Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

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8
votes
3answers
3k views

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
1
vote
0answers
106 views

The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring

Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
4
votes
1answer
488 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
0
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0answers
52 views

Need to find if an international flight 2 months ago was cancelled [duplicate]

My parents were scheduled on UA8784 from IAD to MUC on July, 24 2020 22:30 and were told it was cancelled due to covid several days beforehand. They were refunded. We were on the same flight but as ...
1
vote
1answer
73 views

No refund cancellation policy and CoViD-19

My sincere apologies if this was already asked and answered before, I failed to find a similar question. I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
0
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0answers
62 views

How can I get a refund from TAP after they rescheduled my flight?

I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. How do I claim it?...
10
votes
2answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
0
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0answers
81 views

AF 3550 APRIL 24 2020 Paris to Detroit cancelled? [duplicate]

Was AF 3550 Paris to Detroit actually cancelled On April 24 2020? The airline says it STILL hasn’t been so and are refusing a refund except of taxes.
0
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0answers
46 views

Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? [duplicate]

Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? I need to determine this information in the hope of obtaining a full refund, rather than a credit. Thanks.
0
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1answer
104 views

What has happened for my hold on flight tickets beyond 1 year in Qatar Airways?

I had reserved two tickets on 2 Sep 2018 for the US from Qatar Airways. Since my visa had not been issued for Travel Ban, I requested them to hold the tickets. Currently, I want to change these two ...
1
vote
1answer
64 views

Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?

In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now. In June, the airline cancelled part of the journey (the ...
4
votes
0answers
78 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
0
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0answers
42 views

Covid flight refunds from reseller very slow

I had books a set of flights that were due to occur in early April. When everyone started locking down the borders etc we cancelled them. Most were through an airline directly, and were converted to ...
0
votes
1answer
138 views

Filing consumer protection complaint about Swiss Air

My flight with Swiss was cancelled and I've been trying to request a refund for several months now. Every time the customer service tells me that they are solving the issue and it was sent to the ...
3
votes
1answer
763 views

COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?

I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
2
votes
0answers
53 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
3
votes
0answers
91 views

British Airways dragging their heels after written promise of a refund (2016) - can I complain/escalate? [closed]

TL;DR I booked flights mid-2016 (with British Airways via Tripsta) I became pregnant I was advised by doctors not to travel (see Zika virus) I cancelled booking (note: flight wasn't cancelled) I ...
1
vote
1answer
134 views

Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?

I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were: Nanning -> Shanghai (Spring ...
2
votes
2answers
297 views

EHIC, applying for a refund

I am a UK resident and while visiting Switzerland I went for a health check. I have a EHIC and wonder how I can apply for a refund. On the EHIC website it says that one can apply for a refund but I ...
3
votes
1answer
251 views

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
8
votes
3answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
0
votes
0answers
138 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
0
votes
1answer
100 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
2
votes
1answer
1k views

Who is the “lead booker” of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
1
vote
0answers
84 views

What to do when airline does not update you regarding refunds?

Back in February I cancelled a flight I booked with AirChina and asked for a refund due to COVID-19 cases. I would know later that my refund request was processed on March and I was informed, ...
2
votes
1answer
147 views

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
2
votes
2answers
188 views

Should I take any further action to get a refund or is Ryanair telling me I just have to wait?

Follow up on this question of mine. I have received an e-mail from Ryanair informing me of the cancellation of the flight. This e-mail, invites me to accept a 12-months valid voucher (which could be ...
2
votes
0answers
64 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
vote
1answer
152 views

Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?

I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines. I logged into my account and clicked on "Manage Booking" and ...
4
votes
2answers
396 views

Norwegian Air ticket conversion to CashPoints because of COVID19 is not working for me, why?

I had booked a ticket for two for June 2020 from Bulgaria to Finland before COVID19 happened. Now I want to cancel or refund my ticket, but the only option there is on the website of Norwegian Airline ...
0
votes
1answer
87 views

Best Strategy to Get a Refund from British Airways

I purchased a roundtrip plane ticket from Seattle (SEA) to London (LHR) for a trip that was supposed to take place the last week of March on British Airways (BA). Unfortunately I had to cancel the ...
16
votes
2answers
2k views

Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?

I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
5
votes
3answers
801 views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
6
votes
2answers
503 views

How can I ask for full refund to Ryanair if I don't want to change my flight for coronavirus?

I have read this question & answer, and it convinced me that the best I can do with respect to my May 22nd-26th travel from London to Napoli and back to London, that Ryanair "kindly" suggested ...
1
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0answers
4k views

Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 [duplicate]

Our TAP Air Portugal flight From San Francisco to Barcelona, scheduled for Apr 28, 2020, was canceled by the airline. We called TAP Air Portugal and asked for a full refund to our credit card, which ...
3
votes
0answers
90 views

Hotels.com booking with debit card

I have booked an apartment in Benidorm from Monday 25 to June 3rd of this year and I booked this with a debit card, but since booking I had to get a replacement card and was wondering if I try and ...
6
votes
2answers
217 views

If re-booked from a flight to a train, can one claim the airport taxes back?

Recently flew GOT-DUS-HAM (booked directly with the airline), whereby the DUS-HAM leg was cancelled last-minute and I got an open rail voucher. Can I get the airport taxes of the second flight ...
2
votes
1answer
106 views

Can a booking agency (rightfully) deduct a fee for refunding cancelled flights?

A person had their flights cancelled and was told by the airline to seek a refund from the booking agency (RCG). RCG said they'll charge an admin fee of SEK 399 (whereas the booking cost SEK 640) Is ...
3
votes
1answer
968 views

Getting refunded for a non-refundable booking due to the hotel closure because of the COVID-19 situation (Netherlands)

I made a non-refundable hotel room booking through the hotel website. The hotel is located in the Netherlands. Two days ago, a hotel manager informed me that they close the hotel for a certain period ...
1
vote
1answer
66 views

MULTI TICKETS refunds

I have flights from London to Japan (BA) Japan to Taiwan(china airway)Tiawan to Hong Kong (cathay pacific)Hong Kong to London (BA) The flight to Japan has been cancelled, am I due refunds on the o ...
5
votes
1answer
145 views

When does a flight count as “cancelled” by the airline? (partial cancellation)

We had booked a Boston<->Mumbai itinerary with Expedia on Air France. Original flights were operated by Air France, KLM, Vistara & Delta. Obviously we can't go since the countries are in lock ...
0
votes
0answers
102 views

Refunds if first leg of Airticket is cancelled - Lufthansa premium economy

I had booked a one way Premium Economy ticket with Lufthansa on the following itinerary for me and my daughter 31st March - Bangalore - Frankfurt - Vancouver - Saskatoon I had booked a return ticket ...
0
votes
0answers
54 views

How can I get my UK visa amount back [duplicate]

As world all know that covid-19. Because of this I can’t arrange a flight to UK due to log down in my country INDIA My VISA has a last date till April 12 can I get my amount back because I cannot ...
1
vote
1answer
1k views

TAP Airlines refusing refund of Top Executive tickets [duplicate]

We have fully refundable "Top Executive" tickets but they are refusing to give refunds. Only credit vouchers. Unacceptable. Has anyone been successful in getting refund rather than a voucher which has ...
0
votes
0answers
312 views

How to talk to customer service TAP's to receive a refund [duplicate]

I booked a ticket in December (before the Coronavirus outbreak made it outside of China) to fly from Lisbon to Tel Aviv in May, on the 24th of March TAP cancelled the flight. From what I understand ...
1
vote
2answers
501 views

Booking.com not refunding my Disneyland Paris stay

Back in January, I booked to stay in Hotel Disneyland Santa Fe in March (in Paris). Due to the effect Covid-19 has had in everyday life and travel, Disneyland Paris had to close including the hotels ...
1
vote
0answers
80 views

To what is the value of Qantas travel credit linked?

We're in South Africa and had booked flights with Qantas to see family in Sydney during May. With the current conditions it is necessary to cancel the flights and receive travel credit or ask for a ...
15
votes
5answers
792 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
10
votes
1answer
826 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
2
votes
1answer
402 views

Ryanair wants us to change our booking but we want a full refund. Should we wait until they cancel the flight? [closed]

In early February we booked flights from Frankfurt Intl to Porto with Ryanair (2 adults, 1 infant). The inbound flight is supposed to take place on April 13th and the outbound flight on May 1st. In ...