I'm a citizen of India and I bought a ticket from Austrian airlines in advance as to apply for a visa of Albania but unfortunately the Albanian embassy closed down and hence no visa. Now when I am trying to cancel my air ticket, the Austrian airlines says that they will charge penalty on cancellation despite of the reason and even if its clearly not my fault or any bizarre change in plan from my side or wish. They have a rule to refund in full if visa get denied but their rule book says nothing if any embassy get closed in a country.
So here I'm stuck in this situation and looking for help. Does any one have any idea regarding this situation and can I really get a full refund?