I booked a small hotel (small due to non-availability of regular hotels) in Mannhiem, Germany and I could not go to the conference because I was physically not fit and had to go to the emergency for pain. When I requested the hotel, my words in the hotel booking request form were "please book the room from so and so date...." and at the end "please let me know if this is possible". After that I never confirmed that I am accepting their offer of the room.
Now they are asking me to pay for full stay otherwise they will take legal action against me. They are asking the full 330€ for all the days, which I never accepted their offer. They have nothing that I accepted their offer. They are also saying "we have sent you confirmation along with the conditions." To me it seems that, when one does not confirm their booking in either paying or by written mail, how can hotel say you have booked and must pay?
Anyone with a hotel website can write my name and book in my name with email ID and if I trash that mail thinking as junk, I will have to pay. This does not seems right.
Here's the sequence of events:
My request in the hotel booking form via website: "Please book a room.....please let me know if this is possible?" They do not have calendar in the website where you can choose dates, but you have to write the message directly in order to enquire or book, in the same page.
They sent confirmation, but I never signed, accepted, paid or anything else. No phone or mail to them to inform my approval. Their ressponse was in German, I had in English, and that mail contained cancellation details and several other things.
To the emergency room for my pain, changed all the plans.
Around booked dates, got a call from hotel saying you are supposed to come, I said no, I did not send you any acceptance for your offer.
They said, you have to pay, we do not need your acceptance.
After three months, now getting mail that you have to pay or else legal action.