Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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Railteam/HOTNAT when the next train is the following morning - can I claim for hotel costs?

I was recently stuck in Brussels overnight when my DB ICE train from Germany was cancelled. DB did eventually get me to Brussels, but it wasn't in time to make my Eurostar connection to London. This ...
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Compensation for cancelled flight for multiple passengers

My flight with KLM was cancelled and I rebooked to a flight that makes me eligible for compensation. I was travelling with my family. Does anyone know if I should make individual compensation claims ...
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318 views

How much can Lufthansa compensate in EUR for a cancelled flight & needing a day layover at a hotel?

I had a 4-part flight booked with Lufthansa (src -> VIE, VIE -> dst, dst -> VIE, VIE -> src). The last leg (VIE -> src) was canceled by them. I called to see what my options were, and ...
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EC261 compensation: Which national authority in case of delayed multi-leg connection?

Recently I took a two-leg flight connection entirely inside the EU. The flight A --> B ended up delayed, and as a result I missed the B --> C connection. The airline rebooked me and I arrived at ...
stranger's user avatar
15 votes
1 answer
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I have been downgraded on Nightjet due to changes in train formations. Am I eligible for compensation?

While riding Nightjet sleeper trains in the recent months, I encountered situations in which I was downgraded because my type of booked accommodation was not available on the consist that showed up. ...
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Under EU Reg 261, is delaying a connecting flight a reasonable measure?

I traveled on a connection with two legs. The first flight was delayed and I just missed the connecting flight and therefore was delayed by >12 hours. The airline claims extraordinary circumstances ...
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Is the compensation for a delay supposed to pay for the expenses, or should there be an extra payout?

I had a flight with Ryanair delayed for over 10 hours and had hotel cancellation (no-show), plus an extra fee from a car rental company because of after-hours pickup, but Ryanair is not willing to pay ...
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International train left Italy with 90 minutes delay and arrived 110 minutes late. Can I be compensated and where to claim?

Recently, I took an Eurocity train from Italy to Switzerland. I purchased my ticket from a Trenitalia self-service kiosk at Milano Centrale. The train left with a delay of 90 minutes. My destination ...
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4 votes
1 answer
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Can I claim compensation on a flight for bad weather?

My flight got canceled due to bad weather. Essentially the plane that was supposed to do the flight was not able to land and was diverted to another airport. As a result, my flight got canceled and I ...
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Am I entitled to two compensations?

I had a two leg flight a few days ago. The flight was cancelled due to "operational issues", and I was automatically booked onto a new flight the day after. So, the delay to the final ...
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Airline transfers EC261 compensation in different currency to EUR account, refuses to cover conversion fees

I submitted a claim for 400EUR compensation due to a cancelled flight under EU 261/2004 regulation from Aer Lingus and provided them with an EUR account in my home country (not Ireland, but in EU and ...
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What is considered "reasonable expenses" for reimbursement when Ryanair cancels a flight?

Ryanair cancelled a flight on a lightly scheduled route from Brussels, Belgium to Nantes, France and could not get my family on another Ryanair flight until 2 days later. I was told by the chat agent ...
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1 answer
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Deutsche Bahn Delay Passenger Compensation & Business Travel

In the case of a delay while traveling by train in the EU, one is entitled to a compensation in the event of a delayed arrival of 25% of the price paid for a single ticket for delays of more than 60 ...
Jacob Horbulyk's user avatar
2 votes
2 answers
178 views

EU air passenger rights for a flight rebooked to an earlier time

Six days before the departure of an intra-EU flight connection (total duration 4 hours) I was notified that the ticket was rebooked: new departure and arrival are both 3.5 hours earlier than the ...
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14 votes
1 answer
3k views

Which airline is liable for compensation in case of missed connection?

TL;DR: British Airways caused me to miss a connecting flight with Aer Lingus. Who do I claim compensation from? I had a flight from Rio de Janeiro (GIG) to London Heathrow with British Airways, and a ...
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What compensation am I entitled to for a delay in a flight from HND to MAD with a step over in FCO?

I recently flew from HND to MAD in two flights, one from HND to FCO (which was not delayed) and another one from FCO to MAD (which was cancelled and the airline provided an alternative flight the next ...
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Delayed Baggage Compensation Turkish Airlines

I was recently on a trip and my baggage was delivered late (to the tune of 46 days after my arrival). I filed a delayed baggage report via Turkish Airlines' online form. The updates were ...
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Missed last international day train connection due to previous train delay, railway proposes a sit-up-all-night alternative instead. I need to sleep

I was due to catch the last train from Zurich to Munich of the day. My trip began elsewhere in Switzerland. Due to a 20-minute delay of a previous train on the way to Zurich, I missed the connection ...
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Damaged luggage compansation -Air China

My suitcase was delayed at Dalian Airport (China), I went to the Air China customer center and filled out the form at the airport "confirmation of passenger baggage information". They told ...
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Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
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3 votes
2 answers
1k views

Booking.com told me Air China canceled my flight

I bought two return flights from London to Japan through Booking.com. 11 days before my flight, Booking.com told me that the airline cancelled the flight CA852: Original Flight CA 852: London - ...
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3 votes
1 answer
6k views

Spirit Airline Drastically Changed Flight

I had a flight I bought with Spirit Airline direct through them(their website), as direct flight to LAX and back. It's over a month away, but I just received an email from Spirit where they ...
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BA multi-leg flight delay at first leg - compensation

I was travelling from JFK to WAW through LHR. My flight was operated by BA and was booked under one booking. The flight from JFK was delayed by 1.5 hour due to fuel pump problems and as the result I’...
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1 answer
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Compensation eligibility for delayed baggage (50 hours), merely for the trouble, with British Airways (international)

Had an international flight to the UK, for tourism purposes, with British airways. Came there for about 3 days, and baggage was delayed for about 50 hours before I finally received it. a day later ...
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50 views

Historic landing time for flight arriving at Gatwick from Lanzarote on 16th January 2023 at LGW [duplicate]

Can anyone help with finding out the landing time of a flight from Lanzarote (ACE) landing at Gatwick LGW. TOM4141 on January 16th 2023? Many thanks
Peter Voysey's user avatar
1 vote
1 answer
410 views

When travelling by train using an Interrail pass, can I get compensated for delays and missed connections?

During some recent travels in Europe using an Interrail pass, I experienced some significant delays. Is there a compensation scheme? While most cases may cause some minor inconveniences, I ran into a ...
DavGin's user avatar
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1 vote
1 answer
298 views

Compensation for cancelled flight - how long to wait?

Just over a month ago, my flight with BA from Boston (BOS) to London (LHR) was cancelled about half a day prior to departure, after I already checked in online. Long story short, I finally made it to ...
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EasyJet cancelled flight alternative over UK without visa

I bought a direct easyJet flight from Palermo to Amsterdam. Due to the airport worker strike my flight was cancelled. There were 2 alternative flights both were with one stop. However, EasyJet ...
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4 votes
2 answers
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How do Deutsche Bahn Passenger Rights claims work for flexible tickets?

According to the Passenger Rights Regulations of Deutsche Bahn, one is entitled to a compensation of 25% of the fare for delays of at least 60 minutes, and 50% of the fare for delays of at least 120 ...
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15 votes
4 answers
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Compensation for train journey rerouting due to track-work (Sweden–Germany)?

I have an overnight train journey Stockholm–Hamburg, in about 10 days from now, booked through SJ (Swedish railways). I was just notified that due to track works, the train will terminate not at ...
PLL's user avatar
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4 votes
1 answer
573 views

Can airlines claim back denied boarding compensation+expenses from handling agents?

I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
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2 votes
1 answer
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Air France claim: asked for passport & other passenger's bank info

Our Air France flight Paris → Los Angeles had to land in Las Vegas due to technical issues. To get home we had to rent a car and drive for 4 hours. Other option was to spend night in LV or get on a ...
aaaaa says reinstate Monica's user avatar
2 votes
1 answer
162 views

EU Flight Compensation - Airplane arrived late at departure airport due to bad weather at other airport

Recently I was flying from BER (Berlin, Germany) via FRA (Frankfurt, Germany) to IAD (Washington, USA). The airplane, that was designated for flight BER-->FRA arrived late due to bad weather at its ...
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19 votes
2 answers
5k views

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to: Rain causing an electrical issue with a door; An object being left behind the aircraft, preventing its ...
D Wilson's user avatar
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2 votes
1 answer
206 views

Airline asked additional question about compensation for a cancelled flight

Here's the story. I had a short and sweet flight from Toulouse (France) to Amsterdam. I had planned my day based on when I leave Toulouse and arrive Amsterdam. KLM cancelled the flight and offered me ...
Aditya's user avatar
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5 votes
2 answers
444 views

Compensation under EU Regulation 261/04 - different airlines on booking, who is responsible?

We booked flights from ABZ-LHR-BKK through EVA Air, with the ABZ-LHR leg provided by British Airways, and the LHR-BKK leg provided by EVA Air - all legs are on the same EVA Air booking. ABZ-LHR (...
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3 votes
0 answers
131 views

Claiming compensation for Ryanair after diversion

Last month I had a horrible flight experience with Ryanair. We left Madrid with a three hour delay and when we were about to land in Stansted we were diverted to Birmingham because the runway was ...
angry_costumer_madrid's user avatar
2 votes
1 answer
164 views

Huge delay with processing compensation for damaged luggage

Over 4 months ago I had a multi-flight trip offered by Qatar, with the last stage operated by LATAM. Receiving my luggage, I noticed that my suitcase had a broken handle. I immediately filed a ...
SmallPieceOfBread's user avatar
5 votes
1 answer
260 views

Can I claim compensation for flight delay under EU Reg 261? Airline claims cause is event outside of their control

A family member recently flew Air Canada from Venice to Los Angeles via Montreal. (If it matters, they're an EU citizen) Due to a 3:32h delay of the original flight (VCE-YUL), they missed the ...
Erik's user avatar
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4 votes
0 answers
126 views

Delayed bag compensation rights. For flight inside europe

On a flight with Wizzair (low cost european airline). Flight inside european union. The bag is missing now for around 14 days. The company emailed me. That as my bag is delayed. I can send them ...
Tulshou's user avatar
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4 votes
0 answers
3k views

What options do I have to seek further compensation from Turkish Airlines for the delay in delivering my baggage?

Turkish Airlines lost my baggage and it took them six days to deliver it to me. This delay caused me to spend almost $2k because I had nothing to wear and the next day was a holiday. I didn't even ...
David's user avatar
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6 votes
2 answers
2k views

What is the typical booking.com compensation policy in case accomodation was cancelled by host?

I've booked an apartment via booking.com (in Yerevan, Armenia), the host has even confirmed the possibility of check-in time that I have specified. I did not pay anything, because this was a "no ...
Petr's user avatar
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1 vote
1 answer
169 views

Strike at Lyon airport (Aviapartner) on July 16, 2022?

I had a flight to Lyon cancelled and the airline refused compensation because the reason for the cancellation would be a strike at a handling company Aviapartner at Lyon airport. Now I do find other ...
John's user avatar
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1 vote
1 answer
3k views

Denied entry to Japan (no visa) but Airline let me board

So I had a trip planned to Tokyo, Japan for about 8 days. I'm a British Citizen and unfortunately and also very stupidly didn't realise I needed a Visa to enter the country. I was positive that ...
Yas's user avatar
  • 37
0 votes
1 answer
85 views

Compensation for delays in Malaga to Madrid flight causing missed flight to Sao Paulo (and then Río)?

My flight from Malaga to Madrid was delayed more than 3 hours and I missed the connecting flight from Madrid to Sao Paulo. We had a 24 hr layover at Madrid. The following evening our Madrid to Sao ...
suzanne's user avatar
2 votes
1 answer
356 views

Missed connection due to delay. Asking for compensation, AA's records say I was on the flight I missed

On 16-JUL-2022 I was booked for LHR - DUB - ORD - CLE. Flights EI 163 13:25 - 14:50, EI 125 16:15 - 18:45, AA 1853 20:39 - 22:54. All one ticket, which I bought through American Airlines. The first ...
philh's user avatar
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2 votes
1 answer
563 views

Can I claim compensation for incurred expenses and compensation under EU Reg 261?

EDIT: To clarify my original question to make it clear. I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
Mark Zurbrügg's user avatar
6 votes
2 answers
2k views

Can I get compensation if I missed a connection between trains in Sweden?

I attempted to travel from Värnamo to Jönköping on a Sunday using the timetable downloaded from this page (the actual timetable PDF seems to have been taken down). Due to a delay of the incoming ...
Michael Tsang's user avatar
12 votes
2 answers
3k views

Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay

I would like some help/advice for the situation I am in. Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The ...
Renat's user avatar
  • 271
3 votes
1 answer
228 views

Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?

I was booked on flight BA 363 from LYS (Lyon) to LHR (London) on July 2nd 2022. The flight was cancelled - reasons not specified at the time - and I have applied for compensation plus costs. Unknown ...
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