I had booked a ticket last month from JFK to TRV in Kuwait Airlines for 9th December.
Since there was a rescheduling done by the airlines, they gave me an alternate flight on 8th with no additional charges.
When I went to board the flight on 8th, they airlines denied the boarding as the flight has a stop in London.
My H1B had expired that time and I agree that the did the right thing. I know this issue that I cannot go through London with an expired Visa.
But nothing was mentioned in the ticket that it stops in London and as the third party Justfly.com reissued the ticket, its the responsibility of them to let me know that there is a stop in London.
On 8th evening I talked to them and somehow managed to rebook the ticket on 9th (this time to Kochi as Trivandrum was not available). Since I had to travel from Kochi to Trivandrum they sent me a cheque worth $100.
Now its clear that they accepted the mistake and not mine.
I live in New Jersey and have to travel like 50 miles to get to JFK, and since I had to travel 2 times to the airport, can I ask Justfly to compensate the expenses to travel to JFK on 8th?
I would like to add more details to it. Its after like hours of conversation that they came up with the solution of giving an alternate ticket as they blamed me first. What about the stress that i faced and losing one day of my vacation?