Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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Compensation for delays in Malaga to Madrid flight causing missed flight to Sao Paulo (and then Río)?

My flight from Malaga to Madrid was delayed more than 3 hours and I missed the connecting flight from Madrid to Sao Paulo. We had a 24 hr layover at Madrid. The following evening our Madrid to Sao ...
2 votes
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Missed connection due to delay. Asking for compensation, AA's records say I was on the flight I missed

On 16-JUL-2022 I was booked for LHR - DUB - ORD - CLE. Flights EI 163 13:25 - 14:50, EI 125 16:15 - 18:45, AA 1853 20:39 - 22:54. All one ticket, which I bought through American Airlines. The first ...
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Can I claim compensation for incurred expenses and compensation under EU Reg 261?

EDIT: To clarify my original question to make it clear. I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
6 votes
2 answers
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Can I get compensation if I missed a connection between trains in Sweden?

I attempted to travel from Värnamo to Jönköping on a Sunday using the timetable downloaded from this page (the actual timetable PDF seems to have been taken down). Due to a delay of the incoming ...
11 votes
1 answer
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Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay

I would like some help/advice for the situation I am in. Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The ...
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Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?

I was booked on flight BA 363 from LYS (Lyon) to LHR (London) on July 2nd 2022. The flight was cancelled - reasons not specified at the time - and I have applied for compensation plus costs. Unknown ...
23 votes
1 answer
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Bus failed to pick us up; must the operator refund our taxi fare?

I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
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1 answer
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EU Air Delay Compensation when non-EU leg is involved

I had a flight from Frankfurt to Bombay via Delhi where I missed the Delhi connection since the first flight leg was delayed. Overall delay in Bombay was 4+ hours. Am I eligible for compensation ...
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What can I do if a flight delay makes me miss the transfer from the airport?

My friend was travelling from Italy to Belgium, and her flight was delayed by 2h25. Since the flight was late in the evening, the delay made her miss the bus from the airport to her final destination, ...
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How long does it take for Delta to process EU261 compensation requests?

My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 60@ EUR ...
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What to do in case of Lost/Delayed baggage

Here is what happened Flying from Atlanta, US to Amman, Jordan through Air Canada Having an extra bag, Air Canada charged me $100 for the extra bag in the way to the airplane they asked if they can ...
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Trouble with delays with American Airlines, international travel

I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
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Re-routing and assistance rights for delayed Interrail/Eurail passengers

tl;dr: EU regulation 1371/2007 describes in articles 16 to 18 train passengers' rights to reimbursment, re-routing, compensation and assistance in case of train delays and cancellations. Are these ...
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How can I ask for compensation for Lufthansa delay in refunding me?

I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
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Flight is rescheduled and no compensation is offered, I can't make it to my connecting flight

I booked a flight through Kiwi (travel agency) from Greece to India through Abu Dhabi on May. My flight changed its schedule, now I cannot make it to my connecting flight. The travel agency proposed ...
6 votes
1 answer
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Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)

A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
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Is British Airways's reason for rejecting EC261 compensation legitimate?

On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
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Compensation in the EU after a delayed flight - In what time frame should compensation be issues?

Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline. ...
3 votes
2 answers
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Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
2 votes
1 answer
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Why was UAL 2013 cancelled Sept 12th 2021?

My flight for today, UAL (United Air Lines) 2013 from Chicago O'Hare (ORD) to Miami (MIA), has been cancelled. Why? I have not been rebooked until tomorrow AM. Am I entitled to any compensation?
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What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

(Tried asking this on aviation because it concerns FAA rules and was closed https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-...
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Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?

On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli. However, the ...
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Denied boarding by Ryan Air even though my passport is visa-free to the destination

In the check in counter at Ciampino airport in Rome, I was denied boarding, as the Ryanair staff kept asking me to show an Irish visa. But, Malaysian passport holders actually do not need a visa to go ...
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US citizen travelling with non-US citizen child who was denied boarding by KLM for our travel to USA

I am a US citizen residing in Berlin with my wife and child, who are both German citizens. We have traveled to the US before and have had zero issue with boarding and entry to the US. This time my ...
3 votes
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How long can it rightfully take for an airline to reply to a EC261 claim?

I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months. Is the company ...
5 votes
1 answer
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EC 261 refund: marketing vs operating carrier

Let's a assume a flight from the US to Europe with two legs: A transatlantic and a short connection inside the EU. The ticket is sold and the transatlantic is operated by the marketing carrier, say ...
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EC 261/2004 Flight Delay Compensation (Reduction of 50%)

My British Airways flight (Lon-Del) was delayed by 3 hours and 50 minutes. I missed another connection (booked on a different PNR) and had to bear ticket costs myself and also arrived at my ...
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Compensation for Hotel or Travel Package

Are there platforms similar to www.flightright.de that provide support to get compensation for hotel or travel package bookings in case of issues? I am aware of some websites but they just redirect ...
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4 votes
1 answer
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Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
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1 answer
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EU passenger rights for change in departure time announced on short notice

A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final ...
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Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
5 votes
2 answers
343 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
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COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?

I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
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11 votes
1 answer
506 views

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced. As I was re-routed and ...
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4 votes
1 answer
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Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?

My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby ...
4 votes
1 answer
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What agency in Serbia enforces passenger compensation rights?

Air Serbia cancelled a flight from Belgrade to Vienna, but now refuses to pay either meal/accommodation expenses or compensation, despite already having promised in writing and over the phone to pay ...
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If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
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On 15th March, could I have crossed the border from Germany-France and France-Spain?

on 14th March I had a ticket for Frankfurt-Barcelona with FLiXBUS, where the departure time would have been around 3pm and I would have arrived in Barcelona on the 15th March around 9pm. Now, I got a ...
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Who is responsible for onward travel after being denied entry to a country? [duplicate]

I was booked with Qatar Airlines from Muscat to Bangkok, via Doha. When checking in at Muscat Qatar ground staff checked my documentation for my flight to Bangkok. I had the ‘fit to fly medical’, ...
5 votes
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Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?

Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020. On 10 March 2020, Air Serbia ...
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1 answer
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Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
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What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
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1 answer
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Can airport handling agents pay out EC261 to a bank account immediately?

I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs unit to send them advance notice of their ...
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1 answer
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Ryanair have cancelled an outward flight. Can I claim the cost of the return flight? [closed]

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight from them?
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Cancellation of one flight of my journey

I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight Budapest - Lisbon was cancelled. The ...
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1 answer
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Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
9 votes
1 answer
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Is it my fault if I miss a United Airlines flight because they're short on staff and cannot check me in for 2 hours?

To make a long story short I had an international flight this morning (Toronto -> Newark -> Caribbean). I had no checked bags so I arrived 2 hours before the flight. The kiosks could not complete the ...
0 votes
1 answer
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Compensation for baggage delay (Air Mauritius)

I flew back from Mauritius to London last week and they left behind ALL 4 baggage. We got 2 back after 2 days and the last 2 yesterday. On top of the delay, the content was wet. Can I claim any ...
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1 answer
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Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
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4 votes
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EC261 compensation for a delay between 3 and 4 hours

I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...

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