My flight with Ryanair was cancelled due to Covid-19.
They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used mentioned a 20 day processing time + 7 days for the actual payout. So this puts the payout somewhat today.
However, today I received another email from them, simply offering a voucher and the invite to book a flight within a year. The email says the voucher will be valid for a year, nothing about refunding the money after that time period which seems to be the case currently with most other airlines.
They also mention that I could still get the refund, however only after the consequences of the pandemic are under control, whenever that would be. They provide a link, which is the same link you would get when accepting their voucher and you have to scroll down to the last section and only there they talk about refunds. They say that I should contact them if I still want the refund. However, no means of contacting them is provided. They can't seriously expect to write an email since their customer support is totally unresponsive. What should I do? It seems like they are not really offering refunds any more, which would be against the law.