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Questions tagged [disputes]

Disagreements that occur between a traveler and (most often) an airline, hotel, or other travel related enterprise. In the normal case the traveler's journey has been disrupted and he/she now seeks compensation. In more extreme cases the disruption leaves the traveler in a state of vulnerability or compromise. This tag is NOT for disputes with sovereign governments (visa-refusals, port removals, etc). See the wiki for more information.

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Overcharges on late checkout

I am concerned about extra charges for my stay at Chequers Lodge in Dalton-in-Furness. When I booked the hotel, there were no details on check out. Later, they texted me saying check out is at 10:00 ...
Saad's user avatar
  • 29
2 votes
1 answer
586 views

Dispute cancellation fees by 3rd-party airline booking

I booked a flight through Gotogate. Almost immediately, I realized there was an error on my end. I chatted to them about canceling and they said there would be $250 worth of cancelation fees from them ...
juanchito's user avatar
  • 229
1 vote
0 answers
100 views

How to get the transaction reference number of an Air France compensation?

7 months since I filed a claim, it is not yet resolved. I have been contacting Air France for the past 4 months now to get the transaction reference number of a reimbursement they supposedly already ...
TSR's user avatar
  • 141
1 vote
1 answer
312 views

Flight cancelled: try an ADR or directly to claims management company? [closed]

My Ryanair flight was cancelled (officially delayed 18 hours) because a crew member was sick and according to the EU regulation 261 and sources like this and this I should be entitled to a 400€ (> ...
antonro's user avatar
  • 319
2 votes
3 answers
753 views

Can I adjust automatic gratuities after disembarkation on Carnival Cruise Lines in the USA?

I don't want to discuss the ethics or practices of tipping. I just need to know if there is any way to adjust the automatic gratuities after I leave the ship. I know that I agreed to this when ...
Drew S's user avatar
  • 131
12 votes
1 answer
8k views

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not ...
Pepe Smith's user avatar
18 votes
2 answers
6k views

Is it possible to ask for a hotel room without minibar/extra services?

Well, I think the title says it all: in hotels which offer minibar/other extra services for a fee, is it possible to have a room, where there is no risk of accidentally using/eating something for ...
Attilio's user avatar
  • 625
0 votes
1 answer
632 views

I booked with "free cancelation" but have been charged; what can I do?

I booked a hotel with agoda travel on "no risk free cancellation" for 03/06/2019. I cancelled the booking, and agoda sent me the confirmation that I cancelled 29/01/2019. The hotel took full payment ...
eric cheshire's user avatar
9 votes
0 answers
169 views

Avoid racism in India towards fellow Indians [closed]

I am a South Indian solo travelling to places in Northern India. My previous experiences are that I face more racism (due to darker skin tone) in North India (where people have fairer skin tone) ...
JohnSmithPatel's user avatar
4 votes
0 answers
285 views

Hotel bill dispute [closed]

I booked a hotel room in the Netherlands for 2 nights. The hotel was a pay-at-the-property hotel, and didn't need credit card details. Before I arrived I added an extra day over the phone. Upon ...
Jay's user avatar
  • 41
10 votes
1 answer
2k views

Missed hostel check-in by one day - charged full stay and not given lodging

A while back I booked a hostel in Madrid and accidentally got my travel dates mixed up - I ended up booking for 8 nights instead of 7 because when I booked the hostel I thought I was arriving one day ...
Pasteque's user avatar
  • 101
10 votes
2 answers
853 views

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no ...
Vickel's user avatar
  • 1,264
10 votes
2 answers
392 views

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm supposed be there, they canceled the rooms. I ...
Dan Dean's user avatar
  • 101
9 votes
1 answer
1k views

Who is responsible for any change in visa requirements?

We were due to fly to Canada 4 weeks ago where we found out at the checking point that we were supposed to have ETA visa. This was launched by Canadian governments just three weeks before we were due ...
user55279's user avatar
30 votes
4 answers
13k views

Airline won't let me pay to upgrade due to purchasing original economy ticket via low-fares site - what's the logic in this?

Tomorrow I fly long-haul on a TAM (theoretically now LATAM) flight. To my surprise eventually after chasing and chasing them on the cost of an upgrade to business I was told that it wasn't possible ...
AdamJones's user avatar
  • 419
58 votes
3 answers
11k views

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with ...
Mariana VG's user avatar
3 votes
1 answer
356 views

Is a B&B's cancellation policy enforceable if I never saw it?

I booked a room at a B&B a month and a half in advance, over the phone. I asked to be sent a confirmation via email and a cancellation policy as I had not seen it at that point. 4 days before ...
wsj's user avatar
  • 39
7 votes
3 answers
535 views

Bill from German Railway

In early June my wife and I traveled to Europe on vacation. During our trip we traveled by German rail to Stuttgart from Paris. We spoke with a worker at the Paris station who assured us that we did ...
Jon Sieg's user avatar
10 votes
7 answers
10k views

Can I tell if the airline sold "my" seat after I cancelled the return leg after partially traveling?

I had a flight with British Airways and cancelled the return flight after taking the outbound leg. They refuse to refund a large sum of the money (including the ticket, or seat, price itself). It ...
user47526's user avatar
  • 149
8 votes
5 answers
2k views

German hotel: Is a booking confirmation following a request binding? Charges and legal action mails.

I booked a small hotel (small due to non-availability of regular hotels) in Mannhiem, Germany and I could not go to the conference because I was physically not fit and had to go to the emergency for ...
Teddy's user avatar
  • 89
4 votes
1 answer
131 views

Where do I find a (recent) historical list of personnel strikes at European airports?

Is there a publicly available register of industrial actions at European airports? I actually need recent historical data to claim compensation for a cancelled flight. I want to verify the airline's ...
quant_dev's user avatar
  • 183
0 votes
1 answer
239 views

My question is should an airline staff have checked the visa before issuing a ticket? [duplicate]

My brother bought a ticket directly from an airline office. He is a US citizen, but when he arrived at the airport, the airport staff offloaded him and gave the reason as his Pakistani visa was ...
Ahsan's user avatar
  • 17
1 vote
1 answer
198 views

Travel agent booked ticket when passport has less than 3 months left

Briefly, my boyfriend's mum booked a ticket for me to Germany through a travel agent. The travel agent requested a scan of my passport photo page (which shows the expiry date). I hold a Canadian ...
user avatar
21 votes
3 answers
5k views

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spare. The boarding for the first part of ...
Irregular User's user avatar
2 votes
1 answer
352 views

Refund of tickets due to travel warning to Turkey

We are a family that purchased tickets to Portugal with a layover in Istanbul. Due to travel warnings, we tried to request a refund of our tickets, but Turkish Airlines is not accepting the refund. ...
TRu 's user avatar
  • 21
10 votes
2 answers
807 views

Can I get compensation for an early flight?

I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was surprised that my flight was put forward ...
Afetter's user avatar
  • 2,753
9 votes
2 answers
3k views

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website flightaware.com it landed at its ...
Harters's user avatar
  • 91
33 votes
5 answers
18k views

Kicked out of hotel in morning when booking through booking agency (asked to pay for extra day)

I am from UK, I went to travel agent website and booked holiday (flights + hotel), today is the last day and my flight is 22:30. In the morning we went to the city to have some lunch and when we came ...
Matas Vaitkevicius's user avatar
6 votes
1 answer
525 views

Am I entitled to a full refund if I cancel because the airline has announced, but not yet confirmed, my flight might be from a different airport?

I booked a flight from Brussels Airport to Berlin on Friday April 15th. Because of the current situation at Brussels Airport, the airline has announced that most of its flights will instead fly from ...
Rinzwind's user avatar
  • 1,316
5 votes
2 answers
4k views

Trouble with LAN (airline) refund - explanation of ticket fare policy codes

On my ticket for LAN I see: NONEND-REF/CHG SEE PENALTY which I believe does not mention to the ticket not being refundable. Also, in the receipt they sent me it states: REFUNDS Please find the ...
Stefano Melucci's user avatar
2 votes
2 answers
342 views

Is reimbursement possible for a headset cable that was broken by the service cart during a flight?

My noise-canceling headset's detachable cable was damaged while plugged into the airplane jack during a long-haul flight. I noticed that the jack was bended at the time, but I did not react ...
Kristof Tak's user avatar
9 votes
4 answers
3k views

The airline allowed us to travel to our destination without checking our visas. Who is at fault for the incurred expenses?

OK, I will try and stick to the facts to explain this whole situation. I would really appreciate everyone's comments: Me (Irish passport) my wife (Filipino passport) and 2 year old twins (Irish ...
gavin's user avatar
  • 91
2 votes
1 answer
945 views

Do Airline Ticket Offices have to Inform customers of visa requirements when purchasing tickets? [duplicate]

We purchased tickets at Air Asia's ticket office in Yangon Myanmar for travel to Australia, with a flight change to New Zealand. As UK passport holders, we were not informed we needed visa's to ...
Cornell Henderson's user avatar
4 votes
3 answers
1k views

Claiming for Damage Baggage by US TSA

Travelling from Jamaica to France, my friend locked her suitcase. Upon her arrival back in France she discovered her suitcase was destroyed. The TSA had not only opened it, but ripped the zipper off ...
Jessica's user avatar
  • 41
7 votes
2 answers
305 views

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of the flight everything was marked on time ...
Itai's user avatar
  • 44.5k
2 votes
1 answer
92 views

Visa VS airline [closed]

I have one situation. I have visa for the country I want to visit and airline refuse me for boarding because they said they don't believe my visa. And my flights (including travel plan) are ruined. ...
user40612's user avatar
4 votes
5 answers
14k views

Do airlines have to check the visa status before selling a ticket?

My daughter bought a ticket for a flight with a layover in Emirates (from Dallas, Texas to India). She had a stop of 48 hours in Dubai. When she was checking in in Dubai for Delhi, she was informed ...
bobby mirchandani's user avatar
5 votes
2 answers
871 views

Airline compensation for non-specific delays with a US carrier

One of my cousin had to travel to Asia because of some emergency situation. I paid a huge price for the earliest available flight, but the airline (United) dropped him at the destination 12 hours late....
cartman's user avatar
  • 163
16 votes
1 answer
5k views

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
Monica Cellio's user avatar
8 votes
2 answers
19k views

Compensation for delayed baggage on international United flight

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change ...
avernet's user avatar
  • 453