Questions tagged [compensation]
Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.
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Deutsche Bahn Delay Passenger Compensation & Business Travel
In the case of a delay while traveling by train in the EU, one is entitled to a compensation in the event of a delayed arrival of 25% of the price paid for a single ticket for delays of more than 60 ...
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EU air passenger rights for a flight rebooked to an earlier time
Six days before the departure of an intra-EU flight connection (total duration 4 hours) I was notified that the ticket was rebooked: new departure and arrival are both 3.5 hours earlier than the ...
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Which airline is liable for compensation in case of missed connection?
TL;DR: British Airways caused me to miss a connecting flight with Aer Lingus. Who do I claim compensation from?
I had a flight from Rio de Janeiro (GIG) to London Heathrow with British Airways, and a ...
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What compensation am I entitled to for a delay in a flight from HND to MAD with a step over in FCO?
I recently flew from HND to MAD in two flights, one from HND to FCO (which was not delayed) and another one from FCO to MAD (which was cancelled and the airline provided an alternative flight the next ...
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Delayed Baggage Compensation Turkish Airlines
I was recently on a trip and my baggage was delivered late (to the tune of 46 days after my arrival).
I filed a delayed baggage report via Turkish Airlines' online form. The updates were ...
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Missed last international day train connection due to previous train delay, railway proposes a sit-up-all-night alternative instead. I need to sleep
I was due to catch the last train from Zurich to Munich of the day. My trip began elsewhere in Switzerland. Due to a 20-minute delay of a previous train on the way to Zurich, I missed the connection ...
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Damaged luggage compansation -Air China
My suitcase was delayed at Dalian Airport (China), I went to the Air China customer center and filled out the form at the airport "confirmation of passenger baggage information". They told ...
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Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?
I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
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Booking.com told me Air China canceled my flight
I bought two return flights from London to Japan through Booking.com. 11 days before my flight, Booking.com told me that the airline cancelled the flight CA852:
Original Flight
CA 852: London - ...
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Spirit Airline Drastically Changed Flight
I had a flight I bought with Spirit Airline direct through them(their website), as direct flight to LAX and back. It's over a month away, but I just received an email from Spirit where they ...
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BA multi-leg flight delay at first leg - compensation
I was travelling from JFK to WAW through LHR. My flight was operated by BA and was booked under one booking. The flight from JFK was delayed by 1.5 hour due to fuel pump problems and as the result I’...
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Compensation eligibility for delayed baggage (50 hours), merely for the trouble, with British Airways (international)
Had an international flight to the UK, for tourism purposes, with British airways.
Came there for about 3 days, and baggage was delayed for about 50 hours before I finally received it. a day later ...
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Historic landing time for flight arriving at Gatwick from Lanzarote on 16th January 2023 at LGW [duplicate]
Can anyone help with finding out the landing time of a flight from Lanzarote (ACE) landing at Gatwick LGW. TOM4141 on January 16th 2023? Many thanks
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When travelling by train using an Interrail pass, can I get compensated for delays and missed connections?
During some recent travels in Europe using an Interrail pass, I experienced some significant delays.
Is there a compensation scheme?
While most cases may cause some minor inconveniences, I ran into a ...
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Compensation for cancelled flight - how long to wait?
Just over a month ago, my flight with BA from Boston (BOS) to London (LHR) was cancelled about half a day prior to departure, after I already checked in online. Long story short, I finally made it to ...
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EasyJet cancelled flight alternative over UK without visa
I bought a direct easyJet flight from Palermo to Amsterdam. Due to the airport worker strike my flight was cancelled. There were 2 alternative flights both were with one stop. However, EasyJet ...
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How do Deutsche Bahn Passenger Rights claims work for flexible tickets?
According to the Passenger Rights Regulations of Deutsche Bahn, one is entitled to a compensation of 25% of the fare for delays of at least 60 minutes, and 50% of the fare for delays of at least 120 ...
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Compensation for train journey rerouting due to track-work (Sweden–Germany)?
I have an overnight train journey Stockholm–Hamburg, in about 10 days from now, booked through SJ (Swedish railways). I was just notified that due to track works, the train will terminate not at ...
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Can airlines claim back denied boarding compensation+expenses from handling agents?
I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
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Air France claim: asked for passport & other passenger's bank info
Our Air France flight Paris → Los Angeles had to land in Las Vegas due to technical issues. To get home we had to rent a car and drive for 4 hours. Other option was to spend night in LV or get on a ...
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EU Flight Compensation - Airplane arrived late at departure airport due to bad weather at other airport
Recently I was flying from BER (Berlin, Germany) via FRA (Frankfurt, Germany) to IAD (Washington, USA). The airplane, that was designated for flight BER-->FRA arrived late due to bad weather at its ...
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Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?
BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to:
Rain causing an electrical issue with a door;
An object being left behind the aircraft, preventing its ...
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Airline asked additional question about compensation for a cancelled flight
Here's the story. I had a short and sweet flight from Toulouse (France) to Amsterdam. I had planned my day based on when I leave Toulouse and arrive Amsterdam. KLM cancelled the flight and offered me ...
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Compensation under EU Regulation 261/04 - different airlines on booking, who is responsible?
We booked flights from ABZ-LHR-BKK through EVA Air, with the ABZ-LHR leg provided by British Airways, and the LHR-BKK leg provided by EVA Air - all legs are on the same EVA Air booking.
ABZ-LHR (...
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Claiming compensation for Ryanair after diversion
Last month I had a horrible flight experience with Ryanair. We left Madrid with a three hour delay and when we were about to land in Stansted we were diverted to Birmingham because the runway was ...
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Huge delay with processing compensation for damaged luggage
Over 4 months ago I had a multi-flight trip offered by Qatar, with the last stage operated by LATAM. Receiving my luggage, I noticed that my suitcase had a broken handle. I immediately filed a ...
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Can I claim compensation for flight delay under EU Reg 261? Airline claims cause is event outside of their control
A family member recently flew Air Canada from Venice to Los Angeles via Montreal. (If it matters, they're an EU citizen)
Due to a 3:32h delay of the original flight (VCE-YUL), they missed the ...
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Delayed bag compensation rights. For flight inside europe
On a flight with Wizzair (low cost european airline). Flight inside european union. The bag is missing now for around 14 days.
The company emailed me. That as my bag is delayed. I can send them ...
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What options do I have to seek further compensation from Turkish Airlines for the delay in delivering my baggage?
Turkish Airlines lost my baggage and it took them six days to deliver it to me. This delay caused me to spend almost $2k because I had nothing to wear and the next day was a holiday. I didn't even ...
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What is the typical booking.com compensation policy in case accomodation was cancelled by host?
I've booked an apartment via booking.com (in Yerevan, Armenia), the host has even confirmed the possibility of check-in time that I have specified. I did not pay anything, because this was a "no ...
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Strike at Lyon airport (Aviapartner) on July 16, 2022?
I had a flight to Lyon cancelled and the airline refused compensation because the reason for the cancellation would be a strike at a handling company Aviapartner at Lyon airport.
Now I do find other ...
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Denied entry to Japan (no visa) but Airline let me board
So I had a trip planned to Tokyo, Japan for about 8 days.
I'm a British Citizen and unfortunately and also very stupidly didn't realise I needed a Visa to enter the country. I was positive that ...
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Compensation for delays in Malaga to Madrid flight causing missed flight to Sao Paulo (and then Río)?
My flight from Malaga to Madrid was delayed more than 3 hours and I missed the connecting flight from Madrid to Sao Paulo. We had a 24 hr layover at Madrid. The following evening our Madrid to Sao ...
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Missed connection due to delay. Asking for compensation, AA's records say I was on the flight I missed
On 16-JUL-2022 I was booked for LHR - DUB - ORD - CLE. Flights EI 163 13:25 - 14:50, EI 125 16:15 - 18:45, AA 1853 20:39 - 22:54. All one ticket, which I bought through American Airlines.
The first ...
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Can I claim compensation for incurred expenses and compensation under EU Reg 261?
EDIT:
To clarify my original question to make it clear.
I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
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Can I get compensation if I missed a connection between trains in Sweden?
I attempted to travel from Värnamo to Jönköping on a Sunday using the timetable downloaded from this page (the actual timetable PDF seems to have been taken down).
Due to a delay of the incoming ...
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Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay
I would like some help/advice for the situation I am in.
Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The ...
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Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?
I was booked on flight BA 363 from LYS (Lyon) to LHR (London) on July 2nd 2022. The flight was cancelled - reasons not specified at the time - and I have applied for compensation plus costs. Unknown ...
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Bus failed to pick us up; must the operator refund our taxi fare?
I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
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EU Air Delay Compensation when non-EU leg is involved
I had a flight from Frankfurt to Bombay via Delhi where I missed the Delhi connection since the first flight leg was delayed. Overall delay in Bombay was 4+ hours.
Am I eligible for compensation ...
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What can I do if a flight delay makes me miss the transfer from the airport?
My friend was travelling from Italy to Belgium, and her flight was delayed by 2h25. Since the flight was late in the evening, the delay made her miss the bus from the airport to her final destination, ...
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How long does it take for Delta to process EU261 compensation requests?
My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 600 EUR ...
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What to do in case of Lost/Delayed baggage
Here is what happened
Flying from Atlanta, US to Amman, Jordan through Air Canada
Having an extra bag, Air Canada charged me $100 for the extra bag
in the way to the airplane they asked if they can ...
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Trouble with delays with American Airlines, international travel
I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
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Re-routing and assistance rights for delayed Interrail/Eurail passengers
tl;dr: EU regulation 1371/2007 describes in articles 16 to 18 train passengers' rights to reimbursment, re-routing, compensation and assistance in case of train delays and cancellations. Are these ...
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How can I ask for compensation for Lufthansa delay in refunding me?
I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
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Flight is rescheduled and no compensation is offered, I can't make it to my connecting flight
I booked a flight through Kiwi (travel agency) from Greece to India through Abu Dhabi on May.
My flight changed its schedule, now I cannot make it to my connecting flight. The travel agency proposed ...
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Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)
A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
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Is British Airways's reason for rejecting EC261 compensation legitimate?
On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
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Compensation in the EU after a delayed flight - In what time frame should compensation be issues?
Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline.
...