5

I booked a room at a hotel in the Austrian Alps (I hadn't paid for the room, nor did I give them any credit card details at the time of booking). However 2 days after making the booking I informed them I no longer require the room. They told me that because it is less than 21 days until the booking I must transfer them a cancellation fee of 40% of the original hotel amount.

I live in the UK. The cancellation fee policy was disclosed on the confirmation the hotel sent me once I booked the room over the telephone.

What are the likely scenarios if I ignore the hotel's request for a cancellation payment?

  • 1
    Where do you live? How did you make the reservation (booking site, phone, e-mail, etc.)? – Richard Beasley Aug 6 '18 at 15:40
  • Was the cancellation fee policy disclosed when you made the booking? – Nate Eldredge Aug 6 '18 at 16:08
  • i live in the UK. The cancellation fee policy was disclosed on the confirmation the hotel sent me once i booked the room over the telephone. – shawn michaels Aug 6 '18 at 16:19
  • 1
    @shawnmichaels Please add the details you describe to your question. – Roy Aug 6 '18 at 17:05
  • @RichardBeasley live in the UK. The cancellation fee policy was disclosed on the confirmation the hotel sent me once i booked the room over the telephone – shawn michaels Aug 6 '18 at 17:36
7

If, as your comment implies, the hotel only mentioned a cancellation fee in a subsequent e-mail then you owe nothing. The hotel cannot force you to pay a fee that was not agreed at the time the contract was made (i.e. during the telephone conversation). However, if you were made aware of the cancellation fee during the phone call then you are probably liable to pay.

The hotel could bring a claim against you through the European Small Claims Procedure. Details of the procedure can be found here: https://europa.eu/youreurope/business/sell-abroad/resolving-disputes/small-claims/index_en.htm

  • 4
    It would be hard to prove that cancellation fee was agreed during the phone call. – Neusser Aug 7 '18 at 8:05

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.