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Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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4answers
12k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
1
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1answer
141 views

Lost luggage in Amsterdam Schiphol Airport with Vueling Airlines

I just had a bad experience today. This is my first trip to Europe with my parents and we arrived from Roma to Amsterdam this morning using Vueling Airlines. After I arrived at the luggage hall we ...
13
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1answer
206 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
3
votes
0answers
118 views

Can you ask for a compensation if the delay was due de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
8
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1answer
452 views

Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?

This question comes immediately after reading this hot network question. I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...
1
vote
1answer
59 views

Flight re-scheduled two weeks before planned departure [duplicate]

We are traveling from Spain to Canada via Portugal. The flight we purchased was to depart on March 14th from Spain, with a 2-hour stopover in Lisbon. The last leg of the flight is Lisbon to Toronto. ...
6
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3answers
128 views

EU flight delay compensation for multi-leg trip

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
2
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0answers
126 views

Given 10 Euro compensation for missed flight which was later cancelled

I was going back from Moscow - Amsterdam and had a connecting flight to London. The Moscow flight departed 1 hour 30 minutes late and arrived 1 hour 41 minutes late. I missed my connecting flight and ...
-1
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1answer
160 views

We have confirmation for a room but hotel shows Expedia cancelled it

This happened to me and my daughter Saturday night. We were at a basketball tournament, all the teams including daughter's had reservations at the same hotel. I booked with Expedia, and received a ...
6
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2answers
139 views

How exactly is the delay time calculated for the purposes of EU air travel compensation?

According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time. But how exactly is the ...
1
vote
1answer
59 views

Schedule change within 24 hours of flight

Today in the morning at 10am I received a message regarding a schedule change of my flight from Krabi to Bangkok today: Instead of arriving at 10:45, the flight is now scheduled to arrive at 02:10. (...
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2answers
194 views

Chances for getting recompensation for bad/no treatment and getting sick due to delayed/cancelled flight

Flight delayed for 7 hours (3 of them inside the plane) due to missing crew members, then cancelled due to "bad weather" (probably not true as a later flight, same airline+destination left the airport ...
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0answers
42 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
5
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1answer
486 views

Compensation for United Airlines 5-hour flight delay

Due to errors with the navigational and autopilot system, my flight from Shanghai to Chicago was delayed by over 5 hours. Nearly all passengers missed flights and received new boarding passes for ...
2
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1answer
177 views

Baby seat-belt wasn't provided on takeoff - worth complaining? [closed]

On AirFrance flight form Paris to Montreal yesterday the AirFrance crew forgot to provide the baby seat belt before takeoff. Moreover, no cabin check was performed in our segment before takeoff so we ...
5
votes
1answer
327 views

Compensation for Delayed Train Due to London Underground Issue

My question is quite specific, and I hope it's on topic here because I'm really unsure where to ask it! If it isn't on topic, as well as marking it as such I would ask that you please help me out by ...
5
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1answer
137 views

Can I use a “Gutschein” from Deutsche Bahn more than once?

I cancelled a trip with Deutsche Bahn and they gave me a "Gutschein" (German word for coupon or voucher) with the value of the trip. If I use this Gutschein to buy something of less value, can I use ...
2
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1answer
123 views

Can I claim EU flight delay compensation if I rebook the outward ticket to another date?

My flight A will be delayed by 48h. According to EU regulations it seems I'll be able to claim concatenation for the delay. https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en....
1
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1answer
77 views

How to proceed with a compensation claim against an airline

I was recently going on holiday and my arrival at destination was delayed by 24 hours. My journey involved two flights, both booked at the same time directly with the same airline. The first flight ...
3
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1answer
115 views

Flight automatically rebooked, must stay overnight at transit airport, are we entitled to compensation?

We had bought a flight from Europe to the USA, and recently we got an email that the flight back has been rescheduled. The change is significant: previously we would stay a few hours in one transit (...
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0answers
155 views

Is my employer entitled to the compensation from a delayed train that they paid for? [closed]

I recently started a job in the UK that has frequent train journeys. My employer pays expenses when travelling to offices that aren't my home office. In the rail policy it states any compensation ...
2
votes
1answer
417 views

Air Canada: will there be accommodation compensation for missed connection due to fault of airline?

I am flying from Toronto to Auckland with a 2 hour transfer in Vancouver. Both flights are bought on the same ticket from Air New Zealand (from 3rd party website), therefore I am not worried about ...
6
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1answer
197 views

Claim against AirEuropa (migrated from Law site)

My friend and I were supposed to fly with AirEuropa from Tel Aviv to Madrid early in the morning. Two other friends were to flight to Madrid from another country and to wait for us there. Then, taking ...
3
votes
0answers
306 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
16
votes
4answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
0
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1answer
53 views

European Regulations and connecting leg of a Foreign flight booked on a single ticket

Do European regulations of compensation apply when a connecting leg (that begins outside EU) of a flight (owned by a non-EU company) ticket bought online in European Union? Example flight via ...
0
votes
1answer
102 views

Flight with Ural Airlines delayed by one day - How to claim damages

I planned a trip from the 17. august to the 21. august to St. Petersburg and book this fligth via a broker with Ural Airlines. My return-flight was delayed by one day (25 hours). Which means I am ...
5
votes
1answer
327 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
3
votes
1answer
288 views

How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?

Today I've received the following email from Air France in regards to my request for compensation under EU flight delay rules: We are really sorry to learn our flight AF379 delay on 15th August ...
18
votes
2answers
2k views

What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
42
votes
4answers
10k views

Who compensates my UK train ticket when the train in the ticket didn't exist?

Last Saturday there were major construction works on the rail network in London. Euston station was closed. I had to travel from Glasgow to the south of London. I had originally booked a return ...
11
votes
2answers
811 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
6
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1answer
172 views

My flight from Venice to NYC was delayed 7 hours at the stopover in Kiev. Am I eligible for compensation?

I booked a flight from Venice to NYC on Ukraine International Airlines. 9 days before I left, UIA notified me that they changed the time of the flight from Kiev to NYC to leave 5 hours later than ...
14
votes
1answer
383 views

Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?

I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
5
votes
1answer
223 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
1
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1answer
151 views

International flight missed because of delay in national flight - Compensation options?

We wanted to take the following two flights on the same day. Had the national flight been on time, we would have arrived at the airport 3 hours and 15 minutes early. However, we missed the ...
3
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1answer
107 views

How directly must an airline be affected by a strike to be ineligible to pay compensation?

Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so). Due to the accumulated ...
7
votes
1answer
144 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
5
votes
1answer
73 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
2
votes
1answer
225 views

Airline caused missed international flight. What are my options?

I recently took an international flight booked through United from the US to the EU and back (with a connecting flight both ways) and on the way back they lost our ticket/reservation and we missed our ...
6
votes
0answers
320 views

Missed my flight because I didn't get e-mail with boarding pass [closed]

This must be the weirdest "missed the flight" situation ever. We were four, traveling from Alicante to Keflavik. I checked in online with the app and got "you are now checked-in" and allocated seats ...
1
vote
1answer
101 views

How can I prove that a flight was delayed by more than 4 hours? [duplicate]

My grandma is trying to request compensation under Regulation (EC) No 261/2004 from Air Transat, as her flight from England landed 4 hours past the scheduled arrival time in Canada. She recorded the ...
3
votes
1answer
137 views

True lost luggage - airline haggle over compensation

Few months ago, Air Botswana lost one of my luggage pieces. I have followed their terms, allowed 21 days to search for it, submitted the forms with details and list of items. They took their time ...
4
votes
2answers
541 views

Flight compensation due to a delay in the second leg only

What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got ...
4
votes
1answer
121 views

Destination airport switched, 7 days before arrival. Am I allowed compensation ? (EU)

I had a flight on TUI from Morocco to Paris Roissy planned. 7 days before the flight, the company changed the airport of destination to Paris Orly, and we had to pay for a taxi home. In this ...
11
votes
2answers
2k views

Compensation in the EU after technical problem after take off

In the EU, if you board a plane, it takes off on time, but has to fly back to the same airport due to technical issues, do you get a new ticket, a refund, some compensation, a night at a hotel? After ...
2
votes
1answer
990 views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
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0answers
190 views

Airline/Airport fault that I missed my flight! What precautionary measure I have to take to avoid extra charges? [closed]

On some occasions (even when I was 3 hours prior to my flights at the airport), I was not sure whether I was going to catch my flight (due to long check-in queue, long waiting time for immigration and ...
2
votes
1answer
222 views

Long delays on TGV trip to Paris. Compensation from SNCF is less than expected. Should I appeal?

I had a lousy weekend trip from Stuttgart to Paris back in February. The train was initially delayed and then cancelled. An official told us to take the train to Mannheim and then to Paris. We arrived ...
13
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6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...