What is the compensation for delayed luggage when flying with Emirates?
We flew from Zurich to Dubai with Emirates, Dubai to Melbourne with Emirates and the last leg from Melbourne to Auckland with Qantas. None of our bags turned up last night upon arrival to Auckland, New Zealand. We lodged the lost luggage claim at the airport but now what? We're still waiting for an update, no idea where the bags are and if and when they will arrive.
Are we entitled to some compensation? Is it a flat fee? Or some amount per day? Or reimburse of the actual purchases we'd have to make (clothing, etc)?
And do we claim it from Emirates or from Qantas? The whole trip was booked with Emirates but the last leg was a codeshare and actually flying a Qantas flight.
We're staying with our friends and can use their clothes in the meantime so not that big an issue but still would like to get some compensation for the inconvenience. I doubt Emirates will voluntarily come forward with that though, I suppose we'll have to fight for it.
Any tips on how to get the most of it?