Last week, I booked a 4-day stay in Berlin via booking.com. I chose the cheapest option, which means I cannot cancel and get my money back (it states that if I cancel, I still lose the money). However, my card was rejected because a payment I was supposed to get was late.
I thought I had lost the booking as I was not able to fix the issue within 24 hours as I was urged to do in the email I received, so I booked again when I actually received the money. But now it looks like I have made the booking twice.
Has anyone ever been in this situation? Does anyone have any advice on what I could do?
Update: I emailed booking.com via the contact form on their website and they contacted the property who have fortunately agreed to waive the cancellation fee for my second booking. Now that happened to be the one they had already taken the money for, but I got my money back within a couple of days and I made sure there were money in my account for them to take for the first one.