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My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby incurring an £80 taxi fare home) whilst waiting on a replacement plane to collect us. The airline initially tried to deny me compensation erroneously claiming I was "a member of staff".

Now they are saying as the flight is less than 3500 km I can only receive €400 regardless of the 9 hour time delay. Is this correct or should I receive €600?

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Yes, they are correct.

This chart shows how much compensation you can claim:

image

(image source)

The distance from London to Tenerife is under 3000 km, around 2900 km. Therefore you can claim €400 even for a 9 hour delay.

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  • Don't forget the limit applies to compensation only. Reasonable costs incurred, which the airline must also meet, are not part of that. – MadHatter Jun 25 at 9:20
  • @MadHatter yes, by reasonable costs do you mean the taxi fare etc.? – Daniil Jun 25 at 9:21
  • I did, but I'm struggling to find a reference. Costs due to delayed departure are supposed to be met, but I'm not yet so sure about delayed arrival. Sorry, my bad. – MadHatter Jun 25 at 9:24

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