Questions tagged [ec261]
Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
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Flight from EU rescheduled 2 days prior to departure. Am I entitled for EC261?
We have booked a FlyOne Armenia flight 3F 928 from Paris (CDG) to Yerevan. It was originally scheduled to depart at 16:50 on Aug 19, and arrive at 23:10. However, today (Aug 17) at 10:39 (Paris time) ...
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Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?
I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
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Can airlines claim back denied boarding compensation+expenses from handling agents?
I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
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EU Flight Compensation - Airplane arrived late at departure airport due to bad weather at other airport
Recently I was flying from BER (Berlin, Germany) via FRA (Frankfurt, Germany) to IAD (Washington, USA). The airplane, that was designated for flight BER-->FRA arrived late due to bad weather at its ...
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Can business class passengers be downgraded to economy class without being reimbursed for the full difference?
I was reading Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004 and article 10 talks about upgrading and downgrading. It mentions the following:
If an operating air ...
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Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?
BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to:
Rain causing an electrical issue with a door;
An object being left behind the aircraft, preventing its ...
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Compensation under EU Regulation 261/04 - different airlines on booking, who is responsible?
We booked flights from ABZ-LHR-BKK through EVA Air, with the ABZ-LHR leg provided by British Airways, and the LHR-BKK leg provided by EVA Air - all legs are on the same EVA Air booking.
ABZ-LHR (...
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BA910 cancelled - was it extraordinary circumstances?
I was scheduled to fly on BA910 today (12/12/2022) and it was cancelled. No reason was provided for why and I was informed of the cancellation this morning. I was rebooked onto a flight leaving ...
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Can I claim compensation for flight delay under EU Reg 261? Airline claims cause is event outside of their control
A family member recently flew Air Canada from Venice to Los Angeles via Montreal. (If it matters, they're an EU citizen)
Due to a 3:32h delay of the original flight (VCE-YUL), they missed the ...
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How long does it take for the Czech Aviation Authority to reply to EU261 compensation disputes?
After 4 months of waiting for Delta to respond to my compensation request, I've filed a dispute with the Czech Aviation Authority. How long should I expect until I receive a reply?
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Can I claim compensation for incurred expenses and compensation under EU Reg 261?
EDIT:
To clarify my original question to make it clear.
I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
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What's Delta's official contact email/website for EC261 compensation?
5 weeks ago I've had a delayed flight from the EU via JFK, which caused me to miss my domestic connection, thus making me entitled for 600 euros of compensation under EU261. After arriving home I ...
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How long does it take for Delta to process EU261 compensation requests?
My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 600 EUR ...
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Is British Airways's reason for rejecting EC261 compensation legitimate?
On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
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Compensation in the EU after a delayed flight - In what time frame should compensation be issues?
Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline.
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How long can it rightfully take for an airline to reply to a EC261 claim?
I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months.
Is the company ...
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Rerouting options under EC261
We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
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Do airlines book you on other airlines if they cancel flights?
I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
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Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?
Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
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Outbound leg cancelled – Can I get a partial refund?
I have a trip booked in November with the
outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg,
and the
return on Lufthansa from Nuremberg via Frankfurt to Zurich.
I have been ...
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EC/261 eligibility for a multi-flight itinerary only partly in the EU
A followup to this question:
I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR.
Asia-IST
IST-EU
EU-...
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Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?
I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
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Is Eurowings's EC261 compensation refusal accurate?
Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily.
My immediate view is that such a ...
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Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?
Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced.
As I was re-routed and ...
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Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?
My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby ...
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Ryanair COVID-19 cancellation and following flight
Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
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EU261, cancelled connection and predating duty of care
BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure.
From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled.
Now,...
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No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?
Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated.
Airlines such ...
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Ryanair offering voucher instead of refund I applied for
My flight with Ryanair was cancelled due to Covid-19.
They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
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Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?
Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020. On 10 March 2020, Air Serbia ...
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What are my EC261 rights during the COVID-19 pandemic?
I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
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Can I get a refund for COVID-19 related cancellations?
In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund.
In which cases can one get a refund?
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Coronavirus and flight cancellations in Europe
Major European airlines canceled many flights to Asia due to the coronavirus outbreak. Lufthansa announced that up to 25% of short-haul and medium-haul flights could be canceled as well. I was ...
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Can airport handling agents pay out EC261 to a bank account immediately?
I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs unit to send them advance notice of their ...
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Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?
On last Monday, 2020-02-10 I had a bokking for the following flights:
SK1045 Kiruna 13:50 - Stockholm 15:30
LH2419 Stockholm 18:30 - Munich 20:40
(Apparently) Due to bad weather caused by storm ...
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My Iberia flight was cancelled, what are my options?
I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking actually consists of two flights, one ...
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Flight cancelled due to strikes
I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back.
The problem is that I have ...
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EC261 compensation for a delay between 3 and 4 hours
I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...
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Is EC 261/2004 in addition to other expenses, or does it cover them?
This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
After I complained to the The Norwegian Travel Complaint ...
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Compensation for a Missed Connection Flight
I had missed my connecting flight from Warsaw (WAW) to Belgrade (BEG) due to a delay of an hour approximately on my first flight from London (LHR) to Warsaw. As a result, I had to wait three hours in ...
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Norwegian Refuses Compensation For 5.5 Hour Delay
My JFK - CDG flight was delayed by 5.5 hours. In the end it was operated by Hi Fly's A380.
Norwegian has denied my EC261 claim, citing extraordinary circumstances. They claim it was caused by "...
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How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?
EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation:
(12) The trouble and inconvenience to ...
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What is the EU 261/2004 appeals process when an airline denies claim?
When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the traveller have? Is there a higher ...
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Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004.
Their reasoning for why ...
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EU compensation - fire alarm at the Flight Crew's hotel
I was on-board an afternoon flight from the EU, into the United States earlier last month.
This flight was delayed by about 3 hours, 30 minutes.
As this flight was delayed for over 3 hours, ...
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Does the EU 261 regulation applicable to Widerøe traveling inside Norway?
Widerøe is a Norwegian company operating inside Norway and closes by regions. Does the EU 261 regulation applicable to it when canceled and traveling within Norway? The question arises from the fact ...
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Is rebooked flight considered a delay
If I miss a flight from Warsaw (WAW) to Toronto (YYZ) due to the delay of an inbound connection (Moscow (SVO) to WAW), that was purchased from the same airline on the same ticket, and they can only ...
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Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier
I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number.
The first flight (Nairobi – Amsterdam)...
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EU Air Travel Passenger rights: Right to care: What to expect during delays
It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be taken care off (Article 9th of CE ...
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Flight compensation: how to calculate the distance? [duplicate]
Recently, I had a delayed flight which caused me to miss a connecting flight. For making the claim under EC261, I wonder which distance I should take into account. Do I take the distance of the ...
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