I booked a hotel at Hotels.com for one night in Austin because I didn't want to drive the two hours back to Houston. I arrived at the hotel and the owner told me my card was declined on Hotels.com. I said "Okay, I can give you another card" to which he responded that they no longer had any rooms. So I left the hotel and drove home.
When I received my credit card statement the hotel had charged my card! I immediately contacted Hotels.com who said the hotel told them that I had stayed there and they had no way to dispute it!
I submitted a dispute with my credit card company. I want this hotel punished for fraudulently charging my card for a stay that they clearly did not even offer! :(
What can I do if the credit card company doesn't refund me my money?