Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

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Asian airline with free 24-hour refunds?

I could buy a ticket from Asia to the US and get a full refund within 24 hours, but does anyone know of any Asian airline with shorter regional flights or a booking website that would allow me to use ...
aw3322's user avatar
  • 7
2 votes
0 answers
112 views

Flight cancellation refund not received after 6 months. What to do?

I am not sure if this question fits this forum. I made a booking for a flight from Amsterdam to Lyon in July 2023. I booked the ticket on Air France's website. I was assigned a booking number, but not ...
pseudomonas's user avatar
0 votes
1 answer
86 views

Tax Refund with D visa (Italy): possible?

I am studying at a university in Italy with a D-type visa. Also, a few days ago, I received my Permesso di Soggiorno card, valid for 1 year. My question is, I will return to my country in May (non-EU ...
mce's user avatar
  • 1
12 votes
4 answers
3k views

Nightjet Berlin-Paris: hidden clause about refund for flexible ticket!

We booked a nightjet ticket from Berlin to Paris. During the booking, there was no mention whatsoever of any conditions on the flexible fare. See pictures below for a sample booking: Then after ...
user141325's user avatar
1 vote
1 answer
234 views

Filling the reference information and Means of support section in Schengen Visa

I encountered the following while filling in the reference information. I will be staying at a hotel in Germany for 7 days. During my stay, I will be participating a three-day workshop at a research ...
Nadine's user avatar
  • 225
4 votes
0 answers
441 views

What can I do with an Istanbulkart after I hit the 500 lira monthly loading limit?

When travelling in Istanbul, it's possible for up to 5 people to share one Istanbulkart. However, if you're using the "anonymous" cards you can easily buy from vending machines, for some ...
lambshaanxy's user avatar
  • 99.7k
2 votes
1 answer
263 views

Double compensation with Deutsche Bahn in NRW

In North Rhine-Westphalia (NRW) - Germany there exists an agreement between different regional transit operators (NRW Mobilitätsgarantie) to reimburse you a long-distance / high speed train ticket ...
YPOC's user avatar
  • 174
4 votes
0 answers
418 views

How do I get a refund from the Mytrip travel agency?

Exactly two months ago, my daughter and her two friends booked flights through Mytrip. Unfortunately, their flight was cancelled. The airline has already refunded Mytrip for all three passengers' ...
Kellybo's user avatar
  • 41
1 vote
1 answer
198 views

UK transit visa fee refund

I applied for a UK visa online with all my details and submitted the application. Also paid the application fee online. The next day I realized that I made a few errors in my application. I did not ...
PRAVEEN KUMAR SRAVANAM's user avatar
1 vote
0 answers
155 views

Unfairly charged by Iberia: what recourse do I have?

Iberia has unfairly charged me 60 euros of cancellation fees, directly contradicting their earlier promise, and their website does not have obvious ways to complain. What recourse do I have? Details: ...
Szabolcs's user avatar
  • 2,490
4 votes
2 answers
676 views

Completing DB Passenger Delay Form

I booked a through ticket for two passengers from Bruges to Wien Hbf transferring at Bruxelles Midi & Frankfurt (Main) Hbf. Prior to the journey the published times changed and the Frankfurt Hbf ...
SuefromQ's user avatar
8 votes
1 answer
3k views

Understanding booking dot com's "Free Cancellation" Policy

I booked some hotel and due to different reasons, had to cancel. I had booked with free cancellation no pre-payment (I did not read it at the time of booking as I wasn't expecting to cancel). I paid ...
NelsonGon's user avatar
  • 241
1 vote
0 answers
234 views

How to sell an ÖBB Nightjet ticket?

We bought two tickets for each of two separate Austrian Railways (ÖBB) Nightjet trains from Amsterdam to Innsbruck. The plan was to decide later which ones we would use. The problem is that we ...
Martijn's user avatar
  • 11
1 vote
0 answers
2k views

How to get an old boarding pass or some certificate?

My company is asking me to provide the boarding pass for reimbursement purposes. However I used the boarding pass via an app and did not print it out. I've found websites mentioning that it is not ...
Oalvinegro's user avatar
2 votes
0 answers
149 views

Upgrade ticket booked via trainline.com and then refund it

I booked a non-refundable train ticket from London to Paris (return journey) via Trainline just today. Unfortunately later that same day I put my passport through the washing machine, completely ...
Daniel Porteous's user avatar
3 votes
1 answer
283 views

How to avoid duplicate charges for bags included in the base ticket?

Last year, when boarding the first leg of a three-leg ticket which had two checked bags per person, the airline (United) check-in attendant did not recognize that the second bag was already included ...
Vladimir Panteleev's user avatar
1 vote
1 answer
127 views

Getting compensation for baggage that agency failed to add to the ticket

I have bought a Turkish Airlines plane ticket through online travel agency https://www.smartfares.com. The ticket included checked baggage ($20) but at the check-in I discovered that the airline "...
dimnnv's user avatar
  • 251
3 votes
1 answer
784 views

Can I claim for my whole group's tickets on Delay Repay with Great Western Railway?

My Great Western Railways train (GWR) was delayed by 45 minutes, and an announcement was made that 'Delay Repay' claims would be permitted. I understand that I can submit my tickets through the GWR ...
EleventhDoctor's user avatar
2 votes
1 answer
167 views

Does Kuwait airways honor full refund for cancelling flight within 24 hours since purchase?

I was wondering if all the flights into and out of US have to follow the rule of full refund for cancellation of a flight within 24 hours of purchase? I can't find it specified on the website of ...
Tim's user avatar
  • 885
8 votes
1 answer
2k views

Qantas is refusing to apply DOT’s free cancellation within 24 hrs policy

Can someone tell me if they think Qantas can refuse our refund given the following. The flight was cancelled within the 24 hour cancellation window. The flight was departing from the USA (JFK) and ...
Michelle's user avatar
11 votes
4 answers
4k views

Refund for cancelled DB train but I don't have a bank account with BIC/IBAN

My husband and I purchased 2 Deutsche Bahn tickets from Brussels to Cologne and the train was canceled. The Passenger Rights states that you are entitled to a refund however they only refund to a bank ...
AW7580's user avatar
  • 119
15 votes
2 answers
2k views

Refund for mistaken credit card charge is less than initial charge, apparently due to exchange rates and/or fees

A hotel wrongly charged my credit card (for mini-bar items I never took). I emailed them and they refunded me. Only they refunded me a smaller amount than the initial charge. I expect the difference ...
Kvothe's user avatar
  • 467
1 vote
1 answer
449 views

What's the deadline to request a ticket refund with KLM?

KLM airline offers fully refundable tickets ("Flex"): What's the exact deadline to request a ticket refund with KLM? Below is what I could find in the ticket policy (clicking on "Show ...
Franck Dernoncourt's user avatar
7 votes
0 answers
297 views

Collecting an Oyster card refund without tapping in [closed]

I've had a service delay refund approved for my Oyster card today, but I only have 2 days to tap in to collect it. Its a Friday and I'm not travelling for a few days, is there a way I can collect it ...
Blah blah's user avatar
20 votes
3 answers
6k views

How do I get a full refund when my Airbnb accommodation was inaccessible due to a hurricane?

I had booked an Airbnb unit with a host, but I was unable to physically access the unit due to power lines literally blocking the entire entrance/exit to the community. Turns out a hurricane two days ...
Can-Diss'd's user avatar
0 votes
1 answer
166 views

Is it possible to get a refund or reschedule a flight booked with MyTrip.com? [closed]

I believe this company is entirely deceptive, run by individuals in India who don't have a firm grasp of English, making it nearly impossible to comprehend the individuals who answer their calls. I ...
Andrea Campanella's user avatar
3 votes
1 answer
643 views

Is Aegean Air's cancellation penalty for Flex/ComfortFlex applied per booking, per leg, per passenger, or somehow else?

Consider one-way tickets from Paris to Larnaka with Aegean Air on December 1, 2022 for two adults. The website shows a price per adult per ticket (not per leg); if I choose a fare, the doubled number ...
yeputons's user avatar
  • 247
2 votes
2 answers
393 views

Why do some airlines have indemnity forms even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons?

Why do some airlines have indemnity forms, even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons? What do the forms add that is not already in the ICAO ...
Franck Dernoncourt's user avatar
11 votes
2 answers
2k views

What is the best strategy for pursuing a refund from an accommodation provider who cancelled our stay through Booking.com - and kept our money?

I am UK based and booked accommodation in Boston through Booking.com. The accommodation provider cancelled shortly before our stay was due to start and promised a full refund. After waiting the 30 ...
EleventhDoctor's user avatar
4 votes
1 answer
1k views

I can't rebook ticket for a different passenger

I booked a flight for a friend for Cyprus to Fort Myers FL with my credit card in January 2022, 2 weeks in advance of travel. He did not take the flight and chose to stay and we no longer are in ...
Reenski's user avatar
  • 49
5 votes
3 answers
517 views

Does check in online change the cancelation policy?

I have a general question. Does check-in online affect the cancelation policy (such as refund amount and etc.) or they are not related together? I need to know this since I need to check-in within 48 ...
Ahmad Turani's user avatar
5 votes
1 answer
642 views

Can you get a refund if your booked seat is changed at the gate?

I have paid alongside my ticket (ITA Light fare) for a seat selection. However, at the gate, most passengers got their seat changed and I got switched along. As I have paid for it, due to the ...
Nicolas Formichella's user avatar
24 votes
1 answer
3k views

Bus failed to pick us up; must the operator refund our taxi fare?

I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
Psychonaut's user avatar
  • 2,067
5 votes
2 answers
5k views

I accidentally booked the same flight twice and only noticed at check-in – do I have reasons to get refund back for one of them?

While booking a flight and paying for it, I had connection issues. When checking in in person, I was asked for my booking number because they expected two passengers with my name on that flight. Only ...
dodi's user avatar
  • 203
0 votes
0 answers
62 views

Booking cancelable flights [duplicate]

Schengen visas require that I provide confirmed flight bookings. But I had a flight last week that I couldn't take because the visa was delayed. This has resulted in a lot of unnecessary costs. Now ...
Mohamed Khamis's user avatar
-4 votes
1 answer
247 views

Trouble with delays with American Airlines, international travel

I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
Aritro Pathak's user avatar
8 votes
1 answer
408 views

Rights when missing a flight due to security issue

Earlier today, my wife was supposed to fly from Hamburg to Porto, with a stop in Madrid (purchased on the same booking from the airline, one way). She arrived at the airport in plenty of time (around ...
Chris H's user avatar
  • 12.1k
0 votes
2 answers
444 views

How can I ask for compensation for Lufthansa delay in refunding me?

I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
Sasan's user avatar
  • 283
1 vote
1 answer
142 views

Flights delay make me unable to board subsequent train and flight tickets. Could I ask for refund

A Singaporean airline arrived one hour later than announced to its final destination (within EU). Therefore I was unable to board my train, which led to another airport for my next flight (destination ...
Minh Triet's user avatar
2 votes
1 answer
496 views

Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?

I read: The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying. Does that rule apply to anyone,...
Franck Dernoncourt's user avatar
0 votes
1 answer
796 views

Does Japan Airlines have an unconditional 24-hour refund policy?

I am trying to understand whether/when Japan Airlines has an unconditional 24-hour refund policy, i.e. offers a full ticket refund if the ticket was purchased through Japan Airlines in the last 24 ...
Franck Dernoncourt's user avatar
1 vote
2 answers
737 views

United Airlines 24-hour refund policy: are non Basic Economy tickets fully refundable within 24 hours of booking? (purchase made >7days before flight)

I read on the United Airlines 24-hour refund policy (mirror): Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your ...
Franck Dernoncourt's user avatar
2 votes
0 answers
1k views

American Airlines 24-hour refund: how do I know if a ticket has "Sale-imposed nonrefundable taxes" or "Taxes we must pay whether or not you travel"?

I read on the American Airlines 24-hour refund policy (mirror) that "sale-imposed nonrefundable taxes" and "taxes we must pay whether or not you travel" are not refunded (see quote ...
Franck Dernoncourt's user avatar
1 vote
1 answer
253 views

Messy airplane booking - what are my options?

I have a bit of a messy plane ticket booking. I am based in the UK. In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa. Due to COVID-19 restrictions in the UK at the time ...
turnip's user avatar
  • 591
0 votes
1 answer
104 views

Travel Voucher and refundable tickets

I understand that airlines only provide travel vouchers to be used in the future for travel changes due to COVID (e.g. you cannot travel because you are positive). But, let's say that credit is used ...
user's user avatar
  • 723
4 votes
0 answers
107 views

Online travel agency does not answer my messages about refunding my cancelled flights

I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund: ...
Ionică Bizău's user avatar
2 votes
1 answer
278 views

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
Alberto Chiusole's user avatar
0 votes
2 answers
115 views

Does the 24 airline ticket cancellation rule allow refunds even after “check in”?

Most tickets have a 24 hour no fee cancellation policy. What if I book a ticket let’s say with American Airlines right now (ticket will be say 10 hours from now). I go to the airport, check in, get a ...
user123700's user avatar
3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
user9870949's user avatar
0 votes
3 answers
8k views

How to know if a Delta ticket is refundable?

I believe I booked a fully refundable ticket with Delta, but now I want to be sure. How can I check? My "Itinerary" available on their website under "My Trips" does not mention ...
John Pardon's user avatar
  • 1,710

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