I missed a connecting train because of 5 mins delay with the previous train. My train from from Stuttgart HBF to Berlin HBF, however, there was a change at Hannover Hbf.
I have received an email with the subject line: Your connection in Hannover Hbf will not be reached
Check this content of the email please:
I received this email Sunday, Oct. 23, 11:23 PM:
Your connection in Hannover HBf will not be reached
Change is not possible
Good evening Bawa Singh,
on your today's journey from Stuttgart Hbf to Berlin Hbf the connection in Hannover Hbf will probably not be reached. Please use the button "Find an alternative connection" to get your next possible connections. You can end the travel assistance for this journey by following the link below.
next possible connection was after really long time, so instead of that, I booked a bus and traveled to my destination.
Now my question is, what does this email exactly means? Does it mean that it is my responsibility to find out the alternative next connection to reach my destination and Deutsche Bahn really does not care and also not responsible for any inconvenience? Should I ask them for the refund? or at least the reimbursement for the bus journey? Am I eligible for that?