A hotel that I was going to check in tomorrow sent a strange and apologetic email saying that the hotel was going to be renovated. In it, they requested:

Could you kindly help us to amend, cancel the booking and change to a different hotel instead?

What exactly does that mean? Expedia allows to Cancel, so that I can do, but how is that me helping the hotel? And what could they mean by Amend? Plus, if I Cancel through Expedia, I would not longer get the same rate and, considering how close my arrival date is (tomorrow), there could possibly be severely limited availability.

  • 3
    Would it mean that they do have a room, just not what you requested? Otherwise, I would take it to mean change your stay to a different time altogether, which, of course, doesn't work for you. Do you have the phone number for the hotel, and could call?
    – Giorgio
    Apr 1, 2017 at 21:56
  • I would definitely phone them, if they are having renovations and are aware that they have clients coming they could possibly have a list of comparable hotels for you, and could possibly arrange your stay in another hotel. Apr 2, 2017 at 6:15
  • It makes me wonder whether the hotel would pay a fee to amend/cancel your booking but you can do it for free. In that you would help them.
    – Willeke
    Apr 2, 2017 at 7:53

1 Answer 1


There was no way to contact the hotel as the phone line has been disconnected.

Instead, I called Expedia who were extremely helpful. They amended the bookings (actually had 2 with that hotel) with the small price difference for another similarly-rated hotel nearby. No cancellation fees were due.

One oddity of the system is that the itinerary did not change, it only shows the price for the other hotel but still the name and info of the original. So it is important to keep the address and contact info of the new hotels.

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