We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic.
We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in Istanbul, supposedly starting at this Monday (July 15th) 9:05. The booking was done in two parts, 3 people each, the problem is there with both reservation. When we attempted to do the online check in about an hour ago (July 13rd ~20:00), we were astonished to see the message on the check-in page that we have to re-schedule our flights (as we got no prior notification about this).
So we started changing the flight and got to the point when we selected the new times, as follows:
but when we click on "continue" to the next step - supposedly a summary before payment - we get a technical error, and are advised to check our selection again:
Is there something wrong with our re-scheduled flights, or is this a problem on Turkish Airlines's side? What should we do if we're unable to re-schedule our flight due to this error before the flight starts? We're heading to an event so getting there in time is our top priority.
We tried to contact their Hungarian customer service, but with no luck so far (possibly due to the late time, though we called them at 20:00 and they claim to be available 'till 20:30).