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Questions tagged [ec261]

Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

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EC261 with multiple connections

I had a single ticket booking from Manchester > Dubai > Melbourne > Auckland on the shortest connecting flights. Emirates operated the first 2 flights, Qantas the last. A technical issue with ...
Airlinestew's user avatar
11 votes
1 answer
3k views

Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?

I booked a return ticket Stockholm (ARN) - Amman (AMM) - Aquaba (AQJ) and AQJ-AMM-ARN with Royal Jordanian Airlines. They emailed me that the first leg, ARN-AMM, has been cancelled. EC261 rules ...
EM0's user avatar
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3 votes
1 answer
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EC261 compensation for delayed flight in case of a flight + train ticket

Because of this answer I recently found out that the Interpretative Guidelines for EC261 tell us the following: 6. COMPENSATION, REIMBURSEMENT, RE-ROUTING AND CARE IN THE CASE OF MULTIMODAL JOURNEYS ...
André's user avatar
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2 votes
2 answers
248 views

Do the EC261 compensation companies actually do anything other than filing a complaint with the civil aviation authority?

I've had a positive experience with the Czech Aviation Authority where Delta paid up almost immediately after they've ruled in my favor. This makes me wonder - does it ever make sense to use one of ...
JonathanReez's user avatar
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8 votes
2 answers
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Under EU Reg 261, is delaying a connecting flight a reasonable measure?

I traveled on a connection with two legs. The first flight was delayed and I just missed the connecting flight and therefore was delayed by >12 hours. The airline claims extraordinary circumstances ...
morxa's user avatar
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3 votes
1 answer
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EC 261 re-routing following canceled flight - can air carrier claim that my re-routing ticket price is excessive and offer reimbursment of only 50%?

My Ryanair flight from Malta to TLV was canceled a week before the flight was scheduled. I requested their support for the earliest rerouting and suggested a connection flight option with another ...
Michael L.'s user avatar
4 votes
1 answer
349 views

Can I claim compensation on a flight for bad weather?

My flight got canceled due to bad weather. Essentially the plane that was supposed to do the flight was not able to land and was diverted to another airport. As a result, my flight got canceled and I ...
nsn's user avatar
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Get EC261 compensation if airline is refusing

This is a followup to my previous question: Flight from EU rescheduled 2 days prior to departure. Am I entitled for EC261? We have booked a FlyOne Armenia flight 3F 928 from Paris (CDG) to Yerevan. It ...
Petr's user avatar
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1 vote
0 answers
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Airline transfers EC261 compensation in different currency to EUR account, refuses to cover conversion fees

I submitted a claim for 400EUR compensation due to a cancelled flight under EU 261/2004 regulation from Aer Lingus and provided them with an EUR account in my home country (not Ireland, but in EU and ...
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6 votes
3 answers
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Flight from EU rescheduled 2 days prior to departure. Am I entitled for EC261?

We have booked a FlyOne Armenia flight 3F 928 from Paris (CDG) to Yerevan. It was originally scheduled to depart at 16:50 on Aug 19, and arrive at 23:10. However, today (Aug 17) at 10:39 (Paris time) ...
Petr's user avatar
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Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
pseudomonas's user avatar
4 votes
1 answer
580 views

Can airlines claim back denied boarding compensation+expenses from handling agents?

I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
Crazydre's user avatar
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2 votes
1 answer
168 views

EU Flight Compensation - Airplane arrived late at departure airport due to bad weather at other airport

Recently I was flying from BER (Berlin, Germany) via FRA (Frankfurt, Germany) to IAD (Washington, USA). The airplane, that was designated for flight BER-->FRA arrived late due to bad weather at its ...
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Can business class passengers be downgraded to economy class without being reimbursed for the full difference?

I was reading Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004 and article 10 talks about upgrading and downgrading. It mentions the following: If an operating air ...
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19 votes
2 answers
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Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to: Rain causing an electrical issue with a door; An object being left behind the aircraft, preventing its ...
D Wilson's user avatar
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Compensation under EU Regulation 261/04 - different airlines on booking, who is responsible?

We booked flights from ABZ-LHR-BKK through EVA Air, with the ABZ-LHR leg provided by British Airways, and the LHR-BKK leg provided by EVA Air - all legs are on the same EVA Air booking. ABZ-LHR (...
Cocowalla's user avatar
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BA910 cancelled - was it extraordinary circumstances?

I was scheduled to fly on BA910 today (12/12/2022) and it was cancelled. No reason was provided for why and I was informed of the cancellation this morning. I was rebooked onto a flight leaving ...
user1936752's user avatar
5 votes
1 answer
263 views

Can I claim compensation for flight delay under EU Reg 261? Airline claims cause is event outside of their control

A family member recently flew Air Canada from Venice to Los Angeles via Montreal. (If it matters, they're an EU citizen) Due to a 3:32h delay of the original flight (VCE-YUL), they missed the ...
Erik's user avatar
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1 vote
1 answer
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How long does it take for the Czech Aviation Authority to reply to EU261 compensation disputes?

After 4 months of waiting for Delta to respond to my compensation request, I've filed a dispute with the Czech Aviation Authority. How long should I expect until I receive a reply?
JonathanReez's user avatar
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2 votes
1 answer
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Can I claim compensation for incurred expenses and compensation under EU Reg 261?

EDIT: To clarify my original question to make it clear. I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
Mark Zurbrügg's user avatar
2 votes
1 answer
550 views

What's Delta's official contact email/website for EC261 compensation?

5 weeks ago I've had a delayed flight from the EU via JFK, which caused me to miss my domestic connection, thus making me entitled for 600 euros of compensation under EU261. After arriving home I ...
JonathanReez's user avatar
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4 votes
1 answer
436 views

How long does it take for Delta to process EU261 compensation requests?

My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 600 EUR ...
JonathanReez's user avatar
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8 votes
2 answers
744 views

Is British Airways's reason for rejecting EC261 compensation legitimate?

On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
Crazydre's user avatar
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1 vote
1 answer
134 views

Compensation in the EU after a delayed flight - In what time frame should compensation be issues?

Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline. ...
Mitchell van Zuylen's user avatar
3 votes
2 answers
1k views

How long can it rightfully take for an airline to reply to a EC261 claim?

I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months. Is the company ...
Nicola Sap's user avatar
1 vote
0 answers
74 views

Rerouting options under EC261

We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
Michael's user avatar
  • 11
16 votes
7 answers
4k views

Do airlines book you on other airlines if they cancel flights?

I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
Jimmy Bond's user avatar
12 votes
0 answers
384 views

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
Crazydre's user avatar
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4 votes
1 answer
616 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
Mophotla's user avatar
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5 votes
1 answer
1k views

EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
lambshaanxy's user avatar
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2 votes
1 answer
334 views

Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
Damiaan Reijnaers's user avatar
5 votes
2 answers
399 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
Crazydre's user avatar
  • 77.4k
11 votes
1 answer
571 views

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced. As I was re-routed and ...
Crazydre's user avatar
  • 77.4k
4 votes
1 answer
606 views

Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?

My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby ...
user112122's user avatar
0 votes
1 answer
120 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
pevik's user avatar
  • 369
3 votes
2 answers
291 views

EU261, cancelled connection and predating duty of care

BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled. Now,...
anon's user avatar
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4 votes
1 answer
343 views

No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?

Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated. Airlines such ...
Lost1's user avatar
  • 489
5 votes
3 answers
2k views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
8192K's user avatar
  • 2,172
5 votes
2 answers
423 views

Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?

Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020. On 10 March 2020, Air Serbia ...
Psychonaut's user avatar
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14 votes
1 answer
799 views

What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
Kina's user avatar
  • 950
10 votes
1 answer
913 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
jcaron's user avatar
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2 votes
1 answer
360 views

Coronavirus and flight cancellations in Europe

Major European airlines canceled many flights to Asia due to the coronavirus outbreak. Lufthansa announced that up to 25% of short-haul and medium-haul flights could be canceled as well. I was ...
mcopik's user avatar
  • 121
1 vote
1 answer
202 views

Can airport handling agents pay out EC261 to a bank account immediately?

I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs unit to send them advance notice of their ...
user avatar
1 vote
1 answer
165 views

Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
Willi Fischer's user avatar
1 vote
1 answer
297 views

My Iberia flight was cancelled, what are my options?

I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking actually consists of two flights, one ...
Antoine Aubry's user avatar
2 votes
1 answer
144 views

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
ebe's user avatar
  • 121
4 votes
1 answer
440 views

EC261 compensation for a delay between 3 and 4 hours

I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...
Nate Eldredge's user avatar
11 votes
2 answers
916 views

Is EC 261/2004 in addition to other expenses, or does it cover them?

This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft After I complained to the The Norwegian Travel Complaint ...
Fiksdal's user avatar
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5 votes
0 answers
115 views

Compensation for a Missed Connection Flight

I had missed my connecting flight from Warsaw (WAW) to Belgrade (BEG) due to a delay of an hour approximately on my first flight from London (LHR) to Warsaw. As a result, I had to wait three hours in ...
Datacrawler's user avatar
5 votes
1 answer
369 views

Norwegian Refuses Compensation For 5.5 Hour Delay

My JFK - CDG flight was delayed by 5.5 hours. In the end it was operated by Hi Fly's A380. Norwegian has denied my EC261 claim, citing extraordinary circumstances. They claim it was caused by "...
user103855's user avatar