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Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
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1answer
224 views

Compensation for United Airlines 5-hour flight delay

Due to errors with the navigational and autopilot system, my flight from Shanghai to Chicago was delayed by over 5 hours. Nearly all passengers missed flights and received new boarding passes for ...
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1answer
149 views

Baby seat-belt wasn't provided on takeoff - worth complaining?

On AirFrance flight form Paris to Montreal yesterday the AirFrance crew forgot to provide the baby seat belt before takeoff. Moreover, no cabin check was performed in our segment before takeoff so we ...
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1answer
255 views

Compensation for Delayed Train Due to London Underground Issue

My question is quite specific, and I hope it's on topic here because I'm really unsure where to ask it! If it isn't on topic, as well as marking it as such I would ask that you please help me out by ...
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1answer
114 views

Can I use a “Gutschein” from Deutsche Bahn more than once?

I cancelled a trip with Deutsche Bahn and they gave me a "Gutschein" (German word for coupon or voucher) with the value of the trip. If I use this Gutschein to buy something of less value, can I use ...
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0answers
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Can I claim EU flight delay compensation if I rebook the outward ticket to another date?

My flight A will be delayed by 48h. According to EU regulations it seems I'll be able to claim concatenation for the delay. https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en....
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0answers
37 views

How to proceed with a compensation claim against an airline

I was recently going on holiday and my arrival at destination was delayed by 24 hours. My journey involved two flights, both booked at the same time directly with the same airline. The first flight ...
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1answer
106 views

Flight automatically rebooked, must stay overnight at transit airport, are we entitled to compensation?

We had bought a flight from Europe to the USA, and recently we got an email that the flight back has been rescheduled. The change is significant: previously we would stay a few hours in one transit (...
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149 views

Is my employer entitled to the compensation from a delayed train that they paid for? [closed]

I recently started a job in the UK that has frequent train journeys. My employer pays expenses when travelling to offices that aren't my home office. In the rail policy it states any compensation ...
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1answer
151 views

Air Canada: will there be accommodation compensation for missed connection due to fault of airline?

I am flying from Toronto to Auckland with a 2 hour transfer in Vancouver. Both flights are bought on the same ticket from Air New Zealand (from 3rd party website), therefore I am not worried about ...
6
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1answer
188 views

Claim against AirEuropa (migrated from Law site)

My friend and I were supposed to fly with AirEuropa from Tel Aviv to Madrid early in the morning. Two other friends were to flight to Madrid from another country and to wait for us there. Then, taking ...
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0answers
133 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
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4answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
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1answer
48 views

European Regulations and connecting leg of a Foreign flight booked on a single ticket

Do European regulations of compensation apply when a connecting leg (that begins outside EU) of a flight (owned by a non-EU company) ticket bought online in European Union? Example flight via ...
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1answer
97 views

Flight with Ural Airlines delayed by one day - How to claim damages

I planned a trip from the 17. august to the 21. august to St. Petersburg and book this fligth via a broker with Ural Airlines. My return-flight was delayed by one day (25 hours). Which means I am ...
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1answer
174 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
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1answer
279 views

How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?

Today I've received the following email from Air France in regards to my request for compensation under EU flight delay rules: We are really sorry to learn our flight AF379 delay on 15th August ...
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2answers
2k views

What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
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4answers
10k views

Who compensates my UK train ticket when the train in the ticket didn't exist?

Last Saturday there were major construction works on the rail network in London. Euston station was closed. I had to travel from Glasgow to the south of London. I had originally booked a return ...
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2answers
794 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
6
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1answer
161 views

My flight from Venice to NYC was delayed 7 hours at the stopover in Kiev. Am I eligible for compensation?

I booked a flight from Venice to NYC on Ukraine International Airlines. 9 days before I left, UIA notified me that they changed the time of the flight from Kiev to NYC to leave 5 hours later than ...
14
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1answer
368 views

Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?

I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
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1answer
179 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
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1answer
135 views

International flight missed because of delay in national flight - Compensation options?

We wanted to take the following two flights on the same day. Had the national flight been on time, we would have arrived at the airport 3 hours and 15 minutes early. However, we missed the ...
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1answer
102 views

How directly must an airline be affected by a strike to be ineligible to pay compensation?

Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so). Due to the accumulated ...
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1answer
139 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
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1answer
67 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
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1answer
215 views

Airline caused missed international flight. What are my options?

I recently took an international flight booked through United from the US to the EU and back (with a connecting flight both ways) and on the way back they lost our ticket/reservation and we missed our ...
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0answers
293 views

Missed my flight because I didn't get e-mail with boarding pass [closed]

This must be the weirdest "missed the flight" situation ever. We were four, traveling from Alicante to Keflavik. I checked in online with the app and got "you are now checked-in" and allocated seats ...
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1answer
89 views

How can I prove that a flight was delayed by more than 4 hours? [duplicate]

My grandma is trying to request compensation under Regulation (EC) No 261/2004 from Air Transat, as her flight from England landed 4 hours past the scheduled arrival time in Canada. She recorded the ...
3
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1answer
129 views

True lost luggage - airline haggle over compensation

Few months ago, Air Botswana lost one of my luggage pieces. I have followed their terms, allowed 21 days to search for it, submitted the forms with details and list of items. They took their time ...
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2answers
388 views

Flight compensation due to a delay in the second leg only

What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got ...
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1answer
119 views

Destination airport switched, 7 days before arrival. Am I allowed compensation ? (EU)

I had a flight on TUI from Morocco to Paris Roissy planned. 7 days before the flight, the company changed the airport of destination to Paris Orly, and we had to pay for a taxi home. In this ...
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2answers
2k views

Compensation in the EU after technical problem after take off

In the EU, if you board a plane, it takes off on time, but has to fly back to the same airport due to technical issues, do you get a new ticket, a refund, some compensation, a night at a hotel? After ...
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1answer
697 views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
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0answers
170 views

Airline/Airport fault that I missed my flight! What precautionary measure I have to take to avoid extra charges? [closed]

On some occasions (even when I was 3 hours prior to my flights at the airport), I was not sure whether I was going to catch my flight (due to long check-in queue, long waiting time for immigration and ...
2
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1answer
205 views

Long delays on TGV trip to Paris. Compensation from SNCF is less than expected. Should I appeal?

I had a lousy weekend trip from Stuttgart to Paris back in February. The train was initially delayed and then cancelled. An official told us to take the train to Mannheim and then to Paris. We arrived ...
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6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
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0answers
145 views

What caused the delay of DL49 AMS-JFK 08-08-2017? [closed]

On 8-8-2017, DL49 was delayed, causing me to miss my connection at JFK and arriving 6 hours late at final destination. According to KLM, the delay was due to late arrival of the aircraft due to ...
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2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
4
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1answer
121 views

Flight compensation

I am querying whether I am entitled to compensation for a flight delay. My British Airways flight on 01 March 2018 (London Heathrow to Washington Dulles) was cancelled. I was originally due to arrive ...
4
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1answer
93 views

Which delayed luggage compensation is mandatory in the EU?

I was flying from Germany to Turkey with AtlasGlobal, with a transfer in Serbia. My luggage unfortunately stayed in Serbia. Because of late departure they had short time to transfer the luggage. I ...
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2answers
437 views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
5
votes
1answer
222 views

Compensation by negligent rebooking of an airline (Europe)

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and ...
3
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3answers
248 views

Flight Cancellations and Delays

I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were ...
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1answer
271 views

Refund for Flight Cancellation - SATA

Many months ago, SATA (now known as Azores Airlines) canceled a flight from the Azores to Boston on which my wife and I had confirmed passage. EU regulations are clear that under the circumstances ...
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2answers
453 views

Compensation denied because airlines are blaming each other

I booked a ticket on international route with multiple stops (Stockholm-Brussels-Abu Dhabi-Mumbai). Stockholm to Brussels was with Brussels Airlines and the rest of the trip was with Etihad, but on a ...
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2answers
3k views

EasyJet ignoring EC261 compensation claim—what recourse do I have?

I submitted an EC261 compensation claim to EasyJet. They responded in a few days, saying that they need to verify the reason why the flight was cancelled, which may take up to two weeks. Three weeks ...
3
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1answer
1k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
13
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2answers
393 views

How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?

A while ago I was supposed to fly from Istanbul to Milan-Bergamo with Pegasus, but was refused boarding due to misinformation on travel documentation IATA's Italian government sources supplied for a ...