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I've got a flight ticket with Emirates, and as part of Coronavirus related cancellations, the Dubai -> Geneva leg has been cancelled.

I understand this does not lie under the EU flight regulations and hence Emirates is refusing a refund of the ticket, instead only offering a travel voucher or rescheduling.

The same ticket has a Paris -> Dubai leg which is not cancelled by Emirates yet. Hypothetically, if the Paris -> Dubai leg was to get cancelled, would EU flight regulations require them to (ignoring any additional compensation in the EU rules I may or may not be eligible for)

  1. Do nothing
  2. Refund 100% of the fare for Paris -> Dubai
  3. Refund 100% of the fare for the entire itinerary

The overall itinerary is

Hyderabad -> Dubai -> Geneva
Paris -> Dubai -> Hyderabad

This was booked as a restricted refund fare and on the same PNR, if that matters.

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  • please edit your answer, instead of adding notes as comment. On your hypothetical case: they may cancel the flight, but they may reschedule you to an other flight. It is difficult to answer an "hypothetical case". – Giacomo Catenazzi Mar 20 '20 at 10:33
  • @GiacomoCatenazzi , done. The hypothetical is for a situation where borders are shut, similar to how Indian borders are shut this week leaving no opportunities for near term (< 24 hours before\after) rescheduling – Akash Mar 20 '20 at 11:17
  • Now Emirates flight only to Switzerland, UK, and few other places, and not more in France, so we have the inverse case. Best way is still to contact them friendly, until you get what you think it is honest. From my experience you cannot argue to call centers (also if you were right): this should be done later on writing, but so note all conversation (and time). – Giacomo Catenazzi Mar 22 '20 at 16:45
  • @GiacomoCatenazzi Thanks, yes I noticed the news. I'm waiting for my itinerary to reflect the Paris flight cancellation post which I will try reaching out to Emirates. – Akash Mar 23 '20 at 4:25
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The end result here was that Emirates updated their policy, allowing 100% refunds for all COVID cancellations. This coincided with the cancellation of the remaining legs on my ticket which were not cancelled initially, hence I was able to leverage the Emirates policy and did not have to fall back on EC 261 rules to claim a refund.

The refund request was filed in the middle of April and the refund came through Mid July with a total deduction of about INR 1000 (which was less than 1% of the total booking amount)

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  • Thanks for coming back and telling us how it worked out. – Willeke Jan 10 at 15:58

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