Here's the story. I had a short and sweet flight from Toulouse (France) to Amsterdam. I had planned my day based on when I leave Toulouse and arrive Amsterdam. KLM cancelled the flight and offered me an alternative because of which I have a 3-4 hour layover in Leon and waste the entire day. The additional expenses I incurred are not too much - but yes, Taxi, transport etc are there, apart from spending extra for lunch in the airport. I am not interested in getting a compensation because of these minor expenses but out of frustration because of the journey becoming 3-4 hour longer, and letting go of my plans that day. The original flight was cancelled 4 days before the departure.
I immediately filed for a compensation and the airlines now replied (after three months). Their email mentions that the flight was cancelled for commercial reasons. However they ask more details:
To finalize your claim, please send me the following information: Receipt of your hotel, meal and transportation expenses Your compensation choice. If you opted to receive cash compensation, please send me your bank account.
My understanding of the EU261/2004 regulations is that I should receive compensation of around 200-300 Eur. However this email makes me feel like I'll only get money I paid for transportation and meal (30-40 eur?) - that too, if I can still find the receipts.
My questions to the community:
- What's the right way to repond to this email? Should I find and share receipts (20 for uber, another 20 for lunch) and expect to receive 40-50 eur in return?
- Should I expect to be paid around 200-300 Eur? In that case, how to respond to this email?
- There were two passengers on this PNR. Does that mean both of us should receive compensation?
ps. I know I come back to this community only when an airline company really infuriates me. I'll be more active and respond to questions by newer users.
pps. The flight was a single pnr booked on KLM website. I learnt my lesson 4 years ago right on this platform. The alternate was arranged by KLM on a connecting flight operated by HOP and KLM.