Few months ago, Air Botswana lost one of my luggage pieces. I have followed their terms, allowed 21 days to search for it, submitted the forms with details and list of items. They took their time looking for the luggage, and two months later they give me a call, saying that they are willing to pay for half the amount that I have requested in my claim, since I have not submitted receipts.
Just to add to this mess, I have payed for direct flight, they couldn't provide it, so I go a very long connection for the same price, and that is probably the reason they lost my luggage.
Now, I am really not interested of searching receipts for each and every item.
Is this normal for airlines to haggle? Should I haggle with them or accept the offer?