Questions tagged [refunds]
Questions about obtaining Refunds for the various travel expenses.
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Air China - non-refundable ticket
I have a non-refundable ticket with Air China bought this month (September). Travel starts in January, it's a round trip. My plans have changed and I can't fly on this date so I'm looking for ...
4
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167
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What can I do with an Istanbulkart after I hit the 500 lira monthly loading limit?
When travelling in Istanbul, it's possible for up to 5 people to share one Istanbulkart. However, if you're using the "anonymous" cards you can easily buy from vending machines, for some ...
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1
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215
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Double compensation with Deutsche Bahn in NRW
In North Rhine-Westphalia (NRW) - Germany there exists an agreement between different regional transit operators (NRW Mobilitätsgarantie) to reimburse you a long-distance / high speed train ticket ...
- 164
3
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0
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113
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How do I get a refund from the Mytrip travel agency?
Exactly two months ago, my daughter and her two friends booked flights through Mytrip. Unfortunately, their flight was cancelled. The airline has already refunded Mytrip for all three passengers' ...
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1
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174
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UK transit visa fee refund
I applied for a UK visa online with all my details and submitted the application. Also paid the application fee online.
The next day I realized that I made a few errors in my application. I did not ...
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0
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132
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Unfairly charged by Iberia: what recourse do I have?
Iberia has unfairly charged me 60 euros of cancellation fees, directly contradicting their earlier promise, and their website does not have obvious ways to complain. What recourse do I have?
Details:
...
- 2,491
4
votes
2
answers
451
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Completing DB Passenger Delay Form
I booked a through ticket for two passengers from Bruges to Wien Hbf transferring at Bruxelles Midi & Frankfurt (Main) Hbf. Prior to the journey the published times changed and the Frankfurt Hbf ...
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8
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1
answer
3k
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Understanding booking dot com's "Free Cancellation" Policy
I booked some hotel and due to different reasons, had to cancel. I had booked with free cancellation no pre-payment (I did not read it at the time of booking as I wasn't expecting to cancel). I paid ...
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176
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How to sell an ÖBB Nightjet ticket?
We bought two tickets for each of two separate Austrian Railways (ÖBB) Nightjet trains from Amsterdam to Innsbruck. The plan was to decide later which ones we would use. The problem is that we ...
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0
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0
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727
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How to get an old boarding pass or some certificate?
My company is asking me to provide the boarding pass for reimbursement purposes. However I used the boarding pass via app and did not printed it out. I've found websites mentioning that it is not ...
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116
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Upgrade ticket booked via trainline.com and then refund it
I booked a non-refundable train ticket from London to Paris (return journey) via Trainline just today. Unfortunately later that same day I put my passport through the washing machine, completely ...
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229
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How to avoid duplicate charges for bags included in the base ticket?
Last year, when boarding the first leg of a three-leg ticket which had two checked bags per person, the airline (United) check-in attendant did not recognize that the second bag was already included ...
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vote
1
answer
118
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Getting compensation for baggage that agency failed to add to the ticket
I have bought a Turkish Airlines plane ticket through online travel agency https://www.smartfares.com. The ticket included checked baggage ($20) but at the check-in I discovered that the airline "...
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3
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1
answer
556
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Can I claim for my whole group's tickets on Delay Repay with Great Western Railway?
My Great Western Railways train (GWR) was delayed by 45 minutes, and an announcement was made that 'Delay Repay' claims would be permitted.
I understand that I can submit my tickets through the GWR ...
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2
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1
answer
132
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Does Kuwait airways honor full refund for cancelling flight within 24 hours since purchase?
I was wondering if all the flights into and out of US have to follow the rule of full refund for cancellation of a flight within 24 hours of purchase?
I can't find it specified on the website of ...
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8
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1
answer
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Qantas is refusing to apply DOT’s free cancellation within 24 hrs policy
Can someone tell me if they think Qantas can refuse our refund given the following.
The flight was cancelled within the 24 hour cancellation window.
The flight was departing from the USA (JFK) and ...
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11
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3
answers
3k
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Refund for cancelled DB train but I don't have a bank account with BIC/IBAN
My husband and I purchased 2 Deutsche Bahn tickets from Brussels to Cologne and the train was canceled. The Passenger Rights states that you are entitled to a refund however they only refund to a bank ...
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2
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Refund for mistaken credit card charge is less than initial charge, apparently due to exchange rates and/or fees
A hotel wrongly charged my credit card (for mini-bar items I never took). I emailed them and they refunded me. Only they refunded me a smaller amount than the initial charge. I expect the difference ...
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1
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225
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What's the deadline to request a ticket refund with KLM?
KLM airline offers fully refundable tickets ("Flex"):
What's the exact deadline to request a ticket refund with KLM?
Below is what I could find in the ticket policy (clicking on "Show ...
- 51.9k
7
votes
0
answers
208
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Collecting an Oyster card refund without tapping in [closed]
I've had a service delay refund approved for my Oyster card today, but I only have 2 days to tap in to collect it. Its a Friday and I'm not travelling for a few days, is there a way I can collect it ...
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3
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How do I get a full refund when my Airbnb accommodation was inaccessible due to a hurricane?
I had booked an Airbnb unit with a host, but I was unable to physically access the unit due to power lines literally blocking the entire entrance/exit to the community. Turns out a hurricane two days ...
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0
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1
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146
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Is it possible to get a refund or reschedule a flight booked with MyTrip.com? [closed]
I believe this company is entirely deceptive, run by individuals in India who don't have a firm grasp of English, making it nearly impossible to comprehend the individuals who answer their calls.
I ...
3
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1
answer
438
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Is Aegean Air's cancellation penalty for Flex/ComfortFlex applied per booking, per leg, per passenger, or somehow else?
Consider one-way tickets from Paris to Larnaka with Aegean Air on December 1, 2022 for two adults. The website shows a price per adult per ticket (not per leg); if I choose a fare, the doubled number ...
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2
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2
answers
364
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Why do some airlines have indemnity forms even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons?
Why do some airlines have indemnity forms, even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons? What do the forms add that is not already in the ICAO ...
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11
votes
2
answers
1k
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What is the best strategy for pursuing a refund from an accommodation provider who cancelled our stay through Booking.com - and kept our money?
I am UK based and booked accommodation in Boston through Booking.com. The accommodation provider cancelled shortly before our stay was due to start and promised a full refund.
After waiting the 30 ...
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4
votes
1
answer
1k
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I can't rebook ticket for a different passenger
I booked a flight for a friend for Cyprus to Fort Myers FL with my credit card in January 2022, 2 weeks in advance of travel.
He did not take the flight and chose to stay and we no longer are in ...
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5
votes
3
answers
440
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Does check in online change the cancelation policy?
I have a general question. Does check-in online affect the cancelation policy (such as refund amount and etc.) or they are not related together? I need to know this since I need to check-in within 48 ...
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1
answer
614
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Can you get a refund if your booked seat is changed at the gate?
I have paid alongside my ticket (ITA Light fare) for a seat selection.
However, at the gate, most passengers got their seat changed and I got switched along.
As I have paid for it, due to the ...
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24
votes
1
answer
2k
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Bus failed to pick us up; must the operator refund our taxi fare?
I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
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2
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I accidentally booked the same flight twice and only noticed at check-in – do I have reasons to get refund back for one of them?
While booking a flight and paying for it, I had connection issues. When checking in in person, I was asked for my booking number because they expected two passengers with my name on that flight. Only ...
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0
answers
62
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Booking cancelable flights [duplicate]
Schengen visas require that I provide confirmed flight bookings. But I had a flight last week that I couldn't take because the visa was delayed. This has resulted in a lot of unnecessary costs. Now ...
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1
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244
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Trouble with delays with American Airlines, international travel
I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
8
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1
answer
374
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Rights when missing a flight due to security issue
Earlier today, my wife was supposed to fly from Hamburg to Porto, with a stop in Madrid (purchased on the same booking from the airline, one way). She arrived at the airport in plenty of time (around ...
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2
answers
390
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How can I ask for compensation for Lufthansa delay in refunding me?
I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
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137
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Flights delay make me unable to board subsequent train and flight tickets. Could I ask for refund
A Singaporean airline arrived one hour later than announced to its final destination (within EU). Therefore I was unable to board my train, which led to another airport for my next flight (destination ...
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2
votes
1
answer
413
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Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?
I read:
The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying.
Does that rule apply to anyone,...
- 51.9k
0
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1
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543
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Does Japan Airlines have an unconditional 24-hour refund policy?
I am trying to understand whether/when Japan Airlines has an unconditional 24-hour refund policy, i.e. offers a full ticket refund if the ticket was purchased through Japan Airlines in the last 24 ...
- 51.9k
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vote
2
answers
535
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United Airlines 24-hour refund policy: are non Basic Economy tickets fully refundable within 24 hours of booking? (purchase made >7days before flight)
I read on the United Airlines 24-hour refund policy (mirror):
Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your ...
- 51.9k
2
votes
0
answers
939
views
American Airlines 24-hour refund: how do I know if a ticket has "Sale-imposed nonrefundable taxes" or "Taxes we must pay whether or not you travel"?
I read on the American Airlines 24-hour refund policy (mirror) that "sale-imposed nonrefundable taxes" and "taxes we must pay whether or not you travel" are not refunded (see quote ...
- 51.9k
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vote
1
answer
247
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Messy airplane booking - what are my options?
I have a bit of a messy plane ticket booking. I am based in the UK.
In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa.
Due to COVID-19 restrictions in the UK at the time ...
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1
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78
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Travel Voucher and refundable tickets
I understand that airlines only provide travel vouchers to be used in the future for travel changes due to COVID (e.g. you cannot travel because you are positive). But, let's say that credit is used ...
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4
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105
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Online travel agency does not answer my messages about refunding my cancelled flights
I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund:
...
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2
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1
answer
251
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Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months
I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021.
On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
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2
answers
111
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Does the 24 airline ticket cancellation rule allow refunds even after “check in”?
Most tickets have a 24 hour no fee cancellation policy. What if I book a ticket let’s say with American Airlines right now (ticket will be say 10 hours from now). I go to the airport, check in, get a ...
3
votes
2
answers
2k
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Refund from Delta for canceled trip
I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
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3
answers
7k
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How to know if a Delta ticket is refundable?
I believe I booked a fully refundable ticket with Delta, but now I want to be sure. How can I check? My "Itinerary" available on their website under "My Trips" does not mention ...
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97
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Can a travel agent redeem Air Arabia credit on my name for someone else?
A few months back my AirArabia flight was canceled. As per their policy, they won't give a refund. Instead, they have given me a credit of the same amount for a year. Since I am not in the situation ...
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0
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1
answer
284
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Booking.com cancelation fee
What happens if I have missed free cancelation period and now to cancel reservation I have to be charged 500 Euros from booking.com, however, I do not have that amount available in My Revolut (which I ...
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1
answer
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I accidentally booked a non-refundable stay in the wrong location. Can I get money back?
I booked a last minute non-refundable stay on priceline.com but I've accidentally booked it in the wrong state. I immediately let priceline.com know and I tried to get a hold of the hotel but no ...
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1
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Flight Changed Itinerary by full day, Ticket bought through 3rd Party
Similar to: Flight itinerary/time/date change
I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz).
After the hassle-free 24 hour cancellation period had past, ...
- 43