Ryanair cancelled my return flight to Palma (outward 22/06/2020 FR9997 and return 29/06/20202 FR 9998) on 16/05/2020. On the option of getting a refund or a voucher, I opted for the full refund as I wasn't sure when I might get to travel. I requested the refund on the foot of the cancellation details on 16/05/2020 to which I got back a reply (on the same date at 15.26) thanking me for my refund application and adding the statement:
Once approved your refund request will be processed within 20 working days to the original form of payment and should show in your account within the next 5 - 7 working days. A confirmation email will be sent to the address provided in your booking.
I have neither received the refund nor got an email. I have a screen shot of the flight cancellation information received on the 16/05/2020 and the acknowledgement of my full refund received on the the 16/05/2020.
Any suggestions would be gratefully received.