Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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19
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1answer
2k views

EU passenger rights for change in departure time announced on short notice

A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final ...
2
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1answer
132 views

Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
1
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1answer
172 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
3
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1answer
520 views

COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?

I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
4
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0answers
136 views

Can the “COVID-19 card” be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced. As I was re-routed and ...
3
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1answer
530 views

Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?

My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby ...
4
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1answer
336 views

What agency in Serbia enforces passenger compensation rights?

Air Serbia cancelled a flight from Belgrade to Vienna, but now refuses to pay either meal/accommodation expenses or compensation, despite already having promised in writing and over the phone to pay ...
29
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4answers
7k views

If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
0
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2answers
166 views

On 15th March, could I have crossed the border from Germany-France and France-Spain?

on 14th March I had a ticket for Frankfurt-Barcelona with FLiXBUS, where the departure time would have been around 3pm and I would have arrived in Barcelona on the 15th March around 9pm. Now, I got a ...
0
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0answers
98 views

Who is responsible for onward travel after being denied entry to a country? [duplicate]

I was booked with Qatar Airlines from Muscat to Bangkok, via Doha. When checking in at Muscat Qatar ground staff checked my documentation for my flight to Bangkok. I had the ‘fit to fly medical’, ...
4
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2answers
254 views

Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?

Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020. On 10 March 2020, Air Serbia ...
6
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1answer
1k views

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
0
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1answer
174 views

Can airport handling agents pay out EC261 to a bank account immediately?

I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs unit to send them advance notice of their ...
3
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1answer
2k views

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight? [closed]

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight from them?
1
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1answer
136 views

Cancellation of one flight of my journey

I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight Budapest - Lisbon was cancelled. The ...
1
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1answer
107 views

Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
9
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1answer
383 views

Is it my fault if I miss a United Airlines flight because they're short on staff and cannot check me in for 2 hours?

To make a long story short I had an international flight this morning (Toronto -> Newark -> Caribbean). I had no checked bags so I arrived 2 hours before the flight. The kiosks could not complete the ...
0
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1answer
62 views

Compensation for baggage delay (Air Mauritius)

I flew back from Mauritius to London last week and they left behind ALL 4 baggage. We got 2 back after 2 days and the last 2 yesterday. On top of the delay, the content was wet. Can I claim any ...
2
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1answer
135 views

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
4
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1answer
206 views

EC261 compensation for a delay between 3 and 4 hours

I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...
5
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1answer
131 views

Baggage delayed/lost for more than 21 days - how high is the reimbursement?

I flew with SAS within europe (destination was OSL) and had a connecting flight to Asia with another airline (different bookings). On my SAS flight my checked baggage was delayed and didn't make it ...
11
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2answers
225 views

Is EC 261/2004 in addition to other expenses, or does it cover them?

This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft After I complained to the The Norwegian Travel Complaint ...
3
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0answers
78 views

Flight Compensation?—Missed Connection Flight

I had missed the connection flight from Warsaw (WAW) to Belgrade (BEG) due to a delay of the first flight from London (LHR) to Warsaw. The delay was an hour approximately. I then had to wait 3 hours ...
0
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0answers
34 views

Eu 261 query on multi flight ticket during BA pilots strike

We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September. ...
2
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1answer
183 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
15
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1answer
330 views

Airport worker at UK airport caused us to miss our flight

This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34. Travelling with a baby we decided to take the lift instead of an ...
3
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2answers
2k views

Compensation from hotel

The hotel charged me twice on my credit card. But said that it is denied. In fact it is paid. I showed them the message that I received on my cell phone. Still I was denied check in. This causes ...
4
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1answer
144 views

How do I know if my flight was cancelled/delayed due to “extraordinary circumstances”, as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
6
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1answer
115 views

What is the EU 261/2004 appeals process when an airline denies claim?

When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the traveller have? Is there a higher ...
4
votes
1answer
111 views

Are we entitled to compensation for this knock on delay? And are there any rules governing redirections?

So we were flying with a budget airline from Stuttgart to Naples. The flight was delayed by approximately 1.5 hours at the start. 20 minutes away from Naples we were told we were getting rerouted to ...
112
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8answers
19k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
32
votes
2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
5
votes
1answer
503 views

Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?

Am I eligible to some compensation if Eva Air changed the destination of my flight (was TPE -> HKD Hakodate Airport via flight BR138, and became TPE-> Sapporo (New Chitose Airport a.k.a. CTS) via ...
5
votes
1answer
116 views

Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier

I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number. The first flight (Nairobi – Amsterdam)...
3
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1answer
196 views

Compensation from Deutsche Bahn [duplicate]

We decided to travel to Croatia using ferry, train and coach from the UK. We had booked our train tickets through DB and actually had three trains on that ticket. We successfully caught our first ...
2
votes
1answer
150 views

Which non-EU/EFTA countries offer EC261 compensation?

It is stated on the EU website that EC261 compensation is only offered if: the flight starts in the EU/EFTA, or the flight travels to the EU/EFTA and is operated by an EU/EFTA airline However, in ...
-3
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1answer
130 views

EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
16
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3answers
2k views

Does EU compensation apply to flights where the departure airport closes check-in counters during protests?

(Fortunately I am not among the affected passengers) There are protests being held in Hong Kong International Airport right now. In response, The Airport Authority closed all check-in counters before ...
17
votes
2answers
337 views

Flight to a different airport from the one booked

I flew from the Boston to London yesterday. As originally booked, flight was VS158, BOS-LHR, operated by Virgin Atlantic, booked directly with Virgin Atlantic. Due to the planned strike in Heathrow, ...
5
votes
1answer
265 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
6
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1answer
131 views

Compensation for cancelled flights in EU, one booking, multiple legs

I have a question about compensation under EU laws for my flights. I booked a Lufthansa ticket to fly from Leipzig to Valencia via Frankfurt, and from Valencia to Leipzig via Frankfurt. About 5 ...
6
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2answers
947 views

Email about missed connecting flight compensation 5 months after flight, is there a point?

5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At ...
2
votes
1answer
571 views

Greyhound bus arrives very late, do I have any recourse? [duplicate]

I know from the website that greyhound just say that they don't guarantee the time of their bus and though luck if it happens: The bus was late. Am I entitled to a refund? No. While Greyhound ...
0
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0answers
63 views

Delay of 15 hours in Air India Flight from New York to Delhi [duplicate]

I am supposed to travel by Air India International flight from New York to Delhi on 7th July (Departure time 12:05 pm) but i have received a mail from them saying that now the flight has been ...
7
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1answer
204 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
0
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1answer
189 views

Do airlines compensate passengers if they allowed them boarding with invalid visa?

I got a multiple entry visa to Peru for 1 year valid from 20th May 2018 till 19th May 2019. I booked a ticket to Peru via Emirates Airlines to travel from 3rd May till 11th May. The airlines officer ...
-1
votes
2answers
115 views

Compensation for late arrival of flight

I am trying to book a train or bus from one of the London terminals to Edinburgh on 2nd July. I will be arriving at LHR by flight from Bangalore in Air India airline. I will have checked in luggage. ...
2
votes
0answers
108 views

First leg delayed, skipped delayed last leg - Can I claim compensation? [closed]

I was recently flying from Tokyo Narita (NRT) to Prague (PRG) with a connection in Warsaw (WAW), with LOT Polish Airlines (single booking). The NRT->WAW flight was delayed by 6h30m. Hence we missed ...
2
votes
1answer
63 views

Sources of information about flight times and delays [duplicate]

I booked travel from Perth Australia (QF648 2350 11 April 2019) via Melbourne Australia to Christchurch New Zealand (QF133 0715 12 April 2019) but there was a delay in Perth. Because I was going to ...
8
votes
1answer
855 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...