Questions tagged [ec261]

Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

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Is British Airways's reason for rejecting EC261 compensation legitimate?

On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
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Compensation in the EU after a delayed flight - In what time frame should compensation be issues?

Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline. ...
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3 votes
2 answers
219 views

How long can it rightfully take for an airline to reply to a EC261 claim?

I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months. Is the company ...
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Rerouting options under EC261

We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
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16 votes
7 answers
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Do airlines book you on other airlines if they cancel flights?

I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
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9 votes
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Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
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4 votes
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Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
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3 votes
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EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
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2 votes
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Options under EC261 in event of partial cancellation on a multicity itinerary

I have a multi city booking on a single PNR, as follows: Segment 1 / Leg 1 BRS - AMS, Saturday (operated by KLM) Segment 2 / Leg 2 AMS - TLL, Tuesday (operated by Air Baltic) Segment 3 TLL-BRS Friday:...
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Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
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5 votes
2 answers
334 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
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11 votes
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Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced. As I was re-routed and ...
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4 votes
1 answer
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Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?

My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby ...
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Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
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3 votes
2 answers
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EU261, cancelled connection and predating duty of care

BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled. Now,...
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No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?

Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated. Airlines such ...
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3 answers
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Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
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4 votes
2 answers
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Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?

Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020. On 10 March 2020, Air Serbia ...
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14 votes
1 answer
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What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
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Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
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Coronavirus and flight cancellations in Europe

Major European airlines canceled many flights to Asia due to the coronavirus outbreak. Lufthansa announced that up to 25% of short-haul and medium-haul flights could be canceled as well. I was ...
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1 answer
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Can airport handling agents pay out EC261 to a bank account immediately?

I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs unit to send them advance notice of their ...
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1 vote
1 answer
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Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
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1 vote
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216 views

My Iberia flight was cancelled, what are my options?

I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking actually consists of two flights, one ...
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2 votes
1 answer
137 views

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
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4 votes
1 answer
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EC261 compensation for a delay between 3 and 4 hours

I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...
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11 votes
2 answers
293 views

Is EC 261/2004 in addition to other expenses, or does it cover them?

This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft After I complained to the The Norwegian Travel Complaint ...
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5 votes
1 answer
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Norwegian Refuses Compensation For 5.5 Hour Delay

My JFK - CDG flight was delayed by 5.5 hours. In the end it was operated by Hi Fly's A380. Norwegian has denied my EC261 claim, citing extraordinary circumstances. They claim it was caused by "...
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4 votes
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200 views

How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
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6 votes
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What is the EU 261/2004 appeals process when an airline denies claim?

When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the traveller have? Is there a higher ...
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112 votes
8 answers
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Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
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32 votes
2 answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
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2 votes
1 answer
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Does the EU 261 regulation applicable to Widerøe traveling inside Norway?

Widerøe is a Norwegian company operating inside Norway and closes by regions. Does the EU 261 regulation applicable to it when canceled and traveling within Norway? The question arises from the fact ...
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5 votes
2 answers
343 views

Is rebooked flight considered a delay

If I miss a flight from Warsaw (WAW) to Toronto (YYZ) due to the delay of an inbound connection (Moscow (SVO) to WAW), that was purchased from the same airline on the same ticket, and they can only ...
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5 votes
1 answer
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Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier

I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number. The first flight (Nairobi – Amsterdam)...
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5 votes
1 answer
149 views

EU Air Travel Passenger rights: Right to care: What to expect during delays

It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be taken care off (Article 9th of CE ...
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2 votes
0 answers
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Flight compensation: how to calculate the distance? [duplicate]

Recently, I had a delayed flight which caused me to miss a connecting flight. For making the claim under EC261, I wonder which distance I should take into account. Do I take the distance of the ...
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2 votes
1 answer
162 views

Which non-EU/EFTA countries offer EC261 compensation?

It is stated on the EU website that EC261 compensation is only offered if: the flight starts in the EU/EFTA, or the flight travels to the EU/EFTA and is operated by an EU/EFTA airline However, in ...
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-3 votes
1 answer
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EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
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7 votes
1 answer
229 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
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8 votes
1 answer
869 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
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16 votes
1 answer
494 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
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5 votes
1 answer
640 views

Can you ask for a compensation if the delay was due to the de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
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9 votes
3 answers
750 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
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0 answers
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According to EU compensation rules, can you refund one leg of the journey but reroute the other?

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
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1 vote
1 answer
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UK visa application requirements, family of EU citizen [closed]

I am citizen of Pakistan, and I've been living in Belgium for 4 years. I hold a permanent resident card, Family member of an EU Citizen. My husband (he is a Belgian citizen), our sons (Belgian ...
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19 votes
1 answer
2k views

Can an airline separate a minor from his/her legal guardian?

I recently witnessed an airline (EasyJet, in case the terms and conditions are relevant) separating a 17-year-old from their parent. From what I could tell, they were willing to be jointly denied ...
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6 votes
1 answer
559 views

CEDR EasyJet Complaint worth it? [closed]

I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
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4 votes
2 answers
1k views

Claiming for EC261 Compensation - Booked alternative flight

I was due to travel with easyJet (in July 2017) but my flight was delayed once I arrived at the airport. The flight eventually departed 6 hours late - easyJet confirmed the delay was 6 hours and 7 ...
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7 votes
4 answers
511 views

Delay compensation for multi-legged flight

If I was on a flight from India to England via Kuwait, and the India -> Kuwait leg is delayed (by 5 hours), causing the Kuwait -> England leg to be delayed by 24 hours, is compensation still payable? ...
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