Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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Do airlines compensate passengers if they allowed them boarding with invalid visa?

I got a multiple entry visa to Peru for 1 year valid from 20th May 2018 till 19th May 2019. I booked a ticket to Peru via Emirates Airlines to travel from 3rd May till 11th May. The airlines officer ...
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2answers
97 views

Compensation for late arrival of flight

I am trying to book a train or bus from one of the London terminals to Edinburgh on 2nd July. I will be arriving at LHR by flight from Bangalore in Air India airline. I will have checked in luggage. ...
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101 views

First leg delayed, skipped delayed last leg - Can I claim compensation? [on hold]

I was recently flying from Tokyo Narita (NRT) to Prague (PRG) with a connection in Warsaw (WAW), with LOT Polish Airlines (single booking). The NRT->WAW flight was delayed by 6h30m. Hence we missed ...
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1answer
52 views

Sources of information about flight times and delays [duplicate]

I booked travel from Perth Australia (QF648 2350 11 April 2019) via Melbourne Australia to Christchurch New Zealand (QF133 0715 12 April 2019) but there was a delay in Perth. Because I was going to ...
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806 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
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41 views

Airline (Air Caraibes) refuses to compensate for baggage delay - what are my options?

Context On the 19th January 2019, I flew from ORY (Paris Orly - France) to PTP (Pointe à Pitre - French Caribbean) with Air Caraibes. The flight got delayed (2h42 according to the company) and once ...
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0answers
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How to see a record of amendments to flight schedules? [duplicate]

My flight from Delhi to London with Virgin Atlantic was delayed by more than 5 hours on Thursday 18th April. I am trying to get the official takeoff and landing time for this flight but can't find it ...
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1answer
64 views

Eligibility for a compensation under EC/261

I am a resident of EU. Recently, my Air France flight from Mumbai to Paris was cancelled. The ticket was booked by Air France but the flight was operated by Jet Airways. Air France gave a new flight ...
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1answer
156 views

Does Air Canada owe me compensation for breaking objects in checked baggage?

I flew on Air Canada from California to Toronto. I packed a glass wine bottle with WineHero, then packed them in a VinniBag for more protection. Yet the wine bottles still broke when I landed in ...
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4answers
5k views

Flight departed from the gate 5 min before scheduled departure time. Refund options

This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time. On our way from ...
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4answers
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Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
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154 views

Lost luggage in Amsterdam Schiphol Airport with Vueling Airlines

I just had a bad experience today. This is my first trip to Europe with my parents and we arrived from Roma to Amsterdam this morning using Vueling Airlines. After I arrived at the luggage hall we ...
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1answer
221 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
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124 views

Can you ask for a compensation if the delay was due de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
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1answer
500 views

Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?

This question comes immediately after reading this hot network question. I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...
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Flight re-scheduled two weeks before planned departure [duplicate]

We are traveling from Spain to Canada via Portugal. The flight we purchased was to depart on March 14th from Spain, with a 2-hour stopover in Lisbon. The last leg of the flight is Lisbon to Toronto. ...
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3answers
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EU flight delay compensation for multi-leg trip

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
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1answer
227 views

Given 10 Euro compensation for missed flight which was later cancelled

I was going back from Moscow - Amsterdam and had a connecting flight to London. The Moscow flight departed 1 hour 30 minutes late and arrived 1 hour 41 minutes late. I missed my connecting flight and ...
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1answer
249 views

We have confirmation for a room but hotel shows Expedia cancelled it

This happened to me and my daughter Saturday night. We were at a basketball tournament, all the teams including daughter's had reservations at the same hotel. I booked with Expedia, and received a ...
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2answers
153 views

How exactly is the delay time calculated for the purposes of EU air travel compensation?

According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time. But how exactly is the ...
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1answer
65 views

Schedule change within 24 hours of flight

Today in the morning at 10am I received a message regarding a schedule change of my flight from Krabi to Bangkok today: Instead of arriving at 10:45, the flight is now scheduled to arrive at 02:10. (...
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2answers
213 views

Chances for getting recompensation for bad/no treatment and getting sick due to delayed/cancelled flight

Flight delayed for 7 hours (3 of them inside the plane) due to missing crew members, then cancelled due to "bad weather" (probably not true as a later flight, same airline+destination left the airport ...
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EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
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1answer
675 views

Compensation for United Airlines 5-hour flight delay

Due to errors with the navigational and autopilot system, my flight from Shanghai to Chicago was delayed by over 5 hours. Nearly all passengers missed flights and received new boarding passes for ...
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1answer
178 views

Baby seat-belt wasn't provided on takeoff - worth complaining? [closed]

On AirFrance flight form Paris to Montreal yesterday the AirFrance crew forgot to provide the baby seat belt before takeoff. Moreover, no cabin check was performed in our segment before takeoff so we ...
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1answer
364 views

Compensation for Delayed Train Due to London Underground Issue

My question is quite specific, and I hope it's on topic here because I'm really unsure where to ask it! If it isn't on topic, as well as marking it as such I would ask that you please help me out by ...
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1answer
153 views

Can I use a “Gutschein” from Deutsche Bahn more than once?

I cancelled a trip with Deutsche Bahn and they gave me a "Gutschein" (German word for coupon or voucher) with the value of the trip. If I use this Gutschein to buy something of less value, can I use ...
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1answer
126 views

Can I claim EU flight delay compensation if I rebook the outward ticket to another date?

My flight A will be delayed by 48h. According to EU regulations it seems I'll be able to claim concatenation for the delay. https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en....
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1answer
81 views

How to proceed with a compensation claim against an airline

I was recently going on holiday and my arrival at destination was delayed by 24 hours. My journey involved two flights, both booked at the same time directly with the same airline. The first flight ...
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1answer
118 views

Flight automatically rebooked, must stay overnight at transit airport, are we entitled to compensation?

We had bought a flight from Europe to the USA, and recently we got an email that the flight back has been rescheduled. The change is significant: previously we would stay a few hours in one transit (...
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0answers
159 views

Is my employer entitled to the compensation from a delayed train that they paid for? [closed]

I recently started a job in the UK that has frequent train journeys. My employer pays expenses when travelling to offices that aren't my home office. In the rail policy it states any compensation ...
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1answer
533 views

Air Canada: will there be accommodation compensation for missed connection due to fault of airline?

I am flying from Toronto to Auckland with a 2 hour transfer in Vancouver. Both flights are bought on the same ticket from Air New Zealand (from 3rd party website), therefore I am not worried about ...
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1answer
202 views

Claim against AirEuropa (migrated from Law site)

My friend and I were supposed to fly with AirEuropa from Tel Aviv to Madrid early in the morning. Two other friends were to flight to Madrid from another country and to wait for us there. Then, taking ...
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339 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
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3answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
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European Regulations and connecting leg of a Foreign flight booked on a single ticket

Do European regulations of compensation apply when a connecting leg (that begins outside EU) of a flight (owned by a non-EU company) ticket bought online in European Union? Example flight via ...
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1answer
105 views

Flight with Ural Airlines delayed by one day - How to claim damages

I planned a trip from the 17. august to the 21. august to St. Petersburg and book this fligth via a broker with Ural Airlines. My return-flight was delayed by one day (25 hours). Which means I am ...
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1answer
343 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
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1answer
333 views

How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?

Today I've received the following email from Air France in regards to my request for compensation under EU flight delay rules: We are really sorry to learn our flight AF379 delay on 15th August ...
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2answers
3k views

What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
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4answers
10k views

Who compensates my UK train ticket when the train in the ticket didn't exist?

Last Saturday there were major construction works on the rail network in London. Euston station was closed. I had to travel from Glasgow to the south of London. I had originally booked a return ...
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2answers
819 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
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1answer
177 views

My flight from Venice to NYC was delayed 7 hours at the stopover in Kiev. Am I eligible for compensation?

I booked a flight from Venice to NYC on Ukraine International Airlines. 9 days before I left, UIA notified me that they changed the time of the flight from Kiev to NYC to leave 5 hours later than ...
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1answer
406 views

Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?

I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
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1answer
269 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
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1answer
168 views

International flight missed because of delay in national flight - Compensation options?

We wanted to take the following two flights on the same day. Had the national flight been on time, we would have arrived at the airport 3 hours and 15 minutes early. However, we missed the ...
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2answers
152 views

How directly must an airline be affected by a strike to be ineligible to pay compensation?

Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so). Due to the accumulated ...
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1answer
144 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
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1answer
76 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
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1answer
232 views

Airline caused missed international flight. What are my options?

I recently took an international flight booked through United from the US to the EU and back (with a connecting flight both ways) and on the way back they lost our ticket/reservation and we missed our ...