I booked a room in a hotel in Vienna for 3 people (2 adults and 1 child - 8 years old). I received an email from Agoda.com that confirms these details. The hotel sent me an email confirmation too, but the room reserved is for 2 adults. I have contacted them to correct the error and they refuse to deal with the issue. They insist that the room I booked is for 2 people only. I refered the matter to Agoda.com. Their response is this:
Please be advised that we already negotiated with the hotel and we were told that your room can only have either 1 double bed or 2 single beds. If you will need and ask for an extra bed that will cost you extra charges that will be collected by the hotel. If you need to request an additional bed, you can contact the hotel directly or request it upon arrival.
I am extremely frustrated by this situation. They have charged me for 3 people yet they are not providing a room that can accommodate my family.
The booking is non-refundable according to the Agoda.com website.
Any advice as to what I can do to resolve this?