I needed to book a Tatkal Ticket for Indian Railways using IRCTC website today. During the booking process, the website showed 242 seats as available. However, due to slower than usual payment gateway, the payment process took a long time. Eventually my payment went through successfully and I was redirected to IRCTC to complete the booking process. But the website flashed a message saying
Reservation Failed. No seats available. This meant that even though my account had been debited, no ticket was booked for me.
Now I want the money back. I checked for the
Refund Request option which I am unable to find on the site. I tried calling the Customer Service numbers listed on the site but gcouldn't connect. I sent an e-mail regarding the issue to
firstname.lastname@example.org describing this issue. However, again I only got automated responses.
How do I proceed to get a refund from IRCTC?