Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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Which non-EU/EFTA countries offer EC261 compensation?

It is stated on the EU website that EC261 compensation is only offered if: the flight starts in the EU/EFTA, or the flight is on an EU/EFTA airline. However, in practice, several countries have ...
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EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
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Does EU compensation apply to flights where the departure airport closes check-in counters during protests?

(Fortunately I am not among the affected passengers) There are protests being held in Hong Kong International Airport right now. In response, The Airport Authority closed all check-in counters before ...
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207 views

Flight to a different airport from the one booked

I flew from the Boston to London yesterday. As originally booked, flight was VS158, BOS-LHR, operated by Virgin Atlantic, booked directly with Virgin Atlantic. Due to the planned strike in Heathrow, ...
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1answer
212 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
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1answer
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Compensation for cancelled flights in EU, one booking, multiple legs

I have a question about compensation under EU laws for my flights. I booked a Lufthansa ticket to fly from Leipzig to Valencia via Frankfurt, and from Valencia to Leipzig via Frankfurt. About 5 ...
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2answers
838 views

Email about missed connecting flight compensation 5 months after flight, is there a point?

5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At ...
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1answer
173 views

Greyhound bus arrives very late, do I have any recourse? [duplicate]

I know from the website that greyhound just say that they don't guarantee the time of their bus and though luck if it happens: The bus was late. Am I entitled to a refund? No. While Greyhound ...
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Delay of 15 hours in Air India Flight from New York to Delhi [duplicate]

I am supposed to travel by Air India International flight from New York to Delhi on 7th July (Departure time 12:05 pm) but i have received a mail from them saying that now the flight has been ...
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1answer
89 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
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125 views

Do airlines compensate passengers if they allowed them boarding with invalid visa?

I got a multiple entry visa to Peru for 1 year valid from 20th May 2018 till 19th May 2019. I booked a ticket to Peru via Emirates Airlines to travel from 3rd May till 11th May. The airlines officer ...
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108 views

Compensation for late arrival of flight

I am trying to book a train or bus from one of the London terminals to Edinburgh on 2nd July. I will be arriving at LHR by flight from Bangalore in Air India airline. I will have checked in luggage. ...
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108 views

First leg delayed, skipped delayed last leg - Can I claim compensation? [closed]

I was recently flying from Tokyo Narita (NRT) to Prague (PRG) with a connection in Warsaw (WAW), with LOT Polish Airlines (single booking). The NRT->WAW flight was delayed by 6h30m. Hence we missed ...
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1answer
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Sources of information about flight times and delays [duplicate]

I booked travel from Perth Australia (QF648 2350 11 April 2019) via Melbourne Australia to Christchurch New Zealand (QF133 0715 12 April 2019) but there was a delay in Perth. Because I was going to ...
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1answer
820 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
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1answer
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Airline (Air Caraibes) refuses to compensate for baggage delay - what are my options?

Context On the 19th January 2019, I flew from ORY (Paris Orly - France) to PTP (Pointe à Pitre - French Caribbean) with Air Caraibes. The flight got delayed (2h42 according to the company) and once ...
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How to see a record of amendments to flight schedules? [duplicate]

My flight from Delhi to London with Virgin Atlantic was delayed by more than 5 hours on Thursday 18th April. I am trying to get the official takeoff and landing time for this flight but can't find it ...
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Eligibility for a compensation under EC/261

I am a resident of EU. Recently, my Air France flight from Mumbai to Paris was cancelled. The ticket was booked by Air France but the flight was operated by Jet Airways. Air France gave a new flight ...
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1answer
158 views

Does Air Canada owe me compensation for breaking objects in checked baggage?

I flew on Air Canada from California to Toronto. I packed a glass wine bottle with WineHero, then packed them in a VinniBag for more protection. Yet the wine bottles still broke when I landed in ...
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4answers
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Flight departed from the gate 5 min before scheduled departure time. Refund options

This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time. On our way from ...
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3answers
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Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
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1answer
197 views

Lost luggage in Amsterdam Schiphol Airport with Vueling Airlines

I just had a bad experience today. This is my first trip to Europe with my parents and we arrived from Roma to Amsterdam this morning using Vueling Airlines. After I arrived at the luggage hall we ...
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1answer
336 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
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0answers
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Can you ask for a compensation if the delay was due de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
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Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?

This question comes immediately after reading this hot network question. I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...
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Flight re-scheduled two weeks before planned departure [duplicate]

We are traveling from Spain to Canada via Portugal. The flight we purchased was to depart on March 14th from Spain, with a 2-hour stopover in Lisbon. The last leg of the flight is Lisbon to Toronto. ...
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3answers
275 views

EU flight delay compensation for multi-leg trip

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
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1answer
246 views

Given 10 Euro compensation for missed flight which was later cancelled

I was going back from Moscow - Amsterdam and had a connecting flight to London. The Moscow flight departed 1 hour 30 minutes late and arrived 1 hour 41 minutes late. I missed my connecting flight and ...
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1answer
515 views

We have confirmation for a room but hotel shows Expedia cancelled it

This happened to me and my daughter Saturday night. We were at a basketball tournament, all the teams including daughter's had reservations at the same hotel. I booked with Expedia, and received a ...
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2answers
163 views

How exactly is the delay time calculated for the purposes of EU air travel compensation?

According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time. But how exactly is the ...
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1answer
66 views

Schedule change within 24 hours of flight

Today in the morning at 10am I received a message regarding a schedule change of my flight from Krabi to Bangkok today: Instead of arriving at 10:45, the flight is now scheduled to arrive at 02:10. (...
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226 views

Chances for getting recompensation for bad/no treatment and getting sick due to delayed/cancelled flight

Flight delayed for 7 hours (3 of them inside the plane) due to missing crew members, then cancelled due to "bad weather" (probably not true as a later flight, same airline+destination left the airport ...
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0answers
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EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
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1answer
848 views

Compensation for United Airlines 5-hour flight delay

Due to errors with the navigational and autopilot system, my flight from Shanghai to Chicago was delayed by over 5 hours. Nearly all passengers missed flights and received new boarding passes for ...
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1answer
188 views

Baby seat-belt wasn't provided on takeoff - worth complaining? [closed]

On AirFrance flight form Paris to Montreal yesterday the AirFrance crew forgot to provide the baby seat belt before takeoff. Moreover, no cabin check was performed in our segment before takeoff so we ...
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1answer
416 views

Compensation for Delayed Train Due to London Underground Issue

My question is quite specific, and I hope it's on topic here because I'm really unsure where to ask it! If it isn't on topic, as well as marking it as such I would ask that you please help me out by ...
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1answer
163 views

Can I use a “Gutschein” from Deutsche Bahn more than once?

I cancelled a trip with Deutsche Bahn and they gave me a "Gutschein" (German word for coupon or voucher) with the value of the trip. If I use this Gutschein to buy something of less value, can I use ...
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1answer
131 views

Can I claim EU flight delay compensation if I rebook the outward ticket to another date?

My flight A will be delayed by 48h. According to EU regulations it seems I'll be able to claim concatenation for the delay. https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en....
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1answer
83 views

How to proceed with a compensation claim against an airline

I was recently going on holiday and my arrival at destination was delayed by 24 hours. My journey involved two flights, both booked at the same time directly with the same airline. The first flight ...
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1answer
119 views

Flight automatically rebooked, must stay overnight at transit airport, are we entitled to compensation?

We had bought a flight from Europe to the USA, and recently we got an email that the flight back has been rescheduled. The change is significant: previously we would stay a few hours in one transit (...
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0answers
162 views

Is my employer entitled to the compensation from a delayed train that they paid for? [closed]

I recently started a job in the UK that has frequent train journeys. My employer pays expenses when travelling to offices that aren't my home office. In the rail policy it states any compensation ...
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1answer
729 views

Air Canada: will there be accommodation compensation for missed connection due to fault of airline?

I am flying from Toronto to Auckland with a 2 hour transfer in Vancouver. Both flights are bought on the same ticket from Air New Zealand (from 3rd party website), therefore I am not worried about ...
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1answer
218 views

Claim against AirEuropa (migrated from Law site)

My friend and I were supposed to fly with AirEuropa from Tel Aviv to Madrid early in the morning. Two other friends were to flight to Madrid from another country and to wait for us there. Then, taking ...
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479 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
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3answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
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1answer
54 views

European Regulations and connecting leg of a Foreign flight booked on a single ticket

Do European regulations of compensation apply when a connecting leg (that begins outside EU) of a flight (owned by a non-EU company) ticket bought online in European Union? Example flight via ...
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1answer
107 views

Flight with Ural Airlines delayed by one day - How to claim damages

I planned a trip from the 17. august to the 21. august to St. Petersburg and book this fligth via a broker with Ural Airlines. My return-flight was delayed by one day (25 hours). Which means I am ...
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1answer
376 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
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1answer
338 views

How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?

Today I've received the following email from Air France in regards to my request for compensation under EU flight delay rules: We are really sorry to learn our flight AF379 delay on 15th August ...
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2answers
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What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...