Vueling lost my luggage. I'm trying to claim compensation for everything I had to buy for my whole week without luggage.
However I did not find out how.
There's a page https://www.vueling.com/en/vueling-services/more-vueling-services/damaged-and-delayed-baggage that even cite the case: Expenses incurred as a result of delayed baggage (any expenditure on basic necessities)
However the "Claim" button only leads to a chatbot that ends in "Check the status of your luggage" and I can never claim anything.
I called their customer service, they just told me to use the same chatbot. But that they would send me an email so I can send screenshot of errors. They did not.
The deadline (21 days) is drawing near: I got 3 days left.
Does anyone know of another way, a service, a mail, to do this ? I've seen some stuff (more generic not related to Vueling) suggesting that I should send a physical mail, but have not seen any address of Vueling where I could send such mail ?
Is there maybe a company that I could pay to do such things in my stead ? I looked around but only found services for canceled flights.
I am in France. The flight was France to Germany.
Note: I still haven't got my bag yet, it will be officially lost at the time the deadline for compensation expires.
Update: Now they told me that I can't make the claim until I have my bag. Which I definitely won't have before the 21 days expire.