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I recently bought an in and outbound ticket from Emirates. Flying from Lyon-Dubai-Johannesburg and back on the same route. The outbound journey is an "economy flex" fare and the inbound journey is "economy flex plus." At the time when I bought it, I suspected I might have to cancel the inbound journey, and therefore I chose flex plus, as it offered cancellations free of charge, where the economy flex fare charges 150euro.

My question now is, do I cancel the inbound/flex plus/JHB-DUB-LYON before utilizing the outbound flight or after or does it not make any difference with regards to the refund?

I read through the terms and conditions, but struggling to make sense of it.

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  • 2
    What did Emirates say when you called them?
    – DJClayworth
    Commented Oct 13, 2015 at 13:37
  • 1
    Did you buy two separate tickets? If yes, then what's the problem?
    – user4188
    Commented Oct 14, 2015 at 2:41
  • @chx It's one ticket by the sound of the question
    – Calchas
    Commented Oct 15, 2015 at 8:23

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Its one ticket. Phoned them and it seems my best option is to either cancel it and rebook a one way ticket or to use the outbound flight and then cancel the inbound, but will pay a refund penalty of 150euro and something else if I cancel only the inbound ticket now.

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