I just had a bad experience today. This is my first trip to Europe with my parents and we arrived from Roma to Amsterdam this morning using Vueling Airlines.
After I arrived at the luggage hall we picked up the luggage for my parents, but mine was lost. I asked the Airport Customer Service and they recommended me to Airfrov partner.
After that I went to the Airfrov Partner for the lost and found luggage and made a report. I asked them if is it usual that tourists lose baggage here? They said no, but usually while their lost their baggage someone who take the luggage will bring it to the airport.
The thing is inside my luggage is a wallet and I have my important documents, driving license, ID Card, money and everything in there. Fortunately my passport was in my small pocket.
May I know if this is true? Has somebody else ever lost their luggage?
What is the amount that the airline, Vueling, will refund to us?