I flew from Egypt to Istanbul in transit to Germany. I was not allowed to board the flight to Germany, the stated reason being that I didn't have the correct visa from the German Consulate. They told me I could go to Italy so I planned to fly to Italy and, from there, go on to Germany.

I texted Turkish Airlines to tell them that this wasn't fair, and that I was losing all the money I paid for the flight to Germany. They replied that it wasn't the airline's mistake that I was late arriving for the security checks at the airport in Istanbul and I missed the flight.

How can I prove that I was there and was not late?

  • 5
    Is there some difference in admissibility between Germany and Italy that's somehow important here?
    – Johns-305
    Oct 27 '16 at 20:33
  • 1
    I have taken the liberty of editing your question to make it clearer and help you get the response you need. If I have altered your meaning, you can undo the changes. It looks as though you created a new user, Kozmano, to respond. You can do that by using Add Comment.
    – Giorgio
    Oct 27 '16 at 20:54
  • 3
    Even with the edit and looking to the original edit of the Q, it is not clear what is being asked and I have taken the liberty to vote to close as unclear.
    – mts
    Oct 27 '16 at 20:56
  • 2
    The vibe I get from this is either 1. the gate staff in Istanbul were amateurs or 2. OP holds an LTV visa issued by Italy
    – Crazydre
    Oct 28 '16 at 6:36
  • 3
    Well even if the circumstances of the questions are a bit unclear, the question itself is pretty straight forward. How can I prove that I was at the gate on time? Oct 28 '16 at 8:13

By documenting the evidence at the time it exists. If they don't let you board, insist that they give you something in writing. If they refuse, make a short video that documents their refusal as well as the time and date (there are lots of clocks near the gate).

It's just like when you order something online, you make a screenshot of the order page, because even reputed companies can and will occasionally change order details retroactively, and will only revert the changes if you have proof that they did this.

It takes a bit of paranoia to do this, but that comes very naturally after one or two experiences like the one described by the OP.

Alternatively, you can hope you find a witness. Unfortunately a close friend or family member usually doesn't count, which makes this quite difficult in practice.


Agree with Peter's answer above. Generally you need the following:

  • Get the full name and title of the person who refused you boarding (at least to ensure they have the authority to do so).

  • Ask for the document explaining your rights for denied boarding compensation, and the paperwork explaining your boarding refusal. Ask to speak to a senior airline representative.

  • Talk to a few passengers boarding and if sympathetic, get their contact information, as this would prove you've been at the gate on time.

  • Make a video/photos with the boarding gate, boarding line and gate agents. Make several photos and have your passport, visa and boarding pass in those photos to confirm you had the necessary travel documents with you.

  • Be at the gate until the boarding ends. If you leave early, the airline may later claim they changed their mind and allowed you to board, but you weren't present and couldn't be found timely (thus no compensation).

  • After the boarding ends and you're still refused, take more photos to document this as well.

  • Carefully write down the story and all the little details such as who said what. Otherwise you will forget them in a few days.

  • Find the airline representative at the airport, and approach them with this evidence and ask for the paperwork explaining your refusal. You'd likely need to go back to check-in for that (but the people you need are not at check-in, so ask for the directions). Do it as soon as possible to make sure they can collect, and document all necessary information. Make it clear you're intend to apply for the denied boarding compensation.

  • If you reasonably believe you have been discriminated against because of your race or nationality, mention this too (you may also want to file an official complain with the airport authorities).

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.