Questions tagged [refunds]
Questions about obtaining Refunds for the various travel expenses.
213
questions
0
votes
1answer
51 views
Travel Voucher and refundable tickets
I understand that airlines only provide travel vouchers to be used in the future for travel changes due to COVID (e.g. you cannot travel because you are positive). But, let's say that credit is used ...
4
votes
0answers
93 views
Online travel agency does not answer my messages about refunding my cancelled flights
I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund:
...
2
votes
1answer
197 views
Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months
I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021.
On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
0
votes
2answers
95 views
Does the 24 airline ticket cancellation rule allow refunds even after “check in”?
Most tickets have a 24 hour no fee cancellation policy. What if I book a ticket let’s say with American Airlines right now (ticket will be say 10 hours from now). I go to the airport, check in, get a ...
3
votes
2answers
2k views
Refund from Delta for canceled trip
I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
0
votes
3answers
1k views
How to know if a Delta ticket is refundable?
I believe I booked a fully refundable ticket with Delta, but now I want to be sure. How can I check? My "Itinerary" available on their website under "My Trips" does not mention ...
1
vote
1answer
75 views
Can a travel agent redeem Air Arabia credit on my name for someone else?
A few months back my AirArabia flight was canceled. As per their policy, they won't give a refund. Instead, they have given me a credit of the same amount for a year. Since I am not in the situation ...
0
votes
1answer
123 views
Booking.com cancelation fee
What happens if I have missed free cancelation period and now to cancel reservation I have to be charged 500 Euros from booking.com, however, I do not have that amount available in My Revolut (which I ...
-2
votes
1answer
442 views
I accidentally booked a non-refundable stay in the wrong location. Can I get money back?
I booked a last minute non-refundable stay on priceline.com but I've accidentally booked it in the wrong state. I immediately let priceline.com know and I tried to get a hold of the hotel but no ...
4
votes
1answer
142 views
Flight Changed Itinerary by full day, Ticket bought through 3rd Party
Similar to: Flight itinerary/time/date change
I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz).
After the hassle-free 24 hour cancellation period had past, ...
1
vote
0answers
42 views
TAP Airline Refund
I purchased two tickets to Prague in November 2019 to leave June 16, 2020 on Priceline.com with the airline TAP -Then COVID hit. In May 2020 I was told by Priceline that I had to call TAP to ...
2
votes
1answer
223 views
Flight cancelled by Ryanair 16 May 2020. Refund requested
Ryanair cancelled my return flight to Palma (outward 22/06/2020 FR9997 and return 29/06/20202 FR 9998) on 16/05/2020. On the option of getting a refund or a voucher, I opted for the full refund as I ...
10
votes
2answers
2k views
Ryanair using "unauthorised screen scraper" argument to refuse refund
I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
0
votes
0answers
51 views
Flight Cancelled due to Covid [duplicate]
Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
0
votes
2answers
161 views
Covid refund enquiry
I booked a flight from Newark to Lisbon with a connection to Manchester, which was a family trip...
The airline had cancelled the flight, which I only found out when I went into the details of our ...
1
vote
1answer
79 views
Request refund from booking website or airline?
I booked a flight through Travelocity, and the flight was changed by more than 24 hours. Should I request a refund from Travelocity, or from American Airlines?
I'm a US citizen flying from China.
8
votes
3answers
3k views
COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?
I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship).
Some weeks later, still in June 2020, I got notified that my ...
1
vote
0answers
506 views
The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring
Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
4
votes
1answer
519 views
Outbound leg cancelled – Can I get a partial refund?
I have a trip booked in November with the
outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg,
and the
return on Lufthansa from Nuremberg via Frankfurt to Zurich.
I have been ...
0
votes
0answers
52 views
Need to find if an international flight 2 months ago was cancelled [duplicate]
My parents were scheduled on UA8784 from IAD to MUC on July, 24 2020 22:30 and were told it was cancelled due to covid several days beforehand. They were refunded. We were on the same flight but as ...
1
vote
1answer
88 views
No refund cancellation policy and CoViD-19
My sincere apologies if this was already asked and answered before, I failed to find a similar question.
I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
1
vote
0answers
70 views
How can I get a refund from TAP after they rescheduled my flight?
I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. How do I claim it?...
10
votes
2answers
4k views
Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?
Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
0
votes
0answers
81 views
AF 3550 APRIL 24 2020 Paris to Detroit cancelled? [duplicate]
Was AF 3550 Paris to Detroit actually cancelled On April 24 2020? The airline says it STILL hasn’t been so and are refusing a refund except of taxes.
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votes
0answers
46 views
Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? [duplicate]
Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? I need to determine this information in the hope of obtaining a full refund, rather than a credit. Thanks.
0
votes
1answer
129 views
What has happened for my hold on flight tickets beyond 1 year in Qatar Airways?
I had reserved two tickets on 2 Sep 2018 for the US from Qatar Airways. Since my visa had not been issued for Travel Ban, I requested them to hold the tickets. Currently, I want to change these two ...
1
vote
1answer
149 views
Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?
In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now.
In June, the airline cancelled part of the journey (the ...
5
votes
0answers
90 views
Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?
This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights:
Cancellation occurs when:
...
2
votes
1answer
82 views
Covid flight refunds from reseller very slow
I had books a set of flights that were due to occur in early April.
When everyone started locking down the borders etc we cancelled them.
Most were through an airline directly, and were converted to ...
1
vote
1answer
271 views
Filing consumer protection complaint about Swiss Air
My flight with Swiss was cancelled and I've been trying to request a refund for several months now. Every time the customer service tells me that they are solving the issue and it was sent to the ...
3
votes
1answer
1k views
COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?
I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
2
votes
0answers
59 views
Hotel refund with hotels.com
In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
3
votes
0answers
94 views
British Airways dragging their heels after written promise of a refund (2016) - can I complain/escalate? [closed]
TL;DR
I booked flights mid-2016 (with British Airways via Tripsta)
I became pregnant
I was advised by doctors not to travel (see Zika virus)
I cancelled booking (note: flight wasn't cancelled)
I ...
3
votes
1answer
225 views
Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?
I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were:
Nanning -> Shanghai (Spring ...
2
votes
2answers
316 views
EHIC, applying for a refund
I am a UK resident and while visiting Switzerland I went for a health check. I have a EHIC and wonder how I can apply for a refund. On the EHIC website it says that one can apply for a refund but I ...
3
votes
1answer
541 views
Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?
Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
9
votes
3answers
6k views
Refunding the ticket, not the value of the ticket
I have been looking around and I see many question related to flights being cancelled due to COVID-19.
Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
1
vote
0answers
242 views
Can I get a cash refund from British Airways after applying for a voucher?
I booked my flight back in January with BA, the flight got cancelled in March due to Covid19.
Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
0
votes
1answer
112 views
Ryanair COVID-19 cancellation and following flight
Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
2
votes
1answer
2k views
Who is the "lead booker" of an Easyjet flight?
I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
2
votes
0answers
85 views
What to do when airline does not update you regarding refunds?
Back in February I cancelled a flight I booked with AirChina and asked for a refund due to COVID-19 cases. I would know later that my refund request was processed on March and I was informed, ...
2
votes
1answer
231 views
Passenger rights for canceled multi cities flight
I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
2
votes
2answers
203 views
Should I take any further action to get a refund or is Ryanair telling me I just have to wait?
Follow up on this question of mine.
I have received an e-mail from Ryanair informing me of the cancellation of the flight.
This e-mail, invites me to accept a 12-months valid voucher (which could be ...
2
votes
0answers
66 views
Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency
I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
vote
1answer
317 views
Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?
I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines.
I logged into my account and clicked on "Manage Booking" and ...
4
votes
2answers
1k views
Norwegian Air ticket conversion to CashPoints because of COVID19 is not working for me, why?
I had booked a ticket for two for June 2020 from Bulgaria to Finland before COVID19 happened. Now I want to cancel or refund my ticket, but the only option there is on the website of Norwegian Airline ...
0
votes
1answer
106 views
Best Strategy to Get a Refund from British Airways
I purchased a roundtrip plane ticket from Seattle (SEA) to London (LHR) for a trip that was supposed to take place the last week of March on British Airways (BA). Unfortunately I had to cancel the ...
16
votes
2answers
2k views
Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?
I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
5
votes
3answers
1k views
Ryanair offering voucher instead of refund I applied for
My flight with Ryanair was cancelled due to Covid-19.
They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
7
votes
2answers
696 views
How can I ask for full refund to Ryanair if I don't want to change my flight for coronavirus?
I have read this question & answer, and it convinced me that the best I can do with respect to my May 22nd-26th travel from London to Napoli and back to London, that Ryanair "kindly" suggested ...