Back in July on a trip from London to Amman Jordan (stopping over in Copenhagen), our luggage never made it to Amman, and it was deemed lost. We filled the PIR but we misplaced our bag tags (this was due to an extremely lengthy search that was done just before boarding the plane in Copenhagen when we somehow misplaced the tags, and they were lost.
I filed for a claim for the 3 bags that were lost, and Norwegian came back with the following: "When checking in baggage with Norwegian you will receive a baggage tag as a proof for the checked bag and if a baggage is delayed, you must present that tag to our representatives at arrival.
When you reported delayed baggage in Amman, you could not provide our agents with a receipt for a checked baggage, but our agents created a report for search. According to the information in our check-in system, you checked 3 bags and those bags was loaded on the aircraft.
Since you didn't provide our agents with any tags at arrival and that the baggage was loaded, we cannot accept your claim for lost baggage"
Can anyone tell me if Norwegian have gotten away with it based on this? Can they not be forced to accept liability for losing our 3 bags? Please help.