) for the 5th of January is canceled due to new covid regulation. I booked the ticket through Opodo and purchased a completely flexible ticket. I requested Opodo for ...
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83 views

How can I figure out why my flight was cancelled?

I try to keep the question as general as possible. I received a notification 1h before departure that my flight was cancelled. After a lot of work, I managed to be rebooked on the same flight one week ...
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1answer
57 views

Flying from Beijing to Istanbul through Amsterdam in mid January: if the flight is cancelled, what are my options?

My girlfriend and I are planning to meet in Turkey in January. She flies from Beijing via Amsterdam to Istanbul. But currently, Turkey has blocked flights from the Netherlands because of the new COVID ...
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7answers
3k views

Do airlines book you on other airlines if they cancel flights?

I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
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1answer
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Flexibility with e-credit: could I use credit at one company to buy flight from another (partner) company?

With the covid pandemic, companies have now a much more flexible cancelling policy, allowing passengers to cancel a flight and giving them an e-credit to be used with them. I am concerned though that ...
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2answers
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Ryanair using “unauthorised screen scraper” argument to refuse refund

I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
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51 views

Flight Cancelled due to Covid [duplicate]

Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
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106 views

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
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2answers
183 views

If I miss the outbound in round trip booking, do I use the inbound ticket?

I want to book a one-way flight from QatarAirways from Tehran(IKA) to Montreal(YUL) and the price is 1100$ for one-way trip but the price of a round-trip from YUL to IKA (YUL to IKA as outbound ~450$ ...
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3answers
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COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
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1answer
496 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
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1answer
624 views

EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
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Christmas flights UK<->Lithuania being canceled, merits of rebooking now?

Having some time off over Christmas, pandemic permitting we had hoped to travel to Lithuania from the UK. We booked flights there and back, but due to tight schedule we had to book them separately to ...
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3answers
303 views

When do flight cancellations start to affect previously confirmed reservations?

Before COVID, I booked some flights on Turkish Airlines (TK). Due to COVID, the trip is off the cards, so I'd like to get a full refund. However, under TK's policies, while I'm entitled to change ...
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Was Air Canada flight AC1074 for April 14, 2020 cancelled? [duplicate]

Was Air Canada flight AC 1074 depart Denver to Montreal cancelled?
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2answers
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Why is Lufthansa cancelling flights to India?

Does anyone know why Lufthansa has cancelled flights to India up to 20th October?
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Singapore airlines flight cancellations [duplicate]

Did Singapore Airlines flight SQ 217 from Singapore to Melbourne on 15 April fly or was it cancelled.
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One leg of ticket cancelled, other leg disappeared online

I am going from Los Angeles to Istanbul and then to Tehran. Turkish airline flight has been canceled to Tehran. When I am going to reschedule my ticket, it only shows that I have 1 flight (Istanbul to ...
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1answer
81 views

No refund cancellation policy and CoViD-19

My sincere apologies if this was already asked and answered before, I failed to find a similar question. I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
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2answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
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4answers
6k views

What’s the point of flight ticket cancellation charges?

Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to me that this mostly applies to the economy class ...
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1answer
66 views

Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?

In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now. In June, the airline cancelled part of the journey (the ...
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0answers
83 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
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1answer
146 views

Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
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172 views

TAP Air Portugal changing flight for free is not possible

I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September. It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference. However ...
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2answers
309 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
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0answers
56 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
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1answer
210 views

Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?

I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were: Nanning -> Shanghai (Spring ...
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1answer
192 views

After flight rescheduled infant is >2 years old. Do I need to buy a new ticket?

I have a two-way airline ticket for an infant with no separate seat. The airline canceled flight back and rescheduled tickets for a new date. But on this new date, an infant is already 2 years old, so ...
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3answers
6k views

Are flights from London to Bucharest for real? COVID-19

I urgently need a one-way ticket to Bucharest, Romania. In the last two weeks, I booked with Wizz-air from Luton, flight got cancelled, booked again, cancelled again 3 times with the reason given by ...
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1answer
60 views

Under what conditions can travellers from Germany be reimbursed in case of a travel warning?

According to an article published on tagesschau.de 2020-06-10, travellers who book with a German provider are entitled to a refund if the Auswärtiges Amt (foreign office) issues a Reisewarnung (travel ...
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1answer
331 views

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
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3answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
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0answers
215 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
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2answers
1k views

Need to find a reservation with Delta airlines, scheduled for June 18-June 30

Reservation was made through airline reservations. Charge went through my bank account. The reservation co. sent me an email with a confirmation no., which Delta says is incorrect. Contact air ...
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1answer
104 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
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1answer
2k views

Who is the “lead booker” of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
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2answers
897 views

Can I cancel my Ryanair flight for free within 24 hours?

Can I cancel a Ryanair flight I boutght less than 24 hours ago for free? I've hear and read somewhere that this is possible with some companies. Is Ryanair one of this? How do I cancel the flight for ...
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2answers
218 views

EU261, cancelled connection and predating duty of care

BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled. Now,...
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1answer
160 views

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
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2answers
497 views

MEA cancelled flight due to coronavirus

I bought 2 tickets from Switzerland to Lebanon and back for this June. I bought the tickets with the Middle Eastern Airlines. Unfortunately, both flights were cancelled in April and no reason was ...
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0answers
65 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
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1answer
224 views

Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?

I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines. I logged into my account and clicked on "Manage Booking" and ...

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