Questions tagged [ec261]

Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

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4
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1answer
130 views

Norwegian Refuses Compensation For 5.5 Hour Delay

My JFK - CDG flight was delayed by 5.5 hours. In the end it was operated by Hi Fly's A380. Norwegian has denied my EC261 claim, citing extraordinary circumstances. They claim it was caused by "...
4
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1answer
88 views

How do I know if my flight was cancelled/delayed due to “extraordinary circumstances”, as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
6
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1answer
62 views

What is the EU 261/2004 appeals process when an airline denies claim?

When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the traveller have? Is there a higher ...
92
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7answers
13k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
31
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2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
2
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1answer
73 views

Does the EU 261 regulation applicable to Widerøe traveling inside Norway?

Widerøe is a Norwegian company operating inside Norway and closes by regions. Does the EU 261 regulation applicable to it when canceled and traveling within Norway? The question arises from the fact ...
5
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2answers
292 views

Is rebooked flight considered a delay

If I miss a flight from Warsaw (WAW) to Toronto (YYZ) due to the delay of an inbound connection (Moscow (SVO) to WAW), that was purchased from the same airline on the same ticket, and they can only ...
5
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1answer
74 views

Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier

I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number. The first flight (Nairobi – Amsterdam)...
4
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0answers
68 views

EU Air Travel Passenger rights: Right to care: What to expect during delays

It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be taken care off (Article 9th of CE ...
2
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0answers
41 views

Flight compensation: how to calculate the distance? [duplicate]

Recently, I had a delayed flight which caused me to miss a connecting flight. For making the claim under EC261, I wonder which distance I should take into account. Do I take the distance of the ...
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1answer
74 views

Which non-EU/EFTA countries offer EC261 compensation?

It is stated on the EU website that EC261 compensation is only offered if: the flight starts in the EU/EFTA, or the flight is on an EU/EFTA airline. However, in practice, several countries have ...
-3
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1answer
96 views

EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
7
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1answer
131 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
8
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1answer
826 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
15
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1answer
348 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
5
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1answer
202 views

Can you ask for a compensation if the delay was due to the de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
8
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3answers
361 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
5
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0answers
68 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
1
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1answer
48 views

UK visa application requirements, family of EU citizen [closed]

I am citizen of Pakistan, and I've been living in Belgium for 4 years. I hold a permanent resident card, Family member of an EU Citizen. My husband (he is a Belgian citizen), our sons (Belgian ...
19
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1answer
2k views

Can an airline separate a minor from his/her legal guardian?

I recently witnessed an airline (EasyJet, in case the terms and conditions are relevant) separating a 17-year-old from their parent. From what I could tell, they were willing to be jointly denied ...
6
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1answer
516 views

CEDR EasyJet Complaint worth it? [closed]

I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
4
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2answers
1k views

Claiming for EC261 Compensation - Booked alternative flight

I was due to travel with easyJet (in July 2017) but my flight was delayed once I arrived at the airport. The flight eventually departed 6 hours late - easyJet confirmed the delay was 6 hours and 7 ...
7
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4answers
458 views

Delay compensation for multi-legged flight

If I was on a flight from India to England via Kuwait, and the India -> Kuwait leg is delayed (by 5 hours), causing the Kuwait -> England leg to be delayed by 24 hours, is compensation still payable? ...