Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

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Booking cancelable flights

Schengen visas require that I provide confirmed flight bookings. But I had a flight last week that I couldn't take because the visa was delayed. This has resulted in a lot of unnecessary costs. Now ...
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-4 votes
1 answer
224 views

Trouble with delays with American Airlines, international travel

I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
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2 answers
211 views

How can I ask for compensation for Lufthansa delay in refunding me?

I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
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1 answer
119 views

Flights delay make me unable to board subsequent train and flight tickets. Could I ask for refund

A Singaporean airline arrived one hour later than announced to its final destination (within EU). Therefore I was unable to board my train, which led to another airport for my next flight (destination ...
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3 votes
1 answer
329 views

Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?

I read: The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying. Does that rule apply to anyone,...
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1 answer
151 views

Does Japan Airlines have an unconditional 24-hour refund policy?

I am trying to understand whether/when Japan Airlines has an unconditional 24-hour refund policy, i.e. offers a full ticket refund if the ticket was purchased through Japan Airlines in the last 24 ...
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1 vote
2 answers
244 views

United Airlines 24-hour refund policy: are non Basic Economy tickets fully refundable within 24 hours of booking? (purchase made >7days before flight)

I read on the United Airlines 24-hour refund policy (mirror): Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your ...
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2 votes
0 answers
243 views

American Airlines 24-hour refund: how do I know if a ticket has "Sale-imposed nonrefundable taxes" or "Taxes we must pay whether or not you travel"?

I read on the American Airlines 24-hour refund policy (mirror) that "sale-imposed nonrefundable taxes" and "taxes we must pay whether or not you travel" are not refunded (see quote ...
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1 vote
1 answer
237 views

Messy airplane booking - what are my options?

I have a bit of a messy plane ticket booking. I am based in the UK. In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa. Due to COVID-19 restrictions in the UK at the time ...
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Travel Voucher and refundable tickets

I understand that airlines only provide travel vouchers to be used in the future for travel changes due to COVID (e.g. you cannot travel because you are positive). But, let's say that credit is used ...
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  • 713
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Online travel agency does not answer my messages about refunding my cancelled flights

I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund: ...
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2 votes
1 answer
218 views

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
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2 answers
102 views

Does the 24 airline ticket cancellation rule allow refunds even after “check in”?

Most tickets have a 24 hour no fee cancellation policy. What if I book a ticket let’s say with American Airlines right now (ticket will be say 10 hours from now). I go to the airport, check in, get a ...
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3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
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3 answers
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How to know if a Delta ticket is refundable?

I believe I booked a fully refundable ticket with Delta, but now I want to be sure. How can I check? My "Itinerary" available on their website under "My Trips" does not mention ...
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Can a travel agent redeem Air Arabia credit on my name for someone else?

A few months back my AirArabia flight was canceled. As per their policy, they won't give a refund. Instead, they have given me a credit of the same amount for a year. Since I am not in the situation ...
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1 answer
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Booking.com cancelation fee

What happens if I have missed free cancelation period and now to cancel reservation I have to be charged 500 Euros from booking.com, however, I do not have that amount available in My Revolut (which I ...
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-2 votes
1 answer
689 views

I accidentally booked a non-refundable stay in the wrong location. Can I get money back?

I booked a last minute non-refundable stay on priceline.com but I've accidentally booked it in the wrong state. I immediately let priceline.com know and I tried to get a hold of the hotel but no ...
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4 votes
1 answer
155 views

Flight Changed Itinerary by full day, Ticket bought through 3rd Party

Similar to: Flight itinerary/time/date change I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz). After the hassle-free 24 hour cancellation period had past, ...
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1 vote
0 answers
43 views

TAP Airline Refund

I purchased two tickets to Prague in November 2019 to leave June 16, 2020 on Priceline.com with the airline TAP -Then COVID hit. In May 2020 I was told by Priceline that I had to call TAP to ...
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2 votes
1 answer
231 views

Flight cancelled by Ryanair 16 May 2020. Refund requested

Ryanair cancelled my return flight to Palma (outward 22/06/2020 FR9997 and return 29/06/20202 FR 9998) on 16/05/2020. On the option of getting a refund or a voucher, I opted for the full refund as I ...
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10 votes
2 answers
2k views

Ryanair using "unauthorised screen scraper" argument to refuse refund

I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
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0 answers
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Flight Cancelled due to Covid [duplicate]

Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
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2 answers
162 views

Covid refund enquiry

I booked a flight from Newark to Lisbon with a connection to Manchester, which was a family trip... The airline had cancelled the flight, which I only found out when I went into the details of our ...
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1 vote
1 answer
79 views

Request refund from booking website or airline?

I booked a flight through Travelocity, and the flight was changed by more than 24 hours. Should I request a refund from Travelocity, or from American Airlines? I'm a US citizen flying from China.
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8 votes
3 answers
3k views

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
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1 vote
1 answer
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The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring

Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
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4 votes
1 answer
535 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
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Need to find if an international flight 2 months ago was cancelled [duplicate]

My parents were scheduled on UA8784 from IAD to MUC on July, 24 2020 22:30 and were told it was cancelled due to covid several days beforehand. They were refunded. We were on the same flight but as ...
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1 vote
1 answer
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No refund cancellation policy and CoViD-19

My sincere apologies if this was already asked and answered before, I failed to find a similar question. I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
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How can I get a refund from TAP after they rescheduled my flight?

I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. How do I claim it?...
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10 votes
2 answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
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AF 3550 APRIL 24 2020 Paris to Detroit cancelled? [duplicate]

Was AF 3550 Paris to Detroit actually cancelled On April 24 2020? The airline says it STILL hasn’t been so and are refusing a refund except of taxes.
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Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? [duplicate]

Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? I need to determine this information in the hope of obtaining a full refund, rather than a credit. Thanks.
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0 votes
1 answer
136 views

What has happened for my hold on flight tickets beyond 1 year in Qatar Airways?

I had reserved two tickets on 2 Sep 2018 for the US from Qatar Airways. Since my visa had not been issued for Travel Ban, I requested them to hold the tickets. Currently, I want to change these two ...
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1 vote
1 answer
177 views

Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?

In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now. In June, the airline cancelled part of the journey (the ...
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5 votes
0 answers
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Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
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2 votes
1 answer
86 views

Covid flight refunds from reseller very slow

I had books a set of flights that were due to occur in early April. When everyone started locking down the borders etc we cancelled them. Most were through an airline directly, and were converted to ...
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1 vote
1 answer
296 views

Filing consumer protection complaint about Swiss Air

My flight with Swiss was cancelled and I've been trying to request a refund for several months now. Every time the customer service tells me that they are solving the issue and it was sent to the ...
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3 votes
1 answer
1k views

COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?

I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
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2 votes
0 answers
60 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
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3 votes
0 answers
94 views

British Airways dragging their heels after written promise of a refund (2016) - can I complain/escalate? [closed]

TL;DR I booked flights mid-2016 (with British Airways via Tripsta) I became pregnant I was advised by doctors not to travel (see Zika virus) I cancelled booking (note: flight wasn't cancelled) I ...
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3 votes
1 answer
245 views

Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?

I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were: Nanning -> Shanghai (Spring ...
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2 votes
2 answers
320 views

EHIC, applying for a refund

I am a UK resident and while visiting Switzerland I went for a health check. I have a EHIC and wonder how I can apply for a refund. On the EHIC website it says that one can apply for a refund but I ...
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3 votes
1 answer
645 views

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
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9 votes
3 answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
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1 vote
0 answers
247 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
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  • 111
0 votes
1 answer
116 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
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  • 369
2 votes
1 answer
2k views

Who is the "lead booker" of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
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2 votes
0 answers
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What to do when airline does not update you regarding refunds?

Back in February I cancelled a flight I booked with AirChina and asked for a refund due to COVID-19 cases. I would know later that my refund request was processed on March and I was informed, ...
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